Customer reviews of Doctibike

9,6 /10

Based on 1 457 published reviews

5 1 314 90% 4 76 5% 3 24 2% 2 11 1% 1 32 2%

Summary of reviews

Doctibike consistently delivers fast, reliable service with quick processing and careful packaging, and customers appreciate the easy contact, personalized advice, and responsive support that helps them select the right battery. Many reviews highlight smooth, compliant deliveries and products that arrive as described and fit well with their bikes, often enabling immediate use and improved autonomy. The store shows strong reliability and professionalism, with several customers noting helpful pre-purchase guidance, thorough product information, and a seamless return experience when needed. Overall, the experience combines fast delivery, accurate product matching, and attentive customer service that supports confident purchases.

Reviews 1, 2, 4 and 5 stars

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Laurent Xavier G.

Published on 24/04/2025 à 07h07 following a purchase from 11/04/2025

The order was received quickly and matched exactly what was ordered.

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Daniel M.

Published on 23/04/2025 à 16h17 following a purchase from 25/02/2025

An initial misunderstanding was ultimately perfectly handled by Doctibike, thank you.

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Brigitte G.

Published on 22/04/2025 à 18h36 following a purchase from 21/02/2025

I received my battery quickly, but it was not suitable, and the company contacted me for a return and a refund. Thank you.

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Patrick F.

Published on 22/04/2025 à 14h02 following a purchase from 03/10/2024

Develop a list of skilled people by sector. It took me three months to find someone capable of properly installing a display and its specific cable.

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Patrick H.

Published on 22/04/2025 à 06h31 following a purchase from 17/03/2025

Compatible battery arrived with a small delay of 3 weeks, as the battery was out of stock. It seems to work well. Thank you for the advice on how to save on buying a new battery.

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Jean-François D.

Published on 22/04/2025 à 06h17 following a purchase from 04/04/2025

Very satisfied Good value for money Delivery time respected

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Bertrand D.

Published on 21/04/2025 à 15h41 following a purchase from 04/04/2025

Very efficient and very fast, very good material

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Alain R.

Published on 21/04/2025 à 10h30 following a purchase from 26/03/2025

Very good with Léon. Very responsive and attentive

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Serge L.

Published on 21/04/2025 à 10h22 following a purchase from 11/04/2025

Thank you for the professionalism of the seller

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Eric R.

Published on 20/04/2025 à 16h20 following a purchase from 31/03/2025

Hello Very satisfied with your services Best regards Éric Ritter

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Jlouis G.

Published on 19/04/2025 à 12h36 following a purchase from 08/04/2025

Quick and efficient

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Olivier P.

Published on 18/04/2025 à 16h00 following a purchase from 07/04/2025

Perfect service.

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Nicolas P.

Published on 17/04/2025 à 11h21 following a purchase from 04/04/2025

Very professional

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Florence B.

Published on 17/04/2025 à 10h54 following a purchase from 04/04/2025

perfect, responsive, fast

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Frederic Z.

Published on 14/04/2025 à 16h06 following a purchase from 18/03/2025

Very good support, responsive

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Response from Doctibike Published on 16/04/2025

Mr. Zanetta,

Gilles Z.

Published on 14/04/2025 à 14h50 following a purchase from 03/04/2025

I have already given an opinion!

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Response from Doctibike Published on 16/04/2025

Hello Gilles,

Daniel P.

Published on 14/04/2025 à 13h17 following a purchase from 13/03/2025

The battery of my Trek stopped working, and here I found a very competitive price, and the shipping was super fast. Very good shopping experience and highly recommended.

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Société G.

Published on 14/04/2025 à 11h57 following a purchase from 28/03/2025

Good welcome, quick delivery. Very satisfied

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Response from Doctibike Published on 14/04/2025

Hello,

Patrick D.

Published on 14/04/2025 à 08h51 following a purchase from 01/04/2025

Perfect

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Response from Doctibike Published on 14/04/2025

Hello Patrick,

Christophe L.

Published on 14/04/2025 à 08h05 following a purchase from 02/04/2025

The photo on the site and the delivered product are not the same.

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Response from Doctibike Published on 21/05/2025

Hello Sir,

Thank you for your feedback.

Despite numerous searches conducted with our various suppliers, we have unfortunately not been able to offer you a compatible 36V charger for your battery, as it is particularly specific.

We are sincerely sorry and ask you to please excuse us for this inconvenience. Please be assured that we are doing everything possible every day to best meet the needs of our customers and to provide you with complete satisfaction.

We remain at your disposal for any further requests,

Best regards,

Frédéric C.

Published on 13/04/2025 à 13h20 following a purchase from 02/04/2025

Fast shipping and in accordance with my request

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Response from Doctibike Published on 14/04/2025

Hello Frédéric,

Julien R.

