The online store Djoliba excels in product quality, with many customers highlighting the excellent craftsmanship of items such as leather goods and musical instruments. Quick and efficient delivery is another prominent theme, with numerous reviews noting that orders arrive swiftly, often within just a few days, and are well-packaged to ensure safety during transit. Customer service receives high praise for being responsive and professional, with many expressing satisfaction with the support provided throughout their purchasing process.
Easy to place order, immediate dispatch, efficient postal delivery. Disappointed, however, with one of the items (very mediocre quality Jew's harp, not playable).
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Response from Djoliba
Hello Anne,
Thank you for your comments.
We regret that you were disappointed by the quality of one of the items in your order.
As your satisfaction is our priority, we offered you several solutions, but you did not wish to respond.
We hope you will remain loyal to us despite this small error.
With kind regards,
J
jeremy P.
Rating: 5 out of 5
following a purchase from 23/11/2023
Pleasant telephone reception. Fast delivery. Product corresponds to the description. Satisfied.
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Response from Djoliba
Hello Jeremy,
We are delighted that you are satisfied with your purchase.
Please don't hesitate to contact us if you have any queries!
See you soon!
K
karl R.
Rating: 5 out of 5
following a purchase from 23/11/2023
very good, I'm satisfied
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Odile G.
Rating: 5 out of 5
following a purchase from 23/11/2023
Beautiful products. Very good customer service. Fast shipping and adequate packaging.
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Morgane J.
Rating: 5 out of 5
following a purchase from 22/11/2023
2nd order on this site. Fast delivery, compliant product and good value for money.
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Response from Djoliba
Thank you Morgane for your review.
At Djoliba, price is not at the expense of quality.
See you soon ⚡️⚡️
B
Brigitte D.
Rating: 5 out of 5
following a purchase from 23/11/2023
Efficient and helpful technical support by telephone, fast delivery and djembe perfectly matched expectations.
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Response from Djoliba
Thank you Brigitte for taking the time to give us your feedback.
Please do not hesitate to contact the team if you have any queries.
With kind regards,
C
catherine D.
Rating: 5 out of 5
following a purchase from 22/11/2023
Very good
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Caroline D.
Rating: 5 out of 5
following a purchase from 22/11/2023
fast, clear. nothing to say, top notch
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Isabelle A.
Rating: 5 out of 5
following a purchase from 21/11/2023
Great. It was perfect and arrived quickly.
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Response from Djoliba
Thank you Isabelle for all your kind comments.
We hope you enjoy using these instruments.
See you soon!
K
Kym Thanh N.
Rating: 5 out of 5
following a purchase from 20/11/2023
Received on time. Thank you
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Response from Djoliba
With pleasure!
A
Alain C.
Rating: 4 out of 5
following a purchase from 14/11/2023
Perhaps a lack of precision regarding product availability. Very good telephone reception.
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Response from Djoliba
Hello Alain,
Thank you for your highly motivating and constructive feedback.
See you soon!
S
Séverine C.
Rating: 5 out of 5
following a purchase from 20/11/2023
Fast delivery. Very well packed
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Response from Djoliba
Thank you Séverine for your 5 ⭐️ rating.
Indeed, we pay particular attention to the protection of the items we ship.
Musically 🎶
S
Sylvie D.
Rating: 4 out of 5
following a purchase from 20/11/2023
Hello, Yes, the products are what I ordered. However, they are not the prices displayed for Black Friday. I didn't pay attention when validating.
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Response from Djoliba
Hello Sylvie,
We apologize for this error, which is beyond our control.
As you can see, the discounts apply to the other items in your order.
The entire Djoliba team is at your disposal to advise and help you, as well as to find solutions to any problems you may encounter with your purchases.
Above all, don't hesitate to contact us if you notice any errors or problems.
Rest assured that we always have a solution for you.
See you soon!
L
LAURENT C.
Rating: 5 out of 5
following a purchase from 20/11/2023
Serious merchant, products as described, fast shipping, I highly recommend!
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Response from Djoliba
Thank you Laurent 🙏
We are delighted with your satisfaction and hope to see you again very soon.
Musically,
T
Thierry B.
Rating: 5 out of 5
following a purchase from 21/11/2023
Perfect, thank you!
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Response from Djoliba
With great pleasure!
See you soon ⚡️⚡️🎶
V
vincent N.
Rating: 5 out of 5
following a purchase from 20/11/2023
as ordered
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Marie D.
Rating: 4 out of 5
following a purchase from 17/11/2023
Very satisfied with speed of transaction and delivery. Product quality. I will not hesitate to recommend Djoliba. And I recommend the site.
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Response from Djoliba
Hello Marie,
Thank you for your recommendation.
A +
Musically,
J
Joerg H.
Rating: 5 out of 5
following a purchase from 19/11/2023
Alles war wie angegeben. Die Lieferung kam termingerecht an. Vielen Dank! Ich kann Sie nur weiterempfelen.
A
Aurélie R.
Rating: 4 out of 5
following a purchase from 17/11/2023
I haven't yet tested the sound of the calabash. It's a gift.
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Response from Djoliba
Thank you Aurélie for your review.
Don't hesitate to leave us a comment once you've tried it.
Stay tuned!
See you soon!
S
Sophie D.
Rating: 5 out of 5
following a purchase from 20/11/2023
Order received quickly, very well packaged with the fragile instruments well protected. The instruments are just what I expected, perfect. There's an incredible choice, it's hard to decide!
