Customer reviews of Djoliba

Hello, sorry for the inconvenience. We did send your package on 10/02 (following your order of 6/02). We only became aware of the issue on 3/03 following this message posted on guaranteed reviews. We deduce that there is a problem with the carrier. We managed to locate the package and at the same time we were able to fulfill this order. It is imperative that if there is a problem with the delivery, people write to us directly so that we can resolve it more quickly. Have a good day, musically, Kris.

No worries about the return. Don't forget that the cactus is a natural element and can therefore grow crooked ;) : not necessarily straight. Please feel free to give us details before delivery so that we can make the selection based on your comments and wishes. Without any information from the customer, we send what we have in stock prioritizing the sound.

It is an instrument where it is indicated that it needs to be adjusted, get your hands in it to make it sound. Given the price yes, it is not high-end. All the information is provided to allow you to make your choice before ordering it.

There is also a phone number that can also help you learn more before placing an order.

It is indicated that given the price: "Some adjustments are of course necessary, given the very low price" and "If you are looking for a higher-end gembri please contact us we have other models in store."

And in bold it is indicated: Note that this model is sold as is. some defects, sometimes necessary to get your hands dirty to restore it hence a broken price!!!! It WILL NOT BE RETURNED OR EXCHANGED

Hello Dominique,
Thank you for your feedback.
After checking with the publisher, it appears that we made a mistake when writing the product sheet.
We apologize for any inconvenience.
We hope to see you soon,
Musically!

Hello Nadia,

We apologize for our late reply.
Despite all the precautions we take when shipping fragile products (terracotta), it would appear that your item has suffered some damage, and we're very sorry about that.
But don't worry, we suggest you contact Christophe in Customer Service to find a satisfactory solution.

We hope to see you soon,
Musically!

Hello Mr Leyri,

You placed an order for several items, two of which were unfortunately out of stock. We informed you of the additional delay this would entail. Therefore, I do not understand the source of your dissatisfaction since you were informed of this situation.

You received the timba damaged in transit, for which we are truly sorry. Unfortunately, this type of incident is beyond our control.

We've been shipping orders for 25 years and, despite our experience, problems with transport or item availability do occur. It happens, even with Thomann or Woodbrass, who had no stock available for timba. It's important not to jump to conclusions that don't reflect the day-to-day reality of a small company like ours.

Have a nice day,

Musically,

Kristof

Hello Véronique,
We were surprised to receive your message.
We would like to inform you that we have an after-sales service team that is at your service and that works very well.
It is therefore not necessary for you to write this kind of comment on the reviews platform.
You can write to us at [email protected] to let us know about the problem, and we'll be happy to resolve it without delay.
We'd just like to remind you that these are natural seeds, so they're not exactly the same shape and size.
As for the rope, it will soften over time.
Even so, if you're not satisfied with the item, we can, of course, exchange them for you. All you have to do is call our after-sales service.
Leaving us a bad review won't solve the situation.
We wish you an excellent day.
Musically!

Hello Jean-Paul,
Thank you for your feedback. We are sorry to hear that you are not satisfied with the Jew's harp.
At Djoliba, we place great importance on the quality of our instruments and the satisfaction of our customers. The sound of a Jew's harp can vary according to many factors, including playing technique. We'd be delighted to provide advice or tutorials to help you get the best possible sound from your instrument.
If, despite this, the instrument does not meet your expectations, we invite you to contact us directly so that we can discuss possible options, such as an exchange or refund. We want every customer to be fully satisfied with their purchase, and appreciate the opportunity to rectify the situation.
We sincerely hope that you will give us another chance to satisfy you, and remain at your disposal for any further assistance.
Sincerely yours!

Hello Yannick,
Thank you for your feedback.
We are sincerely sorry for this delay beyond our control.
In fact, the last part in stock was defective and the delivery of the Contemporanea container was delayed by a month.
We hope you will appreciate the quality of our services even more during your next shopping experience.
In the meantime, we apologize once again for the delay.
Sincerely!

Hello Laurent,
Thank you for your feedback.
We regret that you are not satisfied with your purchase.
To apologize for the inconvenience, we will send you a voucher as soon as possible.
Your satisfaction is our priority, so please don't hesitate to contact us if you have any problems or questions.
With kind regards,

Hello José,
We are sorry to hear that you are not satisfied with your purchase.
We remind you that you can return it for a refund.
Best regards,

Hello Gérald,
We regret to inform you that you were not satisfied with the quality of one of the items in your order.
We suggest you contact Christophe so that he can find a solution to your dissatisfaction.
Best regards,

Hello Potrat,
We're sorry to hear that you've had a problem with your order.
We check the quality of all our products before they are dispatched, but unfortunately some may escape our vigilance.
Please do not hesitate to contact our Customer Service to find a solution.
We hope to hear from you soon,
Musically,

Hello Nerea,
Following our discussions, Christophe has replaced the products you were dissatisfied with.
We would like to know your opinion about them.
Please do not hesitate to send us your comments again.
The entire Djoliba team is at your disposal should you have any queries.
See you soon

Hello Sébastien,
Christophe has proposed a solution by replying to your message.
Could you please contact him to correct the address error?
Don't hesitate to contact us if you have any questions!
See you soon,

Hello Julien,
We're sorry to hear that you weren't satisfied with your order.
Please do not hesitate to contact us if you have any questions!
Musically 🎶

Hello Séverine,
Thank you for contacting us following your purchase.
We had replaced the flute that you returned to us.
We hope we have met your expectations.
See you soon!
The DJOLIBA team

Hello Federico,
Thank you for taking the time to give us your feedback on your purchase.
We regret to inform you that you are not satisfied with your purchase.
Other customers, such as Annabelle and Eric, are delighted with their purchase.
Can you tell us more about them to help us improve our products even further?
The DJOLIBA team

31/03/2023
"Hello Valérie,
I have just seen the review you left on the site.
I am sorry for this incident which I will immediately pass on to our supplier.
I am sending you a return label as an attachment to send us back the strap as I would like to see the exact spot where the seam failed in order to make an accurate return to my supplier.
For my part, I'm sending you back a strap and a small gift to make up for this inconvenience.
Our apologies again and I hope to see you soon.
Best regards
Nicolas "

04/04/2023
Hello Valérie,
I have noted that you have received the package in exchange and have returned the defective strap to us, at our expense.
"Hello,
I have received your parcel, thank you!
The defective strap was sent today.
Bravo pour le sav! Fast and efficient!
Sincerely
Valérie "
I am delighted to have met your expectations.
See you soon on djoliba.com
Nicolas

Hello Mr. Zabaleta,

we apologize for this bad experience. Indeed, we usually notify our customers when the ordered article is available in the store but not this time. It is a human error and we are sorry for it.

Please be assured that we are doing everything possible to avoid such mistakes in the future. In the meantime, our sales department will contact you to propose a compensation for the inconvenience caused.

Sincerely

The Djoliba team