English 
S
Rating: 4 out of 5
The battery indicators do not light up during charging and resetting by long pressing the battery button does not work
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 205 published reviews
Summary of reviews
Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.
Reviews 1, 3 and 4 stars
Reset filtersP
Rating: 3 out of 5
No information on battery connector. 2 models exist, obviously I ended up with the wrong one forcing me to buy a charger again. Otherwise, customer service responsiveness: good
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T
Rating: 4 out of 5
After it was not clear whether the product was used or not, Doctibike made great efforts to dispel all doubts and also offered a return. The display case was stained, but the display was better than my old one, so I kept it.
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M
Rating: 4 out of 5
I simply regret that the battery is refurbished in China !!
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Response from Doctibike
Hello and thank you for your feedback! We confirm that the battery you received is new and not refurbished. Like many electronic products, it is possibly made in China, which does not detract from its quality: it meets rigorous standards to ensure performance and reliability.
The Doctibike team
The Doctibike team
P
Rating: 3 out of 5
For the moment I am happy with my order. However, it was only after ordering the battery that you indicated to me that you do not take back the old one, even though you already had all the specifications. Knowing this, I might not have ordered.
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Response from Doctibike
Hello,
Thank you for your feedback. We are delighted that your order meets your satisfaction.
We understand your disappointment regarding the refusal to take back the old battery, and we take note of it to improve our communication in the future.
Please do not hesitate to contact us if you have any questions or need further assistance.
Best regards,
Thank you for your feedback. We are delighted that your order meets your satisfaction.
We understand your disappointment regarding the refusal to take back the old battery, and we take note of it to improve our communication in the future.
Please do not hesitate to contact us if you have any questions or need further assistance.
Best regards,
C
Rating: 4 out of 5
Battery received very quickly and perfectly replaces the old one. I was missing the charger, and the very professional after-sales service offered me a convenient solution. I can't wait to get everything back in working order.
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C
Rating: 3 out of 5
The purchase, packaging, and customer service contact are good. Quick and efficient. My console did not withstand the battery change; after the change, everything works very well, the battery is powerful.
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Response from Doctibike
Hello Madam,
Thank you very much for your feedback! We are delighted to hear that the new battery fully satisfies you.
Please do not hesitate to get back to us if you have any questions or specific requests.
Wishing you a pleasant day, I remain at your disposal.
Best regards.
Thank you very much for your feedback! We are delighted to hear that the new battery fully satisfies you.
Please do not hesitate to get back to us if you have any questions or specific requests.
Wishing you a pleasant day, I remain at your disposal.
Best regards.
P
Rating: 3 out of 5
The company is functioning well, the ordered product was not perfect but this company is quite responsive. Do not hesitate to contact them in case of a problem,
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Response from Doctibike
Mr. Rifflart,
Thank you for taking the time to share your feedback.
We place great importance on the quality of our support and we are delighted that you were able to notice the responsiveness of our team.
Please do not hesitate to reach out to us again if we can assist you in the future!
Your satisfaction remains our priority and your comments are valuable for continuing to offer you an increasingly effective service.
The Doctibike team
Thank you for taking the time to share your feedback.
We place great importance on the quality of our support and we are delighted that you were able to notice the responsiveness of our team.
Please do not hesitate to reach out to us again if we can assist you in the future!
Your satisfaction remains our priority and your comments are valuable for continuing to offer you an increasingly effective service.
The Doctibike team
J
Rating: 4 out of 5
Very responsive following my request.
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T
Rating: 1 out of 5
A battery sent for repair, deemed irreparable by Doctibike and returned incomplete. Response from Doctibike: "We are sorry for the missing part but we can't find it." Not very professional, especially since this part (dust cover) is not sold with the new battery. I now have a "gap" between the frame and the battery on my €4000 bike. Thank you, Doctibike!
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Response from Doctibike
Hello,
Thank you for your feedback! We are delighted to hear that the new battery works perfectly on your bike.
