The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.
The flowers were delivered half a day late but above all did not correspond at all to the bouquet chosen on the internet and the family of the deceased saw a bouquet arrive with red roses while the initial one was in pastel pinks and whites. First and last time I will order on this site, the only positive point is that they respond to emails, it is not a ghost company.
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Response from Des Fleurs comme j’aime
We are sorry, but as we confirmed to you, your composition was delivered on the requested date, albeit 35 minutes late because it was delivered at 1:35 pm (instead of before 1:00 pm, as requested in the morning) and given to the person in charge of the funeral home. As for the roses you mentioned, you made the claim after several days without being able to provide a photo that would have allowed us to process your claim. However, we have made a friendly gesture in your favour by reimbursing you the delivery costs.
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CSE E.
Rating: 4 out of 5
following a purchase from 07/06/2021
Commande super easy.
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Muriel M.
Rating: 3 out of 5
following a purchase from 27/05/2021
I'm very pleased with the quality of the product and the quality of the service. I'm very pleased with the quality of the service and the quality of the service. Perfect for delivery
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Séverine B.
Rating: 3 out of 5
following a purchase from 21/05/2021
Beautiful plants as ordered, very fresh....just: deliveries, one of which was on time, another delivery arrived a day early...
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Laurent B.
Rating: 4 out of 5
following a purchase from 29/05/2021
Good quality
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André Bernard C.
Rating: 2 out of 5
following a purchase from 25/05/2021
We were satisfied. Greetings Chesnoy
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Maman A.
Rating: 3 out of 5
Not delivered to the right address
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Response from Des Fleurs comme j’aime
Hello, we are surprised because we have not had any complaint from you, is it a deposit at a neighbor's which is possible in case of absence of the recipient, we remain at your disposal
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Véronique M.
Rating: 4 out of 5
following a purchase from 04/05/2021
Very nice presentation, what we expected, very neat delivery, and fast in time, we recommend very sincerely.
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hubert J.
Rating: 4 out of 5
following a purchase from 03/05/2021
perfectly
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danièle P.
Rating: 4 out of 5
following a purchase from 27/04/2021
Very satisfied
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ARMELLE PASCAL L.
Rating: 3 out of 5
Received mail for an order received on May 1st, received on 2/05!!!
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Response from Des Fleurs comme j’aime
Hello, it is not normal that our florist is not delivered on May 1st unless the recipient is absent at the time of presentation. If this is not the case, please send us a complaint by e-mail, we will see with our florist why the delivery was not made as planned and will process your request quickly.
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SOUBIRON J.
Rating: 3 out of 5
is far from matching the catalogue picture !!!
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Response from Des Fleurs comme j’aime
Hello, we are sorry, if you are not satisfied with the bouquet delivered thank you to send us the photo, our complaint service remains at your disposal, cordially
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Liliane D.
Rating: 4 out of 5
following a purchase from 01/04/2021
The delivery instructions were perfectly respected
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Clarisse S.
Rating: 3 out of 5
I was very disappointed with the quality of the flowers in the arrangement that was sent. for 90 euro i expected something more like the picture that was posted on the web site.
Response from Des Fleurs comme j’aime
Dear Client
We noted that you were disappointed with the service of our florist who is nevertheless an excellent florist.
We have just contacted her manager who begs you to accept her apologies, she was absent for family reasons on the day of delivery and the bouquet was made by her employee.
In order to be nice to you, she will contact your brother and deliver him a compensation bouquet.
Hoping to have met your expectations
Best regards
customer service
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Marie-Luce J.
Rating: 3 out of 5
The flowers were beautiful and as I expected but I took the "grave delivery" option for a fee for nothing as the flowers were delivered under a shed at the entrance to the cemetery. And I didn't get any message. I had to call you.
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Response from Des Fleurs comme j’aime
The option "delivery on grave" with a supplement of 5.00€ is obligatory for all the deliveries in the cemeteries (Without what the florists refuse these deliveries with which there are many litigations such as flights of the parts of flowers, times of research important etc...), if the flowers were given to the guard it is because you had not specified the place within the cemetery.
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Jacques D.
Rating: 4 out of 5
following a purchase from 29/03/2021
I would have liked a confirmation of delivery without having to ask the person for whom the bouquet was intended.
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Sophie S.
Rating: 3 out of 5
following a purchase from 05/03/2021
Bouquet much less provided than on the photo, disappointing...
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Audrey L.
