Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.
super product contact received on time and in accordance with the order
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Response from Doctibike
Mr. Lecointre,
Thank you very much for your comment and your 5-star rating.
We are truly delighted to read your satisfaction and to have met your expectations!
It was also a real pleasure for us to have been able to communicate with you in such a cordial and respectful manner.
Please do not hesitate to reach out to us if needed; we remain at your disposal for any future requests.
The Doctibike team
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Jean-Luc F.
Rating: 5 out of 5
following a purchase from 29/04/2025
ultra fast delivery (48h) Small issues with DPD regarding code transmission via SMS (wrong number) had to pick up the package at a partner location (very close)
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Response from Doctibike
Mr. Fressigne,
Thank you very much for your maximum rating.
We are sorry to hear that the transport did not go as planned; it does happen that these unforeseen events occur, but they are indeed independent of our will.
The main thing for us is that you were able to retrieve your package and that everything is working as expected.
Please do not hesitate to contact us if you encounter any problems; we are at your disposal.
The Doctibike team
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Françoise C.
Rating: 5 out of 5
following a purchase from 29/04/2025
Beautiful, efficient, serious, competent company, bravo! It's nice to see such a company!
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Marc G.
Rating: 5 out of 5
following a purchase from 15/04/2025
Fast. Good follow-up
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Alain G.
Rating: 5 out of 5
following a purchase from 14/03/2025
Everything absolutely perfect, first-class customer service and very responsive, well done!
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Robert F.
Rating: 5 out of 5
following a purchase from 25/04/2025
Product completely meets my expectations. Works perfectly, thank you.
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Alain O.
Rating: 5 out of 5
following a purchase from 25/04/2025
Fast and efficient as usual
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Rosario P.
Rating: 5 out of 5
following a purchase from 29/03/2025
excellent
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Jocelyn D.
Rating: 5 out of 5
following a purchase from 10/12/2024
Good advice and a replacement of my dead battery with a new equivalent one.
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BRUNO B.
Rating: 5 out of 5
following a purchase from 23/04/2025
Perfect, I highly recommend it
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Sandrine L.
Rating: 5 out of 5
following a purchase from 23/04/2025
super
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patrick W.
Rating: 5 out of 5
following a purchase from 23/04/2025
I have received my battery for my electric bike, now I am with you for the implementation for the return of my old battery
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Catherine V.
Rating: 5 out of 5
following a purchase from 22/04/2025
New quality battery that fits perfectly on my bike. Well-protected shipping and received on the agreed date.
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Jean-François D.
Rating: 5 out of 5
following a purchase from 19/04/2025
The delivery has been made, unfortunately the reference of the ordered battery is not the correct one.
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ELIANE R.
Rating: 5 out of 5
following a purchase from 22/04/2025
Phone reception, advice, responsiveness, ordering, delivery, nothing to complain about. I recommend.
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Gwennaëlle A.
Rating: 1 out of 5
following a purchase from 22/04/2025
The received item does not match at all the one ordered... I hope the exchange will work and that it will end perfectly.
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Response from Doctibike
Hello Maame,
Thank you for your feedback, and we are delighted to hear that the second shipment has resolved the situation.
We sincerely apologize again for the initial error and thank you for your understanding and patience throughout the exchange.
Please do not hesitate to reach out to us for any further requests.
Best regards.
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Claude B.
Rating: 5 out of 5
following a purchase from 10/04/2025
Advice, responsiveness, website, prices, choices - everything is perfect, I highly recommend.
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Bernard D.
Rating: 5 out of 5
following a purchase from 17/04/2025
The product meets our expectations exactly
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Florent C.
Rating: 5 out of 5
following a purchase from 18/04/2025
Good price and responsive.
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Nicolas B.
Rating: 1 out of 5
following a purchase from 20/03/2025
Ordered a battery, 1 month later while the money has been cashed I am told that the battery is no longer manufactured... they offer me another model that is a bit cheaper and a refund of the difference.. 3 weeks to refund this difference and so back to 2 months of waiting for the battery.. No apology, no commercial gesture and the customer service even tells me that I should have called them before ordering!! A shame!!
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Response from Doctibike
Hello,
We are sincerely sorry for this experience and fully understand your frustration.
