Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.
Customer service and sending system very efficient, but their Diagnosis turns out to be false
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Response from Doctibike
Hello,
Following the receipt of your battery in our workshop, two complete tests were carried out by our technicians. The results revealed no anomalies and the battery was confirmed to be fully functional with a slight loss of autonomy observed.
As indicated during our email exchanges, it is therefore very likely that the malfunction comes from another element of the bike rather than the battery itself.
Best regards.
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Créteur R.
Rating: 3 out of 5
following a purchase from 09/02/2026
Very good
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Didier A.
Rating: 5 out of 5
following a purchase from 09/02/2026
The package very well packed fast delivery you are professionals Thank you
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STEPHANE D.
Rating: 5 out of 5
following a purchase from 06/02/2026
Competitive price, fast delivery, impeccable product I highly recommend
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Bruno F.
Rating: 5 out of 5
following a purchase from 06/02/2026
Fast delivery, phone exchanges completely satisfactory.
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Véronique V.
Rating: 5 out of 5
following a purchase from 07/02/2026
Very fast shipping following the order. Kudos for the highly appreciated efficiency!
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Klaus N.
Rating: 5 out of 5
following a purchase from 07/02/2026
very effective and 100% satisfied
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JEAN-MARC G.
Rating: 5 out of 5
following a purchase from 03/02/2026
Nothing to complain about, perfect
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Jean Paul N.
Rating: 5 out of 5
following a purchase from 26/01/2026
Good communication, fast shipping, fair price, everything is perfect
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Michel B.
Rating: 5 out of 5
following a purchase from 19/01/2026
Great delivery for renovation, return without any problem well before the announced deadline. Still to be tested given the weather, haven't had the opportunity yet.
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Francis B.
Rating: 5 out of 5
following a purchase from 03/02/2026
order processed very quickly, I received the battery the day after my order.
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Frédéric M.
Rating: 5 out of 5
following a purchase from 31/01/2026
Perfectly executed
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Rachel D.
Rating: 5 out of 5
following a purchase from 03/02/2026
Everything is fine, good advice!
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Norbert L.
Rating: 5 out of 5
following a purchase from 02/02/2026
Very good. Order as requested. Really fast delivery. Thank you.
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Sophie S.
Rating: 5 out of 5
following a purchase from 02/02/2026
I had been looking for a solution to my problem for months. Thank you Doctibike for the advice, efficiency, and speed. Everything is running smoothly again! Just to simplify, it would be good to recommend changing the charger when you change the battery. We could do everything at once.
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DIDIER D.
Rating: 5 out of 5
following a purchase from 02/02/2026
Quality package and compliant product
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Frédéric T.
Rating: 5 out of 5
following a purchase from 02/02/2026
Speed
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Mercier M.
Rating: 5 out of 5
following a purchase from 29/01/2026
VERY GOOD
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MICHEL M.
Rating: 5 out of 5
following a purchase from 29/01/2026
Very fast delivery Fits perfectly to my bike
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Sandrine P.
Rating: 5 out of 5
following a purchase from 30/01/2026
Fast delivery and battery that works on my bike cheaper than offered by Intersport
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Ute S.
Rating: 5 out of 5
following a purchase from 29/01/2026
Very professional and fast delivery.
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Ufuk D.
Rating: 1 out of 5
following a purchase from 27/01/2026
Incorrect goods
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Response from Doctibike
Good day,
We sincerely regret to hear that your experience was not satisfactory.
Upon checking, it appears that the provided reference number for the charger matches the recommended model for your device. However, the data we have indicates that the malfunction is likely due to the battery and not the charger.
To quickly provide you with a suitable solution, we have tried to contact you multiple times, but unfortunately, we have not yet received a response from you.
Our customer service is of course at your disposal to further analyze the situation and find a satisfactory solution.
We remain available and hope to speak with you soon.
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CYRIL M.
Rating: 5 out of 5
following a purchase from 26/01/2026
Very serious company, very friendly and competent staff. I recommend
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Chantal F.
Rating: 5 out of 5
following a purchase from 25/01/2026
Fast Delivery I recommend 200%
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Gilles D.
Rating: 5 out of 5
following a purchase from 23/01/2026
Good advice, standard prices, very fast delivery, I recommend Doctibike
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Alain B.
Rating: 5 out of 5
following a purchase from 16/01/2026
Battery finally arrived in Morocco no problem everything is fine thank you
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laurent D.
Rating: 5 out of 5
following a purchase from 21/01/2026
Order received late by the carrier and arrived well at destination.
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PAUL F.
Rating: 5 out of 5
following a purchase from 22/01/2026
Perfect
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Jean Michel H.
Rating: 5 out of 5
following a purchase from 23/01/2026
Very good welcome on site.
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daniele M.
Rating: 5 out of 5
following a purchase from 22/01/2026
Communication and speed in exceptional delivery
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Sandrine B.
Rating: 5 out of 5
following a purchase from 13/01/2026
I ordered a battery for my Giant bike (ENTOUR E+1 LDS YAL 300W NX7 U M GR) to replace the original battery (EnergyPack300 244M36300R-01V). Everything works very well. However, as mentioned in a previous comment: the small downside concerns the compatibility of the charge indicator whose high light blinks constantly limiting the knowledge of the charge level. Given the price difference with a non-generic battery, I am willing to accept this, and I am therefore very satisfied with my purchase! Customer service is top-notch and very responsive.
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Charlotte H.
Rating: 5 out of 5
following a purchase from 21/01/2026
Very good service Package received in 3 days And a bike ready for 5 years with a new battery
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Nikolaus K.
Rating: 5 out of 5
following a purchase from 22/01/2026
Works perfectly, shipping without issues
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Jacqueline D.
Rating: 5 out of 5
following a purchase from 20/01/2026
Fast delivery and product according to my order
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olivier D.
Rating: 5 out of 5
following a purchase from 21/01/2026
Very satisfied with my order, nothing to say, everything is perfect
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Daniel M.
Rating: 5 out of 5
following a purchase from 20/01/2026
Fast delivery, product as described, I am very satisfied.
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Jean-Michel P.
Rating: 5 out of 5
following a purchase from 20/01/2026
everything went well
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Patrick D.
Rating: 5 out of 5
following a purchase from 19/01/2026
The catalog is very clear, my delivery is fast and in accordance with the order. The packaging is neat and secure. I recommend without reservation.
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Célestin F.
Rating: 5 out of 5
following a purchase from 16/01/2026
Great team at doctibike. Well advised, very well adapted purchase... In short, top-notch. Nothing to complain about, impeccable.
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SOCIETE A.
Rating: 5 out of 5
following a purchase from 18/12/2025
The product is compliant and professionalism is top-notch
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