The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.
Hello, we are sorry if you have encountered a problem with the delivery of our florist, thank you to send us the photo of the bouquet to open a complaint, very cordially the customer service
L
Louise M.
Rating: 1 out of 5
Flowers were never delivered. I had to ask the person who was suppose to receive them, if they had arrived and was disappointed to find that they hadn't been delivered. I contacted Des Fleurs who said that they florist had "forgotten" to deliver them as they had been so busy with mothers' day orders! Very disappointing but they arranged for them to be delivered the following day. However, this was not my mother in laws birthday and were a day late. Not sure if I'll use this service again...
Response from Des Fleurs comme j’aime
we are sorry, but indeed whatever the place, there are unfortunately little hiccups during flower festivals. We try to do our best to satisfy you. Best regards
S
Sylvie D.
Rating: 1 out of 5
The flower cushion I ordered for a funeral was not delivered by the florist: I saw it because I was there, but the flowers were noted as delivered on the site... I therefore made a claim and was reimbursed. But if I had not been presented, I would have believed that the flowers had been delivered and would not have made a claim or been reimbursed!
Translated reviews
Response from Des Fleurs comme j’aime
Hello, we are sorry for the error of our florist (he omitted the delivery and validated the delivery by inattention). We would have had the verification at the time of the invoicing this one would have seen well that it had not treated the order by error, and if you had not been on the spot you would not have received the thanks of the Family what would have also allowed us to detect this problem. Sorry again about this dispute. The Customer Service
J
Jane M.
Rating: 1 out of 5
I ordered in the ring for an afternoon delivery. Did not happen. Was delivered the next morning. That aside, the bouquet delivered was not the bouquet I ordered. Not the same flowers, not the same colors. I ordered the Mother’s Day bouquet—received a bouquet with a mix of flowers I would never ever send.
Response from Des Fleurs comme j’aime
You ordered on 5/7 at 9:33 am by validating the choice of delivery on Tuesday 6/07 morning, the delivery date which has been respected. This bouquet is composed of lysianthus and roses, please send us the photo of the bouquet so that our services can check its conformity, we have not received any complaint from you and remain at your entire disposal. Best regards
C
Claudine V.
Rating: 3 out of 5
following a purchase from 21/06/2021
flowers delivered well. I had a little trouble placing the order on the site and I find the delivery charges too high.
Translated reviews
M
Muriel M.
Rating: 3 out of 5
following a purchase from 27/05/2021
I'm very pleased with the quality of the product and the quality of the service. I'm very pleased with the quality of the service and the quality of the service. Perfect for delivery
Translated reviews
S
Séverine B.
Rating: 3 out of 5
following a purchase from 21/05/2021
Beautiful plants as ordered, very fresh....just: deliveries, one of which was on time, another delivery arrived a day early...
Translated reviews
M
Maman A.
Rating: 3 out of 5
Not delivered to the right address
Translated reviews
Response from Des Fleurs comme j’aime
Hello, we are surprised because we have not had any complaint from you, is it a deposit at a neighbor's which is possible in case of absence of the recipient, we remain at your disposal
R
ROBERT A.
Rating: 1 out of 5
It was flowers for a funeral, the flowers were not delivered to the right address. I don't recommend this site. I can't validate my review without a star, I put one that is not even deserved
Translated reviews
Response from Des Fleurs comme j’aime
Hello, We are very surprised by your note, indeed our florist has indeed made a reversal of delivery of your cushion and a cut of plants between two funeral homes on the town, when you called us before the ceremony the florist immediately went on site to rectify the error and he offered you the cut of plants in addition to your cushion ordered ... there was therefore no damage to the ceremony. But perhaps you do not accept that the error is human, but from the moment there is no damage and the error is immediately repaired, we can be a little indulgent. Customer service
V
VERONIQUE D.
Rating: 1 out of 5
Very disappointed with the bouquet I ordered. The site "Des fleurs comme j'aime" gives the impression of doing everything possible to respond to a problem with the supply of flowers at a florist, however you did not bother to contact another florist even if it is located 8 km from the delivery location. The result was a bouquet that was not at all what I asked for on the website and very expensive for what it was. Only one choice of flower colours, it's very limited, no! You offered to refund me but if I go through a site it's TO HAVE A QUALITY SERVICE AND THAT MAKES IT EASIER FOR ME. Which I didn't get. Mrs Dudon
Translated reviews
Response from Des Fleurs comme j’aime
Dear Customer, we are sorry that you are not satisfied but very surprised that you did not complain about your delivery. It is not because there is a florist 8 kms away that he works with our network. The florist did not have the flowers to carry out your order and we offered you either a replacement with pastel orange flowers or a refund of your order. We do our utmost to provide a quality service to our customers but when the flowers are not available from our member, we have no other choice than to offer you a replacement or a refund of your order, we remain at your entire disposal if you wish to make a complaint.