Regarding the missing "aesthetic" cover lost during the intervention, we apologize. Despite our extensive searches with our suppliers, this part is unfortunately no longer produced.
Although this does not affect the proper functioning of the bike, we understand that it can be disappointing. Please do not hesitate to contact us if we can assist you in any other way.
Best regards,
Thank you for your feedback! We are delighted to hear that the new battery works perfectly on your bike.
Regarding the missing "aesthetic" cover lost during the intervention, we apologize. Despite our extensive searches with our suppliers, this part is unfortunately no longer produced.
Although this does not affect the proper functioning of the bike, we understand that it can be disappointing. Please do not hesitate to contact us if we can assist you in any other way.
Best regards,
A
Rating: 3 out of 5
Request a return of the battery on my bike, 3 pins are necessary to operate the battery, but only 2 pins are there. Thank you for providing me with the procedure.
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Response from Doctibike
Hello Sir,
We are sorry to learn that the battery ordered is not compatible with your bike. Please accept our apologies for this inconvenience.
Our after-sales service will handle your return request as soon as possible to resolve this issue quickly. An advisor will contact you shortly to assist you with the procedures.
Thank you for your understanding, and we remain at your disposal for any further questions.
Best regards,
We are sorry to learn that the battery ordered is not compatible with your bike. Please accept our apologies for this inconvenience.
Our after-sales service will handle your return request as soon as possible to resolve this issue quickly. An advisor will contact you shortly to assist you with the procedures.
Thank you for your understanding, and we remain at your disposal for any further questions.
Best regards,
G
Rating: 1 out of 5
The received item does not match at all the one ordered... I hope the exchange will work and that it will end perfectly.
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Response from Doctibike
Hello Maame,
Thank you for your feedback, and we are delighted to hear that the second shipment has resolved the situation.
We sincerely apologize again for the initial error and thank you for your understanding and patience throughout the exchange.
Please do not hesitate to reach out to us for any further requests.
Best regards.
Thank you for your feedback, and we are delighted to hear that the second shipment has resolved the situation.
We sincerely apologize again for the initial error and thank you for your understanding and patience throughout the exchange.
Please do not hesitate to reach out to us for any further requests.
Best regards.
N
Rating: 1 out of 5
Ordered a battery, 1 month later while the money has been cashed I am told that the battery is no longer manufactured... they offer me another model that is a bit cheaper and a refund of the difference.. 3 weeks to refund this difference and so back to 2 months of waiting for the battery.. No apology, no commercial gesture and the customer service even tells me that I should have called them before ordering!! A shame!!
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Response from Doctibike
Hello,
We are sincerely sorry for this experience and fully understand your frustration.
Indeed, following your order, we faced a permanent shortage of the initially selected model, information that had not been communicated to us in advance by the supplier. We then offered you a perfectly compatible model, cheaper, and proceeded with the refund of the difference – a refund that, we agree, took longer than expected, and we apologize for that.
Our team does its best every day to provide a responsive and transparent service, but it is clear that in your case, we did not meet expectations and we want to apologize for that.
Best regards.
We are sincerely sorry for this experience and fully understand your frustration.
Indeed, following your order, we faced a permanent shortage of the initially selected model, information that had not been communicated to us in advance by the supplier. We then offered you a perfectly compatible model, cheaper, and proceeded with the refund of the difference – a refund that, we agree, took longer than expected, and we apologize for that.
Our team does its best every day to provide a responsive and transparent service, but it is clear that in your case, we did not meet expectations and we want to apologize for that.
Best regards.
D
Rating: 4 out of 5
Responsive site and delivery time kept
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P
Rating: 1 out of 5
I paid for a delivery on April 15 and received it on April 22, a great Easter weekend with an electric bike; the purchase was a bike battery.
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Response from Doctibike
Hello Sir,
We fully understand your disappointment and would like to sincerely apologize for the inconvenience caused.
In your case, the delivery delay is entirely due to a failure on the part of the carrier, independent of our will. We did indeed ship your order within the announced deadlines, but unfortunately, the subsequent process no longer directly depends on us.
