English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
S
Rating: 3 out of 5
?
Translated reviews
Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 456 published reviews
Summary of reviews
Doctibike consistently delivers fast, reliable service with quick processing and careful packaging, and customers appreciate the easy contact, personalized advice, and responsive support that helps them select the right battery. Many reviews highlight smooth, compliant deliveries and products that arrive as described and fit well with their bikes, often enabling immediate use and improved autonomy. The store shows strong reliability and professionalism, with several customers noting helpful pre-purchase guidance, thorough product information, and a seamless return experience when needed. Overall, the experience combines fast delivery, accurate product matching, and attentive customer service that supports confident purchases.
Reviews 1, 3 and 4 stars
Reset filtersV
Rating: 1 out of 5
Charger received that does not work
Translated reviews
Response from Doctibike
Hello Madam,
We are sincerely sorry to learn that the charger you received turned out to be defective. We apologize for this inconvenience.
Our goal is to offer new and quality references, and we regret that this product did not meet your expectations.
Best regards.
We are sincerely sorry to learn that the charger you received turned out to be defective. We apologize for this inconvenience.
Our goal is to offer new and quality references, and we regret that this product did not meet your expectations.
Best regards.
J
Rating: 3 out of 5
Fast delivery but very, very long for the refund (15 days)
Translated reviews
E
Rating: 4 out of 5
All good, thank you
Translated reviews
Response from Doctibike
Elia,
M
Rating: 1 out of 5
I am not satisfied because the product does not match what I wanted.
Translated reviews
Response from Doctibike
Hello,
We are sorry to learn that the product received did not meet your expectations. After verification, we indeed found an error in the product sheet, and thanks to your feedback, we were able to correct it to ensure better transparency for our future customers.
We sincerely thank you for your report and remain at your disposal to find a solution that can satisfy you.
Best regards,
We are sorry to learn that the product received did not meet your expectations. After verification, we indeed found an error in the product sheet, and thanks to your feedback, we were able to correct it to ensure better transparency for our future customers.
We sincerely thank you for your report and remain at your disposal to find a solution that can satisfy you.
Best regards,
A
Rating: 1 out of 5
A mercantile company that only seeks its own interest and has no desire to meet the expectations of its customers.
Translated reviews
Response from Doctibike
Hello Sir,
We are sincerely sorry that you had this impression. Contrary to what you mentioned, we have attempted several times to contact you in order to find a solution suitable for your situation, but unfortunately, we did not receive a response from you.
Our priority remains the satisfaction of our customers, and we invite you to contact us directly by email or by phone so that we can resolve this together.
Best regards,
We are sincerely sorry that you had this impression. Contrary to what you mentioned, we have attempted several times to contact you in order to find a solution suitable for your situation, but unfortunately, we did not receive a response from you.
Our priority remains the satisfaction of our customers, and we invite you to contact us directly by email or by phone so that we can resolve this together.
Best regards,
M
Rating: 3 out of 5
Package received quickly, but it doesn't fit. I'm waiting for an adapter for the cable and I would like to know how that is currently going.
Translated reviews
Response from Doctibike
Mr. Baltes,
After several exchanges, you confirmed that you were able to install the part on your bike, but it was not the cause of the issue as your bike continues to malfunction.
We are still in discussions with the supplier to try to find a solution to the bike problem.
We hope to find a favorable outcome and assist you in getting your bike back in working order.
The Doctibike team
After several exchanges, you confirmed that you were able to install the part on your bike, but it was not the cause of the issue as your bike continues to malfunction.
We are still in discussions with the supplier to try to find a solution to the bike problem.
We hope to find a favorable outcome and assist you in getting your bike back in working order.
The Doctibike team
M
Rating: 3 out of 5
Unfortunately, I bought a non-compliant S1 charger battery twice, despite the photos I did not receive the correct one, but the after-sales service is bravely searching, waiting to have the real one.
Translated reviews
C
Rating: 1 out of 5
No feedback from the sales department to review
Translated reviews
Response from Doctibike
Hello Mrs. Miaux,
We are sincerely sorry that your experience with Doctibike did not meet your expectations.
Please know that we take every complaint very seriously and that our customer service has made every effort to respond to you as quickly as possible.
Your last email was dated April 18 at 3:08 PM and a response was provided to you on the same day at 3:23 PM.
We then attempted to reach you by phone on April 22, leaving you a voicemail, followed by an email.
A new call without response was made on April 28, followed by another email on the same date.
In this last email, we informed you that your refund had indeed been processed a few days earlier and we asked if you had been able to confirm its receipt in your bank account.
Bank processing times sometimes apply and we wanted to ensure its proper receipt.
Despite our attempts to contact you, we unfortunately have not received any feedback.
Sometimes certain emails are redirected to spam, which could explain this misunderstanding.
We fully understand your disappointment regarding the processing time of this refund and we apologize for this wait.
Rest assured that we have worked on our procedures to resolve this waiting time.
We remain at your disposal if you wish to discuss again.
Customer Service.
We are sincerely sorry that your experience with Doctibike did not meet your expectations.
Please know that we take every complaint very seriously and that our customer service has made every effort to respond to you as quickly as possible.
Your last email was dated April 18 at 3:08 PM and a response was provided to you on the same day at 3:23 PM.
We then attempted to reach you by phone on April 22, leaving you a voicemail, followed by an email.
A new call without response was made on April 28, followed by another email on the same date.
In this last email, we informed you that your refund had indeed been processed a few days earlier and we asked if you had been able to confirm its receipt in your bank account.
Bank processing times sometimes apply and we wanted to ensure its proper receipt.
Despite our attempts to contact you, we unfortunately have not received any feedback.
Sometimes certain emails are redirected to spam, which could explain this misunderstanding.
We fully understand your disappointment regarding the processing time of this refund and we apologize for this wait.
Rest assured that we have worked on our procedures to resolve this waiting time.
We remain at your disposal if you wish to discuss again.
Customer Service.
A
Rating: 4 out of 5
Speed from order to receipt.
Translated reviews
J
Rating: 4 out of 5
Good
Translated reviews
Response from Doctibike
Dear Jose, we sincerely thank you for your positive feedback regarding our Doctibike site. Your comments are valuable and encourage us to continue improving our services. Please feel free to share your suggestions to achieve the perfect score!
C
Rating: 4 out of 5
Effective and professional
Translated reviews