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V
Rating: 5 out of 5
delivered quickly and correctly
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 206 published reviews
Summary of reviews
Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersG
Rating: 5 out of 5
Fast shipping, well packaged. Thank you. But... generic battery difficult to install. 2 hours of patience and tinkering to manage to insert it and especially to clip it in place. Warn future buyers. Otherwise, everything is fine!
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Y
Rating: 5 out of 5
fast and problem-free delivery
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L
Rating: 5 out of 5
Very good site. Competent staff and order shipped quickly.
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O
Rating: 5 out of 5
Bosch received two days later, as announced by the seller, very serious and professional.
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I
Rating: 5 out of 5
I ordered a refurbished battery. Received it very quickly with perfect delivery service. I hope the battery will be satisfactory in terms of longevity, but regarding this purchase and the delivery, I am completely satisfied.
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E
Rating: 5 out of 5
Fast delivery and product as described. 😊
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M
Rating: 5 out of 5
Correct product but difficult to adapt to my Moustache mountain bike, requires modifying the attachment and widening the key access to secure the new battery
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A
Rating: 5 out of 5
Great! Advice and products are super!
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C
Rating: 3 out of 5
The purchase, packaging, and customer service contact are good. Quick and efficient. My console did not withstand the battery change; after the change, everything works very well, the battery is powerful.
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Response from Doctibike
Hello Madam,
Thank you very much for your feedback! We are delighted to hear that the new battery fully satisfies you.
Please do not hesitate to get back to us if you have any questions or specific requests.
Wishing you a pleasant day, I remain at your disposal.
Best regards.
Thank you very much for your feedback! We are delighted to hear that the new battery fully satisfies you.
Please do not hesitate to get back to us if you have any questions or specific requests.
Wishing you a pleasant day, I remain at your disposal.
Best regards.
M
Rating: 5 out of 5
Fast
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M
Rating: 5 out of 5
Fast delivery and product as ordered.
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P
Rating: 3 out of 5
The company is functioning well, the ordered product was not perfect but this company is quite responsive. Do not hesitate to contact them in case of a problem,
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Response from Doctibike
Mr. Rifflart,
Thank you for taking the time to share your feedback.
We place great importance on the quality of our support and we are delighted that you were able to notice the responsiveness of our team.
Please do not hesitate to reach out to us again if we can assist you in the future!
Your satisfaction remains our priority and your comments are valuable for continuing to offer you an increasingly effective service.
The Doctibike team
Thank you for taking the time to share your feedback.
We place great importance on the quality of our support and we are delighted that you were able to notice the responsiveness of our team.
Please do not hesitate to reach out to us again if we can assist you in the future!
Your satisfaction remains our priority and your comments are valuable for continuing to offer you an increasingly effective service.
The Doctibike team
L
Rating: 5 out of 5
piece conforms to the original, fast delivery.
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C
Rating: 5 out of 5
For the second purchase, everything is perfect. Nothing to change.
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P
Rating: 5 out of 5
The deadlines were met. The product matches the description exactly. Nothing to complain about.
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P
Rating: 5 out of 5
Hello, Battery conforms and is compatible with my bike. For now, it works well. Best regards,
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J
Rating: 5 out of 5
well received the order satisfied
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J
Rating: 4 out of 5
Very responsive following my request.
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T
Rating: 1 out of 5
A battery sent for repair, deemed irreparable by Doctibike and returned incomplete. Response from Doctibike: "We are sorry for the missing part but we can't find it." Not very professional, especially since this part (dust cover) is not sold with the new battery. I now have a "gap" between the frame and the battery on my €4000 bike. Thank you, Doctibike!
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Response from Doctibike
Hello,
Thank you for your feedback! We are delighted to hear that the new battery works perfectly on your bike.
Regarding the missing "aesthetic" cover lost during the intervention, we apologize. Despite our extensive searches with our suppliers, this part is unfortunately no longer produced.
Although this does not affect the proper functioning of the bike, we understand that it can be disappointing. Please do not hesitate to contact us if we can assist you in any other way.
Best regards,
Thank you for your feedback! We are delighted to hear that the new battery works perfectly on your bike.
Regarding the missing "aesthetic" cover lost during the intervention, we apologize. Despite our extensive searches with our suppliers, this part is unfortunately no longer produced.
Although this does not affect the proper functioning of the bike, we understand that it can be disappointing. Please do not hesitate to contact us if we can assist you in any other way.
Best regards,
P
Rating: 5 out of 5
All is well. Nice efficiency. Thank you
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C
Rating: 5 out of 5
I have received the charger and now I am waiting for the battery, thank you
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M
Rating: 5 out of 5
Perfect. Contact by phone or by email.
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N
Rating: 5 out of 5
Very good quality battery
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E
Rating: 5 out of 5
very pleasant customer service, good advice and very fast delivery
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M
Rating: 5 out of 5
Good evening. Very good purchase. Very satisfied.
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M
Rating: 5 out of 5
Totally satisfied, order delivered on time, a big thank you
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P
Rating: 5 out of 5
very good service in line with my expectations.
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J
Rating: 5 out of 5
Everything is perfect. For now, the battery works correctly.
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M
Rating: 5 out of 5
Perfect. Battery charger is compliant and compatible with my battery. Great delivery time.
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M
Rating: 5 out of 5
all good! thank you
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A
Rating: 5 out of 5
Very satisfied with the product and the speed of delivery
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M
Rating: 5 out of 5
Quickly delivered and works very well
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B
Rating: 5 out of 5
Very good! The part is compatible with the request for the necessary elements considering the compatibility with my cycle. Sends documents and responses very quickly. Record delivery speed. I am very satisfied. I encourage my friends and family to follow you. Keep it up.
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L
Rating: 5 out of 5
Following this battery purchase and a pin compatibility issue, customer service made a free exchange for me. Shortly after, a competitor responded to an old inquiry and, to my great surprise, offered me the same product for 235 Euros less! After contacting Doctibike and discussing the issue encountered, they agreed to refund me the difference. A rare commercial gesture. I recommend this site.
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Response from Doctibike
Mr. Tosolini,
Thank you very much for your comment and your maximum rating.
It is important for us to remain attentive and to respond appropriately when a situation calls for it.
We are delighted to read your satisfaction.
Thank you again for your trust and your recommendation!
The Doctibike team
Thank you very much for your comment and your maximum rating.
It is important for us to remain attentive and to respond appropriately when a situation calls for it.
We are delighted to read your satisfaction.
Thank you again for your trust and your recommendation!
The Doctibike team
A
Rating: 3 out of 5
Request a return of the battery on my bike, 3 pins are necessary to operate the battery, but only 2 pins are there. Thank you for providing me with the procedure.
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Response from Doctibike
Hello Sir,
We are sorry to learn that the battery ordered is not compatible with your bike. Please accept our apologies for this inconvenience.
Our after-sales service will handle your return request as soon as possible to resolve this issue quickly. An advisor will contact you shortly to assist you with the procedures.
Thank you for your understanding, and we remain at your disposal for any further questions.
Best regards,
We are sorry to learn that the battery ordered is not compatible with your bike. Please accept our apologies for this inconvenience.
Our after-sales service will handle your return request as soon as possible to resolve this issue quickly. An advisor will contact you shortly to assist you with the procedures.
Thank you for your understanding, and we remain at your disposal for any further questions.
Best regards,
E
Rating: 5 out of 5
Very good
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S
Rating: 5 out of 5
Very good nothing to say
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C
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
The product arrived in perfect condition and within the estimated time, which left me with a good impression of the seller.
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