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S
Rating: 4 out of 5
The delivery was faster than the package tracking was updated online.
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Customer reviews of Deutschland Inkontinenz
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 360 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with quick, smooth order processing and prompt delivery, often in discreet packaging that protects privacy. Customers repeatedly highlight a strong selection of products at fair or affordable prices, with clear value for money and good deals on items used for hygiene and comfort. Service quality stands out with careful handling, timely arrival in perfect condition, courteous and helpful support, and a trustworthy shopping experience that keeps customers returning year after year.
Reviews 2 and 4 stars
Reset filtersR
Rating: 4 out of 5
All promises fulfilled. Prompt delivery at reasonable costs.
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K
Rating: 4 out of 5
Everything is ok
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R
Rating: 4 out of 5
So far good and informative
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A
Rating: 4 out of 5
Everything always arrives reliably, but it takes a few days longer, probably because it is delivered from Belgium. Otherwise, everything is ok!
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H
Rating: 4 out of 5
The delivery was flawless, I ordered on 1.11.23, the package was delivered on 8.11.23. The tracking did not update, my inquiry via email was answered in no time. The service is good and the price is too. We will definitely order here again and one week can be planned.
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S
Rating: 4 out of 5
No reason for complaint.
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K
Rating: 4 out of 5
Last time, the shipping did not go so well. But I hope for the next time.
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V
Rating: 4 out of 5
Everything was great. But in terms of packaging, a lot could be saved, as the package and the paper inside were far too large for the small bandage material. It could be sent in a more fitting way.
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V
Rating: 4 out of 5
The delivery arrived in no time, but the processing time for emails should be significantly improved.
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V
Rating: 4 out of 5
Very satisfied.
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V
Rating: 2 out of 5
Good day, unfortunately this is only an option, as it incurs real costs for us. Best regards, your Germany Incontinence Team
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Response from Deutschland Inkontinenz
Everything good
V
Rating: 2 out of 5
Good day, we are sorry to hear this, and we are doing everything we can to ensure this does not happen again. Best regards, your Germany Incontinence Team
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Response from Deutschland Inkontinenz
Delivers what it promises.
V
Rating: 4 out of 5
The product is good
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V
Rating: 4 out of 5
The product itself is good
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V
Rating: 4 out of 5
Everything went well. No problems. I will order here again.
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V
Rating: 4 out of 5
xxxx
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V
Rating: 4 out of 5
Order and delivery ok. Only the package tracking that starts with the Belgian shipping is not as expected from DHL.
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V
Rating: 4 out of 5
Unfortunately, the giant package is not delivered to the 3rd floor by elevator, even though I always write that again. It is then at the neighbor's on the ground floor and someone has to be found to bring it upstairs. This is very cumbersome every time. But it is probably the delivery person's fault.
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V
Rating: 4 out of 5
Everything was ok.
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V
Rating: 4 out of 5
****
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V
Rating: 4 out of 5
that the goods were actually delivered..., I didn't really expect that
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V
Rating: 4 out of 5
The prices in the shop are really great. The only downside was that the order was split into 3 different deliveries and arrived on different days. Also, the delivery time was longer than expected due to shipping from Belgium.
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V
Rating: 4 out of 5
Service, good advice, fast delivery
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V
Rating: 2 out of 5
The goods are top quality and the price is great, nothing to complain about! But: The 2-3 days delivery time advertised is a joke. 2-3 weeks is more accurate. Additionally, there was no information about delays at all. After 2 weeks, the status finally changed to 'shipped', but it took another 3 days to send the data to DHL... It's not a problem in itself if you know and are informed beforehand, but unfortunately, I have to deduct some stars for that. This is a product that may be needed quickly, which is why I ordered here due to the promise of fast shipping.
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Response from Deutschland Inkontinenz
Good day, we are sorry to hear that the delivery of your order has been delayed. We do actually deliver within 2 to 3 working days. We will therefore initiate an investigation with the shipping company to find out what happened. Best regards,
V
Rating: 4 out of 5
No neutral packaging, tracking only in English.
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V
Rating: 4 out of 5
Product stock availability good, delivery adequate, and when adding small items to the larger packages please mark which package they are in. Regards ***
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V
Rating: 4 out of 5
The packaging should be more discreet! The whole neighborhood doesn't need to know what's inside!!!!
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V
Rating: 2 out of 5
Delivery took a very long time. Additionally, the website is very slow; perhaps you should invest in better servers.
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Response from Deutschland Inkontinenz
Good day, We apologize for the delayed delivery of your order. Your order was shipped within 24 hours. Unfortunately, the delivery was slightly delayed. We have initiated an investigation with the delivery service to avoid these problems in the future. Best regards,
V
Rating: 4 out of 5
Very good!
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V
Rating: 4 out of 5
What I liked best were the very cheap offers, the delivery time was a bit long, but one must consider that they were shipped from Belgium. I will continue to order from your company.
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V
Rating: 4 out of 5
Delivery time is acceptable, quality excellent. Product range and sizes are very good. Quantity discounts could be more attractive and I would also reconsider the additional costs for discreet packaging. Otherwise, I have no reason to complain so far. Perhaps some special offers could be included from time to time.
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V
Rating: 4 out of 5
Pleasant that there are also sizes available here that are otherwise not obtainable. The goods were delivered in perfect condition and well packaged. However, a slightly longer delivery time should be taken into account - 2-3 days are very optimistically calculated - especially during times of Corona. Otherwise, everything is good and I would gladly order again!
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V
Rating: 4 out of 5
#NOM?
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V
Rating: 4 out of 5
The shipping costs are a bit too high.
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V
Rating: 4 out of 5
Discrete packaging could be improved, the tape holding the box together generally is coming undone and corners are torn by the time it arrives. I'm also not sure the air-filled bags inside are helping much, the box is still generally very compressible as they just kinda squish past each other inside. In this case the packaging was so bad my mail carrier had to send it to a special facility for not meeting their requirements, and then I had to chase it for a few weeks to finally get it. Otherwise, products are generally great! No complaints there.
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V
Rating: 2 out of 5
The product itself is okay, but the return process is unacceptable. ***€ for returns to Belgium is customer unfriendly. If not free returns, then at least not particularly expensive abroad.
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Response from Deutschland Inkontinenz
Good day, Thank you for your feedback. Unfortunately, the rates depend on which shipping company you choose to return the packages to us. Best regards,
V
Rating: 4 out of 5
Unfortunately, I found the delivery time very long. Otherwise, the goods were okay.
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V
Rating: 4 out of 5
Fast delivery, very good absorbent diapers, good for people who cannot change often. The neutral packaging was not good. The package was half open, so my neighbors now also know what underwear I wear. Not good.
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V
Rating: 4 out of 5
Minimal ordering effort, maximum product quality and shipping process.
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