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L
Rating: 4 out of 5
The ordering process was very easy and the flowers were beautiful. Thank you.
Customer reviews of Des Fleurs comme j’aime
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 939 published reviews
Summary of reviews
The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.
Reviews 1 and 4 stars
Reset filtersG
Rating: 1 out of 5
Very disappointed, I had a Christmas star plant delivered, this plant was small and after 2 days the leaves started to fall off, whereas this plant usually lasts a long time, I am really disgusted because it was for my mother as a gift.
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Response from Des Fleurs comme j’aime
Hello, we are surprised by your message because you did not send us a complaint, we are nevertheless opening a file and will contact you to settle this dispute, cordially
A
Rating: 4 out of 5
The recipient said they were lovely
M
Rating: 1 out of 5
The first cushion ordered "for our mother" was not up to the price paid. The florist seems to have had a problem with the stock of flowers. Are very disappointed. Will not use you again
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Response from Des Fleurs comme j’aime
we are sorry if you were disappointed by the 2nd part, you should have sent us a claim with photo so that we can open a claim file, We remain at your entire disposal
H
Rating: 1 out of 5
Regret to have no confirmation of delivery, no photo or return.
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Response from Des Fleurs comme j’aime
We are sorry that our florist forgot to send you the delivery confirmation and the photo that was requested, with our apologies
A
Rating: 4 out of 5
Very serious and this struggles to get the flower or plant ordered, worthy of professionalism thank you
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A
Rating: 4 out of 5
The date and time were respected.
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L
Rating: 1 out of 5
Very disappointed, the florist made a mistake in the delivery date, so the surprise was missed Bravo I do not recommend this site
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Response from Des Fleurs comme j’aime
Hello, our florist did indeed deliver on the Sunday before the requested date, we are sorry, but we have re-delivered the bouquet on the correct date, with apologies again.
A
Rating: 4 out of 5
Correct.
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L
Rating: 4 out of 5
Perfect service, thank you! A small error on the ribbon on which the line return was not taken into account. Perhaps we should be more educational in helping to make the ribbon.
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G
Rating: 4 out of 5
Beautiful bouquet delivered as expected.
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V
Rating: 4 out of 5
Very nice bouquet. Delivered on time.
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M
Rating: 4 out of 5
When I sent myself a picture of the bouquet that was going to be delivered, I noticed that the flowers were not all identical to the picture that is there when you choose on the internet. It was beautiful but there were no lilies, which is what made me choose this one
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J
Rating: 4 out of 5
Very happy with the ordering process & prompt delivery!
R
Rating: 4 out of 5
Good Service. A bit confusing about delivery time but it worked and the flowers were excellent
V
Rating: 1 out of 5
Bouquet not in accordance with the photos
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Response from Des Fleurs comme j’aime
Hello, we are sorry if you have encountered a problem with the delivery of our florist, thank you to send us the photo of the bouquet to open a complaint, very cordially the customer service
P
Rating: 4 out of 5
Very helpful customers service
L
Rating: 1 out of 5
Flowers were never delivered. I had to ask the person who was suppose to receive them, if they had arrived and was disappointed to find that they hadn't been delivered. I contacted Des Fleurs who said that they florist had "forgotten" to deliver them as they had been so busy with mothers' day orders! Very disappointing but they arranged for them to be delivered the following day. However, this was not my mother in laws birthday and were a day late. Not sure if I'll use this service again...
Response from Des Fleurs comme j’aime
we are sorry, but indeed whatever the place, there are unfortunately little hiccups during flower festivals. We try to do our best to satisfy you. Best regards
S
Rating: 1 out of 5
The flower cushion I ordered for a funeral was not delivered by the florist: I saw it because I was there, but the flowers were noted as delivered on the site... I therefore made a claim and was reimbursed. But if I had not been presented, I would have believed that the flowers had been delivered and would not have made a claim or been reimbursed!
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Response from Des Fleurs comme j’aime
Hello, we are sorry for the error of our florist (he omitted the delivery and validated the delivery by inattention). We would have had the verification at the time of the invoicing this one would have seen well that it had not treated the order by error, and if you had not been on the spot you would not have received the thanks of the Family what would have also allowed us to detect this problem. Sorry again about this dispute. The Customer Service
J
Rating: 1 out of 5
I ordered in the ring for an afternoon delivery. Did not happen. Was delivered the next morning. That aside, the bouquet delivered was not the bouquet I ordered. Not the same flowers, not the same colors. I ordered the Mother’s Day bouquet—received a bouquet with a mix of flowers I would never ever send.
Response from Des Fleurs comme j’aime
You ordered on 5/7 at 9:33 am by validating the choice of delivery on Tuesday 6/07 morning, the delivery date which has been respected. This bouquet is composed of lysianthus and roses, please send us the photo of the bouquet so that our services can check its conformity, we have not received any complaint from you and remain at your entire disposal. Best regards
M
Rating: 4 out of 5
My original request was all done to my satisfaction. The following receipt from you was all in French and I could not read it. The receiver of the flowers sent me a picture of the bouquet and it looked very nice.
B
Rating: 4 out of 5
The sheaf ordered was delivered on the date indicated and seemed to be in conformity with the order (photo). The website is not very efficient and does not respond to requests to change the password. The after-sales service by telephone is however very reactive and efficient.
