English 
Français 
Z
Rating: 4 out of 5
Hello, I have received my package which was placed in a simple box at the pickup point I chose. The cover meets my expectations, even the durability over time.
Translated reviews
Customer reviews of Djoliba
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 706 published reviews
Summary of reviews
The online store Djoliba excels in product quality, with many customers highlighting the excellent craftsmanship of items such as leather goods and musical instruments. Quick and efficient delivery is another prominent theme, with numerous reviews noting that orders arrive swiftly, often within just a few days, and are well-packaged to ensure safety during transit. Customer service receives high praise for being responsive and professional, with many expressing satisfaction with the support provided throughout their purchasing process.
Reviews 2, 3 and 4 stars
Reset filtersE
Rating: 4 out of 5
Beautiful object for playing singing bowls.
Translated reviews
H
Rating: 4 out of 5
Smooth transaction, item well packaged and secure
Translated reviews
F
Rating: 3 out of 5
Hello, we ordered natural wooden chocalhos and not black ones. Moreover, one of them was scratched. We kept them because we need them quickly. But still disappointed. Delivery okay
Translated reviews
Response from Djoliba
Hello, it is imperative to write to us directly upon receipt of the package, if there was an error we can modify it immediately and find a solution quickly. For this order, we sent the chocalhos directly from the supplier, we did not see the package and its contents. After research (to find the error) we found that it was a reference error (inversion) that caused you to receive black chocalhos instead of natural wood ones. With all our apologies for this error independent of our will. Have a good day, musically, Kris.
B
Rating: 3 out of 5
I was expecting a rather thick skin and I received a normal skin....
Translated reviews
Response from Djoliba
Hello,
The thickness of a skin is always delicate. For us, it's thick and for you it may be 'normal'; a medium can be considered thin according to our standards.
It would be best to call us beforehand so we can agree on the thickness you expect. We'll do better next time ;) . My number: 0534272011
Have a nice day,
Musically,
Kristof
The thickness of a skin is always delicate. For us, it's thick and for you it may be 'normal'; a medium can be considered thin according to our standards.
It would be best to call us beforehand so we can agree on the thickness you expect. We'll do better next time ;) . My number: 0534272011
Have a nice day,
Musically,
Kristof
P
Rating: 4 out of 5
Djoliba's attention is always great, both in the preparation of the package and in the shipping, I was surprised that the package was very damaged externally and closed on the side with tape from the French postal service, the instrument was not damaged. I imagine the problem occurred when the package was already in the courier's hands.
Translated reviews
M
Rating: 4 out of 5
Thank you for everything.
Translated reviews
A
Rating: 2 out of 5
I did not receive the right article.
Translated reviews
Y
Rating: 3 out of 5
Very disappointed with the product. A rather reduced rattle even though it is noted double roots, 120 gr... In the end, very expensive. However, the sound remains pleasant.
Translated reviews
A
Rating: 4 out of 5
Very good site, quality material and fast delivery Thank you
Translated reviews
K
Rating: 4 out of 5
Cool
Translated reviews
R
Rating: 4 out of 5
Excellent
Translated reviews
M
Rating: 4 out of 5
The shipment was quick. The instruments contained in the package were protected and cushioned with paper. Despite this, I found a broken plant case. Out of the fifty that the instrument has, it's not a big deal, but it justifies the 4 stars instead of 5.
Translated reviews
T
Rating: 4 out of 5
Package conforms to the order and delivered within a short time...
Translated reviews
P
Rating: 2 out of 5
I received the damaged and wrinkled skin on one side, I am disappointed despite an interesting price.
Translated reviews
F
Rating: 4 out of 5
Thank you
Translated reviews
S
Rating: 4 out of 5
Good quality castanets Unfortunately, as I have small hands, I wanted to choose a smaller size, but there wasn't one. They protrude slightly from the hand. But I keep them anyway
Translated reviews
J
Rating: 3 out of 5
It's not your fault but the delivery man delivered when we weren't there. He called and told me that we had received a message for delivery. Yes, an e-mail at 9.20am the same day. How can you make arrangements like that? As a result, the parcel was dropped off at our neighbor's house, but I wasn't able to check it until the evening. Fortunately there was no problem apart from the parcel being half-opened to see what was inside...
Translated reviews
M
Rating: 3 out of 5
very nice product!
Translated reviews
K
Rating: 2 out of 5
Package completely damaged, fortunately the product is not damaged.
Translated reviews
S
Rating: 4 out of 5
Super fast delivery. Congratulations
Translated reviews
A
Rating: 4 out of 5
Fast delivery. Strong rope, suitable for djembes
Translated reviews
Response from Djoliba
Hello Arona,
We'd like to thank you for your review and are delighted to welcome you to our Djolibian community.
We hope to see you again soon,
Musically!
