The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.
Hello, I had wished for a photo of the bouquet sent but I did not receive it. I received it from the recipient, and I must admit that I was disappointed because it did not correspond to the photo on the site and was not very generous for a so-called "generous" bouquet.
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Response from Des Fleurs comme j’aime
Hello
We are sorry if our florist forgot to send you the photo and that the delivery disappointed you, nevertheless you have the possibility of sending us the complaint by e-mail so that we can give a continuation there. cordially the customer service
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Murielle L.
Rating: 4 out of 5
following a purchase from 16/08/2020
My order was delivered on the day I placed it. It was a very good and professional bouquet and my friend was happy with the gift.
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Alice C.
Rating: 4 out of 5
following a purchase from 27/07/2020
Well
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Catherine D.
Rating: 4 out of 5
following a purchase from 21/07/2020
Very good
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Colette S.
Rating: 2 out of 5
following a purchase from 09/07/2020
Very disappointing.Lots of fanėes in the spray.
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Response from Des Fleurs comme j’aime
Hello, We are very surprised, our florists do not deliver wilted flowers, why didn't you inform us of this problem with a photo so that our complaints department could deal with your request? We remain at your disposal.
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FRANCOISE T.
Rating: 4 out of 5
following a purchase from 07/07/2020
Everything was perfect, the only downside was that I found the delivery charges a little expensive; apart from that, there is nothing to complain about.
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Bernard P.
Rating: 3 out of 5
following a purchase from 04/07/2020
Delivery requested in the morning but made at 1:30 pm. The recipient was going to be away. The bouquet delivered did not correspond to the one shown on the photo. I had to wait for the delivery to arrive, but it did not. It's a shame for the recipient. The bouquet ordered for the morning arrived at 1:30 pm. The person could have been absent.
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Response from Des Fleurs comme j’aime
Dear Customer, we are sorry but the bouquet was delivered in compliance with the general conditions of sale of our site, indeed it is specified that the morning deliveries are made from 9:00 to 13:00, and that of the afternoon from 13:00 to 19:00, except for ceremonies at specific times. As for the lilies and their perfume, they are present in the proposed bouquet, sorry if the lily does not suit the recipient.
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Penny M.
Rating: 4 out of 5
following a purchase from 25/06/2020
Slight confusion over the delivery date but it all worked out in the end and the recipient was happy. Thank you.
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marie pascale C.
Rating: 4 out of 5
following a purchase from 18/06/2020
As requested and delivered on time
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Christiane D.
Rating: 4 out of 5
following a purchase from 05/06/2020
The bouquet ordered was very much appreciated by the recipient. So I am satisfied
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Annick G.
Rating: 4 out of 5
following a purchase from 01/06/2020
Fast and efficient service; beautiful bouquet delivered.
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Muriel C.
Rating: 4 out of 5
following a purchase from 25/05/2020
Delivery conforms, I recommend
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Florence K.
Rating: 2 out of 5
following a purchase from 25/05/2020
Hello, Order received as expected. But disappointed because the peonies were red while my order "peony dreams" was: "A delicate and refined composition in a mixture of pink and white which marries peonies and roses". Photo to support if you want the bouquet sent. It's a shame.
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Response from Des Fleurs comme j’aime
We are sorry that our florist did not respect the colours, you should have sent us a complaint with a photo of the bouquet delivered so that we could have intervened with our florist.
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Raymonde L.
Rating: 4 out of 5
following a purchase from 29/04/2020
The delivery was equal to the order.
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Gérard et Anne L.
Rating: 2 out of 5
following a purchase from 21/04/2020
No information on whether the bouquet was delivered. I had to call myself.
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Marion R.
Rating: 4 out of 5
following a purchase from 25/04/2020
Very good
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Chrystelle L.
Rating: 2 out of 5
following a purchase from 28/04/2020
None of the flowers matched the bouquet I had ordered. Not even the color or the spirit of the bouquet! The only thing that was respected was the delivery date.
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Response from Des Fleurs comme j’aime
Dear Customer, if the delivery made by our florist is not in conformity, please send us a photo so that we can process your complaint. We look forward to hearing from you.
