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C
Rating: 4 out of 5
Everything went perfectly. The battery is as described and was delivered within 3 days.
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 206 published reviews
Summary of reviews
Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.
Reviews 1, 3, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
VERY GOOD
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M
Rating: 5 out of 5
Very fast delivery Fits perfectly to my bike
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S
Rating: 5 out of 5
Fast delivery and battery that works on my bike cheaper than offered by Intersport
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U
Rating: 5 out of 5
Very professional and fast delivery.
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U
Rating: 1 out of 5
Incorrect goods
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Response from Doctibike
Good day,
We sincerely regret to hear that your experience was not satisfactory.
Upon checking, it appears that the provided reference number for the charger matches the recommended model for your device. However, the data we have indicates that the malfunction is likely due to the battery and not the charger.
To quickly provide you with a suitable solution, we have tried to contact you multiple times, but unfortunately, we have not yet received a response from you.
Our customer service is of course at your disposal to further analyze the situation and find a satisfactory solution.
We remain available and hope to speak with you soon.
We sincerely regret to hear that your experience was not satisfactory.
Upon checking, it appears that the provided reference number for the charger matches the recommended model for your device. However, the data we have indicates that the malfunction is likely due to the battery and not the charger.
To quickly provide you with a suitable solution, we have tried to contact you multiple times, but unfortunately, we have not yet received a response from you.
Our customer service is of course at your disposal to further analyze the situation and find a satisfactory solution.
We remain available and hope to speak with you soon.
C
Rating: 5 out of 5
Very serious company, very friendly and competent staff. I recommend
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M
Rating: 4 out of 5
fast
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C
Rating: 5 out of 5
Fast Delivery I recommend 200%
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G
Rating: 5 out of 5
Good advice, standard prices, very fast delivery, I recommend Doctibike
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A
Rating: 5 out of 5
Battery finally arrived in Morocco no problem everything is fine thank you
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L
Rating: 5 out of 5
Order received late by the carrier and arrived well at destination.
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P
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Very good welcome on site.
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D
Rating: 5 out of 5
Communication and speed in exceptional delivery
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S
Rating: 5 out of 5
I ordered a battery for my Giant bike (ENTOUR E+1 LDS YAL 300W NX7 U M GR) to replace the original battery (EnergyPack300 244M36300R-01V). Everything works very well. However, as mentioned in a previous comment: the small downside concerns the compatibility of the charge indicator whose high light blinks constantly limiting the knowledge of the charge level. Given the price difference with a non-generic battery, I am willing to accept this, and I am therefore very satisfied with my purchase! Customer service is top-notch and very responsive.
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C
Rating: 5 out of 5
Very good service Package received in 3 days And a bike ready for 5 years with a new battery
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N
Rating: 5 out of 5
Works perfectly, shipping without issues
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C
Rating: 4 out of 5
RAS, product corresponding to the request, fast service
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J
Rating: 5 out of 5
Fast delivery and product according to my order
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O
Rating: 5 out of 5
Very satisfied with my order, nothing to say, everything is perfect
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D
Rating: 5 out of 5
Fast delivery, product as described, I am very satisfied.
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J
Rating: 5 out of 5
everything went well
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P
Rating: 5 out of 5
The catalog is very clear, my delivery is fast and in accordance with the order. The packaging is neat and secure. I recommend without reservation.
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C
Rating: 5 out of 5
Great team at doctibike. Well advised, very well adapted purchase... In short, top-notch. Nothing to complain about, impeccable.
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S
Rating: 5 out of 5
The product is compliant and professionalism is top-notch
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M
Rating: 5 out of 5
Perfect at moment...
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D
Rating: 5 out of 5
2 purchases made on time, products conforming to my requests and operational, nothing to say
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B
Rating: 5 out of 5
The battery works as specified, delivered quickly. Unfortunately, the track & trace is only available when the package arrives in the destination country, so for the first two days you are left wondering if it will be okay. But it will be okay :-)
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A
Rating: 5 out of 5
Great product, excellent shipping, perfectly assembled, everything is ok. I ask if the warranty activates automatically, thank you.
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J
Rating: 5 out of 5
Very satisfied, order arrived very quickly.
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M
Rating: 5 out of 5
Good reception but not used yet
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O
Rating: 5 out of 5
Package well received, quality as expected. Very good. To recommend
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P
Rating: 5 out of 5
In line with my expectations. Nothing to report
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L
Rating: 5 out of 5
Perfect thank you
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P
Rating: 5 out of 5
super delay parts everything is perfect
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J
Rating: 5 out of 5
Impeccable!
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R
Rating: 5 out of 5
excellent and punctual service
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S
Rating: 5 out of 5
Fast and compliant delivery
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M
Rating: 1 out of 5
Not great trade policy. Zero commercial attitude. Top telephone customer service. However, I do not recommend.
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