A
ARMELLE PASCAL L.
Rating: 3 out of 5
Received mail for an order received on May 1st, received on 2/05!!!
Translated reviews
Response from Des Fleurs comme j’aime
Hello, it is not normal that our florist is not delivered on May 1st unless the recipient is absent at the time of presentation. If this is not the case, please send us a complaint by e-mail, we will see with our florist why the delivery was not made as planned and will process your request quickly.
S
SOUBIRON J.
Rating: 3 out of 5
is far from matching the catalogue picture !!!
Translated reviews
Response from Des Fleurs comme j’aime
Hello, we are sorry, if you are not satisfied with the bouquet delivered thank you to send us the photo, our complaint service remains at your disposal, cordially
D
Delacre S.
Rating: 1 out of 5
I am more than dissatisfied. I think it's a steal. 160 € for the bouquet it is not worth it. In the future I will never go through your site. I dare not even imagine your standard bouquets. Your prestige bouquet is a scam
Translated reviews
Response from Des Fleurs comme j’aime
Hello
a priori the service of our florist was not up to your expectations, why didn't you contact us?
I would like to know if you have a photo of the wreath so that we can open a complaint file,
In the meantime
We remain at your entire disposal,
the quality department.
Following our contact, we have received the elements and have given you an answer: We have just processed your complaint,
Indeed the florist did not respect the budget allocated and delivered a wreath closer to the visual,
We are proceeding with the refund of a value of 60.00€, corresponding to this difference.
Thank you for accepting our apologies for this dispute
Sincerely
the customer service
C
Clarisse S.
Rating: 3 out of 5
I was very disappointed with the quality of the flowers in the arrangement that was sent. for 90 euro i expected something more like the picture that was posted on the web site.
Response from Des Fleurs comme j’aime
Dear Client
We noted that you were disappointed with the service of our florist who is nevertheless an excellent florist.
We have just contacted her manager who begs you to accept her apologies, she was absent for family reasons on the day of delivery and the bouquet was made by her employee.
In order to be nice to you, she will contact your brother and deliver him a compensation bouquet.
Hoping to have met your expectations
Best regards
customer service
M
Marie-Luce J.
Rating: 3 out of 5
The flowers were beautiful and as I expected but I took the "grave delivery" option for a fee for nothing as the flowers were delivered under a shed at the entrance to the cemetery. And I didn't get any message. I had to call you.
Translated reviews
Response from Des Fleurs comme j’aime
The option "delivery on grave" with a supplement of 5.00€ is obligatory for all the deliveries in the cemeteries (Without what the florists refuse these deliveries with which there are many litigations such as flights of the parts of flowers, times of research important etc...), if the flowers were given to the guard it is because you had not specified the place within the cemetery.
S
Sophie S.
Rating: 3 out of 5
following a purchase from 05/03/2021
Bouquet much less provided than on the photo, disappointing...
Translated reviews
D
Didier V.
Rating: 3 out of 5
following a purchase from 04/02/2021
Difficulties in following the instructions. Fortunately, the customer service helped to make up for the mistakes.
Translated reviews
J
Jean-Pierre D.
Rating: 3 out of 5
The recipient's telephone number is mandatory. You must first obtain their consent!
Translated reviews
Response from Des Fleurs comme j’aime
The recipient's telephone number is indeed mandatory to avoid any problem during the delivery or in case of absence of the recipient at the time of presentation, which avoids a notice of absence and the obligation for the recipient to come and pick up the flowers in the shop. The numbers are not used for anything other than delivery.
L
Livio F.
Rating: 1 out of 5
OUR ORDER COULD NOT BE DELIVERED ON BARCELONNETTE ( FOR 1 DC ) , HOPING THAT OUR BANK CARD IS NOT DEBITED !!!!
Translated reviews
Response from Des Fleurs comme j’aime
I am very pleased with the service and the quality of the flowers. I have received the order and will be sending it to you as soon as possible. We apologize but due to the health problem the florist that served this town closed.
S
Steve W.
Rating: 3 out of 5
following a purchase from 09/01/2021
I do not know whether the flowers were delivered on time. Therefore, I cannot rate the service.
Translated reviews
S
Sophie F.
Rating: 1 out of 5
I can't rate your service because I haven't had any feedback on the order placed (flowers for funeral to be delivered in Brest). I don't know if they were delivered on time and how the composition was. I'm very pleased with the service and the quality of the flowers, but I'm not sure if they were delivered on time or not.
