Customer reviews of Djoliba

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 706 published reviews
5 629 89% 4 40 6% 3 10 1% 2 9 1% 1 18 3%

Summary of reviews

The online store Djoliba excels in product quality, with many customers highlighting the excellent craftsmanship of items such as leather goods and musical instruments. Quick and efficient delivery is another prominent theme, with numerous reviews noting that orders arrive swiftly, often within just a few days, and are well-packaged to ensure safety during transit. Customer service receives high praise for being responsive and professional, with many expressing satisfaction with the support provided throughout their purchasing process.

Reviews 1, 2, 3 and 5 stars

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M
Marie-Christine P.
Rating: 5 out of 5
following a purchase from 04/09/2024
Just what I was hoping for, to protect my shamanic drum and be able to take it everywhere easily, thanks to its straps, across the countryside.
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Response from Djoliba
Hello Marie-Christine,
Thank you for your comment.
You made the right choice.
Many of our customers love this cover.
We hope to see you soon,
Musically!
L
Léna V.
Rating: 5 out of 5
following a purchase from 28/08/2024
Thank you for the little gifts and the instruments that arrived on time! See you soon! Léna
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Response from Djoliba
Hello Léna,
With pleasure!
See you soon,
Musically!
P
PIERRE A.
Rating: 5 out of 5
following a purchase from 26/08/2024
delivery costs too high
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Response from Djoliba
Hello Pierre,
Thank you for your comment.
We would like to inform you that our shipping costs are charged on an "actual" basis, according to the weight of the package. We do not apply any margin on shipping costs.
Your satisfaction is our priority, so please don't hesitate to contact us if you have any questions.
See you soon,
Musically!
P
Pierre B.
Rating: 5 out of 5
following a purchase from 03/09/2024
Nice item, well received
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Response from Djoliba
Hello Pierre,
Thank you for your review.
We're sure you'll be happy with it.
We hope to see you soon for more discoveries.
Best regards!
A
Amélie M.
Rating: 5 out of 5
following a purchase from 02/08/2024
Great service! I had a few delivery problems but the team was very responsive and attentive! Thank you very much.
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Response from Djoliba
Hello Amélie,
Thank you for your feedback.
Our team of passionate experts is at your service, so don't hesitate to ask for their advice.
Best regards!
B
Blanche L.
Rating: 5 out of 5
following a purchase from 03/09/2024
thank you
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Response from Djoliba
Hello Blanche,
With pleasure!
See you soon,
Musically!
F
FRÉDÉRIC G.
Rating: 5 out of 5
following a purchase from 28/08/2024
TB
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Response from Djoliba
Hello Frédéric,
Thank you for your 5* rating.
Don't forget to visit us regularly for news and offers.
See you soon,
Musically!
C
Christophe R.
Rating: 5 out of 5
following a purchase from 29/08/2024
Apart from an inconsistency between the wording of the item and its description, it was perfect. The technician cleared up any doubts and was very professional.
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Response from Djoliba
Hello Christophe,
Thank you for your comment.
Thanks to you, we have identified several product sheet errors that are currently being corrected.
Please do not hesitate to send us your comments, which will help us to improve them.
See you soon,
Musically!
P
Pierrick B.
Rating: 5 out of 5
following a purchase from 29/08/2024
Fast delivery. Satisfied.
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Response from Djoliba
Hello Pierrick,
Thank you for your confidence in us.
Our team of enthusiasts is here to help you, so don't hesitate to contact us if you need any advice or have any questions.
See you soon,
Musically !
I
Isabelle C.
Rating: 5 out of 5
following a purchase from 29/08/2024
Quality products with a beautiful finish
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Response from Djoliba
Hello Isabelle,
Thank you for your comment.
Our team of experts will be happy to answer any questions you may have.
See you soon,
Musically!
C
Christian M.
Rating: 5 out of 5
following a purchase from 28/08/2024
Top!
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Response from Djoliba
Hello Christian,
Thank you for your confidence in us.
It's great for us too.
See you soon,
Musically!
C
CORINNE P.
Rating: 5 out of 5
following a purchase from 27/08/2024
Serious site, fast shipping and solid packaging
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Response from Djoliba
Hello Corinne,
Thank you for your feedback.
Come and visit us regularly to find out about new products and exclusive offers.
We hope to see you soon,
Musically!
I
isabelle C.
Rating: 5 out of 5
following a purchase from 23/08/2024
Perfect nothing to say
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Response from Djoliba
Hello Isabelle,
Thank you for your review.
We are delighted to count you among the Djolibiennes.
Please don't hesitate to contact us for any advice or requests!
See you soon,
Musically!
L
Lydia E.
Rating: 5 out of 5
following a purchase from 13/08/2024
Nickel drum bag, as described and instructed. I am delighted ❤️
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Response from Djoliba
Hello Lydia,
Thank you for your feedback.
We are certain that your purchase will give you complete satisfaction.
We hope to see you soon,
Musically!
F
François-Xavier C.
Rating: 5 out of 5
following a purchase from 13/08/2024
Everything is in order! Thank you
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Response from Djoliba
Hello François-Xavier,
Thank you for your feedback.
We are delighted that you are satisfied with your purchase.
Don't hesitate to visit our website regularly for new products and exclusive offers.
See you soon,
Musically!
P
Patti Laurie L.
Rating: 5 out of 5
following a purchase from 07/08/2024
Always amazing
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Response from Djoliba
Hello Patti Laurie,
Thank you for your feedback and loyalty.
We hope to see you soon,
Musically!
R
Robert Pierre D.
Rating: 5 out of 5
following a purchase from 09/08/2024
10/10
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Response from Djoliba
Hello Robert,
We'd like to thank you for your loyalty and are delighted to have had you as part of the Djolibian community for so many years.
The team is, of course, at your disposal for any requests you may have.
We hope to see you soon,
Musically!
D
Dominique C.
Rating: 2 out of 5
following a purchase from 08/08/2024
Hello The disc that should come with the method was not in the package...
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Response from Djoliba
Hello Dominique,
Thank you for your feedback.
After checking with the publisher, it appears that we made a mistake when writing the product sheet.
We apologize for any inconvenience.
We hope to see you soon,
Musically!
N
Nadia K.
Rating: 2 out of 5
following a purchase from 07/08/2024
It has sparkles
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Response from Djoliba
Hello Nadia,

