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P
Rating: 4 out of 5
Well received. Seems to work on my Nakamura E-cliff. Too bad it's not cheaper.
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 456 published reviews
Summary of reviews
Doctibike consistently delivers fast, reliable service with quick processing and careful packaging, and customers appreciate the easy contact, personalized advice, and responsive support that helps them select the right battery. Many reviews highlight smooth, compliant deliveries and products that arrive as described and fit well with their bikes, often enabling immediate use and improved autonomy. The store shows strong reliability and professionalism, with several customers noting helpful pre-purchase guidance, thorough product information, and a seamless return experience when needed. Overall, the experience combines fast delivery, accurate product matching, and attentive customer service that supports confident purchases.
Reviews 1, 2, 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Unbeatable price, super fast shipping. The only downside is the theoretical range (190 kms for my original battery) 177 for the one received
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L
Rating: 4 out of 5
This is not the right battery
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A
Rating: 1 out of 5
This is not the right model...
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Y
Rating: 4 out of 5
Good guidance on the phone including with technical services The proposals by email are precise
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S
Rating: 4 out of 5
GOOD
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A
Rating: 1 out of 5
Sending the wrong product does not generate stars.
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R
Rating: 1 out of 5
Another battery than the one I ordered was sent to me. A refund request is in progress after a return in RMA, without a relevant replacement proposal. It has now been 10 days that I find myself without a solution... A commercial gesture on a possible next order would be appreciated!
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Response from Doctibike
Hello,
We would like to once again apologize for the inconvenience encountered.
Our customer service has already taken the necessary steps for the product to be returned to us and for your refund to be processed as soon as possible.
Unfortunately, the reference you are looking for is currently temporarily unavailable from our suppliers. We will make sure to get back to you as soon as it is available again.
Thank you for your understanding and we remain at your disposal for any further questions.
We would like to once again apologize for the inconvenience encountered.
Our customer service has already taken the necessary steps for the product to be returned to us and for your refund to be processed as soon as possible.
Unfortunately, the reference you are looking for is currently temporarily unavailable from our suppliers. We will make sure to get back to you as soon as it is available again.
Thank you for your understanding and we remain at your disposal for any further questions.
P
Rating: 4 out of 5
very sought-after professionals, who still manage to be attentive to their client
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D
Rating: 1 out of 5
Very bad experience with this site. I ordered a charger that turned out to be incompatible. I had to return it at my own expense, paying for the return shipping in addition to the initial shipping costs. Instead of a refund, the site imposed a credit note on me while keeping the shipping fees, which I find totally unfair. Moreover, customer service is almost non-existent: I tried to contact them by email to get information about the correct charger, but I never received a response. I strongly advise against this site. Lack of seriousness, transparency, and respect for the customer.
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Response from Doctibike
Hello,
After verification, our customer service has indeed responded to all your requests, including the most persistent ones, with clarity and responsiveness. Your case has been treated with all the necessary attention.
However, we remind you that, in accordance with our General Terms and Conditions of Sale, it is recommended to contact our customer service before placing any order when you have a doubt, in order to avoid this type of situation and a potential product return.
As stated in our GTC, return shipping costs remain the responsibility of the customer in this case.
We remain available if you wish to engage in a constructive manner.
Best regards.
After verification, our customer service has indeed responded to all your requests, including the most persistent ones, with clarity and responsiveness. Your case has been treated with all the necessary attention.
However, we remind you that, in accordance with our General Terms and Conditions of Sale, it is recommended to contact our customer service before placing any order when you have a doubt, in order to avoid this type of situation and a potential product return.
As stated in our GTC, return shipping costs remain the responsibility of the customer in this case.
We remain available if you wish to engage in a constructive manner.
Best regards.
B
Rating: 1 out of 5
The 36V 2Ah Arcade charger with a round 3-pin plug that I ordered to replace the charger for my Beaufort bike does not fit into the battery. I contacted Doctibike for a replacement ten days ago but they have not yet responded.
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F
Rating: 4 out of 5
Satisfied
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L
Rating: 4 out of 5
Surprised that it happened so quickly. We were told 8 to 10 days.
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D
Rating: 3 out of 5
Hello. Following my order and the shipment to the nearest delivery location you provided, the problems began. The Ribot café bar does not work with DPD. My package has therefore remained stored at DPD Gerzat. Several emails have been sent to me certifying that it would be delivered to 166, Léon Blum street, in a grocery store, which has never been done. I had problems with the delivery person who assured me several times that the delivery point had refused my package, or that it would be delivered the next day. Delivery by DPD is of very poor quality. I waited several days to retrieve my purchase and my bike. Being under repair, I was therefore forced to walk... Best regards.
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J
Rating: 4 out of 5
Very good reception of the product, contact with the company very good. The only issue is the lack of information to clip the battery onto the frame, you have to remove the lock cover, otherwise the battery does not clip on
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T
Rating: 1 out of 5
hello.bad experience, little information for the customer to answer an email 5 days and they do not inform about the deliveries to the islands THANK YOU I HAVE CANCELED the order and I expect the refund
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M
Rating: 4 out of 5
Advice, efficiency and speed! E-bike battery ordered and received in less than 5 days. Customer service available and responsive to my questions. Pleasantly satisfied with this brand that I recommend.
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B
Rating: 1 out of 5
Several return forms remained unanswered due to a pin model error in my battery order. Incorrect customer reception opening hours regarding closing on Friday afternoon at 4:30 PM and not 5 PM. No phone response during opening hours (a phone service on an inventory Wednesday or at the end of Friday afternoon that offers nothing but to call back). Returning the battery by post is impossible (limited to 100w) which redirected me to UPS (the site is not clear about the return methods by our own means). I'm throwing in the towel, I'm going to take a screwdriver to tinker with the battery and swap the connector with the old battery that no longer charges. I do not feel helped at all with this sale.
