The store consistently delivers fast, reliable service with quick, smooth order processing and prompt delivery, often in discreet packaging that protects privacy. Customers repeatedly highlight a strong selection of products at fair or affordable prices, with clear value for money and good deals on items used for hygiene and comfort. Service quality stands out with careful handling, timely arrival in perfect condition, courteous and helpful support, and a trustworthy shopping experience that keeps customers returning year after year.
The delivery was not very accurate and informative. My order was shipped in two packages. However, this was not communicated and it was not recognizable through the tracking number. As a result, I had to drive to the pickup location twice.
Translated reviews
H
Hartmuth L.
Rating: 2 out of 5
following a purchase from 10/07/2026
Everything went great, but the result was not satisfactory and the item was simply too expensive for that.
Translated reviews
I
Irmgard F.
Rating: 2 out of 5
following a purchase from 13/06/2026
Delivery time is way too long
Translated reviews
Response from Deutschland Inkontinenz
Good day,
we are sorry that you were not satisfied with the delivery time.
Depending on the product, it may happen that it is not immediately available. Furthermore, delivery times may vary slightly depending on the carrier.
We thank you for your understanding and hope to welcome you back soon.
Best regards,
Germany Incontinence
W
Wally S.
Rating: 3 out of 5
following a purchase from 03/06/2026
The receipt of my advance payment was booked too late. I couldn't get a clear picture from your homepage about it. I didn't find a hotline. The shipment of protective pants was delayed as a result. The result was unnecessary worry and a delayed delivery.
Translated reviews
A
Anke M.
Rating: 2 out of 5
following a purchase from 28/05/2026
Instead of 2-3 working days, I waited 3 weeks and had to assume that my order had gone wrong, even though the money had already been withdrawn. No one responded to my email.
Translated reviews
Response from Deutschland Inkontinenz
Hello Anke,
we are very sorry to hear that. We assume that there was a problem with the carrier and that this delay was unfortunately beyond our control. We also sincerely apologize that no one responded to your email. We have immediately forwarded this information to our customer service.
If you still have not received your order, please contact our customer service again via email, providing your order number. We will personally ensure that your issue is processed as quickly as possible and that the problem is resolved.
Again, we apologize for the inconvenience.
Best regards,
Germany Incontinence
A
Angelika N.
Rating: 2 out of 5
following a purchase from 04/06/2026
We have been ordering from you for a long time. Everything is perfectly fine.
Translated reviews
Response from Deutschland Inkontinenz
Hello Angelika,
thank you very much for your loyalty! We are very pleased to hear that everything is perfectly fine and that you are satisfied with our service.
Best regards,
Germany Incontinence
M
Marcel F.
Rating: 2 out of 5
following a purchase from 25/03/2026
Long delivery time, goods come from Belgium
Translated reviews
Response from Deutschland Inkontinenz
Hello Marcel,
Thank you for your feedback. We are sorry to hear that the delivery time did not meet your expectations.
Our goods are indeed shipped from Belgium, which can lead to longer delivery times in individual cases, depending on the shipping service provider.
We are continuously working to improve our service.
Best regards
Germany Incontinence
B
Bernd W.
Rating: 3 out of 5
following a purchase from 14/02/2026
Prices okay. Fast delivery
Translated reviews
A
Andreas J.
Rating: 3 out of 5
following a purchase from 11/02/2026
The delivery was quick and uncomplicated, BUT since all products were too large, a return process is necessary. Unfortunately, the seller "Germany Incontinence" does not respond at all despite multiple attempts to contact. I have now involved PayPal's dispute resolution. OVERALL - VERY SAD !!!
Translated reviews
I
Ingo Z.
Rating: 3 out of 5
following a purchase from 13/11/2025
E-mails are not answered! Free offers via code are blocked.
Translated reviews
K
Klaus E.
Rating: 3 out of 5
following a purchase from 13/10/2025
It would have all fit in one package. Instead, two packages were sent and so to speak a lot of packaging waste was disposed of. But I am not your trash can.
Translated reviews
J
Jürgen D.
Rating: 3 out of 5
following a purchase from 09/10/2025
10 days passed between order and delivery!
Translated reviews
M
Monique T.
Rating: 2 out of 5
following a purchase from 27/09/2025
Shipping took way too long, I ordered elsewhere later and it was there earlier.
Translated reviews
Response from Deutschland Inkontinenz
Good day,
We regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another transport service provider in the future, if you wish.
We apologize for the inconveniences, which are however beyond our control.