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Response from Djoliba
Thank you Sophie for your enthusiasm.
Our team is available to advise you and help you choose.
Please do not hesitate to contact us if you have any questions.
Best regards,
F
Françoise N.
Rating: 5 out of 5
following a purchase from 20/11/2023
Fast delivery with good protective packaging. The product corresponds to what was mentioned on the website.
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Response from Djoliba
Thank you Françoise for your feedback.
We hope that your instrument will give you complete satisfaction.
We look forward to seeing you again!
C
CAROLE P.
Rating: 5 out of 5
following a purchase from 17/11/2023
Perfect, I recommend
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Response from Djoliba
Thank you Carole for your recommendation.
We look forward to seeing you again.
L
Laurent J.
Rating: 5 out of 5
following a purchase from 14/11/2023
Simple fast efficient Tongue drum excellent... perhaps lacks booklet or start-up help
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Response from Djoliba
Thank you Laurent for your 5.
Your comments will help us to further improve the quality of our products and services.
With kind regards,
U
Uldis Z.
Rating: 4 out of 5
following a purchase from 10/11/2023
Hi! Everything was great except that I placed the order on 10. november, however the parcel started to move to the delivery company only on november 14., immediately after I wrote an email asking about the status. However, I'm satisfied with the product and everything else.
L
LAETITIA S.
Rating: 5 out of 5
following a purchase from 15/11/2023
As usual, the order corresponded perfectly to my expectations. Delivered quickly, well packaged. The service is the same as in the boutique, except for the warm welcome, attentive listening and invaluable advice.
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Response from Djoliba
Thank you Laetitia for your comments.
See you soon
C
Céline U.
Rating: 4 out of 5
following a purchase from 14/11/2023
Recommended
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Response from Djoliba
Thank you Céline for your recommendation.
The entire Djoliba team is constantly working to improve our customers' shopping experience.
We hope you will place your trust in us again by giving us a rating of 5.
See you soon
D
David E.
Rating: 5 out of 5
following a purchase from 09/11/2023
Satisfied in all respects, delivery time and product
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Response from Djoliba
Hello David,
As customer satisfaction is our priority, we are delighted that your shopping experience went well.
Thank you for your rating.
M
Maurice M.
Rating: 5 out of 5
following a purchase from 09/11/2023
The skin is of excellent quality!
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Leticia S.
Rating: 5 out of 5
following a purchase from 17/10/2023
Very nice products, very nice team.
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Response from Djoliba
Thank you Leticia for your kind comments
Musically 🎶
J
Jean Michel C.
Rating: 5 out of 5
following a purchase from 08/11/2023
Very serious
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Response from Djoliba
Thank you Jean-Michel for your confidence in us.
We hope to see you again very soon ⚡️
F
Fabien F.
Rating: 5 out of 5
following a purchase from 08/11/2023
Perfect order as usual I recommend without any worries
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Response from Djoliba
Thank you Fabien for your recommendation 🙏
Hope to see you soon 🎼
A
Alban C.
Rating: 5 out of 5
following a purchase from 30/10/2023
Great contact, thanks to the Djoliba team!
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Response from Djoliba
Thanks Alban for the great note 5⭐️.
Please do not hesitate to contact us with any queries. We're here to serve you.
A+ 🎶
V
valerie B.
Rating: 5 out of 5
following a purchase from 31/10/2023
Perfect
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Response from Djoliba
Thank you Valérie for your note.
See you soon
J
Jean-Noël P.
Rating: 5 out of 5
following a purchase from 27/10/2023
Serious, fast, efficient
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Response from Djoliba
It was a pleasure to serve you.
See you soon
L
Luidgi G.
Rating: 5 out of 5
following a purchase from 30/10/2023
I hesitated before buying, but I took the risk by buying from Djoliba, and the service and transaction were super pleasant on the return. Thank you Djoliba for this order which perfectly meets my expectations.
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Response from Djoliba
Thank you Luidgi for your comments, which will help our musicians in their choice.
We look forward to seeing you again,
See you soon!
M
Marcel Boawesse K.
Rating: 4 out of 5
following a purchase from 30/10/2023
Hello, I received my order quickly and on time. I am 100% satisfied. Thank you for your gift of bags which I found in my parcel.
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Response from Djoliba
Hello Marcel,
We are delighted that you are satisfied with your purchase.
We hope to see you again very soon.
Musically 🎶🎶
C
Christophe D.
Rating: 5 out of 5
following a purchase from 24/10/2023
Super fast delivery, thank you!
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Response from Djoliba
Hello Christophe,
Thank you for taking the time to give us your feedback on your Djoliba experience.
See you soon,
Musically 🎶🎶
O
Olivia B.
Rating: 5 out of 5
following a purchase from 23/10/2023
Order received quickly. I am satisfied with the service and the products. Thank you :)
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Response from Djoliba
With pleasure, Olivia.
See you soon
M
Marie D.
Rating: 4 out of 5
following a purchase from 19/10/2023
The multi-instrument harnesses are very nice, but the hooks are too thick for snare drums. Smaller hooks will be sent to me.
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Response from Djoliba
Hello Marie,
You have confirmed that you have received the small hooks as supplements.
Don't hesitate to give us your opinion
See you soon
S
STEPHANE E.
Rating: 5 out of 5
following a purchase from 19/10/2023
Very good
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Response from Djoliba
Hello Stéphane,
Thank you for your 5 ⭐️ review.
We hope this calabash will accompany you for many years to come.
Musically 🎶
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