Rating: 4 out of 5
following a purchase from 04/03/2021
Very nice bouquet, the only downside was that the bouquet was scheduled to arrive on the morning of Grandma's Day but was delivered in the afternoon without my knowledge.
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Hélène R.
Rating: 4 out of 5
following a purchase from 26/02/2021
Interesting rate. Easy to use the site. I've been using the site for some time now and I'm very pleased with the service and the quality of the product.
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Josette R.
Rating: 4 out of 5
following a purchase from 18/02/2021
Bouquet corresponding to my order...very nice
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Didier V.
Rating: 3 out of 5
following a purchase from 04/02/2021
Difficulties in following the instructions. Fortunately, the customer service helped to make up for the mistakes.
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SYLVIE Z.
Rating: 4 out of 5
following a purchase from 03/02/2021
Everything seemed to fit the request. And the order was fulfilled on time...
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Monique E.
Rating: 4 out of 5
following a purchase from 04/02/2021
satisfied with this order
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Jean-Pierre D.
Rating: 3 out of 5
The recipient's telephone number is mandatory. You must first obtain their consent!
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Response from Des Fleurs comme j’aime
The recipient's telephone number is indeed mandatory to avoid any problem during the delivery or in case of absence of the recipient at the time of presentation, which avoids a notice of absence and the obligation for the recipient to come and pick up the flowers in the shop. The numbers are not used for anything other than delivery.
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Steve W.
Rating: 3 out of 5
following a purchase from 09/01/2021
I do not know whether the flowers were delivered on time. Therefore, I cannot rate the service.
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nathalie S.
Rating: 4 out of 5
following a purchase from 22/12/2020
Too bad I didn't get a picture of the bouquet
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Sylvie D.
Rating: 4 out of 5
following a purchase from 20/12/2020
Delivery on time. Very large bouquet. The colour was not quite what I ordered. The person who received it was very pleased.
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Arlette S.
Rating: 4 out of 5
following a purchase from 08/12/2020
I would have liked a delivery notice. The recipient didn't thank me late enough.
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Laurence D.
Rating: 4 out of 5
following a purchase from 09/12/2020
The website is very easy to use and the telephone help service works very well.
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Sabine L.
Rating: 4 out of 5
following a purchase from 30/11/2020
Unless I'm mistaken, from the picture of the bouquet it looked small to me ...
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Catherine D.
Rating: 4 out of 5
following a purchase from 01/12/2020
Suggestion: A photo, sent by email or Mms, before delivery, would be welcome. It is always important to visualize what has really been done, especially in the case of a bereavement. Thank you.
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VIVIANE Z.
Rating: 4 out of 5
following a purchase from 29/11/2020
Very nice bouquet and ribbon I did not get my confirmation photo of the bouquet
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ANGELA B.
Rating: 3 out of 5
I gave 3 stars for the customer service which is top notch but disappointed with the florist. Delivery in the afternoon instead of the morning and fir branches replaced by ferns. Surprised to not have a fir tree in this season!
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Response from Des Fleurs comme j’aime
Hello, sorry for this problem, you should have contacted our service department so that we can intervene with our florist. Sincerely
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PETR S.
Rating: 3 out of 5
following a purchase from 20/11/2020
"Matin" was done at 2pm, after dinner. Contrary to expectations. Flowers were fine
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jean N.
Rating: 4 out of 5
following a purchase from 04/11/2020
I would like to thank you for the excellent service and the excellent quality of your products. It would be nice to receive a photo.
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liliane C.
Rating: 3 out of 5
I would have liked to have received the photo of the flowered grave as proposed I did not get anything. I hope that everything went well.
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Response from Des Fleurs comme j’aime
Hello, your delivery has been made. We are sorry if our florist did not send you the photo we asked for, as confirmed. We will check with him to see if he has taken it and send it to you. If not, please accept our apologies.
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Marie Reine P.
Rating: 4 out of 5
following a purchase from 23/10/2020
Delivery arrived just in time for the funeral and beautiful composition
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Catherine P.
Rating: 4 out of 5
following a purchase from 22/09/2020
Lack of clarity in relation to the recipient. For 1 funeral the route should be reviewed and clarified
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Molly Y.
Rating: 2 out of 5
The order was not delivered on time. Two days after the deadline
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Response from Des Fleurs comme j’aime
Hello, your order was presented the same day, if it could not be delivered it is because the recipient was absent.
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laurence C.
Rating: 4 out of 5
following a purchase from 31/08/2020
perfectly
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