We apologize for our late reply.
Despite all the precautions we take when shipping fragile products (terracotta), it would appear that your item has suffered some damage, and we're very sorry about that.
But don't worry, we suggest you contact Christophe in Customer Service to find a satisfactory solution.

We hope to see you soon,
Musically!
N
nathalie F.
Rating: 5 out of 5
following a purchase from 05/08/2024
Perfect quality speed friendliness we like
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Response from Djoliba
Hello Nathalie,
Thank you for your feedback.
Please do not hesitate to contact us if you have any queries. We are here to serve you.
See you soon,
Musically !
P
Philippe G.
Rating: 5 out of 5
following a purchase from 12/06/2024
good exchange and good product
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Response from Djoliba
Hello Philippe,
Thank you for your comment.
We're at your service, so don't hesitate to contact us at any time.
See you soon!
Musically!
M
Marilyn M.
Rating: 5 out of 5
following a purchase from 02/08/2024
Djembé is loved by the little "how did Grandma know this is exactly what I wanted? "Perfect delivery.
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Response from Djoliba
Hello Marilyn,
We would like to thank you for your review and are delighted that you and your "little one" are satisfied with the instrument.
Please do not hesitate to contact us if you have any questions. We look forward to hearing from you.
See you soon!
Musically!
G
Gilbert M.
Rating: 5 out of 5
following a purchase from 23/07/2024
all ok
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Response from Djoliba
Hello Gilbert,
Thank you for your review.
We are proud to count you among our loyal customers.
Please do not hesitate to contact our team of enthusiasts for any requests or advice you may require.
See you soon!
Musically!
M
Melissandre B.
Rating: 5 out of 5
following a purchase from 24/07/2024
Nothing to say, fast and efficient.
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Response from Djoliba
Hello Mélissandre,
Thank you for your feedback.
Don't hesitate to come back and see us, as we regularly have new offers that might be of interest to you.
And of course, the whole team is at your disposal to help you make the right choice.
See you soon!
Musically!
L
Laura J.
Rating: 5 out of 5
following a purchase from 04/04/2024
Super quality instrument, thank you!
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Response from Djoliba
Hello Laura,
Thank you for your feedback.
Our team of enthusiasts is at your service, so don't hesitate to ask for advice, questions, requests...
See you soon!
Musically!
C
Christiane D.
Rating: 5 out of 5
following a purchase from 16/07/2024
Excellent material and the people I spoke to on the phone were very professional and very kind, really exceptional, thank you very much.
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Response from Djoliba
Hello Christiane,
Thank you for your review.
We are delighted to count you among our loyal and passionate customers.
The entire Djolibienne team is at your service, so don't hesitate to contact us if you have any questions.
See you soon!
Musically!
F
flavie T.
Rating: 5 out of 5
following a purchase from 15/07/2024
Very satisfied
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Response from Djoliba
Hello Flavie,
We'd like to thank you for your opinion and the trust you've placed in us.
Please do not hesitate to come back and browse the shelves of our site, as we are sure you will find what you're looking for among the thousands of items on offer.
See you soon!
Musically!
F
frédérick C.
Rating: 5 out of 5
following a purchase from 29/06/2024
At the top!
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Response from Djoliba
Hello Frédérick,
Thank you for your feedback.
Don't hesitate to share your experience with us on Instagram (https://www.instagram.com/djolibapercussions/) and Facebook (Djoliba Percussions).
See you soon!
Musically!
S
Stéphanie H.
Rating: 5 out of 5
following a purchase from 10/07/2024
Ordered as I expected, very well packaged. The material is beautifully finished and the sound ... it's amazing! Thank you for the quality of the products, I absolutely do not regret my purchase.
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Response from Djoliba
Hello Stéphanie,
Thank you for your comments.
We are delighted that you are satisfied with your purchase.
Our entire team is at your disposal for any requests or questions you may have.
See you soon!
Musically!
C
christian C.
Rating: 5 out of 5
following a purchase from 08/07/2024
very well thank you
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Response from Djoliba
Hello Christian,
Thank you for your feedback.
We look forward to hearing from you. Please don't hesitate to contact us if you have any questions.
See you soon!
Musically!
P
Pierre L.
Rating: 1 out of 5
following a purchase from 23/06/2024
The order took over a fortnight to arrive. In the end, I had to send part of it back because the timbao was dented. This was unfortunate, especially as I wanted to use a regional store and avoid ordering via Thomann or Woodbrass. I'm still waiting for my money back.
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Response from Djoliba
Hello Mr Leyri,

