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E
Rating: 5 out of 5
Very happy with the order.
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 205 published reviews
Summary of reviews
Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.
Reviews 1, 3, 4 and 5 stars
Reset filtersJ
Rating: 5 out of 5
no problem
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D
Rating: 1 out of 5
Hello, the delivery does not match the order. See my email sent today to [email protected] Thank you for your response
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Response from Doctibike
Hello,
We would like to once again extend our sincerest apologies for sending you the wrong reference.
Your report has been valuable to us: it allowed us to identify and correct a referencing error on our website.
Remaining at your complete disposal,
Best regards,
We would like to once again extend our sincerest apologies for sending you the wrong reference.
Your report has been valuable to us: it allowed us to identify and correct a referencing error on our website.
Remaining at your complete disposal,
Best regards,
J
Rating: 5 out of 5
Everything is correct....
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F
Rating: 5 out of 5
Everything is fine as described
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J
Rating: 5 out of 5
The battery completely meets our expectations. Very well packaged battery. Very very fast delivery in 2 days.
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J
Rating: 4 out of 5
Material compliant and received on time. Victim of a lack of seriousness from the carrier DPD who delivers wherever they want, to the place that suits them. Effective corrective action from Doctibike.
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S
Rating: 5 out of 5
clear site and fast delivery
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R
Rating: 5 out of 5
Perfect battery, fast shipping, I would lower the free shipping threshold to 330€.
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S
Rating: 5 out of 5
Impeccable, nothing to say, responsible and attentive is available. Order received quickly and functional material all good.
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F
Rating: 5 out of 5
Nothing to say: everything is in accordance with expectations. Thank you
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S
Rating: 5 out of 5
Quick response from the technician for the choice of the compatible battery for my bike and efficient processing of the order. Thank you to the whole team. David
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M
Rating: 1 out of 5
I am about to return the battery because it only charges one third even though charged twice overnight!
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L
Rating: 5 out of 5
Great site, fast and with convenient prices and products consistent with the descriptions.
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G
Rating: 5 out of 5
Everything went well. Good battery with capacity. Thank you again
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N
Rating: 5 out of 5
Very happy and satisfied to have ordered from Doctibike. For my search, they were really the best on the market! Honestly, thank you
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P
Rating: 5 out of 5
On-time delivery. Product ok
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R
Rating: 5 out of 5
respected deadlines and compliant order
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P
Rating: 5 out of 5
Product shipped on time as promised. I was looking for this battery on other sites but never found it, often I was told it no longer existed. Thanks to Doctibike, I managed to find it. Pure happiness. Product similar to the original. Thank you Doctibike. I recommend.
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S
Rating: 5 out of 5
Great service, fast.
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J
Rating: 5 out of 5
Nickel battery. Everything was perfect despite a small delivery delay due to a stock shortage. Recommended site. THANK YOU!!!
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S
Rating: 5 out of 5
Ras
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C
Rating: 1 out of 5
I typed the reference of my Joycube charger on Google, a Doctibike page appeared with a replacement charger, I ordered it, I received a charger from another brand while the order confirmation says Joycube.. it doesn't work, I contact customer service who tells me that I made a mistake with the voltage for my battery, while I ordered the selection according to my search on Google... they don't have the right charger for me and refuse to take back the one I ordered because I exceeded the return period by 9 days.
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Response from Doctibike
Hello,
Thank you for taking the time to share your experience.
We completely understand your situation regarding the charger reference. The products we offer are particularly technical and specific. Unfortunately, search engines like Google are not always able to filter these technical details with absolute precision, which can sometimes lead to misdirection to our site.
As we have indicated in our recent exchanges, we always advise, in case of doubt, to contact our customer service beforehand. Our experts are very familiar with our catalog and will be able to guide you immediately to the correct reference.
We would like to remind you that, in accordance with the legislation, the legal withdrawal period is 14 days (and not one month in your case).
Wishing you a pleasant day, I remain at your disposal.
Best regards.
Thank you for taking the time to share your experience.
We completely understand your situation regarding the charger reference. The products we offer are particularly technical and specific. Unfortunately, search engines like Google are not always able to filter these technical details with absolute precision, which can sometimes lead to misdirection to our site.
As we have indicated in our recent exchanges, we always advise, in case of doubt, to contact our customer service beforehand. Our experts are very familiar with our catalog and will be able to guide you immediately to the correct reference.
We would like to remind you that, in accordance with the legislation, the legal withdrawal period is 14 days (and not one month in your case).
Wishing you a pleasant day, I remain at your disposal.
Best regards.
J
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Impeccable service. Thoughtful advice, fast and compliant delivery! I can ride my bike again for my greatest pleasure. Thank you
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O
Rating: 5 out of 5
I received my order very quickly it was perfect
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M
Rating: 5 out of 5
PERFECT
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F
Rating: 5 out of 5
Product conforms to the order, immediate delivery, the ordered battery was really in stock, very interesting price, it definitely deserves the 5 stars
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G
Rating: 5 out of 5
Serious company, immediate delivery, ordered the same day and delivered the next day at a pickup point. It couldn't be better. The product is in accordance with the order and the description on the Doctibike site. I recommend.
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J
Rating: 5 out of 5
Contact is really very easy whether by email or by phone (which is rare these days). Well done! On the order and delivery side: five-star quality service.
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A
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Perfect. Very fast shipping and competitive prices.
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B
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
1st experience at the top, reactive and fast delivery
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J
Rating: 5 out of 5
Good repair and in a short time. I am satisfied. J.MARIEL
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P
Rating: 5 out of 5
Very good
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R
Rating: 5 out of 5
Everything is fine, I trust the three-year warranty of the purchased battery
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P
Rating: 4 out of 5
Well received. Seems to work on my Nakamura E-cliff. Too bad it's not cheaper.
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J
Rating: 4 out of 5
Unbeatable price, super fast shipping. The only downside is the theoretical range (190 kms for my original battery) 177 for the one received
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S
Rating: 5 out of 5
Perfect
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