We'd like to thank you for your review and are delighted to welcome you to our Djolibian community.
We hope to see you again soon,
Musically!
D
Rating: 3 out of 5
Sorry! But surely the transport the box, arrived crushed more or less, but intact inside and conform to the order.
Translated reviews
Response from Djoliba
Hello Daniel,
Thank you for your comments.
We would like to inform you that our team is at your disposal for any problems related to the transport of your parcel. Please do not hesitate to leave your comments via the contact form ([email protected]).
We hope to hear from you soon,
Musically !
Thank you for your comments.
We would like to inform you that our team is at your disposal for any problems related to the transport of your parcel. Please do not hesitate to leave your comments via the contact form ([email protected]).
We hope to hear from you soon,
Musically !
H
Rating: 4 out of 5
Perfect
Translated reviews
Response from Djoliba
Hello Hubert,
Thank you for your 5* rating.
Please don't forget to contact the team if you need any advice on assembly.
See you soon,
Musically!
Thank you for your 5* rating.
Please don't forget to contact the team if you need any advice on assembly.
See you soon,
Musically!
B
Rating: 4 out of 5
The parcel was well and quickly received, a quality product. However, my question concerning the maintenance of the guembri and whether you have products to do this remained unanswered. Yet you emphasize your role as an advisor for musical instruments. Thank you in any case for the prompt and careful dispatch of the guembri cover.
Translated reviews
Response from Djoliba
Hello Bouchaib,
We apologize for the late reply.
Regarding gembri maintenance, there is no specific product. However, you can nourish the wood with linseed oil or even olive oil.
Don't hesitate to contact us by phone for advice or requests.
We hope to have met your expectations,
See you soon,
Musically !
We apologize for the late reply.
Regarding gembri maintenance, there is no specific product. However, you can nourish the wood with linseed oil or even olive oil.
Don't hesitate to contact us by phone for advice or requests.
We hope to have met your expectations,
See you soon,
Musically !
D
Rating: 2 out of 5
Hello The disc that should come with the method was not in the package...
Translated reviews
Response from Djoliba
Hello Dominique,
Thank you for your feedback.
After checking with the publisher, it appears that we made a mistake when writing the product sheet.
We apologize for any inconvenience.
We hope to see you soon,
Musically!
Thank you for your feedback.
After checking with the publisher, it appears that we made a mistake when writing the product sheet.
We apologize for any inconvenience.
We hope to see you soon,
Musically!
N
Rating: 2 out of 5
It has sparkles
Translated reviews
Response from Djoliba
Hello Nadia,
We apologize for our late reply.
Despite all the precautions we take when shipping fragile products (terracotta), it would appear that your item has suffered some damage, and we're very sorry about that.
But don't worry, we suggest you contact Christophe in Customer Service to find a satisfactory solution.
We hope to see you soon,
Musically!
We apologize for our late reply.
Despite all the precautions we take when shipping fragile products (terracotta), it would appear that your item has suffered some damage, and we're very sorry about that.
But don't worry, we suggest you contact Christophe in Customer Service to find a satisfactory solution.
We hope to see you soon,
Musically!
V
Rating: 2 out of 5
balls of unequal diameter, one of which is oval! The strings are totally lacking in flexibility. Very disappointed.
Translated reviews
Response from Djoliba
Hello Véronique,
We were surprised to receive your message.
We would like to inform you that we have an after-sales service team that is at your service and that works very well.
It is therefore not necessary for you to write this kind of comment on the reviews platform.
You can write to us at [email protected] to let us know about the problem, and we'll be happy to resolve it without delay.
We'd just like to remind you that these are natural seeds, so they're not exactly the same shape and size.
As for the rope, it will soften over time.
Even so, if you're not satisfied with the item, we can, of course, exchange them for you. All you have to do is call our after-sales service.
Leaving us a bad review won't solve the situation.
We wish you an excellent day.
Musically!
We were surprised to receive your message.
We would like to inform you that we have an after-sales service team that is at your service and that works very well.
It is therefore not necessary for you to write this kind of comment on the reviews platform.
You can write to us at [email protected] to let us know about the problem, and we'll be happy to resolve it without delay.
We'd just like to remind you that these are natural seeds, so they're not exactly the same shape and size.
As for the rope, it will soften over time.
Even so, if you're not satisfied with the item, we can, of course, exchange them for you. All you have to do is call our after-sales service.
Leaving us a bad review won't solve the situation.
We wish you an excellent day.
Musically!
L
Rating: 4 out of 5
I'm satisfied with the tumba skin, but less so with the bongo skin (macho), which I didn't manage to fit. 30 cm diameter instead of 25 cm wouldn't be a luxury.
Translated reviews
Response from Djoliba
Hello Lionel,
Thank you for your confidence in us.
We would like to inform you that this skin is also available in 32 cm diameter (PEAU-CG02A).
