Customer reviews of Djoliba

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 706 published reviews
5 629 89% 4 40 6% 3 10 1% 2 9 1% 1 18 3%

Summary of reviews

The online store Djoliba excels in product quality, with many customers highlighting the excellent craftsmanship of items such as leather goods and musical instruments. Quick and efficient delivery is another prominent theme, with numerous reviews noting that orders arrive swiftly, often within just a few days, and are well-packaged to ensure safety during transit. Customer service receives high praise for being responsive and professional, with many expressing satisfaction with the support provided throughout their purchasing process.

Reviews 1, 2, 4 and 5 stars

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P
Pierre L.
Rating: 1 out of 5
following a purchase from 23/06/2024
The order took over a fortnight to arrive. In the end, I had to send part of it back because the timbao was dented. This was unfortunate, especially as I wanted to use a regional store and avoid ordering via Thomann or Woodbrass. I'm still waiting for my money back.
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Response from Djoliba
Hello Mr Leyri,

You placed an order for several items, two of which were unfortunately out of stock. We informed you of the additional delay this would entail. Therefore, I do not understand the source of your dissatisfaction since you were informed of this situation.

You received the timba damaged in transit, for which we are truly sorry. Unfortunately, this type of incident is beyond our control.

We've been shipping orders for 25 years and, despite our experience, problems with transport or item availability do occur. It happens, even with Thomann or Woodbrass, who had no stock available for timba. It's important not to jump to conclusions that don't reflect the day-to-day reality of a small company like ours.

