Customer reviews of Djoliba

9,5 /10

Based on 706 published reviews

5 629 89% 4 40 6% 3 10 1% 2 9 1% 1 18 3%

Summary of reviews

The online store Djoliba excels in product quality, with many customers highlighting the excellent craftsmanship of items such as leather goods and musical instruments. Quick and efficient delivery is another prominent theme, with numerous reviews noting that orders arrive swiftly, often within just a few days, and are well-packaged to ensure safety during transit. Customer service receives high praise for being responsive and professional, with many expressing satisfaction with the support provided throughout their purchasing process.

Reviews 1, 3 and 5 stars

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Aurélie M.

Published on 03/05/2023 à 12h01 following a purchase from 11/04/2023

The delivery on the Djoliba side was respected. On the other hand, you have to be careful with the relay point you choose because it can be a store that only receives packages in Pick-up relay. This information was not indicated, I was tricked at my reception place because my package was too big to be deposited there. This delayed its delivery.

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Arnaud J.

Published on 03/05/2023 à 11h55 following a purchase from 25/04/2023

Extremely responsive and serious

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F B.

Published on 28/04/2023 à 12h29 following a purchase from 20/04/2023

a toy

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Response from Djoliba Published on 30/06/2023

Hello Federico,
Thank you for taking the time to give us your feedback on your purchase.
We regret to inform you that you are not satisfied with your purchase.
Other customers, such as Annabelle and Eric, are delighted with their purchase.
Can you tell us more about them to help us improve our products even further?
The DJOLIBA team

AGNES G.

Published on 27/04/2023 à 13h41 following a purchase from 19/04/2023

Order received within the announced time and in accordance with my request.

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Sylvie D.

Published on 27/04/2023 à 09h14 following a purchase from 19/04/2023

Always satisfied with the quality of my purchases and also with the quality of the team, always present and reactive in case of question or other.

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christophe P.

Published on 26/04/2023 à 17h33 following a purchase from 18/04/2023

Fast and efficient, good product. Thank you!

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Florence C.

Published on 26/04/2023 à 12h58 following a purchase from 18/04/2023

very good

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Olivier T.

Published on 25/04/2023 à 12h30 following a purchase from 14/04/2023

Fast!

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thierry H.

Published on 24/04/2023 à 08h45 following a purchase from 07/04/2023

Very satisfied with my purchase, easy personal communication. Seriousness and professionalism assured. Thank you for your service.

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petrus V.

Published on 21/04/2023 à 11h54 following a purchase from 14/04/2023

Fast delivery and good consideration of my requests.

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Kevin B.

Published on 21/04/2023 à 08h34 following a purchase from 12/04/2023

Very good advice, excellent follow-up of the package and customer satisfaction

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Bertrand B.

Published on 20/04/2023 à 17h35 following a purchase from 12/04/2023

Fast delivery, really good product. Even if there was some adjustment and modification. The instruments bought on the internet are not easy because we have to find the one that fits us. Without trying there, the quality and price were very satisfactory. Happy with my purchase !😊👍

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Philippe R.

Published on 20/04/2023 à 10h43 following a purchase from 12/04/2023

Fast and faithful product to my expectations.

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PETY J.

Published on 19/04/2023 à 20h45 following a purchase from 17/03/2023

A First time buyer and completely satisfied with the product, tracking and delivery. I recommend this site!

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Naïk C.

Published on 19/04/2023 à 18h39 following a purchase from 08/04/2023

order conforms to my expectations and fast delivery

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Magdalena H.

Published on 19/04/2023 à 08h00 following a purchase from 10/04/2023

Fast shipping, product as described. I recommend 😃

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Emmanuel B.

Published on 19/04/2023 à 07h30 following a purchase from 07/04/2023

Thank you Djoliba ! Great service!

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Alexis T.

Published on 14/04/2023 à 07h42 following a purchase from 06/03/2023

Always at the top no matter what the demand is I thoroughly recommend

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Michael M.

Published on 13/04/2023 à 18h49 following a purchase from 04/04/2023

Very good compliance

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Bastien V.