Translated reviews
Response from Des Fleurs comme j’aime
Dear Madam, your payment has been debited because your order was delivered on time according to your instructions, you can check the status of your order on the site. If you had wished, we could have sent you a photo of the item on request. We are sorry for this note which does not correspond to our service and remain at your entire disposal
M
muriel M.
Rating: 1 out of 5
I never found out if my package was delivered for this cremation. Which I don't find very serious.
Translated reviews
Response from Des Fleurs comme j’aime
Hello
Your order, as stated in its status on the site, has been delivered. You just have to connect to your account to check it.
We remain at your entire disposal, cordially
A
ANGELA B.
Rating: 3 out of 5
I gave 3 stars for the customer service which is top notch but disappointed with the florist. Delivery in the afternoon instead of the morning and fir branches replaced by ferns. Surprised to not have a fir tree in this season!
Translated reviews
Response from Des Fleurs comme j’aime
Hello, sorry for this problem, you should have contacted our service department so that we can intervene with our florist. Sincerely
P
PETR S.
Rating: 3 out of 5
following a purchase from 20/11/2020
"Matin" was done at 2pm, after dinner. Contrary to expectations. Flowers were fine
Translated reviews
R
Rodney E.
Rating: 1 out of 5
following a purchase from 09/11/2020
The flowers were not well presented and it lack some colors. It was not worth the price paid for.
Translated reviews
L
liliane C.
Rating: 3 out of 5
I would have liked to have received the photo of the flowered grave as proposed I did not get anything. I hope that everything went well.
Translated reviews
Response from Des Fleurs comme j’aime
Hello, your delivery has been made. We are sorry if our florist did not send you the photo we asked for, as confirmed. We will check with him to see if he has taken it and send it to you. If not, please accept our apologies.
E
Elisabeth D.
Rating: 1 out of 5
total disappointment i was not notified of the delivery and i have a big doubt about the delivery to the church in ramatuelle
Translated reviews
Response from Des Fleurs comme j’aime
Dear customer, your flowers have been delivered on time, your order has been validated and delivered on the site. We only contact you in case of delivery problems. It is a pity to make these statements while we have a confirmation email and sent you the day after the delivery, certainly, the photo of your order. Sincerely
B
Bernard P.
Rating: 3 out of 5
following a purchase from 04/07/2020
Delivery requested in the morning but made at 1:30 pm. The recipient was going to be away. The bouquet delivered did not correspond to the one shown on the photo. I had to wait for the delivery to arrive, but it did not. It's a shame for the recipient. The bouquet ordered for the morning arrived at 1:30 pm. The person could have been absent.
Translated reviews
Response from Des Fleurs comme j’aime
Dear Customer, we are sorry but the bouquet was delivered in compliance with the general conditions of sale of our site, indeed it is specified that the morning deliveries are made from 9:00 to 13:00, and that of the afternoon from 13:00 to 19:00, except for ceremonies at specific times. As for the lilies and their perfume, they are present in the proposed bouquet, sorry if the lily does not suit the recipient.
G
Gilbert S.
Rating: 1 out of 5
following a purchase from 01/07/2020
Very disappointed with this delivery. The bouquet does not match the image of the order at all. It looks like a cheap gift that we wanted to give.
Translated reviews
Response from Des Fleurs comme j’aime
Dear customer, you ordered a composition in a basket, indeed our florist did not respect the colors of the flowers of the composition presented, we treated immediately your complaint and we refunded you 50% of your order.
H
HUMBERDOT F.
Rating: 1 out of 5
following a purchase from 06/06/2020
Hi, we wanted to make a delivery but the person was not on site, we warned a little late because we did not know .... so impossible to cancel. We would have thought of a notice of passage anyway or the flowers at the door a neighbor could have taken them .... but nothing at all really pity .... so disappointed 41e lost
Translated reviews
Response from Des Fleurs comme j’aime
Dear Customer, our terms of sale state that you must ensure that the recipient is present, which was not the case. Nevertheless, our florist had the son of the family on the day of delivery and agreed with him to make a new bouquet and deliver it on 24/06, when his parents returned. You cannot therefore say that you have lost 41.00€, our florist having done the work twice to satisfy you, although he was not obliged to do so. We therefore regret your note. Sincerely, the customer service.
C
Charlotte S.
Rating: 3 out of 5
following a purchase from 02/03/2020
I had no confirmation of delivery ... difficult to question the family of the deceased ... too bad...
