Customer reviews of Deyute

9,8 /10

Based on 453 published reviews

Summary of reviews

The store consistently delivers on-time, careful packaging and fast shipping, ensuring orders arrive in great condition and match what was expected. Customers highlight easy ordering, clear communication, attentive and friendly service, and willingness to tailor orders with options, calls before shipping, and helpful advice. The product itself is described as good quality, natural, and durable for practical uses like protecting plants and shading; customers report reliable performance and satisfaction with how the burlap/jute fabric meets their needs. Repeat purchasers note reliable delivery, accurate orders, and valuable guidance, with several customers recommending the store and praising the overall experience.

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Didal -.

Published on 05/05/2021 à 18h27

Good morning, I lacked a bit of information, I am a workshop store and 300 m is a bit excessive for me, 100 m would be more within my reach. I liked the samples Ref 3 6 8 26 27. Thank you very much.

Translated reviews

Response from Deyute Published on 04/05/2021

Good morning. Indeed, the person who assisted you was in training and did not know how to provide you with all the information properly. There are certain fabrics that require a minimum to be manufactured, such as linen and some colors that are not in stock. This is something that does not depend on us. If you finally decide to purchase any of our fabrics, please do not hesitate to contact us via email [email protected]. We have taken the necessary measures to ensure this does not happen again and we appreciate your feedback. We apologize for the inconvenience caused. Best regards

Cliente

Published on 03/04/2021 à 20h22

The transport company forced me to go down to the street to get the package. Unacceptable. That's what shipping fees are for.

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Response from Deyute Published on 02/04/2021

Hello. Thank you for the comment. It is indeed unacceptable that the transport agency does not deliver your package at home. For this reason, we would appreciate it if you could give us more information by writing to [email protected] so we can talk to them and find out what happened. We apologize for any inconvenience this may have caused you. The carrier is an external company to us and if that was the case, we will take appropriate measures to ensure this does not happen again. Totally unacceptable. Update: Good morning. After speaking with the carrier, they tell us that these are measures taken due to the pandemic. Deliveries are door to door and they indicate that they do not go upstairs. We regret the situation and the inconveniences caused, but with all this Covid situation, there are new measures that, for your safety and that of the transport agency, they have incorporated into their delivery method. Once again, we apologize for the problems caused.