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C
Rating: 4 out of 5
Commande super easy.
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L
Rating: 4 out of 5
Good quality
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V
Rating: 4 out of 5
Very nice presentation, what we expected, very neat delivery, and fast in time, we recommend very sincerely.
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H
Rating: 4 out of 5
perfectly
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R
Rating: 1 out of 5
It was flowers for a funeral, the flowers were not delivered to the right address. I don't recommend this site. I can't validate my review without a star, I put one that is not even deserved
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Response from Des Fleurs comme j’aime
Hello, We are very surprised by your note, indeed our florist has indeed made a reversal of delivery of your cushion and a cut of plants between two funeral homes on the town, when you called us before the ceremony the florist immediately went on site to rectify the error and he offered you the cut of plants in addition to your cushion ordered ... there was therefore no damage to the ceremony. But perhaps you do not accept that the error is human, but from the moment there is no damage and the error is immediately repaired, we can be a little indulgent. Customer service
V
Rating: 1 out of 5
Very disappointed with the bouquet I ordered. The site "Des fleurs comme j'aime" gives the impression of doing everything possible to respond to a problem with the supply of flowers at a florist, however you did not bother to contact another florist even if it is located 8 km from the delivery location. The result was a bouquet that was not at all what I asked for on the website and very expensive for what it was. Only one choice of flower colours, it's very limited, no! You offered to refund me but if I go through a site it's TO HAVE A QUALITY SERVICE AND THAT MAKES IT EASIER FOR ME. Which I didn't get. Mrs Dudon
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Response from Des Fleurs comme j’aime
Dear Customer, we are sorry that you are not satisfied but very surprised that you did not complain about your delivery. It is not because there is a florist 8 kms away that he works with our network. The florist did not have the flowers to carry out your order and we offered you either a replacement with pastel orange flowers or a refund of your order. We do our utmost to provide a quality service to our customers but when the flowers are not available from our member, we have no other choice than to offer you a replacement or a refund of your order, we remain at your entire disposal if you wish to make a complaint.
D
Rating: 4 out of 5
Very satisfied
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L
Rating: 4 out of 5
The delivery instructions were perfectly respected
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D
Rating: 1 out of 5
I am more than dissatisfied. I think it's a steal. 160 € for the bouquet it is not worth it. In the future I will never go through your site. I dare not even imagine your standard bouquets. Your prestige bouquet is a scam
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Response from Des Fleurs comme j’aime
Hello
a priori the service of our florist was not up to your expectations, why didn't you contact us?
I would like to know if you have a photo of the wreath so that we can open a complaint file,
In the meantime
We remain at your entire disposal,
the quality department.
Following our contact, we have received the elements and have given you an answer: We have just processed your complaint,
Indeed the florist did not respect the budget allocated and delivered a wreath closer to the visual,
We are proceeding with the refund of a value of 60.00€, corresponding to this difference.
Thank you for accepting our apologies for this dispute
Sincerely
the customer service
a priori the service of our florist was not up to your expectations, why didn't you contact us?
I would like to know if you have a photo of the wreath so that we can open a complaint file,
In the meantime
We remain at your entire disposal,
the quality department.
Following our contact, we have received the elements and have given you an answer: We have just processed your complaint,
Indeed the florist did not respect the budget allocated and delivered a wreath closer to the visual,
We are proceeding with the refund of a value of 60.00€, corresponding to this difference.
Thank you for accepting our apologies for this dispute
Sincerely
the customer service
J
Rating: 4 out of 5
I would have liked a confirmation of delivery without having to ask the person for whom the bouquet was intended.
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A
Rating: 4 out of 5
Very nice bouquet, the only downside was that the bouquet was scheduled to arrive on the morning of Grandma's Day but was delivered in the afternoon without my knowledge.
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H
Rating: 4 out of 5
Interesting rate. Easy to use the site. I've been using the site for some time now and I'm very pleased with the service and the quality of the product.
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J
Rating: 4 out of 5
Bouquet corresponding to my order...very nice
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S
Rating: 4 out of 5
Everything seemed to fit the request. And the order was fulfilled on time...
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M
Rating: 4 out of 5
satisfied with this order
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L
Rating: 1 out of 5
OUR ORDER COULD NOT BE DELIVERED ON BARCELONNETTE ( FOR 1 DC ) , HOPING THAT OUR BANK CARD IS NOT DEBITED !!!!
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Response from Des Fleurs comme j’aime
I am very pleased with the service and the quality of the flowers. I have received the order and will be sending it to you as soon as possible. We apologize but due to the health problem the florist that served this town closed.
S
Rating: 1 out of 5
I can't rate your service because I haven't had any feedback on the order placed (flowers for funeral to be delivered in Brest). I don't know if they were delivered on time and how the composition was. I'm very pleased with the service and the quality of the flowers, but I'm not sure if they were delivered on time or not.
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Response from Des Fleurs comme j’aime
Dear Madam, your payment has been debited because your order was delivered on time according to your instructions, you can check the status of your order on the site. If you had wished, we could have sent you a photo of the item on request. We are sorry for this note which does not correspond to our service and remain at your entire disposal
N
Rating: 4 out of 5
Too bad I didn't get a picture of the bouquet
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