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Flore H.
Rating: 4 out of 5
following a purchase from 21/04/2020
The flowers were delivered as expected and were beautiful according to my Family
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Charlotte S.
Rating: 3 out of 5
following a purchase from 02/03/2020
I had no confirmation of delivery ... difficult to question the family of the deceased ... too bad...
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Response from Des Fleurs comme j’aime
Hello, as you can check on the site your order has been delivered. If you wished, you could always ask for a picture of the delivery when ordering, Sincerely, the customer service
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Lilian Y.
Rating: 2 out of 5
following a purchase from 15/02/2020
I was disappointed by the difference of the actual product and the picture - I can understand it could be due supply of seasonal flowers, however, almost every single choice of flower is different. And most importantly, the final combination looks much worse than the photo. The two stars is for the prompt confirmation and calling receive before delivery.
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Response from Des Fleurs comme j’aime
Hello, you had ordered the miracle bouquet of flowers, we are sorry if it did not meet your expectations. Please do not hesitate to send us a complaint with a photo of the bouquet delivered so that we can see what happened with our florist.
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Hello, you ordered the miracle flower bouquet, we are sorry if it did not meet your expectations. Do not hesitate if there is an important difference to send us a complaint with a photo of the bouquet delivered so that we can see what happened with our florist. Best regards
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Thierry D.
Rating: 2 out of 5
following a purchase from 20/02/2020
The BOUQUET ORDERED WAS MUCH MORE HARMONIOUS THAN WHAT WAS DELIVERED AND THAT IS VERY REGRETTABLE. I DID NOT APPRECIATE THE BAD TASTE OF THE PERSON WHO COMPOSED IT
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Soraya D.
Rating: 4 out of 5
following a purchase from 02/02/2020
Top
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Sylvie H.
Rating: 3 out of 5
following a purchase from 15/01/2020
Didn't get delivered at the requested time...well worth the choice...instead of 8-9am.we got delivered around 2:45pm!!!
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Response from Des Fleurs comme j’aime
Hello, you had asked for a delivery schedule, we are sorry but apart from weddings and mourning ceremonies, we do not guarantee, as specified on our site, (as all our colleagues also do) delivery schedules. With all our excuses that you did not take note of this element at the time of your order. Sincerely, the customer service
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Sylvie C.
Rating: 4 out of 5
following a purchase from 29/11/2019
I haven't heard back from the family yet. Difficult to evaluate. Good phone contact
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Lydia M.
Rating: 4 out of 5
following a purchase from 14/11/2019
Flowers received at a given time and place
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Suzanne L.
Rating: 4 out of 5
following a purchase from 31/10/2019
good but delivery a little early for 80 year olds
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Christiane L.
Rating: 2 out of 5
following a purchase from 29/10/2019
I was not informed of the delivery. Too bad, I have to assume that the flowers were left at the cemetery. A text message to tell me that the delivery had been made would have reassured me. That's why I only gave it 2 stars
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Response from Des Fleurs comme j’aime
Hello,
A visit to your account would have allowed you to check the "delivered" status of your order. See you soon on our site.
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Lisette G.
Rating: 3 out of 5
following a purchase from 28/09/2019
Flowers a little too open
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bertrand P.
Rating: 3 out of 5
following a purchase from 19/09/2019
I would have appreciated receiving a photograph of the flowers that were delivered (I indicated that I would not be present at this funeral).
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Response from Des Fleurs comme j’aime
Dear Customer, you should not have hesitated to ask for one, our florist would have been happy to send it to you
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Gisele L.
Rating: 4 out of 5
following a purchase from 17/07/2019
The order was perfect, the bouquet was not what I ordered, I was a little disappointed because some roses were missing
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Response from Des Fleurs comme j’aime
We are sorry that you were disappointed, but there was no lack of roses in your bouquet, in fact you chose the "cute" version which is smaller than the "classic" version which corresponds to the photo as indicated on the site. Sincerely
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Barbara J.
