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J
Rating: 5 out of 5
Following my request for a Shimano battery, everything went very smoothly, delivery deadlines were respected. Very good experience
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 206 published reviews
Summary of reviews
Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.
Reviews 1, 3, 4 and 5 stars
Reset filtersP
Rating: 5 out of 5
Very good service: Speed, competence, and quick responses to questions. I would advise users of the refurbishment service to fully charge their battery upon receipt before using it on their electric bike.
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P
Rating: 5 out of 5
Super after-sales service!
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Z
Rating: 5 out of 5
It's not the first time, they are well-packaged professionals. Fast delivery, after-sales service. The TOTAL I highly recommend.
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S
Rating: 5 out of 5
Quick and efficient information. Great!
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P
Rating: 5 out of 5
I highly recommend it. I am satisfied with my order as well as the delivery.
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C
Rating: 5 out of 5
Serious fast
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D
Rating: 5 out of 5
A simple email with a photo of my old 10-year-old battery and the next day I received a link to the corresponding battery. Order placed on Tuesday, received on Friday! Top notch
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P
Rating: 5 out of 5
Super
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V
Rating: 5 out of 5
Perfect
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F
Rating: 5 out of 5
Very fast delivery, super happy
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R
Rating: 5 out of 5
Very satisfactory. Before placing my order, I spoke to someone on the phone who gave me very good information about the product I wanted. Not disappointed. Fast delivery. Ordered on Thursday late afternoon and delivered on Saturday at 1 PM. I recommend.
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F
Rating: 4 out of 5
Thank you very much - the charger change was perfect because the one there works well without any issues. Thanks to your patience, the replacement process was very satisfactory
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G
Rating: 5 out of 5
Since I was not French, communication was sometimes difficult and filling out the forms was challenging for me. Nevertheless, everything worked perfectly. The response time to emails is very good and the shipping is very fast. I was surprised by the relatively short delivery time of the logistics service provider. Doctibike was the only supplier of my battery and I was already skeptical, but I was very positively surprised in all respects. I can only recommend it.
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T
Rating: 5 out of 5
Received battery as ordered in a week. Now enjoying riding my bike again.
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A
Rating: 5 out of 5
A serious and committed company with its clients
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J
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Very good fast service, very good battery unavailable elsewhere, just a bit expensive but that's the law of supply and demand...
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M
Rating: 5 out of 5
Thank you very much. All was perfect.
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A
Rating: 5 out of 5
Very good dealer. Very fast delivery.
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A
Rating: 5 out of 5
Everything went very well. I made a mistake while placing my order and I asked for it to be canceled (they did that) and I placed the order correctly again. I received my package quite quickly. Very satisfied.
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D
Rating: 5 out of 5
Everything went perfectly. I am very satisfied.
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R
Rating: 5 out of 5
Fast and efficient
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E
Rating: 4 out of 5
Hello, yes I am happy to have bought a battery from you and to get my e-bike working again, but I am a bit disappointed that I can't cover as many kilometers in one go; with the old battery, I could do a hundred kilometers. Thank you anyway.
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S
Rating: 4 out of 5
The battery indicators do not light up during charging and resetting by long pressing the battery button does not work
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C
Rating: 5 out of 5
Very reactive
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A
Rating: 5 out of 5
Order shipped quickly Received in good condition and the battery meets all my expectations Perfect in every way
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J
Rating: 5 out of 5
good advice, product in stock
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C
Rating: 5 out of 5
Fast and efficient. Haven't tested the battery on the bike yet ;)
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J
Rating: 5 out of 5
Very satisfied with our acquisition. All our inquiries received relevant answers. Very high professionalism and great kindness from our contact person. All the tests carried out correspond exactly to the information provided. Highly recommended.
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N
Rating: 5 out of 5
New battery as indicated, impeccable, thank you
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M
Rating: 5 out of 5
very good advice with fast delivery
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J
Rating: 5 out of 5
Perfect. Responsive and good value for money
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P
Rating: 5 out of 5
Ease of finding the right model on the site, ordering it... and paying. Very fast delivery, well packaged. A great price! All promises are kept. I am already giving out your contact details!
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N
Rating: 5 out of 5
Efficient and responsive service in message exchanges, which is very appreciated.
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A
Rating: 5 out of 5
Perfect delivery, battery fits well on my bike. Satisfied.
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M
Rating: 5 out of 5
FAST DELIVERY, COMPLIANT PRODUCT
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F
Rating: 5 out of 5
Hello, a lot of complications. My battery sent for diagnosis, lost in the mail. A bit of a long waiting period. One not very cooperative secretary. However, Pierre and his colleague are charming, efficient, and understanding. The proposed solution is satisfactory. My new battery is charged and operational. Thanks to them.
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N
Rating: 5 out of 5
Very good, very efficient. Everything was very well organized.
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J
Rating: 5 out of 5
Very happy to find a refurbished battery, and to know that I can have mine refurbished! Thank you for the quick processing of the order! Well done!
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