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C
Rating: 3 out of 5
The flowers were not delivered on Sunday morning as planned but still satisfied.
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Customer reviews of Des Fleurs comme j’aime
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 939 published reviews
Summary of reviews
The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.
3 star reviews
Reset filtersC
Rating: 3 out of 5
As I was unable to attend the funeral, I would have appreciated receiving a photo of my purchase. So I can't comment on this experience.
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M
Rating: 3 out of 5
Top serious super fast
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I
Rating: 3 out of 5
The bouquet received was not the one ordered. Beautiful bouquet that said but I really wanted to offer the one paid for because of its colors and floral harmony.
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Response from Des Fleurs comme j’aime
Hello, We are sorry if our florist did not respect the request, would you have a photo of the bouquet to send us, thank you for your feedback.
T
Rating: 3 out of 5
I ordered a bouquet of Tutti Fruitti flowers but what was delivered was different. The booking and delivery were correct but the product delivered did not match the description.
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N
Rating: 3 out of 5
very pretty bouquet, but a little disappointed with the way my order was handled
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M
Rating: 3 out of 5
I didn't see the message I made....I should have asked for a ribbon.
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Response from Des Fleurs comme j’aime
Message cards do not necessarily remain on the bouquets. Funeral directors usually number the messages and flowers and hand them over to the family at the end of the ceremony.
C
Rating: 3 out of 5
I asked for a small photo of the bouquet to be sent to my cell phone and, unlike my other orders, I didn't receive anything. How disappointing!
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Response from Des Fleurs comme j’aime
Hello, sorry that our florist forgot to send you the photo, with our apologies, customer service
L
Rating: 3 out of 5
Simple ordering process. High cost though. No certainty that my order had arrived. Didn't see it at the funeral. No information on delivery.
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Response from Des Fleurs comme j’aime
We confirm that your order has been delivered.
B
Rating: 3 out of 5
Everything has been well done, but for the moment I have not yet heard from Pierre LABRUNIE's family. His children will send us a message. Thanks to you.
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S
Rating: 3 out of 5
unfortunately the wreath arrived late, and the deceased had already left... so I was very very disappointed, it was a wreath that I ordered from Belgium to be delivered in Brittany
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Response from Des Fleurs comme j’aime
We are very surprised by your "Notice" in fact you had asked for a delivery in the morning without indicating the time of the ceremony (in reality at 10:00 am), we cannot be held responsible for your omission. Moreover we have done the necessary with our florist to contact the family so that they can pick up the flowers left at the funeral home according to your instructions in the morning, that is to say around 11:30 am
S
Rating: 3 out of 5
The order in general is satisfactory..but the tracking systrm is lousy..i know 4.hrs hrs after the Order were delivered
R
Rating: 3 out of 5
Disappointed a little by this experience. Ordered the day before for a delivery before noon, but delivered after, and especially the fact of not having the possibility to reach the florist, because it is necessary to call the central on Grasse......... closed on Sunday. Unacceptable.
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Response from Des Fleurs comme j’aime
We are sorry, but our conditions provide for morning delivery between 9:00 am and 1:00 pm. With our apologies for your dissatisfaction
A
Rating: 3 out of 5
No option to choose the type of flower. The person we spoke to on the phone was just friendly
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Response from Des Fleurs comme j’aime
hello, we are very surprised by your opinion concerning the friendliness of our staff, however you will not find any site that offers you to choose the flowers, sorry.
K
Rating: 3 out of 5
A nice bouquet but it did not arrive as requested in the morning.
I
Rating: 3 out of 5
Too bad I didn't receive a picture of the composition as I had requested when I ordered
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Response from Des Fleurs comme j’aime
We are sorry that our florist forgot to send it to you with our apologies
P
Rating: 3 out of 5
Bouquet white pink ordered....finally white pink but bcp of nuance of pink thus bouquet not bicolore what was the effect sought Announced 7d/7 but finally not possible Monday because no florist available in the corner of delivery ... I put 3/5 because good service of wine which refunded me the expenses of delivery in compensation
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Response from Des Fleurs comme j’aime
We are sorry but indeed no florist could ensure the delivery on this sector on Monday
with all our apologies
with all our apologies
M
Rating: 3 out of 5
Little info on delivery
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J
Rating: 3 out of 5
Disappointed not to have had photos of the flowers delivered as announced
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Response from Des Fleurs comme j’aime
Hello, we had asked our florist to send you the photo, we are sorry he did not.
J
Rating: 3 out of 5
The package was received in time but unfortunately it was not the one I ordered
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B
Rating: 3 out of 5
Mourning cushion delivered differs a little from the one ordered, bcp less colorful (green flowers instead of orange carnations)
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H
Rating: 3 out of 5
It is difficult to know if the plant deposited corresponds to the one on the site. In return, a photo on the grave would be welcome. Sincerely.
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Response from Des Fleurs comme j’aime
Hello, your order has been delivered, you could ask for a photo of the delivery, our florist would have sent it to you.
R
Rating: 3 out of 5
I sent this bouquet to my mom but I didn't see it. A picture with the invoice would be nice because we usually send flowers to others.