Have a nice day,

Musically,

Kristof
F
Francoise L.
Rating: 5 out of 5
following a purchase from 01/06/2024
Order received without problem
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Response from Djoliba
Hello Françoise,
Thank you for your review.
We're delighted to count you among our passionate Djolibians.
See you soon!
Musically!
P
patrick M.
Rating: 5 out of 5
following a purchase from 01/07/2024
I received what I expected and it arrived very quickly.
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Response from Djoliba
Hello Patrick,
Thank you for your feedback regarding your purchase.
We are delighted to count you among our many loyal customers.
The whole team is here to serve you, so don't hesitate to contact us if you need anything.
See you soon!
Musically!
E
Elisabeth R.
Rating: 5 out of 5
following a purchase from 30/06/2024
Very good
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Response from Djoliba
Hello Elisabeth,
Thank you for your comment.
We are delighted that you are satisfied with your purchase.
Please do not hesitate to come back to us if you have any queries.
See you soon!
Musically!
D
Denis M.
Rating: 5 out of 5
following a purchase from 29/06/2024
Flute nova sol Purchase, top delivery
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Response from Djoliba
Hello Denis,
We would like to thank you for your opinion and the trust you have placed in us.
The entire team is at your service, so please don't hesitate to contact us if you have any questions or need any advice.
See you soon!
Musically !
V
Véronique J.
Rating: 2 out of 5
following a purchase from 17/06/2024
balls of unequal diameter, one of which is oval! The strings are totally lacking in flexibility. Very disappointed.
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Response from Djoliba
Hello Véronique,
We were surprised to receive your message.
We would like to inform you that we have an after-sales service team that is at your service and that works very well.
It is therefore not necessary for you to write this kind of comment on the reviews platform.
You can write to us at [email protected] to let us know about the problem, and we'll be happy to resolve it without delay.
We'd just like to remind you that these are natural seeds, so they're not exactly the same shape and size.
As for the rope, it will soften over time.
Even so, if you're not satisfied with the item, we can, of course, exchange them for you. All you have to do is call our after-sales service.
Leaving us a bad review won't solve the situation.
We wish you an excellent day.
Musically!
H
Henri M.
Rating: 5 out of 5
following a purchase from 22/06/2024
On the one hand, fast and correct delivery, and on the other (and most importantly), products that correspond perfectly to the description on the site. In particular, an excellent quality cut skin.
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Response from Djoliba
Hello Henri,
Thank you for your feedback.
We are delighted that you are satisfied with our services and, above all, with your purchase.
Please feel free to browse through our online store, as we're sure you'll find what you're looking for among the thousands of products on offer.
See you soon!
Musically!
G
Gabrielle J.
Rating: 5 out of 5
following a purchase from 18/06/2024
Perfect 👍 Excellent book and dvd support for work
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Response from Djoliba
Hello Gabrielle,
We thank you for your review and are delighted to count you among our passionate Djolibians.
See you soon for more discoveries on our store 🌞
Musically 🎶
L
laure A.
Rating: 5 out of 5
following a purchase from 12/06/2024
At the top I recommend
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Response from Djoliba
Hello Laure,
We thank you for your recommendation and are delighted to count you among the Djolibian community.
Come and discover our online store regularly, which may well have some surprises in store for you.
See you soon!
Musically!
V
Véronique R.
Rating: 5 out of 5
following a purchase from 17/06/2024
Very nice item, received on time. Perfect 👍
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Response from Djoliba
Hello Véronique,
Thank you for your feedback.
Please do not hesitate to contact us with any queries you may have.
See you soon!
Musically!
L
Lounès Z.
Rating: 5 out of 5
following a purchase from 11/06/2024
Excellent, just like the photos!
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Response from Djoliba
Hello Lounès,
Thank you for your comment and your purchase on our site.
We hope to see you soon.
All the best!
L
lionel B.
Rating: 4 out of 5
following a purchase from 10/06/2024
I'm satisfied with the tumba skin, but less so with the bongo skin (macho), which I didn't manage to fit. 30 cm diameter instead of 25 cm wouldn't be a luxury.
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Response from Djoliba
Hello Lionel,
Thank you for your confidence in us.
We would like to inform you that this skin is also available in 32 cm diameter (PEAU-CG02A).
We advise you to contact our experts if you need any advice before purchasing.
See you soon!
Musically!
M
Mathilde L.
Rating: 5 out of 5
following a purchase from 10/06/2024
Very fast delivery and quality instrument
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Response from Djoliba
Hello Mathilde,
We'd like to welcome you among the many Djolibians on Reunion Island.
Please do not hesitate to contact our passionate experts, who will be delighted to advise or help you.
See you soon!
Musically!
I
