English 
F
Rating: 5 out of 5
Impeccable
Translated reviews
Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 205 published reviews
Summary of reviews
Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.
Reviews 1, 2, 3 and 5 stars
Reset filtersS
Rating: 5 out of 5
Great. Very fast delivery and it's the only place where I found the right charger with the suitable plug.
Translated reviews
B
Rating: 5 out of 5
You answered all my questions clearly, you were able to guide and explain everything with great responsiveness, thank you.
Translated reviews
N
Rating: 5 out of 5
Despite the stock shortage, the delivery was quick.
Translated reviews
L
Rating: 5 out of 5
Very very good!
Translated reviews
R
Rating: 5 out of 5
Order, super fast delivery. Very satisfied
Translated reviews
A
Rating: 1 out of 5
A mercantile company that only seeks its own interest and has no desire to meet the expectations of its customers.
Translated reviews
Response from Doctibike
Hello Sir,
We are sincerely sorry that you had this impression. Contrary to what you mentioned, we have attempted several times to contact you in order to find a solution suitable for your situation, but unfortunately, we did not receive a response from you.
Our priority remains the satisfaction of our customers, and we invite you to contact us directly by email or by phone so that we can resolve this together.
Best regards,
We are sincerely sorry that you had this impression. Contrary to what you mentioned, we have attempted several times to contact you in order to find a solution suitable for your situation, but unfortunately, we did not receive a response from you.
Our priority remains the satisfaction of our customers, and we invite you to contact us directly by email or by phone so that we can resolve this together.
Best regards,
C
Rating: 5 out of 5
Super fast delivery, even abroad, quality equipment at very reasonable prices.
Translated reviews
M
Rating: 3 out of 5
Package received quickly, but it doesn't fit. I'm waiting for an adapter for the cable and I would like to know how that is currently going.
Translated reviews
Response from Doctibike
Mr. Baltes,
After several exchanges, you confirmed that you were able to install the part on your bike, but it was not the cause of the issue as your bike continues to malfunction.
We are still in discussions with the supplier to try to find a solution to the bike problem.
We hope to find a favorable outcome and assist you in getting your bike back in working order.
The Doctibike team
After several exchanges, you confirmed that you were able to install the part on your bike, but it was not the cause of the issue as your bike continues to malfunction.
We are still in discussions with the supplier to try to find a solution to the bike problem.
We hope to find a favorable outcome and assist you in getting your bike back in working order.
The Doctibike team
A
Rating: 5 out of 5
Top service. I am very satisfied.
Translated reviews
P
Rating: 5 out of 5
Package received well packed. Doktibike is great, friendly welcome, good advice, responsiveness. Quality service to recommend. And battery suitable for my bike, which is quite old. Thanks to the team.
Translated reviews
M
Rating: 5 out of 5
Top
Translated reviews
M
Rating: 3 out of 5
Unfortunately, I bought a non-compliant S1 charger battery twice, despite the photos I did not receive the correct one, but the after-sales service is bravely searching, waiting to have the real one.
Translated reviews
L
Rating: 5 out of 5
It's good and professional. 👍
Translated reviews
J
Rating: 5 out of 5
Very good I recommend this site
Translated reviews
S
Rating: 5 out of 5
In accordance with the description. Fast delivery
Translated reviews
J
Rating: 5 out of 5
Very well, thank you, a 10.
Translated reviews
K
Rating: 5 out of 5
Awesome! My bike charger was delivered quickly, and it works perfectly. Thank you.
Translated reviews
D
Rating: 5 out of 5
Hello, Order received on time, good efficiency of your services, part is perfect and works great.
Translated reviews
C
Rating: 1 out of 5
No feedback from the sales department to review
Translated reviews
Response from Doctibike
Hello Mrs. Miaux,
We are sincerely sorry that your experience with Doctibike did not meet your expectations.
Please know that we take every complaint very seriously and that our customer service has made every effort to respond to you as quickly as possible.
Your last email was dated April 18 at 3:08 PM and a response was provided to you on the same day at 3:23 PM.