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Response from Des Fleurs comme j’aime
Hello, sorry, next time make the request with your order, we will be happy to send it to you cordially
C
Rating: 3 out of 5
The bouquet was what I expected but it was delivered in the afternoon and not in the morning as promised.
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C
Rating: 3 out of 5
flowers delivered well. I had a little trouble placing the order on the site and I find the delivery charges too high.
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M
Rating: 3 out of 5
I'm very pleased with the quality of the product and the quality of the service. I'm very pleased with the quality of the service and the quality of the service. Perfect for delivery
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S
Rating: 3 out of 5
Beautiful plants as ordered, very fresh....just: deliveries, one of which was on time, another delivery arrived a day early...
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M
Rating: 3 out of 5
Not delivered to the right address
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Response from Des Fleurs comme j’aime
Hello, we are surprised because we have not had any complaint from you, is it a deposit at a neighbor's which is possible in case of absence of the recipient, we remain at your disposal
A
Rating: 3 out of 5
Received mail for an order received on May 1st, received on 2/05!!!
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Response from Des Fleurs comme j’aime
Hello, it is not normal that our florist is not delivered on May 1st unless the recipient is absent at the time of presentation. If this is not the case, please send us a complaint by e-mail, we will see with our florist why the delivery was not made as planned and will process your request quickly.
S
Rating: 3 out of 5
is far from matching the catalogue picture !!!
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Response from Des Fleurs comme j’aime
Hello, we are sorry, if you are not satisfied with the bouquet delivered thank you to send us the photo, our complaint service remains at your disposal, cordially
C
Rating: 3 out of 5
I was very disappointed with the quality of the flowers in the arrangement that was sent. for 90 euro i expected something more like the picture that was posted on the web site.
Response from Des Fleurs comme j’aime
Dear Client
We noted that you were disappointed with the service of our florist who is nevertheless an excellent florist.
We have just contacted her manager who begs you to accept her apologies, she was absent for family reasons on the day of delivery and the bouquet was made by her employee.
In order to be nice to you, she will contact your brother and deliver him a compensation bouquet.
Hoping to have met your expectations
Best regards
customer service
We noted that you were disappointed with the service of our florist who is nevertheless an excellent florist.
We have just contacted her manager who begs you to accept her apologies, she was absent for family reasons on the day of delivery and the bouquet was made by her employee.
In order to be nice to you, she will contact your brother and deliver him a compensation bouquet.
Hoping to have met your expectations
Best regards
customer service
M
Rating: 3 out of 5
The flowers were beautiful and as I expected but I took the "grave delivery" option for a fee for nothing as the flowers were delivered under a shed at the entrance to the cemetery. And I didn't get any message. I had to call you.
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Response from Des Fleurs comme j’aime
The option "delivery on grave" with a supplement of 5.00€ is obligatory for all the deliveries in the cemeteries (Without what the florists refuse these deliveries with which there are many litigations such as flights of the parts of flowers, times of research important etc...), if the flowers were given to the guard it is because you had not specified the place within the cemetery.
S
Rating: 3 out of 5
Bouquet much less provided than on the photo, disappointing...
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D
Rating: 3 out of 5
Difficulties in following the instructions. Fortunately, the customer service helped to make up for the mistakes.
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J
Rating: 3 out of 5
The recipient's telephone number is mandatory. You must first obtain their consent!
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Response from Des Fleurs comme j’aime
The recipient's telephone number is indeed mandatory to avoid any problem during the delivery or in case of absence of the recipient at the time of presentation, which avoids a notice of absence and the obligation for the recipient to come and pick up the flowers in the shop. The numbers are not used for anything other than delivery.
S
Rating: 3 out of 5
I do not know whether the flowers were delivered on time. Therefore, I cannot rate the service.
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A
Rating: 3 out of 5
I gave 3 stars for the customer service which is top notch but disappointed with the florist. Delivery in the afternoon instead of the morning and fir branches replaced by ferns. Surprised to not have a fir tree in this season!
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Response from Des Fleurs comme j’aime
Hello, sorry for this problem, you should have contacted our service department so that we can intervene with our florist. Sincerely
P
Rating: 3 out of 5
"Matin" was done at 2pm, after dinner. Contrary to expectations. Flowers were fine
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L
Rating: 3 out of 5
I would have liked to have received the photo of the flowered grave as proposed I did not get anything. I hope that everything went well.
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Response from Des Fleurs comme j’aime
Hello, your delivery has been made. We are sorry if our florist did not send you the photo we asked for, as confirmed. We will check with him to see if he has taken it and send it to you. If not, please accept our apologies.
B
Rating: 3 out of 5
Delivery requested in the morning but made at 1:30 pm. The recipient was going to be away. The bouquet delivered did not correspond to the one shown on the photo. I had to wait for the delivery to arrive, but it did not. It's a shame for the recipient. The bouquet ordered for the morning arrived at 1:30 pm. The person could have been absent.
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Response from Des Fleurs comme j’aime
Dear Customer, we are sorry but the bouquet was delivered in compliance with the general conditions of sale of our site, indeed it is specified that the morning deliveries are made from 9:00 to 13:00, and that of the afternoon from 13:00 to 19:00, except for ceremonies at specific times. As for the lilies and their perfume, they are present in the proposed bouquet, sorry if the lily does not suit the recipient.