The online store Djoliba excels in product quality, with many customers highlighting the excellent craftsmanship of items such as leather goods and musical instruments. Quick and efficient delivery is another prominent theme, with numerous reviews noting that orders arrive swiftly, often within just a few days, and are well-packaged to ensure safety during transit. Customer service receives high praise for being responsive and professional, with many expressing satisfaction with the support provided throughout their purchasing process.
Hello Mickaël,
Thank you for your 4* review.
Can you tell us more so that we can get 5*?
Please do not hesitate to contact us if you have any questions. We look forward to hearing from you.
See you soon,
L
Lou B.
Rating: 4 out of 5
following a purchase from 05/04/2024
The parcel was received promptly and the items were well packaged, as described on the website.
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Evalde M.
Rating: 4 out of 5
following a purchase from 20/03/2024
4/5
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José R.
Rating: 1 out of 5
following a purchase from 14/02/2024
The Jew's harp has no sound or long vibration. I'm disappointed 😞.
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Response from Djoliba
Hello José,
We are sorry to hear that you are not satisfied with your purchase.
We remind you that you can return it for a refund.
Best regards,
S
Stéphanie C.
Rating: 4 out of 5
following a purchase from 03/02/2024
products that correspond well to those I had seen on the website; just one drawback: the packaging is a little limited in terms of protecting the instruments. Great instrument sounds
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Response from Djoliba
Hello Stéphanie,
Thank you for your comment.
We have forwarded your comment about the packaging to our logistics department.
See you soon!
C
claire L.
Rating: 4 out of 5
following a purchase from 28/01/2024
Non-conforming order, but the after-sales service knows how to take care of the customer! Thank you
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Response from Djoliba
Hello Claire,
You have contacted us and the situation has been quickly rectified.
If you encounter a problem, please do not hesitate to contact us before giving an unfavorable opinion. The whole team is at your service.
With kind regards,
D
Denis F.
Rating: 4 out of 5
following a purchase from 14/12/2023
Hello It's a pity labels stuck on the skin. And unstickable.
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Response from Djoliba
Hello Denis,
You can simply try removing the labels with a little water.
We're here to help if you need advice.
Don't hesitate to leave us your comments!
See you soon!
F
François F.
Rating: 4 out of 5
following a purchase from 11/12/2023
Parcel arrived 3 days after the order for 6 to 9 days announced which can cause problems for people who move a lot like me for example. Fortunately the parcel fit in the letterbox.
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Response from Djoliba
Hello François,
We're sorry we delivered too quickly!
For your next orders, we advise you to use the "Point Retrait" delivery service.
See you soon!
H
Hubert R.
Rating: 4 out of 5
following a purchase from 11/12/2023
Very nice product, fast shipping. Thank you Djoliba.
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Response from Djoliba
Hello Hubert,
Thank you for your comments.
Please don't hesitate to contact us to let us know what we could do to improve our service and get a 5 from you.
You can also leave us new reviews if you feel we deserve better.
With kind regards,
J
jacky C.
Rating: 4 out of 5
following a purchase from 25/11/2023
good quality received too quickly
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Claude H.
Rating: 4 out of 5
following a purchase from 25/11/2023
Very nice instrument, but a little difficult to hold because of its size....another choice would have been better, although I don't have such small hands.
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gérald L.
Rating: 2 out of 5
following a purchase from 21/11/2023
The quality is not the same on both items. Disappointed because one seems less solid than the other.
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Response from Djoliba
Hello Gérald,
We regret to inform you that you were not satisfied with the quality of one of the items in your order.
We suggest you contact Christophe so that he can find a solution to your dissatisfaction.
Best regards,
Y
Yannick S.
Rating: 3 out of 5
following a purchase from 11/11/2023
It would appear that the Tibetan bell is not entirely made of the 7 metals mentioned, according to the sound it produces... Listening in the store remains a must!
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Response from Djoliba
Hello Yannick,
Thank you for your comments.
We would like to inform you that our investigations have led us to conclude that the bells are made of tin and copper.
We will therefore modify all the product sheets concerned as soon as possible.
With kind regards,
A
Alain C.
