Customer reviews of Doctibike

reception without problem

It takes me a long time to come....

I received the fast order. You know how to do your job seriously, well done.

There were some problems but they were neatly resolved.

I have received the charger. It works well and is quiet. The one before (October 2023) did not last and was noisy (refurbished I believe).

Perfect product and shipping

I give it 4, I could have given it 3, because there were quite a few issues. At first, I received 2 different opinions (one saying to have it repaired and the other that it wasn't worth it, whereas it is definitely worth it if you buy a battery afterwards since the diagnostic fee is deducted). Then the diagnosis of my battery came back with no other comment than faulty circuit. Then I wanted to order a battery but had to follow up, and the battery was not at the right price because there was ultimately a 20 EUR offer to buy back the old one. Finally, I received my new battery without a charger, and Doctibike also did not send back my old charger. This was done quickly after following up. In short, it seemed to me that there was good will but not enough professionalism.

DELIVERY EXPECTED IN 2 TO 5 DAYS NOT RESPECTED

They didn't send me the charger I ordered

Serious, reliable, timely delivery and packaging suitable for the ordered item. Congratulations. (first purchase)

It has been more than a month since I have been trying to exercise my right of withdrawal, I have completed all the requests from Doctibike, including filling out forms and others. Without a response, I contacted customer service who asked me again to fill out the form. It is endless and in the end, no refund despite the return at my expense of the product in early August 2025. I am very disappointed.

Hello, the order took way too long. I hope the next one will be faster, have a nice day

How can a sales company be so negligent towards its customers? An order placed at the end of May with the confirmation that my delivery would be made within 15 days, and now, 3 months later, still no delivery and no explanation despite my various follow-ups. I was therefore offered at the end of August the cancellation and refund without any compensation for the damage caused. Two days after this cancellation, I was confirmed the delivery!!! In the meantime, I found another provider, delivery in 5 days and for a price of materials half as cheap. I will not speak well of Doctibike.

WITHOUT

Too bad, no extra power supply cable in stock. Fortunately, my girlfriend's e-bike charger fits it. Discharges very quickly, just 25km of autonomy.

Nothing to report for now

Defective product upon delivery. Long customer service that I have to follow up on

The product does not fit my Bosch Power Tube 400 (ref. no. 0 275 007 55).

order received quickly

Thank you very much - the charger change was perfect because the one there works well without any issues. Thanks to your patience, the replacement process was very satisfactory

Hello, yes I am happy to have bought a battery from you and to get my e-bike working again, but I am a bit disappointed that I can't cover as many kilometers in one go; with the old battery, I could do a hundred kilometers. Thank you anyway.

The battery indicators do not light up during charging and resetting by long pressing the battery button does not work

No information on battery connector. 2 models exist, obviously I ended up with the wrong one forcing me to buy a charger again. Otherwise, customer service responsiveness: good

After it was not clear whether the product was used or not, Doctibike made great efforts to dispel all doubts and also offered a return. The display case was stained, but the display was better than my old one, so I kept it.

I simply regret that the battery is refurbished in China !!

For the moment I am happy with my order. However, it was only after ordering the battery that you indicated to me that you do not take back the old one, even though you already had all the specifications. Knowing this, I might not have ordered.

Battery received very quickly and perfectly replaces the old one. I was missing the charger, and the very professional after-sales service offered me a convenient solution. I can't wait to get everything back in working order.

The purchase, packaging, and customer service contact are good. Quick and efficient. My console did not withstand the battery change; after the change, everything works very well, the battery is powerful.

The company is functioning well, the ordered product was not perfect but this company is quite responsive. Do not hesitate to contact them in case of a problem,

Very responsive following my request.

A battery sent for repair, deemed irreparable by Doctibike and returned incomplete. Response from Doctibike: "We are sorry for the missing part but we can't find it." Not very professional, especially since this part (dust cover) is not sold with the new battery. I now have a "gap" between the frame and the battery on my €4000 bike. Thank you, Doctibike!

Request a return of the battery on my bike, 3 pins are necessary to operate the battery, but only 2 pins are there. Thank you for providing me with the procedure.

The received item does not match at all the one ordered... I hope the exchange will work and that it will end perfectly.

Ordered a battery, 1 month later while the money has been cashed I am told that the battery is no longer manufactured... they offer me another model that is a bit cheaper and a refund of the difference.. 3 weeks to refund this difference and so back to 2 months of waiting for the battery.. No apology, no commercial gesture and the customer service even tells me that I should have called them before ordering!! A shame!!

Responsive site and delivery time kept

I paid for a delivery on April 15 and received it on April 22, a great Easter weekend with an electric bike; the purchase was a bike battery.

Excellent

Develop a list of skilled people by sector. It took me three months to find someone capable of properly installing a display and its specific cable.

Compatible battery arrived with a small delay of 3 weeks, as the battery was out of stock. It seems to work well. Thank you for the advice on how to save on buying a new battery.

I received my engine, but I am not at all happy with the purchasing process on the site. Indeed, when I visit the site and find the model, a price appears to me. But as soon as I confirm my purchase, a different, higher price is then offered to me, and then as soon as I finish the transaction before paying, the price increases again without any explanation. Moreover, I sent a message to Pierre Hallard, customer service: "It's a bit strange because you tell me that I see the tax-excluded price, which is actually displayed including tax! By the way, now it is no longer at €832.50 but at €869.96. I don't really understand, but it does seem a bit like false advertising, doesn't it?" And he replied to me: Hello, Honestly, I couldn't tell you. From my side, the price of this engine has not changed for over 3 months; it is displayed at €999 including tax on our site. Wishing you a pleasant day, I remain at your disposal." So in summary, I went from €832 to €1007.33.