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P
Rating: 4 out of 5
Perfect product and shipping
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 456 published reviews
Summary of reviews
Doctibike consistently delivers fast, reliable service with quick processing and careful packaging, and customers appreciate the easy contact, personalized advice, and responsive support that helps them select the right battery. Many reviews highlight smooth, compliant deliveries and products that arrive as described and fit well with their bikes, often enabling immediate use and improved autonomy. The store shows strong reliability and professionalism, with several customers noting helpful pre-purchase guidance, thorough product information, and a seamless return experience when needed. Overall, the experience combines fast delivery, accurate product matching, and attentive customer service that supports confident purchases.
Reviews 1, 2 and 4 stars
Reset filtersV
Rating: 4 out of 5
I give it 4, I could have given it 3, because there were quite a few issues. At first, I received 2 different opinions (one saying to have it repaired and the other that it wasn't worth it, whereas it is definitely worth it if you buy a battery afterwards since the diagnostic fee is deducted). Then the diagnosis of my battery came back with no other comment than faulty circuit. Then I wanted to order a battery but had to follow up, and the battery was not at the right price because there was ultimately a 20 EUR offer to buy back the old one. Finally, I received my new battery without a charger, and Doctibike also did not send back my old charger. This was done quickly after following up. In short, it seemed to me that there was good will but not enough professionalism.
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C
Rating: 1 out of 5
They didn't send me the charger I ordered
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P
Rating: 2 out of 5
I have received the replacement engine that was certified compatible with the old one, but it is in degraded mode because the speed sensor is not recognized, whereas after a connection test on the old engine, the speed sensor is indeed functional.
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M
Rating: 4 out of 5
Serious, reliable, timely delivery and packaging suitable for the ordered item. Congratulations. (first purchase)
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C
Rating: 1 out of 5
It has been more than a month since I have been trying to exercise my right of withdrawal, I have completed all the requests from Doctibike, including filling out forms and others. Without a response, I contacted customer service who asked me again to fill out the form. It is endless and in the end, no refund despite the return at my expense of the product in early August 2025. I am very disappointed.
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A
Rating: 2 out of 5
I am waiting for the coupons to return the package.
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P
Rating: 4 out of 5
Hello, the order took way too long. I hope the next one will be faster, have a nice day
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D
Rating: 1 out of 5
How can a sales company be so negligent towards its customers? An order placed at the end of May with the confirmation that my delivery would be made within 15 days, and now, 3 months later, still no delivery and no explanation despite my various follow-ups. I was therefore offered at the end of August the cancellation and refund without any compensation for the damage caused. Two days after this cancellation, I was confirmed the delivery!!! In the meantime, I found another provider, delivery in 5 days and for a price of materials half as cheap. I will not speak well of Doctibike.
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Response from Doctibike
Hello,
We are sincerely sorry for the bad experience you encountered. Your situation does not reflect the level of service we wish to offer our customers.
As indicated during our exchanges, we are unfortunately dependent on the production uncertainties of our manufacturers, which can sometimes cause delays.
Even though this experience has not been satisfactory, we hope you will give us the chance to prove to you in the future the quality of our service.
Once again, our apologies for the inconvenience caused.
Best regards,
The Doctibike team.
We are sincerely sorry for the bad experience you encountered. Your situation does not reflect the level of service we wish to offer our customers.
As indicated during our exchanges, we are unfortunately dependent on the production uncertainties of our manufacturers, which can sometimes cause delays.
Even though this experience has not been satisfactory, we hope you will give us the chance to prove to you in the future the quality of our service.
Once again, our apologies for the inconvenience caused.
Best regards,
The Doctibike team.
J
Rating: 4 out of 5
Nothing to report for now
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S
Rating: 1 out of 5
Defective product upon delivery. Long customer service that I have to follow up on
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S
Rating: 1 out of 5
The product does not fit my Bosch Power Tube 400 (ref. no. 0 275 007 55).
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M
Rating: 4 out of 5
order received quickly
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G
Rating: 2 out of 5
The staff is rather pleasant but 1 question by email ... and 5 emails! Then follow up to ensure my order is taken into account and follow up for it to be delivered ... and get help from the bike seller to adapt the battery (integrate a wire into the bike that acts as an adapter! so-so but the interlocutors are pleasant nonetheless
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Response from Doctibike
Hello Madam,
We are delighted to read that the ordered product has met your expectations.
