Customer reviews of Doctibike

9,6 /10

Based on 1 456 published reviews

5 1 313 90% 4 76 5% 3 24 2% 2 11 1% 1 32 2%

Summary of reviews

Doctibike consistently delivers fast, reliable service with quick processing and careful packaging, and customers appreciate the easy contact, personalized advice, and responsive support that helps them select the right battery. Many reviews highlight smooth, compliant deliveries and products that arrive as described and fit well with their bikes, often enabling immediate use and improved autonomy. The store shows strong reliability and professionalism, with several customers noting helpful pre-purchase guidance, thorough product information, and a seamless return experience when needed. Overall, the experience combines fast delivery, accurate product matching, and attentive customer service that supports confident purchases.

Reviews 1 and 2 stars

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Milandou Y.

Published on 09/04/2025 à 06h58 following a purchase from 18/03/2025

I am not satisfied because the product does not match what I wanted.

Translated reviews

Response from Doctibike Published on 15/05/2025

Hello,

We are sorry to learn that the product received did not meet your expectations. After verification, we indeed found an error in the product sheet, and thanks to your feedback, we were able to correct it to ensure better transparency for our future customers.

We sincerely thank you for your report and remain at your disposal to find a solution that can satisfy you.

Best regards,

Aubrin H.

Published on 08/04/2025 à 13h22 following a purchase from 13/10/2024

A mercantile company that only seeks its own interest and has no desire to meet the expectations of its customers.

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Response from Doctibike Published on 15/05/2025

Hello Sir,

We are sincerely sorry that you had this impression. Contrary to what you mentioned, we have attempted several times to contact you in order to find a solution suitable for your situation, but unfortunately, we did not receive a response from you.

Our priority remains the satisfaction of our customers, and we invite you to contact us directly by email or by phone so that we can resolve this together.

Best regards,

Catherine M.

Published on 08/04/2025 à 10h58 following a purchase from 09/03/2025

No feedback from the sales department to review

Translated reviews

Response from Doctibike Published on 19/05/2025

Hello Mrs. Miaux,
We are sincerely sorry that your experience with Doctibike did not meet your expectations.
Please know that we take every complaint very seriously and that our customer service has made every effort to respond to you as quickly as possible.
Your last email was dated April 18 at 3:08 PM and a response was provided to you on the same day at 3:23 PM.
We then attempted to reach you by phone on April 22, leaving you a voicemail, followed by an email.
A new call without response was made on April 28, followed by another email on the same date.
In this last email, we informed you that your refund had indeed been processed a few days earlier and we asked if you had been able to confirm its receipt in your bank account.
Bank processing times sometimes apply and we wanted to ensure its proper receipt.
Despite our attempts to contact you, we unfortunately have not received any feedback.
Sometimes certain emails are redirected to spam, which could explain this misunderstanding.
We fully understand your disappointment regarding the processing time of this refund and we apologize for this wait.
Rest assured that we have worked on our procedures to resolve this waiting time.
We remain at your disposal if you wish to discuss again.
Customer Service.