Published on 12/04/2025 à 11h32 following a purchase from 01/04/2025

Very good

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Response from Doctibike Published on 14/04/2025

Hello Julien,

Veronique B.

Published on 11/04/2025 à 14h55 following a purchase from 30/03/2025

Charger received that does not work

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Response from Doctibike Published on 15/05/2025

Hello Madam,

We are sincerely sorry to learn that the charger you received turned out to be defective. We apologize for this inconvenience.

Our goal is to offer new and quality references, and we regret that this product did not meet your expectations.

Best regards.

Patrick F.

Published on 11/04/2025 à 03h48 following a purchase from 26/11/2024

Very happy with my purchase, very good battery life

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Response from Doctibike Published on 14/04/2025

Dear Patrick,

Jean Louis R.

Published on 10/04/2025 à 11h11 following a purchase from 25/03/2025

Good advice, good listening, and efficiency, thank you.

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Response from Doctibike Published on 14/04/2025

Hello Jean-Louis,

Jean Louis G.

Published on 10/04/2025 à 07h59 following a purchase from 30/03/2025

Received quickly, interesting price

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Response from Doctibike Published on 14/04/2025

Mr. Gragnic,

Marc P.

Published on 10/04/2025 à 07h00 following a purchase from 28/03/2025

Package arrived well. The battery matches my bike, autonomy is consistent with the original one. Thanks.

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Response from Doctibike Published on 14/04/2025

Hello Marc,

Frederic A.

Published on 10/04/2025 à 06h49 following a purchase from 29/03/2025

compliant and fast delivery

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Response from Doctibike Published on 14/04/2025

Frédéric,

Patrick B.

Published on 09/04/2025 à 16h16 following a purchase from 11/10/2024

Order conforms to what I requested

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Response from Doctibike Published on 14/04/2025

Hello Patrick,

Jean S.

Published on 09/04/2025 à 10h39 following a purchase from 11/02/2025

👍

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Response from Doctibike Published on 14/04/2025

Hello Jean,

Jean-Claude B.

Published on 09/04/2025 à 10h33 following a purchase from 10/02/2025

Very good.

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Response from Doctibike Published on 14/04/2025

Thank you very much, Jean-Claude, for your glowing review and the 5/5 rating! We are delighted that you enjoyed your experience with Doctibike. Your satisfaction is our priority, and we hope to see you again very soon.

Elise T.

Published on 09/04/2025 à 10h33 following a purchase from 27/02/2025

Clear explanations about the products, ease of finding the right replacement battery references, very fast and careful shipping.

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Response from Doctibike Published on 14/04/2025

Dear Elise,

Alain D.

Published on 09/04/2025 à 09h32 following a purchase from 16/03/2025

Perfect. Fast shipping and very well protected package. Thanks to the team.

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Response from Doctibike Published on 14/04/2025

Hello Alain,

Elia G.

Published on 09/04/2025 à 09h08 following a purchase from 11/12/2024

All good, thank you

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Response from Doctibike Published on 14/04/2025

Elia,

Sophie L.

Published on 09/04/2025 à 08h51 following a purchase from 10/02/2025

Very good service

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Response from Doctibike Published on 14/04/2025

Hello Sophie,

Pierre Q.

Published on 09/04/2025 à 08h06 following a purchase from 14/02/2025

I received the battery as expected and on time. It works very well. Huge thanks to Doris for her very responsive and pleasant follow-up.

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Response from Doctibike Published on 14/04/2025

Hello Mr. Quinaux,

Marie D.

Published on 09/04/2025 à 07h30 following a purchase from 13/02/2025

Customer service is attentive and very responsive, don't hesitate to call for reassurance. Fast shipping.

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Response from Doctibike Published on 16/04/2025

Hello Marie,

Martin M.

Published on 09/04/2025 à 07h01 following a purchase from 21/01/2025

Doctibike were a pleasure to deal with and the battery I received is working much better than the original one that came with the bike. Very pleased with the service from start to finish.

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Response from Doctibike Published on 16/04/2025

Dear Mr. Moore,

Milandou Y.

Published on 09/04/2025 à 06h58 following a purchase from 18/03/2025

I am not satisfied because the product does not match what I wanted.

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Response from Doctibike Published on 15/05/2025

Hello,

We are sorry to learn that the product received did not meet your expectations. After verification, we indeed found an error in the product sheet, and thanks to your feedback, we were able to correct it to ensure better transparency for our future customers.

We sincerely thank you for your report and remain at your disposal to find a solution that can satisfy you.

Best regards,

François G.

Published on 08/04/2025 à 20h28 following a purchase from 19/02/2025

Impeccable

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Response from Doctibike Published on 16/04/2025

Hello François, Thank you very much for your 5-star review! We are delighted that you had a flawless experience with Doctibike. Your satisfaction is our priority, and we hope to see you again soon. The Doctibike team