We advise you to contact our experts if you need any advice before purchasing.
See you soon!
Musically!
Thank you for your confidence in us.
We would like to inform you that this skin is also available in 32 cm diameter (PEAU-CG02A).
We advise you to contact our experts if you need any advice before purchasing.
See you soon!
Musically!
K
Rating: 4 out of 5
Perfect instruments.
Translated reviews
Response from Djoliba
Hello Khadija,
We would like to thank you for your opinion and the trust you have placed in us by making your purchase on our site.
Please do not hesitate to contact our team of enthusiasts with any queries you may have.
We look forward to receiving your 100% satisfaction (5 stars) next time.
See you soon!
Musically!
We would like to thank you for your opinion and the trust you have placed in us by making your purchase on our site.
Please do not hesitate to contact our team of enthusiasts with any queries you may have.
We look forward to receiving your 100% satisfaction (5 stars) next time.
See you soon!
Musically!
Y
Rating: 2 out of 5
instrument that turned out not to be in stock when ordered: parcel received a month after being charged. I had to follow up with the seller.
Translated reviews
Response from Djoliba
Hello Yannick,
Thank you for your feedback.
We are sincerely sorry for this delay beyond our control.
In fact, the last part in stock was defective and the delivery of the Contemporanea container was delayed by a month.
We hope you will appreciate the quality of our services even more during your next shopping experience.
In the meantime, we apologize once again for the delay.
Sincerely!
Thank you for your feedback.
We are sincerely sorry for this delay beyond our control.
In fact, the last part in stock was defective and the delivery of the Contemporanea container was delayed by a month.
We hope you will appreciate the quality of our services even more during your next shopping experience.
In the meantime, we apologize once again for the delay.
Sincerely!
M
Rating: 4 out of 5
well
Translated reviews
Response from Djoliba
Hello Mickaël,
Thank you for your 4* review.
Can you tell us more so that we can get 5*?
Please do not hesitate to contact us if you have any questions. We look forward to hearing from you.
See you soon,
Thank you for your 4* review.
Can you tell us more so that we can get 5*?
Please do not hesitate to contact us if you have any questions. We look forward to hearing from you.
See you soon,
L
Rating: 4 out of 5
The parcel was received promptly and the items were well packaged, as described on the website.
Translated reviews
E
Rating: 4 out of 5
4/5
Translated reviews
S
Rating: 4 out of 5
products that correspond well to those I had seen on the website; just one drawback: the packaging is a little limited in terms of protecting the instruments. Great instrument sounds
Translated reviews
Response from Djoliba
Hello Stéphanie,
Thank you for your comment.
We have forwarded your comment about the packaging to our logistics department.
See you soon!
Thank you for your comment.
We have forwarded your comment about the packaging to our logistics department.
See you soon!
C
Rating: 4 out of 5
Non-conforming order, but the after-sales service knows how to take care of the customer! Thank you
Translated reviews
Response from Djoliba
Hello Claire,
You have contacted us and the situation has been quickly rectified.
If you encounter a problem, please do not hesitate to contact us before giving an unfavorable opinion. The whole team is at your service.
With kind regards,
You have contacted us and the situation has been quickly rectified.
If you encounter a problem, please do not hesitate to contact us before giving an unfavorable opinion. The whole team is at your service.
With kind regards,
D
Rating: 4 out of 5
Hello It's a pity labels stuck on the skin. And unstickable.
Translated reviews
Response from Djoliba
Hello Denis,
You can simply try removing the labels with a little water.
We're here to help if you need advice.
Don't hesitate to leave us your comments!
See you soon!
You can simply try removing the labels with a little water.
We're here to help if you need advice.
Don't hesitate to leave us your comments!
See you soon!
F
Rating: 4 out of 5
Parcel arrived 3 days after the order for 6 to 9 days announced which can cause problems for people who move a lot like me for example. Fortunately the parcel fit in the letterbox.
Translated reviews
Response from Djoliba
Hello François,
We're sorry we delivered too quickly!
For your next orders, we advise you to use the "Point Retrait" delivery service.
See you soon!
We're sorry we delivered too quickly!
For your next orders, we advise you to use the "Point Retrait" delivery service.
See you soon!
H
Rating: 4 out of 5
Very nice product, fast shipping. Thank you Djoliba.
Translated reviews
Response from Djoliba
Hello Hubert,
Thank you for your comments.
Please don't hesitate to contact us to let us know what we could do to improve our service and get a 5 from you.
You can also leave us new reviews if you feel we deserve better.
With kind regards,
Thank you for your comments.
Please don't hesitate to contact us to let us know what we could do to improve our service and get a 5 from you.
You can also leave us new reviews if you feel we deserve better.
With kind regards,
J
Rating: 4 out of 5
good quality received too quickly
Translated reviews