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P
Rating: 5 out of 5
On-time delivery. Product ok
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 457 published reviews
Summary of reviews
Doctibike consistently delivers fast, reliable service with quick processing and careful packaging, and customers appreciate the easy contact, personalized advice, and responsive support that helps them select the right battery. Many reviews highlight smooth, compliant deliveries and products that arrive as described and fit well with their bikes, often enabling immediate use and improved autonomy. The store shows strong reliability and professionalism, with several customers noting helpful pre-purchase guidance, thorough product information, and a seamless return experience when needed. Overall, the experience combines fast delivery, accurate product matching, and attentive customer service that supports confident purchases.
Reviews 1 and 5 stars
Reset filtersR
Rating: 5 out of 5
respected deadlines and compliant order
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P
Rating: 5 out of 5
Product shipped on time as promised. I was looking for this battery on other sites but never found it, often I was told it no longer existed. Thanks to Doctibike, I managed to find it. Pure happiness. Product similar to the original. Thank you Doctibike. I recommend.
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S
Rating: 5 out of 5
Great service, fast.
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J
Rating: 5 out of 5
Nickel battery. Everything was perfect despite a small delivery delay due to a stock shortage. Recommended site. THANK YOU!!!
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S
Rating: 5 out of 5
Ras
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C
Rating: 1 out of 5
I typed the reference of my Joycube charger on Google, a Doctibike page appeared with a replacement charger, I ordered it, I received a charger from another brand while the order confirmation says Joycube.. it doesn't work, I contact customer service who tells me that I made a mistake with the voltage for my battery, while I ordered the selection according to my search on Google... they don't have the right charger for me and refuse to take back the one I ordered because I exceeded the return period by 9 days.
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Response from Doctibike
Hello,
Thank you for taking the time to share your experience.
We completely understand your situation regarding the charger reference. The products we offer are particularly technical and specific. Unfortunately, search engines like Google are not always able to filter these technical details with absolute precision, which can sometimes lead to misdirection to our site.
As we have indicated in our recent exchanges, we always advise, in case of doubt, to contact our customer service beforehand. Our experts are very familiar with our catalog and will be able to guide you immediately to the correct reference.
We would like to remind you that, in accordance with the legislation, the legal withdrawal period is 14 days (and not one month in your case).
Wishing you a pleasant day, I remain at your disposal.
Best regards.
Thank you for taking the time to share your experience.
We completely understand your situation regarding the charger reference. The products we offer are particularly technical and specific. Unfortunately, search engines like Google are not always able to filter these technical details with absolute precision, which can sometimes lead to misdirection to our site.
As we have indicated in our recent exchanges, we always advise, in case of doubt, to contact our customer service beforehand. Our experts are very familiar with our catalog and will be able to guide you immediately to the correct reference.
We would like to remind you that, in accordance with the legislation, the legal withdrawal period is 14 days (and not one month in your case).
Wishing you a pleasant day, I remain at your disposal.
Best regards.
J
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Impeccable service. Thoughtful advice, fast and compliant delivery! I can ride my bike again for my greatest pleasure. Thank you
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O
Rating: 5 out of 5
I received my order very quickly it was perfect
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M
Rating: 5 out of 5
PERFECT
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F
Rating: 5 out of 5
Product conforms to the order, immediate delivery, the ordered battery was really in stock, very interesting price, it definitely deserves the 5 stars
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G
Rating: 5 out of 5
Serious company, immediate delivery, ordered the same day and delivered the next day at a pickup point. It couldn't be better. The product is in accordance with the order and the description on the Doctibike site. I recommend.
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J
Rating: 5 out of 5
Contact is really very easy whether by email or by phone (which is rare these days). Well done! On the order and delivery side: five-star quality service.
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A
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Perfect. Very fast shipping and competitive prices.
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B
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
1st experience at the top, reactive and fast delivery
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J
Rating: 5 out of 5
Good repair and in a short time. I am satisfied. J.MARIEL
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P
Rating: 5 out of 5
Very good
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R
Rating: 5 out of 5
Everything is fine, I trust the three-year warranty of the purchased battery
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S
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
very good
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E
Rating: 5 out of 5
Well received, product conforms to the order, everything is perfect
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C
Rating: 5 out of 5
Very fast delivery, everything is great
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L
Rating: 5 out of 5
Very satisfied, perfect product and fast delivery
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E
Rating: 5 out of 5
Very satisfied with the site, order taken into account very quickly, delivery respecting the announced deadlines, battery operational very quickly
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J
Rating: 5 out of 5
Great, thank you very fast delivery, very well packaged, perfect
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M
Rating: 5 out of 5
Super fast received my order. Battery works great. And that for a price that makes you happy. Martin van Buuren.
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R
Rating: 5 out of 5
On time in delivery.
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F
Rating: 5 out of 5
Impeccable delivery, everything is perfect
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C
Rating: 5 out of 5
everything works very well I recommend
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S
Rating: 5 out of 5
Very handy to be able to find compatible batteries for old bikes!
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T
Rating: 5 out of 5
Very fast and very efficient.
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S
Rating: 5 out of 5
Best value for money!
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P
Rating: 5 out of 5
Very happy with my purchase. Replaces my old Giant battery perfectly for a budget at least twice cheaper! To see over time.
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F
Rating: 5 out of 5
Order well received and nothing particular to report. A manual would be welcome for the operation and maintenance of the battery
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L
Rating: 5 out of 5
Fast and compliant delivery
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A
Rating: 5 out of 5
Super nothing to say thank you
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M
Rating: 5 out of 5
Fast shipping, product as ordered, perfect!
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