Customer reviews of Des Fleurs comme j’aime

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9,2 /10
Overall rating: 9,2 out of 10
Based on 939 published reviews
5 746 79% 4 89 9% 3 47 5% 2 26 3% 1 31 3%

Summary of reviews

The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.

Reviews 3 and 4 stars

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Jacques D.
Rating: 4 out of 5
following a purchase from 29/03/2021
I would have liked a confirmation of delivery without having to ask the person for whom the bouquet was intended.
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Sophie S.
Rating: 3 out of 5
following a purchase from 05/03/2021
Bouquet much less provided than on the photo, disappointing...
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Audrey L.
Rating: 4 out of 5
following a purchase from 04/03/2021
Very nice bouquet, the only downside was that the bouquet was scheduled to arrive on the morning of Grandma's Day but was delivered in the afternoon without my knowledge.
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Hélène R.
Rating: 4 out of 5
following a purchase from 26/02/2021
Interesting rate. Easy to use the site. I've been using the site for some time now and I'm very pleased with the service and the quality of the product.
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Josette R.
Rating: 4 out of 5
following a purchase from 18/02/2021
Bouquet corresponding to my order...very nice
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Didier V.
Rating: 3 out of 5
following a purchase from 04/02/2021
Difficulties in following the instructions. Fortunately, the customer service helped to make up for the mistakes.
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SYLVIE Z.
Rating: 4 out of 5
following a purchase from 03/02/2021
Everything seemed to fit the request. And the order was fulfilled on time...
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Monique E.
Rating: 4 out of 5
following a purchase from 04/02/2021
satisfied with this order
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Jean-Pierre D.
Rating: 3 out of 5
The recipient's telephone number is mandatory. You must first obtain their consent!
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Response from Des Fleurs comme j’aime
The recipient's telephone number is indeed mandatory to avoid any problem during the delivery or in case of absence of the recipient at the time of presentation, which avoids a notice of absence and the obligation for the recipient to come and pick up the flowers in the shop. The numbers are not used for anything other than delivery.
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Steve W.
Rating: 3 out of 5
following a purchase from 09/01/2021
I do not know whether the flowers were delivered on time. Therefore, I cannot rate the service.
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nathalie S.
Rating: 4 out of 5
following a purchase from 22/12/2020
Too bad I didn't get a picture of the bouquet
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Sylvie D.
Rating: 4 out of 5
following a purchase from 20/12/2020
Delivery on time. Very large bouquet. The colour was not quite what I ordered. The person who received it was very pleased.
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Arlette S.
Rating: 4 out of 5
following a purchase from 08/12/2020
I would have liked a delivery notice. The recipient didn't thank me late enough.
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Laurence D.
Rating: 4 out of 5
following a purchase from 09/12/2020
The website is very easy to use and the telephone help service works very well.
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Sabine L.
Rating: 4 out of 5
following a purchase from 30/11/2020
Unless I'm mistaken, from the picture of the bouquet it looked small to me ...
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Catherine D.
Rating: 4 out of 5
following a purchase from 01/12/2020
Suggestion: A photo, sent by email or Mms, before delivery, would be welcome. It is always important to visualize what has really been done, especially in the case of a bereavement. Thank you.
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VIVIANE Z.
Rating: 4 out of 5
following a purchase from 29/11/2020
Very nice bouquet and ribbon I did not get my confirmation photo of the bouquet
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ANGELA B.
Rating: 3 out of 5
I gave 3 stars for the customer service which is top notch but disappointed with the florist. Delivery in the afternoon instead of the morning and fir branches replaced by ferns. Surprised to not have a fir tree in this season!
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Response from Des Fleurs comme j’aime
Hello, sorry for this problem, you should have contacted our service department so that we can intervene with our florist. Sincerely
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PETR S.
Rating: 3 out of 5
following a purchase from 20/11/2020
"Matin" was done at 2pm, after dinner. Contrary to expectations. Flowers were fine
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jean N.
Rating: 4 out of 5
following a purchase from 04/11/2020
I would like to thank you for the excellent service and the excellent quality of your products. It would be nice to receive a photo.
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liliane C.
Rating: 3 out of 5