Best regards,
Germany Incontinence.
E
Eckhard R.
Rating: 2 out of 5
following a purchase from 25/09/2025
The delivery has still not arrived despite multiple announcements. I also cannot really determine a reliable arrival date in the shipment tracking.
Translated reviews
Response from Deutschland Inkontinenz
Hello,
We regret your dissatisfaction and fully understand it.
The delivery of your package has been delayed by the carrier for reasons unknown to us. We apologize for this.
You have chosen a reputable carrier where such situations are rare. We hope this does not happen again in the future.
Best regards,
Germany Incontinence.
H
Hanspeter R.
Rating: 2 out of 5
following a purchase from 24/09/2025
The shipment was not complete; the error was presumably with the carrier (DPD). It took x emails to get things moving and clarify the situation. There were 2 trips necessary to pick up the goods, taking about 1/2 hour, totaling 13 days. It's a shame, the information regarding the transport tracking was actually not bad; but the mistake was presumably with DPD.
Translated reviews
Response from Deutschland Inkontinenz
Hello,
We regret your dissatisfaction and fully understand it.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such situations do not occur again in the future. As we are an independent delivery service, we unfortunately have no influence over the delivery itself.
We would like to inform you that in the future you will have the option to choose another carrier.
We apologize for any inconvenience that is beyond our control.
Best regards,
Germany Incontinence.
I
Inge K.
Rating: 3 out of 5
following a purchase from 05/09/2025
Order went well, I was disturbed by the expected delivery date of 11.09.2025, max. delivery date 12.09.2025, delivered on 19.09.2025, otherwise very satisfied
Translated reviews
H
Heike Karina H.
Rating: 3 out of 5
following a purchase from 10/09/2025
The delivery took way too long
Translated reviews
R
Reinwald M.
Rating: 3 out of 5
following a purchase from 26/08/2025
Very long delivery time. Almost two weeks is simply too much.
Translated reviews
R
Renate R.
Rating: 2 out of 5
following a purchase from 11/08/2025
The delivery took way too long for a daily use item
Translated reviews
Response from Deutschland Inkontinenz
Good day,
We regret your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you can choose another carrier if you wish.
We apologize for the inconveniences that are beyond our control.
Best regards,
Germany Incontinence.
M
Matthias R.
Rating: 3 out of 5
following a purchase from 04/08/2025
The shipping takes a very long time. Although the package leaves your house quickly, the shipping route takes longer than expected. About 1 week. Additionally, the tracking does not provide updates after about 1-2 days, leading to concerns that the package has been lost.
Translated reviews
D
Dietmar W.
Rating: 2 out of 5
following a purchase from 07/07/2025
The order has only arrived about 30% by today.
Translated reviews
Response from Deutschland Inkontinenz
Good day,
thank you for your feedback, but we regret your dissatisfaction, which we completely understand.
Due to a high number of orders, there have been some delays for which we apologize.
We are doing everything we can to ensure that such inconveniences do not occur in the future.
Best regards,
Germany Incontinence.
M
Michael N.
Rating: 3 out of 5
following a purchase from 05/07/2025
The shipping was fast, but the delivery arrived with a week's delay. I at least do not hoard incontinence materials at home, but order as needed. If the promised delivery date is not met, that is bad. Although the problem was certainly with the transport service provider. In the end, it was still my problem.
Translated reviews
Response from Deutschland Inkontinenz
Good day,
we thank you for your feedback, but we regret your dissatisfaction, which we completely understand.
Due to a high number of orders, there have been some delays for which we apologize.
We are doing everything we can to ensure that such inconveniences do not occur in the future.
Best regards,
Germany Incontinence.
R
Renate L.
Rating: 3 out of 5
following a purchase from 17/06/2025
Ordering process went smoothly, goods as ordered, but I had to wait 10 days until I received the goods. Therefore, no full rating. Next time I need to consider the delivery time.
Translated reviews
K
Kathrin W.
Rating: 3 out of 5
following a purchase from 27/05/2025
I have not yet received my complete already paid delivery despite the delivery note.
Translated reviews
W
Wilfried B.
Rating: 2 out of 5
following a purchase from 01/06/2025
The items are satisfactory. The delivery via DPD is not at all. But if the house number is missing, this can only be partially blamed on DPD. With my call on the day of the promised delivery, June 10, to DPD, this could be corrected. However, the tracking leaves much to be desired, on one hand, on the other hand, despite another call on Wednesday, June 11, I was finally able to receive the item, but ONLY on Friday afternoon at the parcel shop. (The tracking provided delayed information and incorrect details, e.g. supposedly a total of 2 unsuccessful delivery attempts, during which I was definitely at home, EXTRA to receive the delivery in a timely manner, or not to miss it. Kind regards.