Indeed, following your order, we faced a permanent shortage of the initially selected model, information that had not been communicated to us in advance by the supplier. We then offered you a perfectly compatible model, cheaper, and proceeded with the refund of the difference – a refund that, we agree, took longer than expected, and we apologize for that.
Our team does its best every day to provide a responsive and transparent service, but it is clear that in your case, we did not meet expectations and we want to apologize for that.
Best regards.
É
Édith G.
Rating: 5 out of 5
following a purchase from 19/04/2025
Very responsive when there is a problem, they take responsibility and try to find a solution.
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Daniel M.
Rating: 4 out of 5
following a purchase from 19/04/2025
Responsive site and delivery time kept
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Gert V.
Rating: 5 out of 5
following a purchase from 28/03/2025
Great, delivered as planned!
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Saber L.
Rating: 5 out of 5
following a purchase from 17/04/2025
Order received quickly and as expected
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Jean-Pierre P.
Rating: 2 out of 5
following a purchase from 04/04/2025
Despite my numerous emails sent, I have received no response regarding the diagnostic report from 03/04/2025, which is completely erroneous. Following my various observations, the technician concluded that he had made an error and that my battery had lost 50% of its autonomy, which is entirely different from the report stating: charge and discharge voltage: 0 and that the battery pack was out of service!.......................
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Response from Doctibike
Hello,
We are sorry to hear that you have not received our response. Unfortunately, it sometimes happens that some of our messages are redirected to spam, which may explain this situation.
Please know that our customer service strives to respond to each request within 48 hours, with personalized and relevant answers. The satisfaction of our customers remains our daily priority.
If needed, I invite you to contact us directly at 09.67.04.31.33
Best regards.
J
jean pascal H.
Rating: 5 out of 5
following a purchase from 17/04/2025
Very well, nothing to report
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Elie P.
Rating: 5 out of 5
following a purchase from 16/04/2025
Very fast reception and product. Compliant, I recommend.
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Christophe C.
Rating: 5 out of 5
following a purchase from 16/04/2025
5 stars Thank you for the speed and quality of the delivery.
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pascal J.
Rating: 5 out of 5
following a purchase from 17/04/2025
Order delivered within 3 days, thank you. As for the product, I am currently testing it and so far everything is going well. Thanks to Doctibike.
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Philippe V.
Rating: 1 out of 5
following a purchase from 15/04/2025
I paid for a delivery on April 15 and received it on April 22, a great Easter weekend with an electric bike; the purchase was a bike battery.
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Response from Doctibike
Hello Sir,
We fully understand your disappointment and would like to sincerely apologize for the inconvenience caused.
In your case, the delivery delay is entirely due to a failure on the part of the carrier, independent of our will. We did indeed ship your order within the announced deadlines, but unfortunately, the subsequent process no longer directly depends on us.
We share your frustration, especially since we know how important it is to be able to enjoy your equipment on time, particularly for the weekend.
Rest assured that we are reporting this incident to the carrier so that it does not happen again.
Thank you again for your understanding,
Best regards,
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Gaetan V.
Rating: 5 out of 5
following a purchase from 16/04/2025
Satisfied with the product that works very well
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Olivier R.
Rating: 5 out of 5
following a purchase from 16/04/2025
I really appreciated the service from Doctibike before the purchase, through email exchanges advising me on the right secondary battery for my Moustache bike and my use case. Additionally, the prices are attractive and the delivery very fast. Well done.
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Monika S.
Rating: 5 out of 5
following a purchase from 09/04/2025
All good, thank you!
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François L.
Rating: 5 out of 5
following a purchase from 03/04/2025
fast deadline RAS
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Bernard M.
Rating: 5 out of 5
following a purchase from 15/04/2025
Product as described, excellent responsiveness. I am extremely satisfied.
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ISABELLE T.
Rating: 5 out of 5
following a purchase from 15/04/2025
Very good
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JEAN YVES C.
Rating: 5 out of 5
following a purchase from 07/04/2025
Excellent services, speed and efficiency for this company.
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AUGUSTE K.
Rating: 5 out of 5
following a purchase from 15/04/2025
Product as described, delivery was perfect
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guillaume H.
Rating: 5 out of 5
following a purchase from 14/04/2025
VERY WELL SINCERELY
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Anne-Karen G.
Rating: 5 out of 5
following a purchase from 02/04/2025
Perfect!
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