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G
Rating: 5 out of 5
The product meets my expectations. Fast shipping! Very satisfied!
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 205 published reviews
Summary of reviews
Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.
Reviews 1, 2, 4 and 5 stars
Reset filtersP
Rating: 5 out of 5
Very satisfied with the service in general.
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H
Rating: 5 out of 5
Hello It should be noted that very few companies are listening like you do. Communication with the client goes in their direction for the choice of product. Thank you sincerely for my purchase which thanks to you was able to happen. Jm Hurstel
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J
Rating: 5 out of 5
interesting price, no problem
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J
Rating: 5 out of 5
Fast delivery
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M
Rating: 5 out of 5
Deadlines respected and engine that works. I am very attached to the circular economy, and in this context, could you take back the defective engine to repair it and prevent it from ending up in a landfill? Thank you in advance.
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H
Rating: 5 out of 5
All good, good goods
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D
Rating: 5 out of 5
I am happy because the new battery is more compact and lighter than the old one
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V
Rating: 5 out of 5
Good service. Satisfied.
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J
Rating: 5 out of 5
Good
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G
Rating: 5 out of 5
Received the battery as scheduled, I also want to congratulate you on your professionalism, availability, and seriousness (more than 5 stars) good job to all the staff Giovanni
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C
Rating: 5 out of 5
It was perfect, nothing to say
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P
Rating: 4 out of 5
very sought-after professionals, who still manage to be attentive to their client
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P
Rating: 5 out of 5
This is the third time I order from you, I have always received my answers quickly by email or by phone. For the last order, speed and shipping with secure packaging. Okay for me.
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J
Rating: 5 out of 5
Service, information and purchase very satisfactory. Thank you
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G
Rating: 5 out of 5
Very Good Responsiveness
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M
Rating: 5 out of 5
Delivery perfect and deadline respected
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D
Rating: 1 out of 5
Very bad experience with this site. I ordered a charger that turned out to be incompatible. I had to return it at my own expense, paying for the return shipping in addition to the initial shipping costs. Instead of a refund, the site imposed a credit note on me while keeping the shipping fees, which I find totally unfair. Moreover, customer service is almost non-existent: I tried to contact them by email to get information about the correct charger, but I never received a response. I strongly advise against this site. Lack of seriousness, transparency, and respect for the customer.
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Response from Doctibike
Hello,
After verification, our customer service has indeed responded to all your requests, including the most persistent ones, with clarity and responsiveness. Your case has been treated with all the necessary attention.
However, we remind you that, in accordance with our General Terms and Conditions of Sale, it is recommended to contact our customer service before placing any order when you have a doubt, in order to avoid this type of situation and a potential product return.
As stated in our GTC, return shipping costs remain the responsibility of the customer in this case.
We remain available if you wish to engage in a constructive manner.
Best regards.
After verification, our customer service has indeed responded to all your requests, including the most persistent ones, with clarity and responsiveness. Your case has been treated with all the necessary attention.
However, we remind you that, in accordance with our General Terms and Conditions of Sale, it is recommended to contact our customer service before placing any order when you have a doubt, in order to avoid this type of situation and a potential product return.
As stated in our GTC, return shipping costs remain the responsibility of the customer in this case.
We remain available if you wish to engage in a constructive manner.
Best regards.
A
Rating: 5 out of 5
Good
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D
Rating: 5 out of 5
Deadlines met, compliant material, small registration issue quickly resolved. Site to recommend.
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M
Rating: 5 out of 5
Perfect
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B
Rating: 5 out of 5
Very fast order. I recommend this site
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R
Rating: 5 out of 5
Perfect!
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D
Rating: 5 out of 5
Super punctuality
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C
Rating: 5 out of 5
Perfectly compatible battery.
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C
Rating: 5 out of 5
Everything is perfect
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M
Rating: 5 out of 5
Everything is perfect!
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M
Rating: 5 out of 5
I received my order well protected quickly
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C
Rating: 5 out of 5
Fast corresponds to the perfect order
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T
Rating: 5 out of 5
Very good
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E
Rating: 5 out of 5
Super fast
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D
Rating: 5 out of 5
Perfect!
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J
Rating: 5 out of 5
Battery suitable for the bike, very good. It's a shame that there is no proposal to take back the old battery, which had only traveled 37 km!
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G
Rating: 5 out of 5
Good experience
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P
Rating: 5 out of 5
nickel
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B
Rating: 1 out of 5
The 36V 2Ah Arcade charger with a round 3-pin plug that I ordered to replace the charger for my Beaufort bike does not fit into the battery. I contacted Doctibike for a replacement ten days ago but they have not yet responded.
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F
Rating: 4 out of 5
Satisfied
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L
Rating: 4 out of 5
Surprised that it happened so quickly. We were told 8 to 10 days.
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F
Rating: 5 out of 5
Compliant battery Works very well
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J
Rating: 5 out of 5
Everything is satisfactory
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