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C
Rating: 4 out of 5
Fast delivery, careful package
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 456 published reviews
Summary of reviews
Doctibike consistently delivers fast, reliable service with quick processing and careful packaging, and customers appreciate the easy contact, personalized advice, and responsive support that helps them select the right battery. Many reviews highlight smooth, compliant deliveries and products that arrive as described and fit well with their bikes, often enabling immediate use and improved autonomy. The store shows strong reliability and professionalism, with several customers noting helpful pre-purchase guidance, thorough product information, and a seamless return experience when needed. Overall, the experience combines fast delivery, accurate product matching, and attentive customer service that supports confident purchases.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
refurbished battery purchased, satisfactory operation. Shipping is free but it is necessarily a cost, it would be normal to have a discount when picking up the battery at the store, moreover it is virtuous for the planet especially when coming by bike
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C
Rating: 4 out of 5
Product as described. DPD delivery to be reviewed.
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A
Rating: 4 out of 5
Ordered Bosch Power Pack 400. All OK!!!
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B
Rating: 4 out of 5
I found it a bit long for the rest fine company
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S
Rating: 4 out of 5
Delayed order due to stock shortage, the invoice should not be paid before the expected delivery. But everything went well, serious site.
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F
Rating: 4 out of 5
Satisfied with the delivery, the battery fits my bike well, however a small downside. Why is the brand of my battery not the same as on the invoice? And the charger too
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C
Rating: 4 out of 5
Hello, I received the package without any problem, well packaged and it is in accordance with what I was looking for.
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A
Rating: 3 out of 5
The new battery does not have more autonomy than my old one from 5 years ago, which had already lost 30% of its capacity when it was new.
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J
Rating: 1 out of 5
Misled about the charger for my battery even though I had sent photos of it. As a result, the charger received is not the right one.
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Response from Doctibike
Hello,
You are not in the right place to make your customer service request!
To resolve your situation, we invite you to contact our team by email at [email protected]
See you soon!
You are not in the right place to make your customer service request!
To resolve your situation, we invite you to contact our team by email at [email protected]
See you soon!
W
Rating: 4 out of 5
Great battery, fast delivery, unfortunately very poor tracking of the delivery
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D
Rating: 4 out of 5
Ordered a battery charger for electric bike, received in 3 days, very quickly but it was not the model ordered. Following a message to customer service, I was confirmed that it was compatible with what I had ordered, I would have appreciated being informed of this difference.
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J
Rating: 4 out of 5
Package sent and received very quickly, very careful packaging. The problem is that it is not specified that an extension is needed for the battery to fit in its housing, and that it is not available on your site. I had to buy it elsewhere, and it is not perfectly compatible (I admit that this is a permanent problem, these compatibilities :-(
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F
Rating: 4 out of 5
Fast shipping and good value for money, but I have only been using it for a short time. Let's see how it performs.
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F
Rating: 4 out of 5
This is not the right charger
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P
Rating: 4 out of 5
Perfect, good product, well received. One regret, it was impossible for me to have a technician on the phone before the purchase to know what the different alternatives were.
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Y
Rating: 1 out of 5
Does not work on my bike
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L
Rating: 4 out of 5
Doctibike is a very serious company, I received my order quickly.
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C
Rating: 4 out of 5
Everything went well. The battery received was the model I ordered. The delivery went well too.
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J
Rating: 1 out of 5
I need to get back to you: I bought the charger you indicated to be compatible.... my bike battery does not charge with it (the old one had 4 pins and the one you sent me only has 3: does this have an impact?) After 300 € .......
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Response from Doctibike
Hello,
Thank you for contacting our customer service for any product complaints.
By email: [email protected]
Wishing you a pleasant day, I remain at your disposal.
Best regards.
Thank you for contacting our customer service for any product complaints.
By email: [email protected]
Wishing you a pleasant day, I remain at your disposal.
Best regards.
