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R
Rating: 5 out of 5
Accurate and precise delivery within the indicated times. The battery works great and has brought my little gray one back to life. Thank you Doctibike
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 206 published reviews
Summary of reviews
Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Product conforms to my order, delivery on time as expected, fast service, it's great!!
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J
Rating: 5 out of 5
I am very satisfied with the service of DOCTIBIKE. Finally, a company where you can get answers on the phone and where your request is handled directly by efficient specialists who care about doing a good job. Deadline met and impeccable quality. Friendly and professional contact. Jean-Claude in Vendée
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R
Rating: 5 out of 5
everything was perfect thank you
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G
Rating: 5 out of 5
Very warm welcome and very good advice. Product in accordance with the request.
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P
Rating: 5 out of 5
Very good product
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B
Rating: 5 out of 5
Great, we can use our electric bike again. Thank you
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D
Rating: 5 out of 5
Good welcome and good resolution of the issue... Thank you.
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C
Rating: 1 out of 5
It has been more than a month since I have been trying to exercise my right of withdrawal, I have completed all the requests from Doctibike, including filling out forms and others. Without a response, I contacted customer service who asked me again to fill out the form. It is endless and in the end, no refund despite the return at my expense of the product in early August 2025. I am very disappointed.
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S
Rating: 5 out of 5
Fast delivery and product as described Very satisfied!
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D
Rating: 5 out of 5
fast and compliant
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G
Rating: 5 out of 5
very well arrived works very well I recommend
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A
Rating: 2 out of 5
I am waiting for the coupons to return the package.
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I
Rating: 5 out of 5
Very good
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X
Rating: 5 out of 5
Excellence itself, quality of service, speed of delivery, and quality product with unbeatable value for money!
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L
Rating: 5 out of 5
Fast shipping
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G
Rating: 5 out of 5
1 hour after the order I received the shipping notice!!! The battery fits perfectly and the finish is flawless, we'll see over time
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S
Rating: 5 out of 5
EVERYTHING IS PERFECT
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E
Rating: 5 out of 5
Effective and fast. Processed in less than 24 hours delivered in 3 days.
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J
Rating: 5 out of 5
Battery order received and works perfectly.
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J
Rating: 5 out of 5
Listening and the staff did everything to satisfy me as quickly as possible. Thank you
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N
Rating: 5 out of 5
Top
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B
Rating: 5 out of 5
Quickly received and good product. Worth recommending!!
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C
Rating: 5 out of 5
I struggled to find a compatible battery for my 2020 bike, they showed great availability, responsiveness, and efficiency in advising me! I finally found the right product at a good price, sent super quickly, a big thank you!
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E
Rating: 5 out of 5
Regarding the reactivation of the battery of a bike that is no longer available (wayscral) Good communication and processing faster than announced. Very satisfied
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S
Rating: 5 out of 5
Competitive price. Fast delivery. Perfect delivery.
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D
Rating: 5 out of 5
Very fast delivery, perfect and compliant product
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A
Rating: 5 out of 5
Doctobike reconditioned the battery I bought 6 years ago. I am very satisfied, it works, they also increased the amperage. I thank them very much.
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M
Rating: 5 out of 5
Quick exchange by phone and battery availability in stock. Good advice to optimize battery life. Excellent service.
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B
Rating: 5 out of 5
-
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L
Rating: 5 out of 5
Very fast
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P
Rating: 4 out of 5
Hello, the order took way too long. I hope the next one will be faster, have a nice day
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D
Rating: 1 out of 5
How can a sales company be so negligent towards its customers? An order placed at the end of May with the confirmation that my delivery would be made within 15 days, and now, 3 months later, still no delivery and no explanation despite my various follow-ups. I was therefore offered at the end of August the cancellation and refund without any compensation for the damage caused. Two days after this cancellation, I was confirmed the delivery!!! In the meantime, I found another provider, delivery in 5 days and for a price of materials half as cheap. I will not speak well of Doctibike.
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Response from Doctibike
Hello,
We are sincerely sorry for the bad experience you encountered. Your situation does not reflect the level of service we wish to offer our customers.
As indicated during our exchanges, we are unfortunately dependent on the production uncertainties of our manufacturers, which can sometimes cause delays.
Even though this experience has not been satisfactory, we hope you will give us the chance to prove to you in the future the quality of our service.
Once again, our apologies for the inconvenience caused.
Best regards,
The Doctibike team.
We are sincerely sorry for the bad experience you encountered. Your situation does not reflect the level of service we wish to offer our customers.
As indicated during our exchanges, we are unfortunately dependent on the production uncertainties of our manufacturers, which can sometimes cause delays.
Even though this experience has not been satisfactory, we hope you will give us the chance to prove to you in the future the quality of our service.
Once again, our apologies for the inconvenience caused.
Best regards,
The Doctibike team.
J
Rating: 5 out of 5
competent, fast, reasonable price
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L
Rating: 5 out of 5
Everything went well!...
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P
Rating: 5 out of 5
Very satisfied. Several contacts with the very competent and attentive technical service. A scheduled arrival date in mid-August, arrived in mid-August. Very satisfied, thank you.
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J
Rating: 5 out of 5
Everything arrived well.
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G
Rating: 5 out of 5
The battery is mounted, no problem.
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P
Rating: 5 out of 5
Delivered quickly Happy with the service Thank you
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G
Rating: 5 out of 5
Excellent!
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