Indeed, the installation of certain specific parts like yours sometimes requires the expertise of a cycling professional.
Best regards.
We are delighted to read that the ordered product has met your expectations.
Indeed, the installation of certain specific parts like yours sometimes requires the expertise of a cycling professional.
Best regards.
F
Rating: 4 out of 5
Thank you very much - the charger change was perfect because the one there works well without any issues. Thanks to your patience, the replacement process was very satisfactory
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E
Rating: 4 out of 5
Hello, yes I am happy to have bought a battery from you and to get my e-bike working again, but I am a bit disappointed that I can't cover as many kilometers in one go; with the old battery, I could do a hundred kilometers. Thank you anyway.
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S
Rating: 4 out of 5
The battery indicators do not light up during charging and resetting by long pressing the battery button does not work
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T
Rating: 4 out of 5
After it was not clear whether the product was used or not, Doctibike made great efforts to dispel all doubts and also offered a return. The display case was stained, but the display was better than my old one, so I kept it.
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M
Rating: 4 out of 5
I simply regret that the battery is refurbished in China !!
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Response from Doctibike
Hello and thank you for your feedback! We confirm that the battery you received is new and not refurbished. Like many electronic products, it is possibly made in China, which does not detract from its quality: it meets rigorous standards to ensure performance and reliability.
The Doctibike team
The Doctibike team
C
Rating: 4 out of 5
Battery received very quickly and perfectly replaces the old one. I was missing the charger, and the very professional after-sales service offered me a convenient solution. I can't wait to get everything back in working order.
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J
Rating: 4 out of 5
Very responsive following my request.
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T
Rating: 1 out of 5
A battery sent for repair, deemed irreparable by Doctibike and returned incomplete. Response from Doctibike: "We are sorry for the missing part but we can't find it." Not very professional, especially since this part (dust cover) is not sold with the new battery. I now have a "gap" between the frame and the battery on my €4000 bike. Thank you, Doctibike!
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Response from Doctibike
Hello,
Thank you for your feedback! We are delighted to hear that the new battery works perfectly on your bike.
Regarding the missing "aesthetic" cover lost during the intervention, we apologize. Despite our extensive searches with our suppliers, this part is unfortunately no longer produced.
Although this does not affect the proper functioning of the bike, we understand that it can be disappointing. Please do not hesitate to contact us if we can assist you in any other way.
Best regards,
Thank you for your feedback! We are delighted to hear that the new battery works perfectly on your bike.
Regarding the missing "aesthetic" cover lost during the intervention, we apologize. Despite our extensive searches with our suppliers, this part is unfortunately no longer produced.
Although this does not affect the proper functioning of the bike, we understand that it can be disappointing. Please do not hesitate to contact us if we can assist you in any other way.
Best regards,
G
Rating: 1 out of 5
The received item does not match at all the one ordered... I hope the exchange will work and that it will end perfectly.
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Response from Doctibike
Hello Maame,
Thank you for your feedback, and we are delighted to hear that the second shipment has resolved the situation.
We sincerely apologize again for the initial error and thank you for your understanding and patience throughout the exchange.
Please do not hesitate to reach out to us for any further requests.
Best regards.
Thank you for your feedback, and we are delighted to hear that the second shipment has resolved the situation.
We sincerely apologize again for the initial error and thank you for your understanding and patience throughout the exchange.
Please do not hesitate to reach out to us for any further requests.
Best regards.
N
Rating: 1 out of 5
Ordered a battery, 1 month later while the money has been cashed I am told that the battery is no longer manufactured... they offer me another model that is a bit cheaper and a refund of the difference.. 3 weeks to refund this difference and so back to 2 months of waiting for the battery.. No apology, no commercial gesture and the customer service even tells me that I should have called them before ordering!! A shame!!
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Response from Doctibike
Hello,
We are sincerely sorry for this experience and fully understand your frustration.
Indeed, following your order, we faced a permanent shortage of the initially selected model, information that had not been communicated to us in advance by the supplier. We then offered you a perfectly compatible model, cheaper, and proceeded with the refund of the difference – a refund that, we agree, took longer than expected, and we apologize for that.
Our team does its best every day to provide a responsive and transparent service, but it is clear that in your case, we did not meet expectations and we want to apologize for that.