Idriss-El-Mehdi B.
Rating: 5 out of 5
following a purchase from 08/06/2024
All is good
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Response from Djoliba
Hello Idriss-El-Mehdi,
We'd like to thank you for the trust you've placed in us, and are delighted to welcome you to the Djolibian community.
If you have any questions, please do not hesitate to contact our experts.
See you soon!
Musically!
J
Jean-Paul S.
Rating: 1 out of 5
following a purchase from 07/06/2024
The Jew's harp really sucks, the sound is mediocre. Very disappointed. I will not order from you again.
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Response from Djoliba
Hello Jean-Paul,
Thank you for your feedback. We are sorry to hear that you are not satisfied with the Jew's harp.
At Djoliba, we place great importance on the quality of our instruments and the satisfaction of our customers. The sound of a Jew's harp can vary according to many factors, including playing technique. We'd be delighted to provide advice or tutorials to help you get the best possible sound from your instrument.
If, despite this, the instrument does not meet your expectations, we invite you to contact us directly so that we can discuss possible options, such as an exchange or refund. We want every customer to be fully satisfied with their purchase, and appreciate the opportunity to rectify the situation.
We sincerely hope that you will give us another chance to satisfy you, and remain at your disposal for any further assistance.
Sincerely yours!
H
Hernando I.
Rating: 5 out of 5
following a purchase from 04/06/2024
Very pleased
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Response from Djoliba
Hello Hernando,
Thank you for your comment.
We are delighted to count you among our loyal customers.
As you know, our entire team of enthusiasts is at your service, so please don't hesitate to contact us with any queries or advice you may require.
See you soon!
Musically!
F
Florian G.
Rating: 5 out of 5
following a purchase from 05/06/2024
Very satisfied with the calabash I received, great quality! Thank you
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Response from Djoliba
Hello Florian,
We would like to thank you for your opinion and the trust you have placed in us.
We hope you will enjoy this calabash. Don't hesitate to let us know.
See you soon!
Musically!
J
Julie L.
Rating: 5 out of 5
following a purchase from 01/06/2024
Fast and efficient!
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Response from Djoliba
Hello Julie,
Thank you for your comment.
The whole team is here for you, so please don't hesitate to contact us with any queries you may have.
Best regards!
K
Khadija F.
Rating: 4 out of 5
following a purchase from 31/05/2024
Perfect instruments.
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Response from Djoliba
Hello Khadija,
We would like to thank you for your opinion and the trust you have placed in us by making your purchase on our site.
Please do not hesitate to contact our team of enthusiasts with any queries you may have.
We look forward to receiving your 100% satisfaction (5 stars) next time.
See you soon!
Musically!
I
Ingrid P.
Rating: 5 out of 5
following a purchase from 28/05/2024
The team is very responsive and available. My order arrived quickly.
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Response from Djoliba
Hello Ingrid,
We're delighted that you're satisfied with your purchasing experience and that you're now a member of the Djolibian community.
Our entire team of enthusiasts is here to help and advise you.
See you soon!
Musically!
M
Muriel S.
Rating: 5 out of 5
following a purchase from 26/05/2024
Perfect!
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Response from Djoliba
Hello Muriel,
We would like to thank you for the trust you have placed in us by purchasing from our website.
Please don't hesitate to contact our team of enthusiasts if you need any advice or have any questions.
See you soon!
Musically!
D
David E.
Rating: 5 out of 5
following a purchase from 24/05/2024
Received on time
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Response from Djoliba
Hello David,
Thank you for purchasing from us.
We hope to see you soon.
All the best!
R
rémi V.
Rating: 5 out of 5
following a purchase from 14/05/2024
The skins ordered are of the finest quality!
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Response from Djoliba
Hello Rémi,
Thank you for your feedback.
You will find all the accessories you need to repair your instruments on our website. We also have a repair service in our Toulouse store. Don't hesitate to ask Kamou, our workshop manager, for advice and assistance.
Sincerely yours!
T
Tristan G.
Rating: 5 out of 5
following a purchase from 16/05/2024
I ordered a kayamb of very good quality, and I discovered a company very responsive to my expectations, thank you very much Djoliba ( Tristan the musician)
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Response from Djoliba
Hello Tristan,
Thank you for your comment.
We are delighted that you are satisfied with your purchase.
Please don't hesitate to contact us if you have any questions or need advice. Our team of enthusiasts will be delighted to help you.
See you soon!
Musically!
Y
Yannick N.
Rating: 2 out of 5
following a purchase from 17/04/2024
instrument that turned out not to be in stock when ordered: parcel received a month after being charged. I had to follow up with the seller.
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Response from Djoliba
Hello Yannick,
Thank you for your feedback.