Rating: 4 out of 5
following a purchase from 14/11/2023
Perhaps a lack of precision regarding product availability. Very good telephone reception.
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Response from Djoliba
Hello Alain,
Thank you for your highly motivating and constructive feedback.
See you soon!
S
Sylvie D.
Rating: 4 out of 5
following a purchase from 20/11/2023
Hello, Yes, the products are what I ordered. However, they are not the prices displayed for Black Friday. I didn't pay attention when validating.
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Response from Djoliba
Hello Sylvie,
We apologize for this error, which is beyond our control.
As you can see, the discounts apply to the other items in your order.
The entire Djoliba team is at your disposal to advise and help you, as well as to find solutions to any problems you may encounter with your purchases.
Above all, don't hesitate to contact us if you notice any errors or problems.
Rest assured that we always have a solution for you.
See you soon!
M
Marie D.
Rating: 4 out of 5
following a purchase from 17/11/2023
Very satisfied with speed of transaction and delivery. Product quality. I will not hesitate to recommend Djoliba. And I recommend the site.
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Response from Djoliba
Hello Marie,
Thank you for your recommendation.
A +
Musically,
A
Aurélie R.
Rating: 4 out of 5
following a purchase from 17/11/2023
I haven't yet tested the sound of the calabash. It's a gift.
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Response from Djoliba
Thank you Aurélie for your review.
Don't hesitate to leave us a comment once you've tried it.
Stay tuned!
See you soon!
U
Uldis Z.
Rating: 4 out of 5
following a purchase from 10/11/2023
Hi! Everything was great except that I placed the order on 10. november, however the parcel started to move to the delivery company only on november 14., immediately after I wrote an email asking about the status. However, I'm satisfied with the product and everything else.
C
Céline U.
Rating: 4 out of 5
following a purchase from 14/11/2023
Recommended
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Response from Djoliba
Thank you Céline for your recommendation.
The entire Djoliba team is constantly working to improve our customers' shopping experience.
We hope you will place your trust in us again by giving us a rating of 5.
See you soon
M
Marcel Boawesse K.
Rating: 4 out of 5
following a purchase from 30/10/2023
Hello, I received my order quickly and on time. I am 100% satisfied. Thank you for your gift of bags which I found in my parcel.
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Response from Djoliba
Hello Marcel,
We are delighted that you are satisfied with your purchase.
We hope to see you again very soon.
Musically 🎶🎶
M
Marie D.
Rating: 4 out of 5
following a purchase from 19/10/2023
The multi-instrument harnesses are very nice, but the hooks are too thick for snare drums. Smaller hooks will be sent to me.
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Response from Djoliba
Hello Marie,
You have confirmed that you have received the small hooks as supplements.
Don't hesitate to give us your opinion
See you soon
P
pascal L.
Rating: 3 out of 5
following a purchase from 17/10/2023
worm-eaten instrument and loose tip with pearl leakage, too bad
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Potrat L.
Rating: 1 out of 5
following a purchase from 15/09/2023
The skin had a defect and cracked as soon as it was put on the djembe!
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Response from Djoliba
Hello Potrat,
We're sorry to hear that you've had a problem with your order.
We check the quality of all our products before they are dispatched, but unfortunately some may escape our vigilance.
Please do not hesitate to contact our Customer Service to find a solution.
We hope to hear from you soon,
Musically,
N
NEREA N.
Rating: 1 out of 5
following a purchase from 11/09/2023
poorly stored instruments in poor condition (kalimba with traces of dirt such as rust)
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Response from Djoliba
Hello Nerea,
Following our discussions, Christophe has replaced the products you were dissatisfied with.
We would like to know your opinion about them.
Please do not hesitate to send us your comments again.
The entire Djoliba team is at your disposal should you have any queries.
See you soon
S
Sébastien A.
Rating: 1 out of 5
following a purchase from 03/08/2023
I have just sent an email to Christophe, I have not received this parcel due to an error in the delivery address by the sender. I hope to have a solution soon, I've been waiting for weeks for this delivery, not received to date.
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Response from Djoliba
Hello Sébastien,
Christophe has proposed a solution by replying to your message.
Could you please contact him to correct the address error?
Don't hesitate to contact us if you have any questions!
