English 
M
Rating: 5 out of 5
Delivery perfect and deadline respected
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 205 published reviews
Summary of reviews
Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.
Reviews 1, 2 and 5 stars
Reset filtersD
Rating: 1 out of 5
Very bad experience with this site. I ordered a charger that turned out to be incompatible. I had to return it at my own expense, paying for the return shipping in addition to the initial shipping costs. Instead of a refund, the site imposed a credit note on me while keeping the shipping fees, which I find totally unfair. Moreover, customer service is almost non-existent: I tried to contact them by email to get information about the correct charger, but I never received a response. I strongly advise against this site. Lack of seriousness, transparency, and respect for the customer.
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Response from Doctibike
Hello,
After verification, our customer service has indeed responded to all your requests, including the most persistent ones, with clarity and responsiveness. Your case has been treated with all the necessary attention.
However, we remind you that, in accordance with our General Terms and Conditions of Sale, it is recommended to contact our customer service before placing any order when you have a doubt, in order to avoid this type of situation and a potential product return.
As stated in our GTC, return shipping costs remain the responsibility of the customer in this case.
We remain available if you wish to engage in a constructive manner.
Best regards.
After verification, our customer service has indeed responded to all your requests, including the most persistent ones, with clarity and responsiveness. Your case has been treated with all the necessary attention.
However, we remind you that, in accordance with our General Terms and Conditions of Sale, it is recommended to contact our customer service before placing any order when you have a doubt, in order to avoid this type of situation and a potential product return.
As stated in our GTC, return shipping costs remain the responsibility of the customer in this case.
We remain available if you wish to engage in a constructive manner.
Best regards.
A
Rating: 5 out of 5
Good
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D
Rating: 5 out of 5
Deadlines met, compliant material, small registration issue quickly resolved. Site to recommend.
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M
Rating: 5 out of 5
Perfect
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B
Rating: 5 out of 5
Very fast order. I recommend this site
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R
Rating: 5 out of 5
Perfect!
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D
Rating: 5 out of 5
Super punctuality
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C
Rating: 5 out of 5
Perfectly compatible battery.
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C
Rating: 5 out of 5
Everything is perfect
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M
Rating: 5 out of 5
Everything is perfect!
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M
Rating: 5 out of 5
I received my order well protected quickly
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C
Rating: 5 out of 5
Fast corresponds to the perfect order
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T
Rating: 5 out of 5
Very good
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E
Rating: 5 out of 5
Super fast
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D
Rating: 5 out of 5
Perfect!
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J
Rating: 5 out of 5
Battery suitable for the bike, very good. It's a shame that there is no proposal to take back the old battery, which had only traveled 37 km!
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G
Rating: 5 out of 5
Good experience
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P
Rating: 5 out of 5
nickel
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B
Rating: 1 out of 5
The 36V 2Ah Arcade charger with a round 3-pin plug that I ordered to replace the charger for my Beaufort bike does not fit into the battery. I contacted Doctibike for a replacement ten days ago but they have not yet responded.
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F
Rating: 5 out of 5
Compliant battery Works very well
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J
Rating: 5 out of 5
Everything is satisfactory
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J
Rating: 5 out of 5
Smooth service
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A
Rating: 5 out of 5
I received the battery I ordered in Slovenia quite quickly. It's really appreciated that you also deliver to Slovenia. I am even more delighted to have received a battery for my 2019 electric bike, compatible with the Shimano system and originally from the Fit brand. You are among the few who have it in stock in the EU.
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S
Rating: 5 out of 5
Great service. Efficient and fast
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J
Rating: 5 out of 5
very satisfied with my order
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F
Rating: 5 out of 5
Fast shipping +++
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G
Rating: 5 out of 5
Purchase without problems, fast delivery, impeccable packaging and, from what I have been able to judge so far, a product that works perfectly.
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V
Rating: 5 out of 5
-
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F
Rating: 5 out of 5
Nickel
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O
Rating: 5 out of 5
no problem, a customer service that works
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S
Rating: 5 out of 5
Listening and very good advice
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M
Rating: 5 out of 5
Everything is perfect, the charger works well and fits my bike even though it's not the same brand, for a very reasonable price, and the delivery was super fast with good packaging. I was surprised by the quality of the service! I will carefully keep the contact details of this site for next time!!
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T
Rating: 1 out of 5
hello.bad experience, little information for the customer to answer an email 5 days and they do not inform about the deliveries to the islands THANK YOU I HAVE CANCELED the order and I expect the refund
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J
Rating: 5 out of 5
Perfectly responds to my order and my needs
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F
Rating: 5 out of 5
fast delivery and hand delivery unlike other couriers
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P
Rating: 5 out of 5
Received quickly, the assembly is very simple and the locking of my battery works very well.
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C
Rating: 5 out of 5
Article in accordance with my order and delivered quickly.
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P
Rating: 5 out of 5
Perfect
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B
Rating: 1 out of 5
Several return forms remained unanswered due to a pin model error in my battery order. Incorrect customer reception opening hours regarding closing on Friday afternoon at 4:30 PM and not 5 PM. No phone response during opening hours (a phone service on an inventory Wednesday or at the end of Friday afternoon that offers nothing but to call back). Returning the battery by post is impossible (limited to 100w) which redirected me to UPS (the site is not clear about the return methods by our own means). I'm throwing in the towel, I'm going to take a screwdriver to tinker with the battery and swap the connector with the old battery that no longer charges. I do not feel helped at all with this sale.
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