Best regards.
We are sincerely sorry for this experience and fully understand your frustration.
Indeed, following your order, we faced a permanent shortage of the initially selected model, information that had not been communicated to us in advance by the supplier. We then offered you a perfectly compatible model, cheaper, and proceeded with the refund of the difference – a refund that, we agree, took longer than expected, and we apologize for that.
Our team does its best every day to provide a responsive and transparent service, but it is clear that in your case, we did not meet expectations and we want to apologize for that.
Best regards.
D
Rating: 4 out of 5
Responsive site and delivery time kept
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J
Rating: 2 out of 5
Despite my numerous emails sent, I have received no response regarding the diagnostic report from 03/04/2025, which is completely erroneous. Following my various observations, the technician concluded that he had made an error and that my battery had lost 50% of its autonomy, which is entirely different from the report stating: charge and discharge voltage: 0 and that the battery pack was out of service!.......................
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Response from Doctibike
Hello,
We are sorry to hear that you have not received our response. Unfortunately, it sometimes happens that some of our messages are redirected to spam, which may explain this situation.
Please know that our customer service strives to respond to each request within 48 hours, with personalized and relevant answers. The satisfaction of our customers remains our daily priority.
If needed, I invite you to contact us directly at 09.67.04.31.33
Best regards.
We are sorry to hear that you have not received our response. Unfortunately, it sometimes happens that some of our messages are redirected to spam, which may explain this situation.
Please know that our customer service strives to respond to each request within 48 hours, with personalized and relevant answers. The satisfaction of our customers remains our daily priority.
If needed, I invite you to contact us directly at 09.67.04.31.33
Best regards.
P
Rating: 1 out of 5
I paid for a delivery on April 15 and received it on April 22, a great Easter weekend with an electric bike; the purchase was a bike battery.
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Response from Doctibike
Hello Sir,
We fully understand your disappointment and would like to sincerely apologize for the inconvenience caused.
In your case, the delivery delay is entirely due to a failure on the part of the carrier, independent of our will. We did indeed ship your order within the announced deadlines, but unfortunately, the subsequent process no longer directly depends on us.
We share your frustration, especially since we know how important it is to be able to enjoy your equipment on time, particularly for the weekend.
Rest assured that we are reporting this incident to the carrier so that it does not happen again.
Thank you again for your understanding,
Best regards,
We fully understand your disappointment and would like to sincerely apologize for the inconvenience caused.
In your case, the delivery delay is entirely due to a failure on the part of the carrier, independent of our will. We did indeed ship your order within the announced deadlines, but unfortunately, the subsequent process no longer directly depends on us.
We share your frustration, especially since we know how important it is to be able to enjoy your equipment on time, particularly for the weekend.
Rest assured that we are reporting this incident to the carrier so that it does not happen again.
Thank you again for your understanding,
Best regards,
A
Rating: 4 out of 5
Excellent
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P
Rating: 4 out of 5
Develop a list of skilled people by sector. It took me three months to find someone capable of properly installing a display and its specific cable.
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P
Rating: 4 out of 5
Compatible battery arrived with a small delay of 3 weeks, as the battery was out of stock. It seems to work well. Thank you for the advice on how to save on buying a new battery.
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C
Rating: 2 out of 5
The photo on the site and the delivered product are not the same.
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Response from Doctibike
Hello Sir,
Thank you for your feedback.
Despite numerous searches conducted with our various suppliers, we have unfortunately not been able to offer you a compatible 36V charger for your battery, as it is particularly specific.
We are sincerely sorry and ask you to please excuse us for this inconvenience. Please be assured that we are doing everything possible every day to best meet the needs of our customers and to provide you with complete satisfaction.
We remain at your disposal for any further requests,
Best regards,
Thank you for your feedback.
Despite numerous searches conducted with our various suppliers, we have unfortunately not been able to offer you a compatible 36V charger for your battery, as it is particularly specific.
We are sincerely sorry and ask you to please excuse us for this inconvenience. Please be assured that we are doing everything possible every day to best meet the needs of our customers and to provide you with complete satisfaction.
We remain at your disposal for any further requests,
Best regards,
V
Rating: 1 out of 5
Charger received that does not work
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Response from Doctibike
Hello Madam,
We are sincerely sorry to learn that the charger you received turned out to be defective. We apologize for this inconvenience.
