English 
F
Rating: 4 out of 5
Satisfied
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 351 published reviews
Summary of reviews
Doctibike delivers extremely fast shipping and reliable delivery, with multiple mentions of parcels arriving quickly and on time, often in a matter of days and even within the same week. Customers highlight responsive, helpful service and clear communication from staff, including phone calls and swift email exchanges that provide explanations and additional information. The product quality and compatibility stand out, with batteries described as meeting expectations, matching descriptions, and working well on various bikes, along with careful packaging and straightforward assembly. Overall, customers repeatedly note smooth transactions, efficient processing, and trustworthy support from Doctibike.
Reviews 1, 2 and 4 stars
Reset filtersL
Rating: 4 out of 5
Surprised that it happened so quickly. We were told 8 to 10 days.
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J
Rating: 4 out of 5
Very good reception of the product, contact with the company very good. The only issue is the lack of information to clip the battery onto the frame, you have to remove the lock cover, otherwise the battery does not clip on
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T
Rating: 1 out of 5
hello.bad experience, little information for the customer to answer an email 5 days and they do not inform about the deliveries to the islands THANK YOU I HAVE CANCELED the order and I expect the refund
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M
Rating: 4 out of 5
Advice, efficiency and speed! E-bike battery ordered and received in less than 5 days. Customer service available and responsive to my questions. Pleasantly satisfied with this brand that I recommend.
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B
Rating: 1 out of 5
Several return forms remained unanswered due to a pin model error in my battery order. Incorrect customer reception opening hours regarding closing on Friday afternoon at 4:30 PM and not 5 PM. No phone response during opening hours (a phone service on an inventory Wednesday or at the end of Friday afternoon that offers nothing but to call back). Returning the battery by post is impossible (limited to 100w) which redirected me to UPS (the site is not clear about the return methods by our own means). I'm throwing in the towel, I'm going to take a screwdriver to tinker with the battery and swap the connector with the old battery that no longer charges. I do not feel helped at all with this sale.
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M
Rating: 4 out of 5
Battery, not compatible. (defect) But very fast shipping, and good after-sales service.
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V
Rating: 4 out of 5
Perfect, I recommend this site
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C
Rating: 1 out of 5
Part does not work
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Response from Doctibike
Hello,
After analyzing your file, it appears that the ordered reference did not match your initial need. We understand that this type of error can happen, and we remain available to assist you in choosing the appropriate product.
However, since the charger has been modified on your side, particularly at the connector level, we draw your attention to the fact that any modification of a product cancels its original compliance and unfortunately does not allow for its coverage under the after-sales service.
For any similar situation in the future, we strongly recommend that you contact our customer service before any intervention or modification of the product. This allows us to offer you an adapted solution, under the best conditions and without compromising the warranty.
Best regards.
After analyzing your file, it appears that the ordered reference did not match your initial need. We understand that this type of error can happen, and we remain available to assist you in choosing the appropriate product.
However, since the charger has been modified on your side, particularly at the connector level, we draw your attention to the fact that any modification of a product cancels its original compliance and unfortunately does not allow for its coverage under the after-sales service.
For any similar situation in the future, we strongly recommend that you contact our customer service before any intervention or modification of the product. This allows us to offer you an adapted solution, under the best conditions and without compromising the warranty.
Best regards.
E
Rating: 1 out of 5
Only the carrier is to blame. The rest (site, order) is satisfactory.
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D
Rating: 4 out of 5
Battery identical to the original
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A
Rating: 4 out of 5
I am very satisfied because thanks to doctobike I found the compatible charger for my bike. The exchanges were smooth and I immediately felt that the person was committed. The delays were a bit long due to the manufacturer, but the connection with customer service reassured me and I was finally delivered.
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C
Rating: 4 out of 5
Very good website...and very good service
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Q
Rating: 4 out of 5
the battery arrived well with perfect packaging. However, I am surprised that the battery was not charged to 100%. We'll see how many kilometers I can cover with assistance. Initially, I could do about 100 km...
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C
Rating: 2 out of 5
Customer service and sending system very efficient, but their Diagnosis turns out to be false
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Response from Doctibike
Hello,
Following the receipt of your battery in our workshop, two complete tests were carried out by our technicians. The results revealed no anomalies and the battery was confirmed to be fully functional with a slight loss of autonomy observed.
As indicated during our email exchanges, it is therefore very likely that the malfunction comes from another element of the bike rather than the battery itself.
Best regards.