J
Rating: 4 out of 5
Product conforms and is compatible as advertised. Delay in delivery but usual with the DPD carrier I would say as usual
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X
Rating: 3 out of 5
The advice for choosing the reference of my new battery was impeccable. However, this one lost a lot of power and charge after a small twenty kilometers, which was the case with my old battery and the reason for this purchase of over 200 euros... So I find myself with 2 batteries that do not hold the charge well.
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Response from Doctibike
Hello,
Thank you for contacting our customer service for any warranty claims.
By email: [email protected]
Wishing you a pleasant day, I remain at your disposal.
Best regards.
Thank you for contacting our customer service for any warranty claims.
By email: [email protected]
Wishing you a pleasant day, I remain at your disposal.
Best regards.
A
Rating: 4 out of 5
This time I managed to put the battery on my bike and take it off unlike the last one received and returned
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F
Rating: 2 out of 5
Very disappointed, I was sent the wrong battery, fortunately I was refunded
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M
Rating: 4 out of 5
Well received
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M
Rating: 2 out of 5
I ordered the recommended anti-theft device with my battery but it is not suitable at all
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P
Rating: 1 out of 5
the mentioned charger is intended to work on battery Bh 720 at least that's what is said in the description this is not the case in reality too bad
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S
Rating: 1 out of 5
This charger is not good
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Response from Doctibike
Hello Sophie,
We are sincerely sorry to learn that the charger does not meet your expectations. Your satisfaction is very important to us and we would like the opportunity to help you resolve this issue. Please feel free to contact us by email at [email protected] so that we can find a solution together.
Best regards,
The Doctibike team
We are sincerely sorry to learn that the charger does not meet your expectations. Your satisfaction is very important to us and we would like the opportunity to help you resolve this issue. Please feel free to contact us by email at [email protected] so that we can find a solution together.
Best regards,
The Doctibike team
R
Rating: 4 out of 5
Nothing to report: I ordered and the product arrived
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E
Rating: 4 out of 5
good service although a bit expensive
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F
Rating: 4 out of 5
Battery received well
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B
Rating: 3 out of 5
I haven't had luck so far, received battery with a noise of a screw inside, so returning it. I am waiting for the return now. Best regards
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P
Rating: 2 out of 5
Product not compliant with the photo and despite returning the package, it was necessary to fill out a form again to get a refund and the refund delay is quite long
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Response from Doctibike
Hello
We are sorry to hear that your experience with us did not meet your expectations. As this is a technical item, we always recommend contacting our customer service by email before ordering to validate your specifications.
Regarding the refund, we do not understand your comment: no form was requested from you and the transaction was initiated as soon as your package was received in our warehouse. Once validated by us, the time it takes to appear in your account depends solely on the interbank delays of your own institution, which we have no control over.
We remain at your disposal by email to follow up if necessary.
Best regards,
We are sorry to hear that your experience with us did not meet your expectations. As this is a technical item, we always recommend contacting our customer service by email before ordering to validate your specifications.
Regarding the refund, we do not understand your comment: no form was requested from you and the transaction was initiated as soon as your package was received in our warehouse. Once validated by us, the time it takes to appear in your account depends solely on the interbank delays of your own institution, which we have no control over.
We remain at your disposal by email to follow up if necessary.
Best regards,
C
Rating: 4 out of 5
Thank you
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D
Rating: 1 out of 5
Hello, the delivery does not match the order. See my email sent today to [email protected] Thank you for your response
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Response from Doctibike
Hello,
We would like to once again extend our sincerest apologies for sending you the wrong reference.
Your report has been valuable to us: it allowed us to identify and correct a referencing error on our website.
Remaining at your complete disposal,
Best regards,
We would like to once again extend our sincerest apologies for sending you the wrong reference.
Your report has been valuable to us: it allowed us to identify and correct a referencing error on our website.
Remaining at your complete disposal,
Best regards,
J
Rating: 4 out of 5
Material compliant and received on time. Victim of a lack of seriousness from the carrier DPD who delivers wherever they want, to the place that suits them. Effective corrective action from Doctibike.
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D
Rating: 2 out of 5
A small annoying point about my battery. It does not fit perfectly in its place. Too bad
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Response from Doctibike
Hello,
Thank you for taking the time to share your feedback, even though we regret to learn that you are experiencing this adjustment issue.
