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P
Rating: 5 out of 5
Fast delivery and in line with my expectations
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 457 published reviews
Summary of reviews
Doctibike consistently delivers fast, reliable service with quick processing and careful packaging, and customers appreciate the easy contact, personalized advice, and responsive support that helps them select the right battery. Many reviews highlight smooth, compliant deliveries and products that arrive as described and fit well with their bikes, often enabling immediate use and improved autonomy. The store shows strong reliability and professionalism, with several customers noting helpful pre-purchase guidance, thorough product information, and a seamless return experience when needed. Overall, the experience combines fast delivery, accurate product matching, and attentive customer service that supports confident purchases.
Reviews 1, 2, 3 and 5 stars
Reset filtersE
Rating: 5 out of 5
I searched for this charger for my Nakamura Crossover 2025 electric bike on the internet and I only found it on the Doctobike website. It was out of stock, so I had to wait 12 weeks. Finally, after about 8 weeks of waiting, I received it and everything seems to work properly. Let's see how long it lasts. So I recommend this site. Thank you.
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M
Rating: 5 out of 5
Super happy with the result of my battery refurbishment Thank you, I highly recommend it and also very good welcome
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E
Rating: 5 out of 5
Nothing to say, everything was perfect, an extraordinary delivery time. I highly recommend.
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B
Rating: 3 out of 5
I haven't had luck so far, received battery with a noise of a screw inside, so returning it. I am waiting for the return now. Best regards
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B
Rating: 5 out of 5
Product meets my expectations Fast delivery
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G
Rating: 5 out of 5
All good, excellent product, fast shipping, good communication. Five stars.
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A
Rating: 5 out of 5
handled well and on time
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A
Rating: 5 out of 5
Super fast, the piece is perfect. Thank you
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M
Rating: 5 out of 5
Fast shipping
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L
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Fast delivery...
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S
Rating: 5 out of 5
I recommend The team is very accessible and available
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D
Rating: 5 out of 5
Serious and professional seller. Fast shipping.
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J
Rating: 5 out of 5
Excellent customer care. They answered all my questions. I purchased a Shimano elops battery. I received it in 4 days, after a weekend in Spain. The battery was new and working perfectly. They solved my issue. Thanks.
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P
Rating: 5 out of 5
Delivery in 24h, exceptional! I haven't been able to test the battery yet. The battery usage date was not completed.
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C
Rating: 5 out of 5
Perfect
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E
Rating: 5 out of 5
Product received well and well protected
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F
Rating: 5 out of 5
All good even in delivery times
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P
Rating: 5 out of 5
The delivery was made to a different pickup point than the one that was indicated to me, but I quickly received the details of the new one. Furthermore, the delivery was fast.
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T
Rating: 5 out of 5
FIVE STARS
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S
Rating: 5 out of 5
Top
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D
Rating: 5 out of 5
Fast shipping, compliant and very well packaged
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M
Rating: 5 out of 5
Product conforms to the order, received within the expected timeframe in good condition. Still to assess the longevity of the product.
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S
Rating: 5 out of 5
Great, the new doctibike equivalent of my Bosch battery is even more powerful. You just have to be careful to click it in. It requires a bit more attention, so very good advice for the new reference and very fast delivery after my order. Thank you very much.
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P
Rating: 5 out of 5
Don't change anything, it's simply perfect
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P
Rating: 5 out of 5
Speed, efficiency and professional and friendly phone contact
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P
Rating: 5 out of 5
Excellent service; listening, availability, quality
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J
Rating: 5 out of 5
Good performance, advice and quality service.
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W
Rating: 5 out of 5
Top but unfortunately there was a fault with my bike.
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D
Rating: 5 out of 5
Very professional, very good service, well followed up and fast and efficient delivery, thank you
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J
Rating: 5 out of 5
Everything very straightforward and the battery fits like the original. I can only recommend it further
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J
Rating: 5 out of 5
Great, replacement done in 15 minutes and it works
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B
Rating: 5 out of 5
Fast and correct
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J
Rating: 5 out of 5
perfect speed, efficiency.
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T
Rating: 5 out of 5
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I
Rating: 5 out of 5
Thank you, it's perfect, received quickly, it works very well
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H
Rating: 5 out of 5
Good purchase and especially advice, thank you
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C
Rating: 5 out of 5
I was able to have people on the phone and by email before. They guided me well to the right product. Delivery on time at the relay point.
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P
Rating: 2 out of 5
Product not compliant with the photo and despite returning the package, it was necessary to fill out a form again to get a refund and the refund delay is quite long
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Response from Doctibike
Hello
We are sorry to hear that your experience with us did not meet your expectations. As this is a technical item, we always recommend contacting our customer service by email before ordering to validate your specifications.
Regarding the refund, we do not understand your comment: no form was requested from you and the transaction was initiated as soon as your package was received in our warehouse. Once validated by us, the time it takes to appear in your account depends solely on the interbank delays of your own institution, which we have no control over.
We remain at your disposal by email to follow up if necessary.
Best regards,
We are sorry to hear that your experience with us did not meet your expectations. As this is a technical item, we always recommend contacting our customer service by email before ordering to validate your specifications.
Regarding the refund, we do not understand your comment: no form was requested from you and the transaction was initiated as soon as your package was received in our warehouse. Once validated by us, the time it takes to appear in your account depends solely on the interbank delays of your own institution, which we have no control over.
We remain at your disposal by email to follow up if necessary.
Best regards,