Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.
I am satisfied even though I am going to return my VAE FIT battery charger because I made a mistake; it's not easy to identify the tip in your photos, which is where my error came from! However, a 50 euro penalty is too much!
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jean-paul D.
Rating: 5 out of 5
following a purchase from 11/04/2025
nothing to report, perfect delivery
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Dominique C.
Rating: 5 out of 5
following a purchase from 29/03/2025
Quick response, and it communicates the procedure to follow to order the correct battery corresponding to the brand of your electric bike.
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florent F.
Rating: 5 out of 5
following a purchase from 09/03/2025
Satisfactory
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Jerome D.
Rating: 5 out of 5
following a purchase from 12/04/2025
All quick and efficient with a welcome discount applied after the order. Perfect.
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LAURENT XAVIER G.
Rating: 5 out of 5
following a purchase from 11/04/2025
The order was received quickly and matched exactly what was ordered.
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Daniel M.
Rating: 5 out of 5
following a purchase from 25/02/2025
An initial misunderstanding was ultimately perfectly handled by Doctibike, thank you.
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brigitte G.
Rating: 5 out of 5
following a purchase from 21/02/2025
I received my battery quickly, but it was not suitable, and the company contacted me for a return and a refund. Thank you.
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Jean-François D.
Rating: 5 out of 5
following a purchase from 04/04/2025
Very satisfied Good value for money Delivery time respected
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Bertrand D.
Rating: 5 out of 5
following a purchase from 04/04/2025
Very efficient and very fast, very good material
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Alain R.
Rating: 5 out of 5
following a purchase from 26/03/2025
Very good with Léon. Very responsive and attentive
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Serge L.
Rating: 5 out of 5
following a purchase from 11/04/2025
Thank you for the professionalism of the seller
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Eric R.
Rating: 5 out of 5
following a purchase from 31/03/2025
Hello Very satisfied with your services Best regards Éric Ritter
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Jlouis G.
Rating: 5 out of 5
following a purchase from 08/04/2025
Quick and efficient
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Olivier P.
Rating: 5 out of 5
following a purchase from 07/04/2025
Perfect service.
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NICOLAS P.
Rating: 5 out of 5
following a purchase from 04/04/2025
Very professional
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Florence B.
Rating: 5 out of 5
following a purchase from 04/04/2025
perfect, responsive, fast
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Frederic Z.
Rating: 5 out of 5
following a purchase from 18/03/2025
Very good support, responsive
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Mr. Zanetta,
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gilles Z.
Rating: 5 out of 5
following a purchase from 03/04/2025
I have already given an opinion!
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Hello Gilles,
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Daniel P.
Rating: 5 out of 5
following a purchase from 13/03/2025
The battery of my Trek stopped working, and here I found a very competitive price, and the shipping was super fast. Very good shopping experience and highly recommended.
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Société G.
Rating: 5 out of 5
following a purchase from 28/03/2025
Good welcome, quick delivery. Very satisfied
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Hello,
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Patrick D.
Rating: 5 out of 5
following a purchase from 01/04/2025
Perfect
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Hello Patrick,
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Frédéric C.
Rating: 5 out of 5
following a purchase from 02/04/2025
Fast shipping and in accordance with my request
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Hello Frédéric,
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Julien R.
Rating: 5 out of 5
following a purchase from 01/04/2025
Very good
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Hello Julien,
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Veronique B.
Rating: 1 out of 5
following a purchase from 30/03/2025
Charger received that does not work
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Response from Doctibike
Hello Madam,
We are sincerely sorry to learn that the charger you received turned out to be defective. We apologize for this inconvenience.
Our goal is to offer new and quality references, and we regret that this product did not meet your expectations.
Best regards.
P
patrick F.
Rating: 5 out of 5
following a purchase from 26/11/2024
Very happy with my purchase, very good battery life
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Dear Patrick,
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jean louis R.
Rating: 5 out of 5
following a purchase from 25/03/2025
Good advice, good listening, and efficiency, thank you.
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Hello Jean-Louis,
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Jean Louis G.
Rating: 5 out of 5
following a purchase from 30/03/2025
Received quickly, interesting price
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Mr. Gragnic,
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Marc P.
Rating: 5 out of 5
following a purchase from 28/03/2025
Package arrived well. The battery matches my bike, autonomy is consistent with the original one. Thanks.
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Hello Marc,
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FREDERIC A.
Rating: 5 out of 5
following a purchase from 29/03/2025
compliant and fast delivery
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Frédéric,
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Patrick B.
Rating: 5 out of 5
following a purchase from 11/10/2024
Order conforms to what I requested
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Hello Patrick,
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JEAN S.
Rating: 5 out of 5
following a purchase from 11/02/2025
👍
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Hello Jean,
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Jean-Claude B.
Rating: 5 out of 5
following a purchase from 10/02/2025
Very good.
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Response from Doctibike
Thank you very much, Jean-Claude, for your glowing review and the 5/5 rating! We are delighted that you enjoyed your experience with Doctibike. Your satisfaction is our priority, and we hope to see you again very soon.
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Elise T.
Rating: 5 out of 5
following a purchase from 27/02/2025
Clear explanations about the products, ease of finding the right replacement battery references, very fast and careful shipping.
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Response from Doctibike
Dear Elise,
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Alain D.
Rating: 5 out of 5
following a purchase from 16/03/2025
Perfect. Fast shipping and very well protected package. Thanks to the team.
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Hello Alain,
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Sophie L.
Rating: 5 out of 5
following a purchase from 10/02/2025
Very good service
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Hello Sophie,
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Pierre Q.
Rating: 5 out of 5
following a purchase from 14/02/2025
I received the battery as expected and on time. It works very well. Huge thanks to Doris for her very responsive and pleasant follow-up.
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Hello Mr. Quinaux,
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Marie D.
Rating: 5 out of 5
following a purchase from 13/02/2025
Customer service is attentive and very responsive, don't hesitate to call for reassurance. Fast shipping.
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Hello Marie,
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Martin M.
Rating: 5 out of 5
following a purchase from 21/01/2025
Doctibike were a pleasure to deal with and the battery I received is working much better than the original one that came with the bike. Very pleased with the service from start to finish.
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Response from Doctibike
Dear Mr. Moore,
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Milandou Y.
Rating: 1 out of 5
following a purchase from 18/03/2025
I am not satisfied because the product does not match what I wanted.
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Response from Doctibike
Hello,
We are sorry to learn that the product received did not meet your expectations. After verification, we indeed found an error in the product sheet, and thanks to your feedback, we were able to correct it to ensure better transparency for our future customers.
We sincerely thank you for your report and remain at your disposal to find a solution that can satisfy you.
Best regards,
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