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B
Rating: 5 out of 5
Perfect, I highly recommend it
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 205 published reviews
Summary of reviews
Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.
Reviews 1, 3, 4 and 5 stars
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Rating: 5 out of 5
super
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P
Rating: 5 out of 5
I have received my battery for my electric bike, now I am with you for the implementation for the return of my old battery
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C
Rating: 5 out of 5
New quality battery that fits perfectly on my bike. Well-protected shipping and received on the agreed date.
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J
Rating: 5 out of 5
The delivery has been made, unfortunately the reference of the ordered battery is not the correct one.
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E
Rating: 5 out of 5
Phone reception, advice, responsiveness, ordering, delivery, nothing to complain about. I recommend.
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G
Rating: 1 out of 5
The received item does not match at all the one ordered... I hope the exchange will work and that it will end perfectly.
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Response from Doctibike
Hello Maame,
Thank you for your feedback, and we are delighted to hear that the second shipment has resolved the situation.
We sincerely apologize again for the initial error and thank you for your understanding and patience throughout the exchange.
Please do not hesitate to reach out to us for any further requests.
Best regards.
Thank you for your feedback, and we are delighted to hear that the second shipment has resolved the situation.
We sincerely apologize again for the initial error and thank you for your understanding and patience throughout the exchange.
Please do not hesitate to reach out to us for any further requests.
Best regards.
C
Rating: 5 out of 5
Advice, responsiveness, website, prices, choices - everything is perfect, I highly recommend.
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B
Rating: 5 out of 5
The product meets our expectations exactly
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F
Rating: 5 out of 5
Good price and responsive.
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N
Rating: 1 out of 5
Ordered a battery, 1 month later while the money has been cashed I am told that the battery is no longer manufactured... they offer me another model that is a bit cheaper and a refund of the difference.. 3 weeks to refund this difference and so back to 2 months of waiting for the battery.. No apology, no commercial gesture and the customer service even tells me that I should have called them before ordering!! A shame!!
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Response from Doctibike
Hello,
We are sincerely sorry for this experience and fully understand your frustration.
Indeed, following your order, we faced a permanent shortage of the initially selected model, information that had not been communicated to us in advance by the supplier. We then offered you a perfectly compatible model, cheaper, and proceeded with the refund of the difference – a refund that, we agree, took longer than expected, and we apologize for that.
Our team does its best every day to provide a responsive and transparent service, but it is clear that in your case, we did not meet expectations and we want to apologize for that.
Best regards.
We are sincerely sorry for this experience and fully understand your frustration.
Indeed, following your order, we faced a permanent shortage of the initially selected model, information that had not been communicated to us in advance by the supplier. We then offered you a perfectly compatible model, cheaper, and proceeded with the refund of the difference – a refund that, we agree, took longer than expected, and we apologize for that.
Our team does its best every day to provide a responsive and transparent service, but it is clear that in your case, we did not meet expectations and we want to apologize for that.
Best regards.
É
Rating: 5 out of 5
Very responsive when there is a problem, they take responsibility and try to find a solution.
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D
Rating: 4 out of 5
Responsive site and delivery time kept
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G
Rating: 5 out of 5
Great, delivered as planned!
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S
Rating: 5 out of 5
Order received quickly and as expected
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J
Rating: 5 out of 5
Very well, nothing to report
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E
Rating: 5 out of 5
Very fast reception and product. Compliant, I recommend.
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C
Rating: 5 out of 5
5 stars Thank you for the speed and quality of the delivery.
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P
Rating: 5 out of 5
Order delivered within 3 days, thank you. As for the product, I am currently testing it and so far everything is going well. Thanks to Doctibike.
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P
Rating: 1 out of 5
I paid for a delivery on April 15 and received it on April 22, a great Easter weekend with an electric bike; the purchase was a bike battery.
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Response from Doctibike
Hello Sir,
We fully understand your disappointment and would like to sincerely apologize for the inconvenience caused.
In your case, the delivery delay is entirely due to a failure on the part of the carrier, independent of our will. We did indeed ship your order within the announced deadlines, but unfortunately, the subsequent process no longer directly depends on us.
We share your frustration, especially since we know how important it is to be able to enjoy your equipment on time, particularly for the weekend.
Rest assured that we are reporting this incident to the carrier so that it does not happen again.
Thank you again for your understanding,
Best regards,
We fully understand your disappointment and would like to sincerely apologize for the inconvenience caused.
In your case, the delivery delay is entirely due to a failure on the part of the carrier, independent of our will. We did indeed ship your order within the announced deadlines, but unfortunately, the subsequent process no longer directly depends on us.
We share your frustration, especially since we know how important it is to be able to enjoy your equipment on time, particularly for the weekend.
Rest assured that we are reporting this incident to the carrier so that it does not happen again.
Thank you again for your understanding,
Best regards,
G
Rating: 5 out of 5
Satisfied with the product that works very well
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O
Rating: 5 out of 5
I really appreciated the service from Doctibike before the purchase, through email exchanges advising me on the right secondary battery for my Moustache bike and my use case. Additionally, the prices are attractive and the delivery very fast. Well done.
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M
Rating: 5 out of 5
All good, thank you!
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F
Rating: 5 out of 5
fast deadline RAS
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B
Rating: 5 out of 5
Product as described, excellent responsiveness. I am extremely satisfied.
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I
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Excellent services, speed and efficiency for this company.
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A
Rating: 5 out of 5
Product as described, delivery was perfect
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G
Rating: 5 out of 5
VERY WELL SINCERELY
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 4 out of 5
Excellent
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B
Rating: 5 out of 5
Battery sent for diagnosis after taking in water (I had expressed doubts about the integrity of the BMS before sending). A few days later, I was informed that the BMS is dead but they are not replacing it. Why accept the battery? Almost 100 euros easily gained for them. Then there was the intervention of customer service with whom I was able to communicate to understand what had happened in order to find a solution and avoid any future problems. The 5 stars are for them because this is indeed the first time a dispute has been resolved so well with such courtesy and a concern for improvement. Thank you.
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Response from Doctibike
Mr. Schmitt, Thank you for taking the time to modify your review and share your experience in such detail. We fully understand your initial frustration and regret that the situation may have caused confusion. The purpose of our diagnosis was precisely to shed light on the condition of your battery and to confirm (or not) the hypothesis of a defective BMS. Unfortunately, as mentioned during our exchanges, a replacement was not feasible in this specific case. We are nonetheless very happy that our customer service was able to provide you with the listening, clarity, and explanations you were expecting. Your recognition and your 5 stars sincerely touch us, especially as they highlight the importance of constructive dialogue. The Doctibike team
P
Rating: 5 out of 5
Order received quickly
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S
Rating: 5 out of 5
I am satisfied even though I am going to return my VAE FIT battery charger because I made a mistake; it's not easy to identify the tip in your photos, which is where my error came from! However, a 50 euro penalty is too much!
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J
Rating: 5 out of 5
nothing to report, perfect delivery
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D
Rating: 5 out of 5
Quick response, and it communicates the procedure to follow to order the correct battery corresponding to the brand of your electric bike.
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F
Rating: 5 out of 5
Satisfactory
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J
Rating: 5 out of 5
All quick and efficient with a welcome discount applied after the order. Perfect.
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L
Rating: 5 out of 5
The order was received quickly and matched exactly what was ordered.
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D
Rating: 5 out of 5
An initial misunderstanding was ultimately perfectly handled by Doctibike, thank you.
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