/10
★★★★★
based on 257 reviews published
★★★★★
based on 257 reviews published
Latest customer reviews
5
/5
★★★★★
Very friendly and attentive service. After 3 weeks, the desired and correct charger arrived. Charging worked well. Thank you, Horst Biegi.
Horst B.
purchased on 11/06/2025
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5
/5
★★★★★
Very good service
Jean-christophe S.
purchased on 19/06/2025
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5
/5
★★★★★
Good service and attentive
Ismael F.
purchased on 12/06/2025
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5
/5
★★★★★
Fast, efficient, compliance. Good deal
David T.
purchased on 18/06/2025
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5
/5
★★★★★
Easy order, delivery time faster than expected, response to my emails within 24 hours. Everything is going smoothly!
Société L.
purchased on 16/06/2025
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5
/5
★★★★★
Fast delivery
Alain C.
purchased on 13/06/2025
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5
/5
★★★★★
Everything as expected, the alternative battery works great. Arrived well packed within the established time. Thank you very much
Franco C.
purchased on 16/06/2025
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5
/5
★★★★★
Delighted! Compliant and fast delivery, thank you!
Frédérique B.
purchased on 15/06/2025
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3
/5
★★★☆☆
No information on battery connector. 2 models exist, obviously I ended up with the wrong one forcing me to buy a charger again. Otherwise, customer service responsiveness: good
Patrick J.
purchased on 12/06/2025
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5
/5
★★★★★
Fast shipping, in accordance with the order Perfect
Frédéric R.
purchased on 06/06/2025
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5
/5
★★★★★
All good!
Alfredo Maria C.
purchased on 12/06/2025
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5
/5
★★★★★
Top delivery. I recommend.
James C.
purchased on 30/05/2025
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5
/5
★★★★★
Excellent satisfaction, attentive staff, perfectly meets expectations, very serious in their responses, thank you to the whole team, don't change anything
Alain D.
purchased on 11/06/2025
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5
/5
★★★★★
Serious, precise advice, order arrived quickly
Nathalie S.
purchased on 11/06/2025
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5
/5
★★★★★
Perfect!
Maryse S.
purchased on 02/06/2025
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5
/5
★★★★★
Very happy with the after-sales service
Patricia G.
purchased on 10/06/2025
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4
/5
★★★★☆
I simply regret that the battery is refurbished in China !!
Martine B.
purchased on 10/06/2025
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Answer from Doctibike
Hello and thank you for your feedback! We confirm that the battery you received is new and not refurbished. Like many electronic products, it is possibly made in China, which does not detract from its quality: it meets rigorous standards to ensure performance and reliability.
The Doctibike team
The Doctibike team
5
/5
★★★★★
Battery received on time. Impeccable service thank you
Claire L.
purchased on 08/06/2025
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5
/5
★★★★★
Despite the unacceptable weaknesses of BH's customer service, the Doctibike team really delivered. A phone call to keep in touch, emails, serious follow-up, and above all, great courtesy. Super!
Claude F.
purchased on 08/05/2025
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Answer from Doctibike
Hello Mr. Frisoni,
A very big thank you for your excellent rating and your comment, despite the difficulties encountered with the supplier.
For us, it is essential that our clients do not suffer from any potential uncertainties, and by reading your feedback, we are happy to see that we have managed to provide you with satisfaction and peace of mind.
We are delighted to have been able to assist you effectively, and we remain at your disposal for any future questions or needs.
The Doctibike team
A very big thank you for your excellent rating and your comment, despite the difficulties encountered with the supplier.
For us, it is essential that our clients do not suffer from any potential uncertainties, and by reading your feedback, we are happy to see that we have managed to provide you with satisfaction and peace of mind.
We are delighted to have been able to assist you effectively, and we remain at your disposal for any future questions or needs.
The Doctibike team
5
/5
★★★★★
Very happy with the battery received, the help with the order and the quick feedback.
Helene P.
purchased on 05/06/2025
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5
/5
★★★★★
Order arrived within the expected timeframe. Good protection of the package.
France O.
purchased on 05/06/2025
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5
/5
★★★★★
Satisfied
Jean Luc P.
purchased on 05/06/2025
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5
/5
★★★★★
A serious follow-up and attentive to customers thank you to the team who was able to give me quick answers and made sure that I received my order as quickly as possible
Franck S.
purchased on 09/05/2025
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5
/5
★★★★★
All good, the product, the order tracking, the speed of delivery
Dominique M.
purchased on 04/06/2025
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3
/5
★★★☆☆
For the moment I am happy with my order. However, it was only after ordering the battery that you indicated to me that you do not take back the old one, even though you already had all the specifications. Knowing this, I might not have ordered.
Patrick F.
purchased on 02/06/2025
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Answer from Doctibike
Hello,
Thank you for your feedback. We are delighted that your order meets your satisfaction.
We understand your disappointment regarding the refusal to take back the old battery, and we take note of it to improve our communication in the future.
Please do not hesitate to contact us if you have any questions or need further assistance.
Best regards,
Thank you for your feedback. We are delighted that your order meets your satisfaction.
We understand your disappointment regarding the refusal to take back the old battery, and we take note of it to improve our communication in the future.
Please do not hesitate to contact us if you have any questions or need further assistance.
Best regards,
5
/5
★★★★★
Clear and precise description on the site. Fast and compliant delivery. Tested on my bike, battery completely compatible. Motor, controller, and charger work perfectly. I will return.
Serge I.
purchased on 02/06/2025
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5
/5
★★★★★
Ordered on Sunday, received on Tuesday, battery as described, so I will order a second one. Thank you
Michel J.
purchased on 01/06/2025
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5
/5
★★★★★
Professionalism of the person who received the order (questions about the old battery very clear and requests for photos very well explained). Delivery time very good. The only downside, the delivery was sent directly to a pickup point instead of being scheduled for home delivery. Being disabled, I had to call someone to pick it up.
Serge O.
purchased on 30/05/2025
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5
/5
★★★★★
Compatible and good quality battery. It works very well. The delivery was quick and very well packaged. Thank you
Marie-line M.
purchased on 30/05/2025
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5
/5
★★★★★
Very satisfied, serious, deadline respected, I will recommend your company, thank you, best regards
Chantal C.
purchased on 17/05/2025
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