Translated reviews
Response from Des Fleurs comme j’aime
Hello, as you can check on the site your order has been delivered. If you wished, you could always ask for a picture of the delivery when ordering, Sincerely, the customer service
S
Sylvie H.
Rating: 3 out of 5
following a purchase from 15/01/2020
Didn't get delivered at the requested time...well worth the choice...instead of 8-9am.we got delivered around 2:45pm!!!
Translated reviews
Response from Des Fleurs comme j’aime
Hello, you had asked for a delivery schedule, we are sorry but apart from weddings and mourning ceremonies, we do not guarantee, as specified on our site, (as all our colleagues also do) delivery schedules. With all our excuses that you did not take note of this element at the time of your order. Sincerely, the customer service
L
Lisette G.
Rating: 3 out of 5
following a purchase from 28/09/2019
Flowers a little too open
Translated reviews
B
bertrand P.
Rating: 3 out of 5
following a purchase from 19/09/2019
I would have appreciated receiving a photograph of the flowers that were delivered (I indicated that I would not be present at this funeral).
Translated reviews
Response from Des Fleurs comme j’aime
Dear Customer, you should not have hesitated to ask for one, our florist would have been happy to send it to you
E
emília F.
Rating: 1 out of 5
following a purchase from 23/08/2019
I was not satisfied with the service
Translated reviews
Response from Des Fleurs comme j’aime
Dear Customer, your disappointment comes from the fact that you wanted a delivery in the morning, but you have selected delivery on Saturday afternoon on your order, and then Saturday afternoon you announce in complaint that you wanted a delivery in the morning for 8:00 am, for an order placed the day before at 19h15 ....
Our florist made the delivery according to your order, and moreover we credited you with 12.50€ of delivery fees as a commercial title, our florist having delivered at the end of the afternoon.
We don't think we deserve this note.... hoping to see you soon on our site, sincerely
B
Barbara J.
Rating: 3 out of 5
following a purchase from 28/06/2019
The website should make it clearer for your staff and florists to understand the difference between the senders / billing details and the details of the recipient of the flowers. I got multiple emails sent to me in Australia then my relative who owns the house had to be contacted and do a followup to check on the progress of the flowers. However, the flowers that eventually got to my sister were beautiful and as pictured on the website so thank you for that.
Translated reviews
Response from Des Fleurs comme j’aime
We are sorry, but you have sent your order to yourself as a recipient (your name and phone number as sender and recipient), our services and our employees who know the difference between sender and recipient, have sent you several emails that remained unanswered for a day and a half .... We were able to complete your order as soon as you replied. Thank you for your compliments on the bouquet.
We are sorry, but you have sent yourself as the recipient your order (your name and phone as sender and recipient), our services and our employees who make the difference between the sender and the recipient, have sent you several mail that remained unanswered for a day and a half .... We were able to fulfill your order as soon as you answered. Thank you for your compliments on the bouquet.
M
Maria C.
Rating: 3 out of 5
following a purchase from 23/05/2019
A mistake was made about the delivery date, and the surprise was destroyed for the recipients. Also, I paid for a "large" bouquet, which in my mind would include at least two dozen roses, and from the photo I saw, it looked smaller than I would have imagined a "small" bouquet to be. Perhaps in the description of the different sizes of bouquets, reference should be made to the number of roses, so as to avoid disappointments like mine.
Translated reviews
Response from Des Fleurs comme j’aime
Hello,
We are sorry that you were not entirely satisfied, but there was no error in the date, in fact you initially asked for delivery on Friday 31/05 after midday, indicating that you should contact the recipient to find out if he or she wished to receive the flowers on Saturday morning, which is what our florist did by arranging with the recipient.
As far as the number of flowers in a bouquet is concerned, as all the online flower sales sites state, it is impossible to give a number of flowers in relation to the size of the bouquet, firstly because the price of flowers varies every day depending on the market, and secondly, with the same number of flowers, depending on the craftsman who assembles the bouquet, the final visual may be totally different in terms of volume depending on the way he works.
We hope to see you soon on our site. Sincerely
C
Charline L.
Rating: 3 out of 5
following a purchase from 25/05/2019
For more than 40€ I thought I'd see a bouquet not 5 flowers fighting a duel
Translated reviews
Response from Des Fleurs comme j’aime
Dear customer, we are sorry that you were not satisfied with the service of our florist but none of them delivered 5 flowers for the value of 32.00 euros of the bouquet you ordered for Mother's Day. You could have contacted us with a complaint and a photo of the bouquet if you felt it did not match our offer. We remain at your entire disposal
We use cookies for audience measurement and improving user experience.
English 
Français 