Our goal is to offer new and quality references, and we regret that this product did not meet your expectations.
Best regards.
We are sincerely sorry to learn that the charger you received turned out to be defective. We apologize for this inconvenience.
Our goal is to offer new and quality references, and we regret that this product did not meet your expectations.
Best regards.
E
Rating: 4 out of 5
All good, thank you
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Response from Doctibike
Elia,
M
Rating: 1 out of 5
I am not satisfied because the product does not match what I wanted.
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Response from Doctibike
Hello,
We are sorry to learn that the product received did not meet your expectations. After verification, we indeed found an error in the product sheet, and thanks to your feedback, we were able to correct it to ensure better transparency for our future customers.
We sincerely thank you for your report and remain at your disposal to find a solution that can satisfy you.
Best regards,
We are sorry to learn that the product received did not meet your expectations. After verification, we indeed found an error in the product sheet, and thanks to your feedback, we were able to correct it to ensure better transparency for our future customers.
We sincerely thank you for your report and remain at your disposal to find a solution that can satisfy you.
Best regards,
A
Rating: 1 out of 5
A mercantile company that only seeks its own interest and has no desire to meet the expectations of its customers.
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Response from Doctibike
Hello Sir,
We are sincerely sorry that you had this impression. Contrary to what you mentioned, we have attempted several times to contact you in order to find a solution suitable for your situation, but unfortunately, we did not receive a response from you.
Our priority remains the satisfaction of our customers, and we invite you to contact us directly by email or by phone so that we can resolve this together.
Best regards,
We are sincerely sorry that you had this impression. Contrary to what you mentioned, we have attempted several times to contact you in order to find a solution suitable for your situation, but unfortunately, we did not receive a response from you.
Our priority remains the satisfaction of our customers, and we invite you to contact us directly by email or by phone so that we can resolve this together.
Best regards,
C
Rating: 1 out of 5
No feedback from the sales department to review
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Response from Doctibike
Hello Mrs. Miaux,
We are sincerely sorry that your experience with Doctibike did not meet your expectations.
Please know that we take every complaint very seriously and that our customer service has made every effort to respond to you as quickly as possible.
Your last email was dated April 18 at 3:08 PM and a response was provided to you on the same day at 3:23 PM.
We then attempted to reach you by phone on April 22, leaving you a voicemail, followed by an email.
A new call without response was made on April 28, followed by another email on the same date.
In this last email, we informed you that your refund had indeed been processed a few days earlier and we asked if you had been able to confirm its receipt in your bank account.
Bank processing times sometimes apply and we wanted to ensure its proper receipt.
Despite our attempts to contact you, we unfortunately have not received any feedback.
Sometimes certain emails are redirected to spam, which could explain this misunderstanding.
We fully understand your disappointment regarding the processing time of this refund and we apologize for this wait.
Rest assured that we have worked on our procedures to resolve this waiting time.
We remain at your disposal if you wish to discuss again.
Customer Service.
We are sincerely sorry that your experience with Doctibike did not meet your expectations.
Please know that we take every complaint very seriously and that our customer service has made every effort to respond to you as quickly as possible.
Your last email was dated April 18 at 3:08 PM and a response was provided to you on the same day at 3:23 PM.
We then attempted to reach you by phone on April 22, leaving you a voicemail, followed by an email.
A new call without response was made on April 28, followed by another email on the same date.
In this last email, we informed you that your refund had indeed been processed a few days earlier and we asked if you had been able to confirm its receipt in your bank account.
Bank processing times sometimes apply and we wanted to ensure its proper receipt.
Despite our attempts to contact you, we unfortunately have not received any feedback.
Sometimes certain emails are redirected to spam, which could explain this misunderstanding.
We fully understand your disappointment regarding the processing time of this refund and we apologize for this wait.
Rest assured that we have worked on our procedures to resolve this waiting time.
We remain at your disposal if you wish to discuss again.
Customer Service.
A
Rating: 4 out of 5
Speed from order to receipt.
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J
Rating: 4 out of 5
Good
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Response from Doctibike
Dear Jose, we sincerely thank you for your positive feedback regarding our Doctibike site. Your comments are valuable and encourage us to continue improving our services. Please feel free to share your suggestions to achieve the perfect score!
C
Rating: 4 out of 5
Effective and professional
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