We then attempted to reach you by phone on April 22, leaving you a voicemail, followed by an email.
A new call without response was made on April 28, followed by another email on the same date.
In this last email, we informed you that your refund had indeed been processed a few days earlier and we asked if you had been able to confirm its receipt in your bank account.
Bank processing times sometimes apply and we wanted to ensure its proper receipt.
Despite our attempts to contact you, we unfortunately have not received any feedback.
Sometimes certain emails are redirected to spam, which could explain this misunderstanding.
We fully understand your disappointment regarding the processing time of this refund and we apologize for this wait.
Rest assured that we have worked on our procedures to resolve this waiting time.
We remain at your disposal if you wish to discuss again.
Customer Service.
We are sincerely sorry that your experience with Doctibike did not meet your expectations.
Please know that we take every complaint very seriously and that our customer service has made every effort to respond to you as quickly as possible.
Your last email was dated April 18 at 3:08 PM and a response was provided to you on the same day at 3:23 PM.
We then attempted to reach you by phone on April 22, leaving you a voicemail, followed by an email.
A new call without response was made on April 28, followed by another email on the same date.
In this last email, we informed you that your refund had indeed been processed a few days earlier and we asked if you had been able to confirm its receipt in your bank account.
Bank processing times sometimes apply and we wanted to ensure its proper receipt.
Despite our attempts to contact you, we unfortunately have not received any feedback.
Sometimes certain emails are redirected to spam, which could explain this misunderstanding.
We fully understand your disappointment regarding the processing time of this refund and we apologize for this wait.
Rest assured that we have worked on our procedures to resolve this waiting time.
We remain at your disposal if you wish to discuss again.
Customer Service.
M
Rating: 5 out of 5
Quality recycled product, very reliable company. I am in the process of analyzing the battery parameters with observation of charge and autonomy. The most important thing in the long run is of course the lifespan.
Translated reviews
M
Rating: 5 out of 5
Very satisfied, quick and effective response to my requests.
Translated reviews
L
Rating: 5 out of 5
I found here what I couldn't find anywhere else
Translated reviews
B
Rating: 5 out of 5
Complies with the description.
Translated reviews
O
Rating: 5 out of 5
PERFECT, COMPLIANT AND FAST.
Translated reviews
A
Rating: 5 out of 5
Product availability, competitive price, fast delivery. This is the second battery I bought on the site, I highly recommend it.
Translated reviews
W
Rating: 5 out of 5
Ultra fast and efficient customer service.
Translated reviews
P
Rating: 5 out of 5
Very good thank you
Translated reviews
J
Rating: 5 out of 5
Package received on time as usual
Translated reviews
B
Rating: 5 out of 5
Skilled advice and a very nice team, I highly recommend! 👍
Translated reviews
D
Rating: 5 out of 5
For my first order at doctibike for mountain bike batteries, I was very happy, fast service, unbeatable prices, quick delivery, and good product, I recommend,
Translated reviews
B
Rating: 5 out of 5
good service, thank you
Translated reviews
E
Rating: 5 out of 5
Everything is okay.
Translated reviews
P
Rating: 5 out of 5
Fast, efficient, and very serious. Thank you.
Translated reviews
A
Rating: 5 out of 5
Very satisfied with my purchase. Very good contact before the order, delivered on time. I highly recommend Doctibike.
Translated reviews
Z
Rating: 5 out of 5
Very good
Translated reviews
G
Rating: 5 out of 5
Good material, a bit expensive, but I am satisfied
Translated reviews
B
Rating: 5 out of 5
everything went perfectly from ordering to delivery
Translated reviews
P
Rating: 5 out of 5
Fast and efficient service. Very serious.
Translated reviews
Response from Doctibike
Mr. Lauger,
N
Rating: 5 out of 5
Excellent service and responsiveness.
Translated reviews
Response from Doctibike
Hello Nicolas, Thank you very much for your 5-star rating! We are delighted that our service and responsiveness met your expectations. Your satisfaction is our priority, and your encouragement motivates us to continue providing the best. We wish you wonderful bike rides with your new battery!