Customer reviews of Des Fleurs comme j’aime

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 939 published reviews
5 746 79% 4 89 9% 3 47 5% 2 26 3% 1 31 3%

Summary of reviews

The online store excels in delivering beautiful bouquets that closely match the images presented on their website, ensuring customers receive exactly what they expect. Many recipients express their delight with the arrangements, noting that the flowers remain fresh and vibrant for several days post-delivery. The store is praised for its punctual and reliable delivery service, consistently meeting time requests and ensuring that flowers arrive safely at their destinations, even in challenging locations.

3 star reviews

Reset filters
C
Charlotte S.
Rating: 3 out of 5
following a purchase from 02/03/2020
I had no confirmation of delivery ... difficult to question the family of the deceased ... too bad...
Translated reviews
Response from Des Fleurs comme j’aime
Hello, as you can check on the site your order has been delivered. If you wished, you could always ask for a picture of the delivery when ordering, Sincerely, the customer service
S
Sylvie H.
Rating: 3 out of 5
following a purchase from 15/01/2020
Didn't get delivered at the requested time...well worth the choice...instead of 8-9am.we got delivered around 2:45pm!!!
Translated reviews
Response from Des Fleurs comme j’aime
Hello, you had asked for a delivery schedule, we are sorry but apart from weddings and mourning ceremonies, we do not guarantee, as specified on our site, (as all our colleagues also do) delivery schedules. With all our excuses that you did not take note of this element at the time of your order. Sincerely, the customer service
L
Lisette G.
Rating: 3 out of 5
following a purchase from 28/09/2019
Flowers a little too open
Translated reviews
B
bertrand P.
Rating: 3 out of 5
following a purchase from 19/09/2019
I would have appreciated receiving a photograph of the flowers that were delivered (I indicated that I would not be present at this funeral).
Translated reviews
Response from Des Fleurs comme j’aime
Dear Customer, you should not have hesitated to ask for one, our florist would have been happy to send it to you
B
Barbara J.
Rating: 3 out of 5
following a purchase from 28/06/2019
The website should make it clearer for your staff and florists to understand the difference between the senders / billing details and the details of the recipient of the flowers. I got multiple emails sent to me in Australia then my relative who owns the house had to be contacted and do a followup to check on the progress of the flowers. However, the flowers that eventually got to my sister were beautiful and as pictured on the website so thank you for that.
Translated reviews
Response from Des Fleurs comme j’aime
We are sorry, but you have sent your order to yourself as a recipient (your name and phone number as sender and recipient), our services and our employees who know the difference between sender and recipient, have sent you several emails that remained unanswered for a day and a half .... We were able to complete your order as soon as you replied. Thank you for your compliments on the bouquet.
We are sorry, but you have sent yourself as the recipient your order (your name and phone as sender and recipient), our services and our employees who make the difference between the sender and the recipient, have sent you several mail that remained unanswered for a day and a half .... We were able to fulfill your order as soon as you answered. Thank you for your compliments on the bouquet.
M
Maria C.
Rating: 3 out of 5
following a purchase from 23/05/2019
A mistake was made about the delivery date, and the surprise was destroyed for the recipients. Also, I paid for a "large" bouquet, which in my mind would include at least two dozen roses, and from the photo I saw, it looked smaller than I would have imagined a "small" bouquet to be. Perhaps in the description of the different sizes of bouquets, reference should be made to the number of roses, so as to avoid disappointments like mine.
Translated reviews
Response from Des Fleurs comme j’aime
Hello,
We are sorry that you were not entirely satisfied, but there was no error in the date, in fact you initially asked for delivery on Friday 31/05 after midday, indicating that you should contact the recipient to find out if he or she wished to receive the flowers on Saturday morning, which is what our florist did by arranging with the recipient.
As far as the number of flowers in a bouquet is concerned, as all the online flower sales sites state, it is impossible to give a number of flowers in relation to the size of the bouquet, firstly because the price of flowers varies every day depending on the market, and secondly, with the same number of flowers, depending on the craftsman who assembles the bouquet, the final visual may be totally different in terms of volume depending on the way he works.
We hope to see you soon on our site. Sincerely
C
Charline L.
Rating: 3 out of 5
following a purchase from 25/05/2019
For more than 40€ I thought I'd see a bouquet not 5 flowers fighting a duel
Translated reviews
Response from Des Fleurs comme j’aime
Dear customer, we are sorry that you were not satisfied with the service of our florist but none of them delivered 5 flowers for the value of 32.00 euros of the bouquet you ordered for Mother's Day. You could have contacted us with a complaint and a photo of the bouquet if you felt it did not match our offer. We remain at your entire disposal
We use cookies for audience measurement and improving user experience.