English 
P
Rating: 5 out of 5
Very good communication
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 206 published reviews
Summary of reviews
Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.
Reviews 1, 3 and 5 stars
Reset filtersH
Rating: 5 out of 5
Excellent service and product.
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F
Rating: 5 out of 5
Product meets my expectations. Delivery times as well. Thank you, see you soon
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N
Rating: 5 out of 5
Great! Replace as planned! Thank you
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R
Rating: 5 out of 5
Hello exactly same battery this discharges very quickly very well finally it says it works thank you
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G
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
Very satisfied, well done
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F
Rating: 5 out of 5
Fast in responses and shipping. Fully satisfied. Thank you
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M
Rating: 5 out of 5
Very well arrived earlier than expected works very well
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L
Rating: 3 out of 5
DELIVERY EXPECTED IN 2 TO 5 DAYS NOT RESPECTED
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Response from Doctibike
Hello,
We apologize for this delay. Please be assured that we do everything possible every day to meet the announced deadlines, but we remain dependent on the carriers. Thank you for your understanding.
We apologize for this delay. Please be assured that we do everything possible every day to meet the announced deadlines, but we remain dependent on the carriers. Thank you for your understanding.
F
Rating: 5 out of 5
Superb this application
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J
Rating: 5 out of 5
Product corresponds well to the requested model. Small downside for the manual in English...too bad.
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C
Rating: 5 out of 5
5
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M
Rating: 5 out of 5
Very well, thank you
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C
Rating: 1 out of 5
They didn't send me the charger I ordered
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J
Rating: 5 out of 5
Extra fast shipping, very good contact over the phone. I recommend
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J
Rating: 5 out of 5
perfect and fast
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S
Rating: 5 out of 5
Very satisfied with your services, especially regarding the after-sales service, although the price of a battery remains quite high.
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P
Rating: 5 out of 5
Did not have time to test the battery but the delivery was great!
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J
Rating: 5 out of 5
Order delivered in record time and in accordance with my request.
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C
Rating: 5 out of 5
Very serious company Fast delivery
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A
Rating: 5 out of 5
Good
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I
Rating: 5 out of 5
Fast shipping. Well-protected packages. Compliant with orders. I recommend.
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H
Rating: 5 out of 5
Very good welcome and efficient
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O
Rating: 5 out of 5
Fast delivery, product as described
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S
Rating: 5 out of 5
In use for a week now.. but everything is perfect!!
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S
Rating: 5 out of 5
Perfect, it matches my request and the delivery was quick. Thank you.
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M
Rating: 5 out of 5
The shipping of my battery as well as the return went very well
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V
Rating: 5 out of 5
Delivery times a bit long but it was planned, said and explained, responds to emails, professional communication
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R
Rating: 5 out of 5
Accurate and precise delivery within the indicated times. The battery works great and has brought my little gray one back to life. Thank you Doctibike
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J
Rating: 5 out of 5
Product conforms to my order, delivery on time as expected, fast service, it's great!!
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J
Rating: 5 out of 5
I am very satisfied with the service of DOCTIBIKE. Finally, a company where you can get answers on the phone and where your request is handled directly by efficient specialists who care about doing a good job. Deadline met and impeccable quality. Friendly and professional contact. Jean-Claude in Vendée
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R
Rating: 5 out of 5
everything was perfect thank you
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G
Rating: 5 out of 5
Very warm welcome and very good advice. Product in accordance with the request.
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P
Rating: 5 out of 5
Very good product
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B
Rating: 5 out of 5
Great, we can use our electric bike again. Thank you
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D
Rating: 5 out of 5
Good welcome and good resolution of the issue... Thank you.
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C
Rating: 1 out of 5
It has been more than a month since I have been trying to exercise my right of withdrawal, I have completed all the requests from Doctibike, including filling out forms and others. Without a response, I contacted customer service who asked me again to fill out the form. It is endless and in the end, no refund despite the return at my expense of the product in early August 2025. I am very disappointed.
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S
Rating: 5 out of 5
Fast delivery and product as described Very satisfied!
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D
Rating: 5 out of 5
fast and compliant
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