Customer reviews of Djoliba

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 706 published reviews
5 629 89% 4 40 6% 3 10 1% 2 9 1% 1 18 3%

Summary of reviews

The online store Djoliba excels in product quality, with many customers highlighting the excellent craftsmanship of items such as leather goods and musical instruments. Quick and efficient delivery is another prominent theme, with numerous reviews noting that orders arrive swiftly, often within just a few days, and are well-packaged to ensure safety during transit. Customer service receives high praise for being responsive and professional, with many expressing satisfaction with the support provided throughout their purchasing process.

Reviews 2, 3 and 4 stars

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C
Claude H.
Rating: 4 out of 5
following a purchase from 25/11/2023
Very nice instrument, but a little difficult to hold because of its size....another choice would have been better, although I don't have such small hands.
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gérald L.
Rating: 2 out of 5
following a purchase from 21/11/2023
The quality is not the same on both items. Disappointed because one seems less solid than the other.
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Response from Djoliba
Hello Gérald,
We regret to inform you that you were not satisfied with the quality of one of the items in your order.
We suggest you contact Christophe so that he can find a solution to your dissatisfaction.
Best regards,
Y
Yannick S.
Rating: 3 out of 5
following a purchase from 11/11/2023
It would appear that the Tibetan bell is not entirely made of the 7 metals mentioned, according to the sound it produces... Listening in the store remains a must!
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Response from Djoliba
Hello Yannick,
Thank you for your comments.
We would like to inform you that our investigations have led us to conclude that the bells are made of tin and copper.
We will therefore modify all the product sheets concerned as soon as possible.
With kind regards,
A
Alain C.
Rating: 4 out of 5
following a purchase from 14/11/2023
Perhaps a lack of precision regarding product availability. Very good telephone reception.
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Response from Djoliba
Hello Alain,
Thank you for your highly motivating and constructive feedback.
See you soon!
S
Sylvie D.
Rating: 4 out of 5
following a purchase from 20/11/2023
Hello, Yes, the products are what I ordered. However, they are not the prices displayed for Black Friday. I didn't pay attention when validating.
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Response from Djoliba
Hello Sylvie,
We apologize for this error, which is beyond our control.
As you can see, the discounts apply to the other items in your order.
The entire Djoliba team is at your disposal to advise and help you, as well as to find solutions to any problems you may encounter with your purchases.
Above all, don't hesitate to contact us if you notice any errors or problems.
Rest assured that we always have a solution for you.
See you soon!
M
Marie D.
Rating: 4 out of 5
following a purchase from 17/11/2023
Very satisfied with speed of transaction and delivery. Product quality. I will not hesitate to recommend Djoliba. And I recommend the site.
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Response from Djoliba
Hello Marie,
Thank you for your recommendation.
A +
Musically,
A
Aurélie R.
Rating: 4 out of 5
following a purchase from 17/11/2023
I haven't yet tested the sound of the calabash. It's a gift.
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Response from Djoliba
Thank you Aurélie for your review.
Don't hesitate to leave us a comment once you've tried it.
Stay tuned!
See you soon!
U
Uldis Z.
Rating: 4 out of 5
following a purchase from 10/11/2023
Hi! Everything was great except that I placed the order on 10. november, however the parcel started to move to the delivery company only on november 14., immediately after I wrote an email asking about the status. However, I'm satisfied with the product and everything else.
C
Céline U.
Rating: 4 out of 5
following a purchase from 14/11/2023
Recommended
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Response from Djoliba
Thank you Céline for your recommendation.
The entire Djoliba team is constantly working to improve our customers' shopping experience.
We hope you will place your trust in us again by giving us a rating of 5.
See you soon
M
Marcel Boawesse K.
Rating: 4 out of 5
following a purchase from 30/10/2023
Hello, I received my order quickly and on time. I am 100% satisfied. Thank you for your gift of bags which I found in my parcel.
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Response from Djoliba
Hello Marcel,
We are delighted that you are satisfied with your purchase.
We hope to see you again very soon.
Musically 🎶🎶
M
Marie D.
Rating: 4 out of 5
following a purchase from 19/10/2023
The multi-instrument harnesses are very nice, but the hooks are too thick for snare drums. Smaller hooks will be sent to me.
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Response from Djoliba
Hello Marie,
You have confirmed that you have received the small hooks as supplements.
Don't hesitate to give us your opinion
See you soon
P
pascal L.
Rating: 3 out of 5
following a purchase from 17/10/2023
worm-eaten instrument and loose tip with pearl leakage, too bad
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FLORENCE C.
Rating: 4 out of 5
following a purchase from 01/09/2023
Ras
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Karl S.
Rating: 4 out of 5
following a purchase from 05/09/2023
Parcel received just now (10.00 am on Reunion Island) on Wednesday 13 Sept 2023, order placed on 5 Sept at 12 noon. Product conforms to order, perhaps a little less thick than expected but very nice skin nonetheless.
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Charlotte J.
Rating: 4 out of 5
following a purchase from 28/07/2023
Satisfied with my koshis. Interesting store with a wide range of instruments, worth discovering.
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Response from Djoliba
Hello Charlotte,
We look forward to seeing you again.
Don't hesitate to visit our online store
DJOLIBA.COM
The DJOLIBA team
R
ROZENN L.
Rating: 4 out of 5
following a purchase from 13/05/2023
The ocean drum is nice. For the price the rendering is correct, there is a metal clip that holds the ribbon, it's a shame. The sound is pleasant and reminds well the noise of the waves.
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Coralie D.
Rating: 3 out of 5
following a purchase from 08/05/2023
good product, except that I think it's a pity that there is a perforation in a first choice buffalo hide, 30 cm from the edge! I had some loss... Otherwise good quality, thank you.
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Bastien V.
Rating: 3 out of 5
following a purchase from 01/04/2023
I got my cuica skin contemporanea twisted
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Jon Z.
Rating: 2 out of 5
following a purchase from 23/02/2023
The pick-up service at the store is not good. It's good to know when you can pick up the instrument
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Response from Djoliba
Hello Mr. Zabaleta,

we apologize for this bad experience. Indeed, we usually notify our customers when the ordered article is available in the store but not this time. It is a human error and we are sorry for it.

Please be assured that we are doing everything possible to avoid such mistakes in the future. In the meantime, our sales department will contact you to propose a compensation for the inconvenience caused.

Sincerely

The Djoliba team
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