Upon verification, this is indeed an isolated manufacturing defect in this series and not a compatibility error with your bike. Rest assured: our after-sales service (SAV) is already in direct contact with the manufacturer to follow up on your case and provide you with a solution quickly.
An important reminder:
This platform is a rating space intended to share your overall experience. It does not allow us to effectively handle technical complaints. For any after-sales service requests, case follow-ups, or technical issues, please contact our team directly by email at the following address: [email protected].
We are doing everything we can to resolve this situation as quickly as possible and thank you for your patience.
The Doctibike team.
Thank you for taking the time to share your feedback, even though we regret to learn that you are experiencing this adjustment issue.
Upon verification, this is indeed an isolated manufacturing defect in this series and not a compatibility error with your bike. Rest assured: our after-sales service (SAV) is already in direct contact with the manufacturer to follow up on your case and provide you with a solution quickly.
An important reminder:
This platform is a rating space intended to share your overall experience. It does not allow us to effectively handle technical complaints. For any after-sales service requests, case follow-ups, or technical issues, please contact our team directly by email at the following address: [email protected].
We are doing everything we can to resolve this situation as quickly as possible and thank you for your patience.
The Doctibike team.
M
Rating: 1 out of 5
I am about to return the battery because it only charges one third even though charged twice overnight!
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C
Rating: 1 out of 5
I typed the reference of my Joycube charger on Google, a Doctibike page appeared with a replacement charger, I ordered it, I received a charger from another brand while the order confirmation says Joycube.. it doesn't work, I contact customer service who tells me that I made a mistake with the voltage for my battery, while I ordered the selection according to my search on Google... they don't have the right charger for me and refuse to take back the one I ordered because I exceeded the return period by 9 days.
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Response from Doctibike
Hello,
Thank you for taking the time to share your experience.
We completely understand your situation regarding the charger reference. The products we offer are particularly technical and specific. Unfortunately, search engines like Google are not always able to filter these technical details with absolute precision, which can sometimes lead to misdirection to our site.
As we have indicated in our recent exchanges, we always advise, in case of doubt, to contact our customer service beforehand. Our experts are very familiar with our catalog and will be able to guide you immediately to the correct reference.
We would like to remind you that, in accordance with the legislation, the legal withdrawal period is 14 days (and not one month in your case).
Wishing you a pleasant day, I remain at your disposal.
Best regards.
Thank you for taking the time to share your experience.
We completely understand your situation regarding the charger reference. The products we offer are particularly technical and specific. Unfortunately, search engines like Google are not always able to filter these technical details with absolute precision, which can sometimes lead to misdirection to our site.
As we have indicated in our recent exchanges, we always advise, in case of doubt, to contact our customer service beforehand. Our experts are very familiar with our catalog and will be able to guide you immediately to the correct reference.
We would like to remind you that, in accordance with the legislation, the legal withdrawal period is 14 days (and not one month in your case).
Wishing you a pleasant day, I remain at your disposal.
Best regards.
C
Rating: 2 out of 5
I ordered a Bosch battery frame for my mountain bike. The phone exchanges were cordial and the shipping was quick and careful. Upon receiving the battery, it was manufactured on 02/26/2023. That's more than 3 years before its delivery... the seller tells me that it doesn't matter, but if I want a refund, I have to return it at my expense... I feel like I'm emptying the stocks at a good price. Too bad.
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Response from Doctibike
Hello,
Thank you very much for your warm feedback regarding the responsiveness and quality of our customer service! We are delighted to have been able to assist you.
To definitively dispel any doubts regarding your battery, we want to reassure you: your product is completely new and was indeed manufactured in 2026.
As we mentioned during our exchanges, the display on the battery uses an
Thank you very much for your warm feedback regarding the responsiveness and quality of our customer service! We are delighted to have been able to assist you.
To definitively dispel any doubts regarding your battery, we want to reassure you: your product is completely new and was indeed manufactured in 2026.
As we mentioned during our exchanges, the display on the battery uses an