Des Fleurs comme j'aime Overall rating

9.12/10
★★★★★
based on 339 published reviews 10 1

Latest negative customer reviews

1/5
★☆☆☆☆
I am more than dissatisfied. I think it's a steal. 160 € for the bouquet it is not worth it. In the future I will never go through your site. I dare not even imagine your standard bouquets. Your prestige bouquet is a scam
1/5
★☆☆☆☆
OUR ORDER COULD NOT BE DELIVERED ON BARCELONNETTE ( FOR 1 DC ) , HOPING THAT OUR BANK CARD IS NOT DEBITED !!!!
Answer from Des Fleurs comme j’aime :
I am very pleased with the service and the quality of the flowers. I have received the order and will be sending it to you as soon as possible. We apologize but due to the health problem the florist that served this town closed.
1/5
★☆☆☆☆
I can't rate your service because I haven't had any feedback on the order placed (flowers for funeral to be delivered in Brest). I don't know if they were delivered on time and how the composition was. I'm very pleased with the service and the quality of the flowers, but I'm not sure if they were delivered on time or not.
Answer from Des Fleurs comme j’aime :
Dear Madam, your payment has been debited because your order was delivered on time according to your instructions, you can check the status of your order on the site. If you had wished, we could have sent you a photo of the item on request. We are sorry for this note which does not correspond to our service and remain at your entire disposal
1/5
★☆☆☆☆
I never found out if my package was delivered for this cremation. Which I don't find very serious.
Answer from Des Fleurs comme j’aime :
Hello

Your order, as stated in its status on the site, has been delivered. You just have to connect to your account to check it.
We remain at your entire disposal, cordially
1/5
★☆☆☆☆
The flowers were not well presented and it lack some colors. It was not worth the price paid for.
1/5
★☆☆☆☆
Total disappointment i was not notified of the delivery and i have a big doubt about the delivery to the church in ramatuelle
Answer from Des Fleurs comme j’aime :
Dear customer, your flowers have been delivered on time, your order has been validated and delivered on the site. We only contact you in case of delivery problems. It is a pity to make these statements while we have a confirmation email and sent you the day after the delivery, certainly, the photo of your order. Sincerely
1/5
★☆☆☆☆
Very disappointed with this delivery. The bouquet does not match the image of the order at all. It looks like a cheap gift that we wanted to give.
Answer from Des Fleurs comme j’aime :
Dear customer, you ordered a composition in a basket, indeed our florist did not respect the colors of the flowers of the composition presented, we treated immediately your complaint and we refunded you 50% of your order.
1/5
★☆☆☆☆
Hi, we wanted to make a delivery but the person was not on site, we warned a little late because we did not know .... so impossible to cancel. We would have thought of a notice of passage anyway or the flowers at the door a neighbor could have taken them .... but nothing at all really pity .... so disappointed 41e lost
Answer from Des Fleurs comme j’aime :
Dear Customer, our terms of sale state that you must ensure that the recipient is present, which was not the case. Nevertheless, our florist had the son of the family on the day of delivery and agreed with him to make a new bouquet and deliver it on 24/06, when his parents returned. You cannot therefore say that you have lost 41.00€, our florist having done the work twice to satisfy you, although he was not obliged to do so. We therefore regret your note. Sincerely, the customer service.
1/5
★☆☆☆☆
I was not satisfied with the service
Answer from Des Fleurs comme j’aime :
Dear Customer, your disappointment comes from the fact that you wanted a delivery in the morning, but you have selected delivery on Saturday afternoon on your order, and then Saturday afternoon you announce in complaint that you wanted a delivery in the morning for 8:00 am, for an order placed the day before at 19h15 ....
Our florist made the delivery according to your order, and moreover we credited you with 12.50€ of delivery fees as a commercial title, our florist having delivered at the end of the afternoon.
We don't think we deserve this note.... hoping to see you soon on our site, sincerely