Following the receipt of your battery in our workshop, two complete tests were carried out by our technicians. The results revealed no anomalies and the battery was confirmed to be fully functional with a slight loss of autonomy observed.
As indicated during our email exchanges, it is therefore very likely that the malfunction comes from another element of the bike rather than the battery itself.
Best regards.
E
Rating: 4 out of 5
Very well, thank you very much
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C
Rating: 4 out of 5
.
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C
Rating: 4 out of 5
Everything went perfectly. The battery is as described and was delivered within 3 days.
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U
Rating: 1 out of 5
Incorrect goods
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Response from Doctibike
Good day,
We sincerely regret to hear that your experience was not satisfactory.
Upon checking, it appears that the provided reference number for the charger matches the recommended model for your device. However, the data we have indicates that the malfunction is likely due to the battery and not the charger.
To quickly provide you with a suitable solution, we have tried to contact you multiple times, but unfortunately, we have not yet received a response from you.
Our customer service is of course at your disposal to further analyze the situation and find a satisfactory solution.
We remain available and hope to speak with you soon.
We sincerely regret to hear that your experience was not satisfactory.
Upon checking, it appears that the provided reference number for the charger matches the recommended model for your device. However, the data we have indicates that the malfunction is likely due to the battery and not the charger.
To quickly provide you with a suitable solution, we have tried to contact you multiple times, but unfortunately, we have not yet received a response from you.
Our customer service is of course at your disposal to further analyze the situation and find a satisfactory solution.
We remain available and hope to speak with you soon.
M
Rating: 4 out of 5
fast
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C
Rating: 4 out of 5
RAS, product corresponding to the request, fast service
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M
Rating: 1 out of 5
Not great trade policy. Zero commercial attitude. Top telephone customer service. However, I do not recommend.
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A
Rating: 4 out of 5
The purchased product completely meets my needs thanks to very good communication with doctibike. It's just a shame that I couldn't refurbish my old battery (quote more expensive than a new product)
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T
Rating: 4 out of 5
Good. One of the two stickers that says "if this sticker is no longer attached, the warranty is no longer valid" has already fallen off by itself after 1 day. So I hope this is not taken into account if I need the warranty.
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M
Rating: 4 out of 5
Despite the long wait for delivery from the factory, I always received quick responses to my emails. The company also suggested refunding the paid amount.
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D
Rating: 4 out of 5
Very good. The people are very nice on the phone. Very good contact thank you
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R
Rating: 4 out of 5
Very happy to have been able to repair my battery rather than throw it away. However, a small alignment issue means that it now fits a bit difficultly into its base.
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C
Rating: 4 out of 5
very good contact
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P
Rating: 4 out of 5
Has gone quickly and correctly
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P
Rating: 4 out of 5
reception without problem
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N
Rating: 4 out of 5
There were some problems but they were neatly resolved.
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J
Rating: 4 out of 5
I have received the charger. It works well and is quiet. The one before (October 2023) did not last and was noisy (refurbished I believe).
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P
Rating: 4 out of 5
Perfect product and shipping
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V
Rating: 4 out of 5
I give it 4, I could have given it 3, because there were quite a few issues. At first, I received 2 different opinions (one saying to have it repaired and the other that it wasn't worth it, whereas it is definitely worth it if you buy a battery afterwards since the diagnostic fee is deducted). Then the diagnosis of my battery came back with no other comment than faulty circuit. Then I wanted to order a battery but had to follow up, and the battery was not at the right price because there was ultimately a 20 EUR offer to buy back the old one. Finally, I received my new battery without a charger, and Doctibike also did not send back my old charger. This was done quickly after following up. In short, it seemed to me that there was good will but not enough professionalism.
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C
Rating: 1 out of 5
They didn't send me the charger I ordered
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P
Rating: 2 out of 5
I have received the replacement engine that was certified compatible with the old one, but it is in degraded mode because the speed sensor is not recognized, whereas after a connection test on the old engine, the speed sensor is indeed functional.
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M
Rating: 4 out of 5
Serious, reliable, timely delivery and packaging suitable for the ordered item. Congratulations. (first purchase)
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C
Rating: 1 out of 5
It has been more than a month since I have been trying to exercise my right of withdrawal, I have completed all the requests from Doctibike, including filling out forms and others. Without a response, I contacted customer service who asked me again to fill out the form. It is endless and in the end, no refund despite the return at my expense of the product in early August 2025. I am very disappointed.
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A
Rating: 2 out of 5
I am waiting for the coupons to return the package.
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P
Rating: 4 out of 5
Hello, the order took way too long. I hope the next one will be faster, have a nice day
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