We share your frustration, especially since we know how important it is to be able to enjoy your equipment on time, particularly for the weekend.
Rest assured that we are reporting this incident to the carrier so that it does not happen again.
Thank you again for your understanding,
Best regards,
We fully understand your disappointment and would like to sincerely apologize for the inconvenience caused.
In your case, the delivery delay is entirely due to a failure on the part of the carrier, independent of our will. We did indeed ship your order within the announced deadlines, but unfortunately, the subsequent process no longer directly depends on us.
We share your frustration, especially since we know how important it is to be able to enjoy your equipment on time, particularly for the weekend.
Rest assured that we are reporting this incident to the carrier so that it does not happen again.
Thank you again for your understanding,
Best regards,
A
Rating: 4 out of 5
Excellent
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P
Rating: 4 out of 5
Develop a list of skilled people by sector. It took me three months to find someone capable of properly installing a display and its specific cable.
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P
Rating: 4 out of 5
Compatible battery arrived with a small delay of 3 weeks, as the battery was out of stock. It seems to work well. Thank you for the advice on how to save on buying a new battery.
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J
Rating: 3 out of 5
I received my engine, but I am not at all happy with the purchasing process on the site. Indeed, when I visit the site and find the model, a price appears to me. But as soon as I confirm my purchase, a different, higher price is then offered to me, and then as soon as I finish the transaction before paying, the price increases again without any explanation. Moreover, I sent a message to Pierre Hallard, customer service: "It's a bit strange because you tell me that I see the tax-excluded price, which is actually displayed including tax! By the way, now it is no longer at €832.50 but at €869.96. I don't really understand, but it does seem a bit like false advertising, doesn't it?" And he replied to me: Hello, Honestly, I couldn't tell you. From my side, the price of this engine has not changed for over 3 months; it is displayed at €999 including tax on our site. Wishing you a pleasant day, I remain at your disposal." So in summary, I went from €832 to €1007.33.
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Response from Doctibike
Hello Sir, Thank you for your message, and we apologize for the confusion. The price displayed on our site is including tax, but it may vary depending on the place of residence. For example, in Andorra, the VAT rate is 4.5%, while in Spain, it is 21%. This explains the price difference you noticed. We regret that this information was not sufficiently clear, and we will work to improve it. We remain at your disposal for any further questions and thank you for your understanding. Best regards,
S
Rating: 3 out of 5
?
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V
Rating: 1 out of 5
Charger received that does not work
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Response from Doctibike
Hello Madam,
We are sincerely sorry to learn that the charger you received turned out to be defective. We apologize for this inconvenience.
Our goal is to offer new and quality references, and we regret that this product did not meet your expectations.
Best regards.
We are sincerely sorry to learn that the charger you received turned out to be defective. We apologize for this inconvenience.
Our goal is to offer new and quality references, and we regret that this product did not meet your expectations.
Best regards.
J
Rating: 3 out of 5
Fast delivery but very, very long for the refund (15 days)
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E
Rating: 4 out of 5
All good, thank you
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Response from Doctibike
Elia,
M
Rating: 1 out of 5
I am not satisfied because the product does not match what I wanted.
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Response from Doctibike
Hello,
We are sorry to learn that the product received did not meet your expectations. After verification, we indeed found an error in the product sheet, and thanks to your feedback, we were able to correct it to ensure better transparency for our future customers.
We sincerely thank you for your report and remain at your disposal to find a solution that can satisfy you.
Best regards,
We are sorry to learn that the product received did not meet your expectations. After verification, we indeed found an error in the product sheet, and thanks to your feedback, we were able to correct it to ensure better transparency for our future customers.
We sincerely thank you for your report and remain at your disposal to find a solution that can satisfy you.
Best regards,
A
Rating: 1 out of 5
A mercantile company that only seeks its own interest and has no desire to meet the expectations of its customers.