Rating: 3 out of 5
following a purchase from 28/06/2019
The website should make it clearer for your staff and florists to understand the difference between the senders / billing details and the details of the recipient of the flowers. I got multiple emails sent to me in Australia then my relative who owns the house had to be contacted and do a followup to check on the progress of the flowers. However, the flowers that eventually got to my sister were beautiful and as pictured on the website so thank you for that.
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Response from Des Fleurs comme j’aime
We are sorry, but you have sent your order to yourself as a recipient (your name and phone number as sender and recipient), our services and our employees who know the difference between sender and recipient, have sent you several emails that remained unanswered for a day and a half .... We were able to complete your order as soon as you replied. Thank you for your compliments on the bouquet.
We are sorry, but you have sent yourself as the recipient your order (your name and phone as sender and recipient), our services and our employees who make the difference between the sender and the recipient, have sent you several mail that remained unanswered for a day and a half .... We were able to fulfill your order as soon as you answered. Thank you for your compliments on the bouquet.
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Maria C.
Rating: 3 out of 5
following a purchase from 23/05/2019
A mistake was made about the delivery date, and the surprise was destroyed for the recipients. Also, I paid for a "large" bouquet, which in my mind would include at least two dozen roses, and from the photo I saw, it looked smaller than I would have imagined a "small" bouquet to be. Perhaps in the description of the different sizes of bouquets, reference should be made to the number of roses, so as to avoid disappointments like mine.
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Response from Des Fleurs comme j’aime
Hello,
We are sorry that you were not entirely satisfied, but there was no error in the date, in fact you initially asked for delivery on Friday 31/05 after midday, indicating that you should contact the recipient to find out if he or she wished to receive the flowers on Saturday morning, which is what our florist did by arranging with the recipient.
As far as the number of flowers in a bouquet is concerned, as all the online flower sales sites state, it is impossible to give a number of flowers in relation to the size of the bouquet, firstly because the price of flowers varies every day depending on the market, and secondly, with the same number of flowers, depending on the craftsman who assembles the bouquet, the final visual may be totally different in terms of volume depending on the way he works.
We hope to see you soon on our site. Sincerely
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Stéphanie L.
Rating: 4 out of 5
following a purchase from 24/05/2019
Conforms to the order
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Charline L.
Rating: 3 out of 5
following a purchase from 25/05/2019
For more than 40€ I thought I'd see a bouquet not 5 flowers fighting a duel
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Response from Des Fleurs comme j’aime
Dear customer, we are sorry that you were not satisfied with the service of our florist but none of them delivered 5 flowers for the value of 32.00 euros of the bouquet you ordered for Mother's Day. You could have contacted us with a complaint and a photo of the bouquet if you felt it did not match our offer. We remain at your entire disposal
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Didier L.
Rating: 4 out of 5
following a purchase from 21/05/2019
classic flower sales site.
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CORINNE J.
Rating: 4 out of 5
following a purchase from 25/05/2019
Efficient. Friendly. Punctual.
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Suzanne B.
Rating: 4 out of 5
following a purchase from 19/05/2019
Jolie Fleurs, thank you
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Cyrille D.
Rating: 4 out of 5
following a purchase from 08/05/2019
Respectable deadlines and serious knowledge
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Mike F.
Rating: 2 out of 5
following a purchase from 22/04/2019
Flowers were not delivered on time. Flowers were not at all like the picture....!!!!
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Response from Des Fleurs comme j’aime
The bouquet was presented at the date envisaged is the 24/04 in the morning, in the absence of the recipient unreachable on the telephone which was indicated to us, a notice of passage was left and you were informed by email. The bouquet was delivered in the afternoon. Unfortunately, we cannot deliver if the recipient is absent and does not answer the phone.
The bouquet was presented on the scheduled date is 24/04 in the morning, in the absence of the unreachable recipient on the phone that was shown to us, a notice was passed and you were infomed by mail. The bouquet was released in the afternoon. Unfortunately, we can not deliver if the recipient is absent and does not answer the phone. cordially
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Danielle V.
Rating: 4 out of 5
following a purchase from 18/04/2019
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