I would have liked to have received the photo of the flowered grave as proposed I did not get anything. I hope that everything went well.
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Response from Des Fleurs comme j’aime
Hello, your delivery has been made. We are sorry if our florist did not send you the photo we asked for, as confirmed. We will check with him to see if he has taken it and send it to you. If not, please accept our apologies.
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Marie Reine P.
Rating: 4 out of 5
following a purchase from 23/10/2020
Delivery arrived just in time for the funeral and beautiful composition
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Catherine P.
Rating: 4 out of 5
following a purchase from 22/09/2020
Lack of clarity in relation to the recipient. For 1 funeral the route should be reviewed and clarified
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laurence C.
Rating: 4 out of 5
following a purchase from 31/08/2020
perfectly
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Murielle L.
Rating: 4 out of 5
following a purchase from 16/08/2020
My order was delivered on the day I placed it. It was a very good and professional bouquet and my friend was happy with the gift.
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Alice C.
Rating: 4 out of 5
following a purchase from 27/07/2020
Well
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Catherine D.
Rating: 4 out of 5
following a purchase from 21/07/2020
Very good
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FRANCOISE T.
Rating: 4 out of 5
following a purchase from 07/07/2020
Everything was perfect, the only downside was that I found the delivery charges a little expensive; apart from that, there is nothing to complain about.
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Bernard P.
Rating: 3 out of 5
following a purchase from 04/07/2020
Delivery requested in the morning but made at 1:30 pm. The recipient was going to be away. The bouquet delivered did not correspond to the one shown on the photo. I had to wait for the delivery to arrive, but it did not. It's a shame for the recipient. The bouquet ordered for the morning arrived at 1:30 pm. The person could have been absent.
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Response from Des Fleurs comme j’aime
Dear Customer, we are sorry but the bouquet was delivered in compliance with the general conditions of sale of our site, indeed it is specified that the morning deliveries are made from 9:00 to 13:00, and that of the afternoon from 13:00 to 19:00, except for ceremonies at specific times. As for the lilies and their perfume, they are present in the proposed bouquet, sorry if the lily does not suit the recipient.
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Penny M.
Rating: 4 out of 5
following a purchase from 25/06/2020
Slight confusion over the delivery date but it all worked out in the end and the recipient was happy. Thank you.
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marie pascale C.
Rating: 4 out of 5
following a purchase from 18/06/2020
As requested and delivered on time
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Christiane D.
Rating: 4 out of 5
following a purchase from 05/06/2020
The bouquet ordered was very much appreciated by the recipient. So I am satisfied
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Annick G.
Rating: 4 out of 5
following a purchase from 01/06/2020
Fast and efficient service; beautiful bouquet delivered.
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Muriel C.
Rating: 4 out of 5
following a purchase from 25/05/2020
Delivery conforms, I recommend
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Raymonde L.
Rating: 4 out of 5
following a purchase from 29/04/2020
The delivery was equal to the order.
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Marion R.
Rating: 4 out of 5
following a purchase from 25/04/2020
Very good
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Flore H.
Rating: 4 out of 5
following a purchase from 21/04/2020
The flowers were delivered as expected and were beautiful according to my Family
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Charlotte S.
Rating: 3 out of 5
following a purchase from 02/03/2020
I had no confirmation of delivery ... difficult to question the family of the deceased ... too bad...
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Response from Des Fleurs comme j’aime
Hello, as you can check on the site your order has been delivered. If you wished, you could always ask for a picture of the delivery when ordering, Sincerely, the customer service
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Soraya D.
Rating: 4 out of 5
following a purchase from 02/02/2020
Top
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Sylvie H.
Rating: 3 out of 5
following a purchase from 15/01/2020
Didn't get delivered at the requested time...well worth the choice...instead of 8-9am.we got delivered around 2:45pm!!!
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Response from Des Fleurs comme j’aime
Hello, you had asked for a delivery schedule, we are sorry but apart from weddings and mourning ceremonies, we do not guarantee, as specified on our site, (as all our colleagues also do) delivery schedules. With all our excuses that you did not take note of this element at the time of your order. Sincerely, the customer service
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