Published on 13/04/2023 à 12h32 following a purchase from 01/04/2023

I got my cuica skin contemporanea twisted

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Françoise L.

Published on 12/04/2023 à 19h34 following a purchase from 06/03/2023

Order that meets my expectations. Delivery on time in the chosen relay point. That's cool! Thank you

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Yasmina S.

Published on 10/04/2023 à 12h02 following a purchase from 02/04/2023

Perfect. Fast delivery, products as described. I finally have my derbouka cover at a very affordable price compared to other sites. In short, don't hesitate anymore. I recommend Djoliba to 💯

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Lassad B.

Published on 06/04/2023 à 16h27 following a purchase from 29/03/2023

Well received thank you

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fanny K.

Published on 06/04/2023 à 14h09 following a purchase from 28/03/2023

CLEAR. Good reception of the instruments. I would have appreciated a follow up relationship, message on future use of the instruments. It's professional.

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Olivier M.

Published on 06/04/2023 à 13h19 following a purchase from 29/03/2023

Perfect

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Maryline B.

Published on 05/04/2023 à 19h56 following a purchase from 24/03/2023

Too bad there is no loyalty system!

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Christelle C.

Published on 05/04/2023 à 11h47 following a purchase from 22/03/2023

Carefully and carefully shipped.Items are as described. I recommend 👍

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Souad K.

Published on 03/04/2023 à 21h04 following a purchase from 08/03/2023

Great service!

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Catherine D.

Published on 03/04/2023 à 18h27 following a purchase from 22/03/2023

Fast, helpful, friendly

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jean-marc B.

Published on 31/03/2023 à 12h12 following a purchase from 22/03/2023

Fast delivery and material corresponding to my expectations.

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Valérie H.

Published on 30/03/2023 à 19h06 following a purchase from 21/01/2023

I ordered an overdrive belt that I had the patience to wait for almost a month and a half. I received it last week and I couldn't finish the rehearsal with it because it came loose at the hook ....

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Response from Djoliba Published on 29/06/2023

31/03/2023
"Hello Valérie,
I have just seen the review you left on the site.
I am sorry for this incident which I will immediately pass on to our supplier.
I am sending you a return label as an attachment to send us back the strap as I would like to see the exact spot where the seam failed in order to make an accurate return to my supplier.
For my part, I'm sending you back a strap and a small gift to make up for this inconvenience.
Our apologies again and I hope to see you soon.
Best regards
Nicolas "

04/04/2023
Hello Valérie,
I have noted that you have received the package in exchange and have returned the defective strap to us, at our expense.
"Hello,
I have received your parcel, thank you!
The defective strap was sent today.
Bravo pour le sav! Fast and efficient!
Sincerely
Valérie "
I am delighted to have met your expectations.
See you soon on djoliba.com
Nicolas

Raffaella B.

Published on 29/03/2023 à 01h38 following a purchase from 18/03/2023

Very satisfied

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Gérald G.

Published on 28/03/2023 à 23h35 following a purchase from 13/02/2023

Perfect!

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Valérie C.

Published on 28/03/2023 à 18h18 following a purchase from 20/03/2023

Except for the package that had a hole in it when it arrived (but fortunately the contents were not damaged), the delivery time was correct and above all the instruments were great!

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Melo M.

Published on 25/03/2023 à 08h27 following a purchase from 16/03/2023

accurate and perfect packaging, fast shipping

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Michel D.

Published on 21/03/2023 à 18h43 following a purchase from 09/03/2023

The mallets are too short I had not apprehended this risk. It is not comfortable to use.

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Jacques K.

Published on 21/03/2023 à 16h42 following a purchase from 11/03/2023

THE DIMENSIONS DO NOT CORRESPOND TO THE ORDER

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Michael C.

Published on 17/03/2023 à 13h05 following a purchase from 10/03/2023

Perfect as always. Contact, advice, speed of delivery, quality of products. Everything is good

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FATIMA B.

Published on 17/03/2023 à 10h05 following a purchase from 07/03/2023

Thank you! Perfect order and delivery!

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Samuel J.

Published on 16/03/2023 à 14h29 following a purchase from 08/03/2023

Perfect!

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