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M
Rating: 4 out of 5
Battery, not compatible. (defect) But very fast shipping, and good after-sales service.
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P
Rating: 3 out of 5
Refurbished battery ok DPD (Nice) falsely claimed to have attempted a home delivery to justify a drop-off at a relay. AVOID DPD!
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V
Rating: 4 out of 5
Perfect, I recommend this site
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C
Rating: 1 out of 5
Part does not work
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Response from Doctibike
Hello,
After analyzing your file, it appears that the ordered reference did not match your initial need. We understand that this type of error can happen, and we remain available to assist you in choosing the appropriate product.
However, since the charger has been modified on your side, particularly at the connector level, we draw your attention to the fact that any modification of a product cancels its original compliance and unfortunately does not allow for its coverage under the after-sales service.
For any similar situation in the future, we strongly recommend that you contact our customer service before any intervention or modification of the product. This allows us to offer you an adapted solution, under the best conditions and without compromising the warranty.
Best regards.
After analyzing your file, it appears that the ordered reference did not match your initial need. We understand that this type of error can happen, and we remain available to assist you in choosing the appropriate product.
However, since the charger has been modified on your side, particularly at the connector level, we draw your attention to the fact that any modification of a product cancels its original compliance and unfortunately does not allow for its coverage under the after-sales service.
For any similar situation in the future, we strongly recommend that you contact our customer service before any intervention or modification of the product. This allows us to offer you an adapted solution, under the best conditions and without compromising the warranty.
Best regards.
M
Rating: 3 out of 5
Ultra fast delivery and well protected, I only give 3 stars because in my case I had to significantly modify my support (rack and luggage carrier) to be able to install the battery. I took the initiative to modify my bike, but I think a return would not have been a problem. After 8 hours of work, I am satisfied with my purchase and my assembly with modifications is almost undetectable. Before the order, I had asked for advice, a warning message would have been greatly appreciated.
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E
Rating: 1 out of 5
Only the carrier is to blame. The rest (site, order) is satisfactory.
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D
Rating: 4 out of 5
Battery identical to the original
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A
Rating: 4 out of 5
I am very satisfied because thanks to doctobike I found the compatible charger for my bike. The exchanges were smooth and I immediately felt that the person was committed. The delays were a bit long due to the manufacturer, but the connection with customer service reassured me and I was finally delivered.
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C
Rating: 4 out of 5
Very good website...and very good service
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Q
Rating: 4 out of 5
the battery arrived well with perfect packaging. However, I am surprised that the battery was not charged to 100%. We'll see how many kilometers I can cover with assistance. Initially, I could do about 100 km...
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J
Rating: 3 out of 5
A lot of waiting and little information. The product seems okay.
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C
Rating: 2 out of 5
Customer service and sending system very efficient, but their Diagnosis turns out to be false
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Response from Doctibike
Hello,
Following the receipt of your battery in our workshop, two complete tests were carried out by our technicians. The results revealed no anomalies and the battery was confirmed to be fully functional with a slight loss of autonomy observed.
As indicated during our email exchanges, it is therefore very likely that the malfunction comes from another element of the bike rather than the battery itself.
Best regards.
Following the receipt of your battery in our workshop, two complete tests were carried out by our technicians. The results revealed no anomalies and the battery was confirmed to be fully functional with a slight loss of autonomy observed.
As indicated during our email exchanges, it is therefore very likely that the malfunction comes from another element of the bike rather than the battery itself.
Best regards.
C
Rating: 3 out of 5
Very good
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E
Rating: 4 out of 5
Very well, thank you very much
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C
Rating: 4 out of 5
.
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C
Rating: 4 out of 5
Everything went perfectly. The battery is as described and was delivered within 3 days.
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U
Rating: 1 out of 5
Incorrect goods
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Response from Doctibike
Good day,
We sincerely regret to hear that your experience was not satisfactory.
Upon checking, it appears that the provided reference number for the charger matches the recommended model for your device. However, the data we have indicates that the malfunction is likely due to the battery and not the charger.
To quickly provide you with a suitable solution, we have tried to contact you multiple times, but unfortunately, we have not yet received a response from you.
Our customer service is of course at your disposal to further analyze the situation and find a satisfactory solution.
We remain available and hope to speak with you soon.
We sincerely regret to hear that your experience was not satisfactory.
Upon checking, it appears that the provided reference number for the charger matches the recommended model for your device. However, the data we have indicates that the malfunction is likely due to the battery and not the charger.
To quickly provide you with a suitable solution, we have tried to contact you multiple times, but unfortunately, we have not yet received a response from you.
Our customer service is of course at your disposal to further analyze the situation and find a satisfactory solution.
We remain available and hope to speak with you soon.
M
Rating: 4 out of 5
fast
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C
Rating: 4 out of 5
RAS, product corresponding to the request, fast service
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M
Rating: 1 out of 5
Not great trade policy. Zero commercial attitude. Top telephone customer service. However, I do not recommend.
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A
Rating: 4 out of 5
The purchased product completely meets my needs thanks to very good communication with doctibike. It's just a shame that I couldn't refurbish my old battery (quote more expensive than a new product)
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T
Rating: 4 out of 5
Good. One of the two stickers that says "if this sticker is no longer attached, the warranty is no longer valid" has already fallen off by itself after 1 day. So I hope this is not taken into account if I need the warranty.
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