You placed an order for several items, two of which were unfortunately out of stock. We informed you of the additional delay this would entail. Therefore, I do not understand the source of your dissatisfaction since you were informed of this situation.

You received the timba damaged in transit, for which we are truly sorry. Unfortunately, this type of incident is beyond our control.

We've been shipping orders for 25 years and, despite our experience, problems with transport or item availability do occur. It happens, even with Thomann or Woodbrass, who had no stock available for timba. It's important not to jump to conclusions that don't reflect the day-to-day reality of a small company like ours.

Have a nice day,

Musically,

Kristof
F
Francoise L.
Rating: 5 out of 5
following a purchase from 01/06/2024
Order received without problem
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Response from Djoliba
Hello Françoise,
Thank you for your review.
We're delighted to count you among our passionate Djolibians.
See you soon!
Musically!
P
patrick M.
Rating: 5 out of 5
following a purchase from 01/07/2024
I received what I expected and it arrived very quickly.
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Response from Djoliba
Hello Patrick,
Thank you for your feedback regarding your purchase.
We are delighted to count you among our many loyal customers.
The whole team is here to serve you, so don't hesitate to contact us if you need anything.
See you soon!
Musically!
E
Elisabeth R.
Rating: 5 out of 5
following a purchase from 30/06/2024
Very good
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Response from Djoliba
Hello Elisabeth,
Thank you for your comment.
We are delighted that you are satisfied with your purchase.
Please do not hesitate to come back to us if you have any queries.
See you soon!
Musically!
D
Denis M.
Rating: 5 out of 5
following a purchase from 29/06/2024
Flute nova sol Purchase, top delivery
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Response from Djoliba
Hello Denis,
We would like to thank you for your opinion and the trust you have placed in us.
The entire team is at your service, so please don't hesitate to contact us if you have any questions or need any advice.
See you soon!
Musically !
V
Véronique J.
Rating: 2 out of 5
following a purchase from 17/06/2024
balls of unequal diameter, one of which is oval! The strings are totally lacking in flexibility. Very disappointed.
Translated reviews
Response from Djoliba
Hello Véronique,
We were surprised to receive your message.
We would like to inform you that we have an after-sales service team that is at your service and that works very well.
It is therefore not necessary for you to write this kind of comment on the reviews platform.
You can write to us at [email protected] to let us know about the problem, and we'll be happy to resolve it without delay.
We'd just like to remind you that these are natural seeds, so they're not exactly the same shape and size.
As for the rope, it will soften over time.
Even so, if you're not satisfied with the item, we can, of course, exchange them for you. All you have to do is call our after-sales service.
Leaving us a bad review won't solve the situation.
We wish you an excellent day.
Musically!
H
Henri M.
Rating: 5 out of 5
following a purchase from 22/06/2024
On the one hand, fast and correct delivery, and on the other (and most importantly), products that correspond perfectly to the description on the site. In particular, an excellent quality cut skin.
Translated reviews
Response from Djoliba
Hello Henri,
Thank you for your feedback.
We are delighted that you are satisfied with our services and, above all, with your purchase.
Please feel free to browse through our online store, as we're sure you'll find what you're looking for among the thousands of products on offer.
See you soon!
Musically!
G
Gabrielle J.
Rating: 5 out of 5
following a purchase from 18/06/2024
Perfect 👍 Excellent book and dvd support for work
Translated reviews
Response from Djoliba
Hello Gabrielle,
We thank you for your review and are delighted to count you among our passionate Djolibians.
See you soon for more discoveries on our store 🌞
Musically 🎶
L
laure A.
Rating: 5 out of 5
following a purchase from 12/06/2024
At the top I recommend
Translated reviews
Response from Djoliba
Hello Laure,
We thank you for your recommendation and are delighted to count you among the Djolibian community.
Come and discover our online store regularly, which may well have some surprises in store for you.
See you soon!
Musically!
V
Véronique R.
Rating: 5 out of 5
following a purchase from 17/06/2024
Very nice item, received on time. Perfect 👍
Translated reviews
Response from Djoliba
Hello Véronique,
Thank you for your feedback.
Please do not hesitate to contact us with any queries you may have.
See you soon!
Musically!
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