Customer reviews of Doctibike

Very good website...and very good service

the battery arrived well with perfect packaging. However, I am surprised that the battery was not charged to 100%. We'll see how many kilometers I can cover with assistance. Initially, I could do about 100 km...

Customer service and sending system very efficient, but their Diagnosis turns out to be false

Very well, thank you very much

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Everything went perfectly. The battery is as described and was delivered within 3 days.

Incorrect goods

fast

RAS, product corresponding to the request, fast service

Not great trade policy. Zero commercial attitude. Top telephone customer service. However, I do not recommend.

The purchased product completely meets my needs thanks to very good communication with doctibike. It's just a shame that I couldn't refurbish my old battery (quote more expensive than a new product)

Good. One of the two stickers that says "if this sticker is no longer attached, the warranty is no longer valid" has already fallen off by itself after 1 day. So I hope this is not taken into account if I need the warranty.

Despite the long wait for delivery from the factory, I always received quick responses to my emails. The company also suggested refunding the paid amount.

Very good. The people are very nice on the phone. Very good contact thank you

Very happy to have been able to repair my battery rather than throw it away. However, a small alignment issue means that it now fits a bit difficultly into its base.

very good contact

Has gone quickly and correctly

reception without problem

There were some problems but they were neatly resolved.

I have received the charger. It works well and is quiet. The one before (October 2023) did not last and was noisy (refurbished I believe).

Perfect product and shipping

I give it 4, I could have given it 3, because there were quite a few issues. At first, I received 2 different opinions (one saying to have it repaired and the other that it wasn't worth it, whereas it is definitely worth it if you buy a battery afterwards since the diagnostic fee is deducted). Then the diagnosis of my battery came back with no other comment than faulty circuit. Then I wanted to order a battery but had to follow up, and the battery was not at the right price because there was ultimately a 20 EUR offer to buy back the old one. Finally, I received my new battery without a charger, and Doctibike also did not send back my old charger. This was done quickly after following up. In short, it seemed to me that there was good will but not enough professionalism.

They didn't send me the charger I ordered

I have received the replacement engine that was certified compatible with the old one, but it is in degraded mode because the speed sensor is not recognized, whereas after a connection test on the old engine, the speed sensor is indeed functional.

Serious, reliable, timely delivery and packaging suitable for the ordered item. Congratulations. (first purchase)

It has been more than a month since I have been trying to exercise my right of withdrawal, I have completed all the requests from Doctibike, including filling out forms and others. Without a response, I contacted customer service who asked me again to fill out the form. It is endless and in the end, no refund despite the return at my expense of the product in early August 2025. I am very disappointed.

I am waiting for the coupons to return the package.

Hello, the order took way too long. I hope the next one will be faster, have a nice day

How can a sales company be so negligent towards its customers? An order placed at the end of May with the confirmation that my delivery would be made within 15 days, and now, 3 months later, still no delivery and no explanation despite my various follow-ups. I was therefore offered at the end of August the cancellation and refund without any compensation for the damage caused. Two days after this cancellation, I was confirmed the delivery!!! In the meantime, I found another provider, delivery in 5 days and for a price of materials half as cheap. I will not speak well of Doctibike.

Nothing to report for now

Defective product upon delivery. Long customer service that I have to follow up on

The product does not fit my Bosch Power Tube 400 (ref. no. 0 275 007 55).

order received quickly

The staff is rather pleasant but 1 question by email ... and 5 emails! Then follow up to ensure my order is taken into account and follow up for it to be delivered ... and get help from the bike seller to adapt the battery (integrate a wire into the bike that acts as an adapter! so-so but the interlocutors are pleasant nonetheless

Thank you very much - the charger change was perfect because the one there works well without any issues. Thanks to your patience, the replacement process was very satisfactory

Hello, yes I am happy to have bought a battery from you and to get my e-bike working again, but I am a bit disappointed that I can't cover as many kilometers in one go; with the old battery, I could do a hundred kilometers. Thank you anyway.

The battery indicators do not light up during charging and resetting by long pressing the battery button does not work

After it was not clear whether the product was used or not, Doctibike made great efforts to dispel all doubts and also offered a return. The display case was stained, but the display was better than my old one, so I kept it.

I simply regret that the battery is refurbished in China !!

Battery received very quickly and perfectly replaces the old one. I was missing the charger, and the very professional after-sales service offered me a convenient solution. I can't wait to get everything back in working order.