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Response from Doctibike
Hello Sir,
We are sincerely sorry that you had this impression. Contrary to what you mentioned, we have attempted several times to contact you in order to find a solution suitable for your situation, but unfortunately, we did not receive a response from you.
Our priority remains the satisfaction of our customers, and we invite you to contact us directly by email or by phone so that we can resolve this together.
Best regards,
We are sincerely sorry that you had this impression. Contrary to what you mentioned, we have attempted several times to contact you in order to find a solution suitable for your situation, but unfortunately, we did not receive a response from you.
Our priority remains the satisfaction of our customers, and we invite you to contact us directly by email or by phone so that we can resolve this together.
Best regards,
M
Rating: 3 out of 5
Package received quickly, but it doesn't fit. I'm waiting for an adapter for the cable and I would like to know how that is currently going.
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Response from Doctibike
Mr. Baltes,
After several exchanges, you confirmed that you were able to install the part on your bike, but it was not the cause of the issue as your bike continues to malfunction.
We are still in discussions with the supplier to try to find a solution to the bike problem.
We hope to find a favorable outcome and assist you in getting your bike back in working order.
The Doctibike team
After several exchanges, you confirmed that you were able to install the part on your bike, but it was not the cause of the issue as your bike continues to malfunction.
We are still in discussions with the supplier to try to find a solution to the bike problem.
We hope to find a favorable outcome and assist you in getting your bike back in working order.
The Doctibike team
M
Rating: 3 out of 5
Unfortunately, I bought a non-compliant S1 charger battery twice, despite the photos I did not receive the correct one, but the after-sales service is bravely searching, waiting to have the real one.
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C
Rating: 1 out of 5
No feedback from the sales department to review
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Response from Doctibike
Hello Mrs. Miaux,
We are sincerely sorry that your experience with Doctibike did not meet your expectations.
Please know that we take every complaint very seriously and that our customer service has made every effort to respond to you as quickly as possible.
Your last email was dated April 18 at 3:08 PM and a response was provided to you on the same day at 3:23 PM.
We then attempted to reach you by phone on April 22, leaving you a voicemail, followed by an email.
A new call without response was made on April 28, followed by another email on the same date.
In this last email, we informed you that your refund had indeed been processed a few days earlier and we asked if you had been able to confirm its receipt in your bank account.
Bank processing times sometimes apply and we wanted to ensure its proper receipt.
Despite our attempts to contact you, we unfortunately have not received any feedback.
Sometimes certain emails are redirected to spam, which could explain this misunderstanding.
We fully understand your disappointment regarding the processing time of this refund and we apologize for this wait.
Rest assured that we have worked on our procedures to resolve this waiting time.
We remain at your disposal if you wish to discuss again.
Customer Service.
We are sincerely sorry that your experience with Doctibike did not meet your expectations.
Please know that we take every complaint very seriously and that our customer service has made every effort to respond to you as quickly as possible.
Your last email was dated April 18 at 3:08 PM and a response was provided to you on the same day at 3:23 PM.
We then attempted to reach you by phone on April 22, leaving you a voicemail, followed by an email.
A new call without response was made on April 28, followed by another email on the same date.
In this last email, we informed you that your refund had indeed been processed a few days earlier and we asked if you had been able to confirm its receipt in your bank account.
Bank processing times sometimes apply and we wanted to ensure its proper receipt.
Despite our attempts to contact you, we unfortunately have not received any feedback.
Sometimes certain emails are redirected to spam, which could explain this misunderstanding.
We fully understand your disappointment regarding the processing time of this refund and we apologize for this wait.
Rest assured that we have worked on our procedures to resolve this waiting time.
We remain at your disposal if you wish to discuss again.
Customer Service.
A
Rating: 4 out of 5
Speed from order to receipt.
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J
Rating: 4 out of 5
Good
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Response from Doctibike
Dear Jose, we sincerely thank you for your positive feedback regarding our Doctibike site. Your comments are valuable and encourage us to continue improving our services. Please feel free to share your suggestions to achieve the perfect score!
C
Rating: 4 out of 5
Effective and professional
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