We are sincerely sorry for this delay beyond our control.
In fact, the last part in stock was defective and the delivery of the Contemporanea container was delayed by a month.
We hope you will appreciate the quality of our services even more during your next shopping experience.
In the meantime, we apologize once again for the delay.
Sincerely!
A
Anne B.
Rating: 5 out of 5
following a purchase from 11/04/2024
A very nice Ali Baba's cave, well worth a visit!
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Response from Djoliba
Hello Anne,
Thank you for your feedback.
Don't hesitate to come and meet us or to browse our website.
Best regards!
Y
yonec S.
Rating: 5 out of 5
following a purchase from 22/05/2024
Very good quality calabash....and the sound is just wonderful.
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Response from Djoliba
Hello Yonec,
Thank you for your confidence in us.
The whole team is at your disposal for any request or question.
Best regards!
H
hamid G.
Rating: 5 out of 5
following a purchase from 21/05/2024
Great skin, and great sound. Fast delivery when you're in a hurry :-) I installed it on a Tom Basse that I play with my hands.
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Response from Djoliba
Hello Hamid,
Thank you for your comment.
The team is at your disposal for any other request or question.
See you soon!
Musically!
S
Sabrina S.
Rating: 5 out of 5
following a purchase from 20/05/2024
Fast delivery, careful shipment and product as described.
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Response from Djoliba
Hello Sabrina,
Thank you for purchasing from us.
We're a team of enthusiasts here to listen to you, so please don't hesitate to contact us if you have any queries or need advice.
Best regards!
B
Benjamin B.
Rating: 5 out of 5
following a purchase from 20/05/2024
Impeccable
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Response from Djoliba
Hello Benjamin,
We are delighted that you are once again satisfied with your purchasing experience.
We look forward to hearing from you.
See you soon!
Musically!
D
Denis F.
Rating: 5 out of 5
following a purchase from 18/05/2024
RAS. Meets my expectations.
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Response from Djoliba
Hello Denis,
Thank you for your trust and loyalty.
Please don't hesitate to contact us if you have any requests or questions.
See you soon!
Musically!
L
Laure B.
Rating: 5 out of 5
following a purchase from 16/05/2024
Delivery and product Perfect.
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Response from Djoliba
Hello Laure,
Thank you for your confidence in us.
Please do not hesitate to contact us if you have any questions.
See you soon!
Musically!
P
Philippe M.
Rating: 5 out of 5
following a purchase from 10/05/2024
Super thanks 👍
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Response from Djoliba
Hello Philippe,
Thank you once again for your confidence in us.
We are delighted that you are satisfied with your purchase.
See you soon!
Musically!
H
Hubert R.
Rating: 5 out of 5
following a purchase from 13/05/2024
Very good value for money
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Response from Djoliba
Hello Hubert,
We're delighted to count you among our loyal Djolibians.
We hope to see you again soon,
Musically!
G
gwendal T.
Rating: 5 out of 5
following a purchase from 04/05/2024
compliant product.
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Response from Djoliba
Hello Gwendal,
Thank you for the confidence you have placed in us by purchasing from our site.
Please do not hesitate to contact us if you have any questions.
See you soon!
Musically!
N
nathalie F.
Rating: 5 out of 5
following a purchase from 09/05/2024
Thank you, everything is perfect: the frames, the goat skins. The speed of delivery, the prices. Thank you
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Response from Djoliba
Hello Nathalie,
Thank you for taking the time to give us your feedback on your purchasing experience.
Our team is here to advise you and answer all your queries.
Best regards,
B
Bernard P.
Rating: 5 out of 5
following a purchase from 06/05/2024
All is ok
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Response from Djoliba
Hello Bernard,
Thank you for your feedback.
We are delighted that you are once again satisfied with your purchase.
See you soon!
Musically,
M
maxime F.
Rating: 5 out of 5
following a purchase from 03/05/2024
it's perfect thank you
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Response from Djoliba
Hello Maxime,
Thank you for your feedback.
At Djoliba, we offer percussion instruments from all over the world, and we're sure you'll find yours.
See you soon!
Musically,
M
Marie A.
Rating: 5 out of 5
following a purchase from 04/05/2024
Nothing to say about the delivery which was fast, the package was a little big which seems to have aroused someone's curiosity, fortunately the package was well inside and in good condition. Thank you
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Response from Djoliba
Hello Marie,
Thank you for choosing Djoliba for your purchases.
Please don't hesitate to contact us if you have any questions about a product. We're here to help and advise you.
Best regards,
R
Richard T.
Rating: 5 out of 5
following a purchase from 02/05/2024
All good :)
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Response from Djoliba
Hello Richard,
We're delighted to see you again.
And we thank you for your continued confidence in us.
We hope to see you soon,
Musically,
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