See you soon,
F
FLORENCE C.
Rating: 4 out of 5
following a purchase from 01/09/2023
Ras
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Karl S.
Rating: 4 out of 5
following a purchase from 05/09/2023
Parcel received just now (10.00 am on Reunion Island) on Wednesday 13 Sept 2023, order placed on 5 Sept at 12 noon. Product conforms to order, perhaps a little less thick than expected but very nice skin nonetheless.
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julien D.
Rating: 1 out of 5
following a purchase from 23/08/2023
I ordered a thick skin and received a thin one. I play the djembe, not the derbuca. ☹️
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Response from Djoliba
Hello Julien,
We're sorry to hear that you weren't satisfied with your order.
Please do not hesitate to contact us if you have any questions!
Musically 🎶
C
Charlotte J.
Rating: 4 out of 5
following a purchase from 28/07/2023
Satisfied with my koshis. Interesting store with a wide range of instruments, worth discovering.
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Response from Djoliba
Hello Charlotte,
We look forward to seeing you again.
Don't hesitate to visit our online store
DJOLIBA.COM
The DJOLIBA team
R
ROZENN L.
Rating: 4 out of 5
following a purchase from 13/05/2023
The ocean drum is nice. For the price the rendering is correct, there is a metal clip that holds the ribbon, it's a shame. The sound is pleasant and reminds well the noise of the waves.
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Coralie D.
Rating: 3 out of 5
following a purchase from 08/05/2023
good product, except that I think it's a pity that there is a perforation in a first choice buffalo hide, 30 cm from the edge! I had some loss... Otherwise good quality, thank you.
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Severine T.
Rating: 1 out of 5
following a purchase from 01/05/2023
Flute that does not work
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Response from Djoliba
Hello Séverine,
Thank you for contacting us following your purchase.
We had replaced the flute that you returned to us.
We hope we have met your expectations.
See you soon!
The DJOLIBA team
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F B.
Rating: 1 out of 5
following a purchase from 20/04/2023
a toy
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Response from Djoliba
Hello Federico,
Thank you for taking the time to give us your feedback on your purchase.
We regret to inform you that you are not satisfied with your purchase.
Other customers, such as Annabelle and Eric, are delighted with their purchase.
Can you tell us more about them to help us improve our products even further?
The DJOLIBA team
B
Bastien V.
Rating: 3 out of 5
following a purchase from 01/04/2023
I got my cuica skin contemporanea twisted
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Valérie H.
Rating: 1 out of 5
following a purchase from 21/01/2023
I ordered an overdrive belt that I had the patience to wait for almost a month and a half. I received it last week and I couldn't finish the rehearsal with it because it came loose at the hook ....
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Response from Djoliba
31/03/2023
"Hello Valérie,
I have just seen the review you left on the site.
I am sorry for this incident which I will immediately pass on to our supplier.
I am sending you a return label as an attachment to send us back the strap as I would like to see the exact spot where the seam failed in order to make an accurate return to my supplier.
For my part, I'm sending you back a strap and a small gift to make up for this inconvenience.
Our apologies again and I hope to see you soon.
Best regards
Nicolas "
04/04/2023
Hello Valérie,
I have noted that you have received the package in exchange and have returned the defective strap to us, at our expense.
"Hello,
I have received your parcel, thank you!
The defective strap was sent today.
Bravo pour le sav! Fast and efficient!
Sincerely
Valérie "
I am delighted to have met your expectations.
See you soon on djoliba.com
Nicolas
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Jacques K.
Rating: 1 out of 5
following a purchase from 11/03/2023
THE DIMENSIONS DO NOT CORRESPOND TO THE ORDER
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Jon Z.
Rating: 2 out of 5
following a purchase from 23/02/2023
The pick-up service at the store is not good. It's good to know when you can pick up the instrument
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Response from Djoliba
Hello Mr. Zabaleta,
we apologize for this bad experience. Indeed, we usually notify our customers when the ordered article is available in the store but not this time. It is a human error and we are sorry for it.
Please be assured that we are doing everything possible to avoid such mistakes in the future. In the meantime, our sales department will contact you to propose a compensation for the inconvenience caused.
Sincerely
The Djoliba team
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