Translated reviews
Response from Deutschland Inkontinenz
Good day,
We are sorry to hear about your dissatisfaction, which we can understand very well.
As you can surely understand, we are not responsible for you forgetting the house number. However, if you inform us in time, we can pass this on to the carrier before delivery (without certainty that the information will actually be forwarded to the carrier).
Regarding the incorrect delivery by DPD, a complaint has been filed so that this does not happen again in the future.
We apologize for the inconvenience caused. However, we would like to inform you that this situation is beyond our control.
Best regards,
Germany Incontinence.
G
Gabriele M.
Rating: 3 out of 5
following a purchase from 16/05/2025
The delivery with UPS was announced to take over 4 days, but it has been postponed repeatedly. This is unpleasant for someone who is waiting for this specific delivery.
Translated reviews
R
Rita H.
Rating: 2 out of 5
following a purchase from 18/03/2025
Unfortunately, it is not possible to pay on account.
Translated reviews
M
M B.
Rating: 2 out of 5
following a purchase from 15/12/2024
Everything is great!
Translated reviews
H
Horst G.
Rating: 3 out of 5
following a purchase from 30/03/2025
So far, only one package with 6 packs of diapers has arrived. Why haven't the others come?
Translated reviews
D
Dilek K.
Rating: 3 out of 5
Fallen small, too bad
Translated reviews
Response from Deutschland Inkontinenz
Good day, thank you for your feedback and your rating. Our entire team is doing its best to improve the quality of our services. Thank you for your understanding. Best regards, Germany Incontinence
G
Gisela G.
Rating: 3 out of 5
Huge packaging with about 6m of paper for 3 packs of Tena Lady. Box was torn, photos were sent, no reaction. Customer service??? Just a shame, once the box packaging was considered and the complaint was acknowledged. I didn't want to deal with waste disposal. Annoying.
Translated reviews
K
Klaus B.
Rating: 3 out of 5
I paid extra for DHL delivery and it was delayed by another delivery service.
Translated reviews
R
Radoslaw S.
Rating: 3 out of 5
The communication is fine but I couldn't choose the shipping option DPD Packstation, even though this option is offered, error on the website. Otherwise, it works perfectly with Deutsche Post.
Translated reviews
L
Lothar G.
Rating: 3 out of 5
Despite bulky dimensions, the package is exemplary packaged. When ordering, think about the slightly longer shipping time (about a week). I am very satisfied and will definitely order again.
Translated reviews
J
Josef R.
Rating: 2 out of 5
The invoice had the correct address Starenweg 9, but the house number was missing on the package label. Therefore, the delivery could not be made to my home, although this was confirmed by email. The shipment was then delivered to my daughter at Möschenfelder Straße 63, 2 km away. And I was lied to by the delivery person. Very poor service. Please get your address files in order. Is there compensation for unnecessary waiting time and travel to pick up the packages at the wrong address?
Translated reviews
Response from Deutschland Inkontinenz
Good day, we would like to apologize for this error and have done everything necessary to ensure that this does not happen again. Best regards, Germany Incontinence
S
Stolinski J.
Rating: 3 out of 5
Only three stars because it is not possible to cancel if you made a mistake, even if you contact customer service. Better to charge shipping twice.
Translated reviews
T
Tobias K.
Rating: 2 out of 5
Swimsuit too small does not fit. Despite trying on with underwear, exchange is not possible... So paid 120 euros for nothing... never again, supposedly fast delivery and waited 6 days...
Translated reviews
A
Alexander G.
Rating: 3 out of 5
The delivery takes way too long. Order on June 4th, delivery on June 12th. The ordered items were available.
Translated reviews
R
Rita B.
Rating: 3 out of 5
Subpar, 2 weeks after the order still nothing, if I hadn't written an email myself and threatened with a complaint, I might not have received anything. They wrote that the delivery was incomplete, but did not contact me themselves. It took almost another week before the delivery was finally sent, then only a partial delivery arrived, the larger part only came after another threat of complaint, over 4 weeks after the order. Never again!!!
Translated reviews
H
Heinz P.
Rating: 3 out of 5
I am very satisfied with the product. Price/offer good. I have been using the product for a long time.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 