Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.
Hello François, Thank you very much for your 5-star review! We are delighted that you had a flawless experience with Doctibike. Your satisfaction is our priority, and we hope to see you again soon. The Doctibike team
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André G.
Rating: 5 out of 5
following a purchase from 28/01/2025
very satisfied with my order, it was perfect. I would recommend it to friends.
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Response from Doctibike
Mr. Gouley, Thank you very much for your perfect note! We are delighted to hear that you are satisfied with your new Bosch battery and that you are considering recommending us. Your support is valuable to us. See you soon on Doctibike! The Doctibike team
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Pascal N.
Rating: 5 out of 5
following a purchase from 29/11/2024
Thank you for your efficiency
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Hello Pascal,
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Pascal C.
Rating: 5 out of 5
following a purchase from 13/03/2025
Good overall performance
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Mr. Cerrajero,
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CLOUET M.
Rating: 5 out of 5
following a purchase from 10/01/2025
Everything was perfect!
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Response from Doctibike
Dear Mrs. CLOUET, We warmly thank you for your positive feedback and your 5-star rating! We are delighted to hear that your experience with Doctibike was perfect. Your satisfaction is our priority, and we hope to have the pleasure of serving you again soon. The Doctibike team
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CARINE F.
Rating: 5 out of 5
following a purchase from 10/01/2025
This new battery is life-changing for me! It works very well. I waited a long time for it, but it was worth it. I hope that in 3/4 years when I need another one, you will be able to provide me with it or refurbish this one. Best regards.
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Response from Doctibike
Dear Carine, We sincerely thank you for your positive feedback and are delighted to hear that you are fully satisfied with your new battery. Your satisfaction is our priority, and we will do our best to assist you in the future, whether it is for the purchase of a new battery or the refurbishment of your current one. Please do not hesitate to reach out to us; we will always be here to help you. The Doctibike team.
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Didier M.
Rating: 5 out of 5
following a purchase from 10/12/2024
Good product as described
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Response from Doctibike
Dear Didier, we sincerely thank you for your positive review and valuable feedback. We are delighted to hear that your new Shimano battery suits you. Please feel free to reach out to us if you have any other needs or questions. The Doctibike team
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Pierre G.
Rating: 5 out of 5
following a purchase from 24/01/2025
Good site to buy batteries and chargers.
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Mr. Gardères,
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Serge L.
Rating: 5 out of 5
following a purchase from 18/03/2025
Very professional product, completely compliant, fast delivery, company to recommend, and very interesting price. See you soon if necessary.
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Mr. Lambert,
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Michel S.
Rating: 5 out of 5
following a purchase from 20/11/2024
High-performance battery that delivers the expected service. My e-bike has regained its original performance.
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Francine H.
Rating: 5 out of 5
following a purchase from 10/03/2025
Impeccable
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Stephanie B.
Rating: 5 out of 5
following a purchase from 13/03/2025
Great. Very fast delivery and it's the only place where I found the right charger with the suitable plug.
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Bertrand D.
Rating: 5 out of 5
following a purchase from 10/03/2025
You answered all my questions clearly, you were able to guide and explain everything with great responsiveness, thank you.
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nathalie V.
Rating: 5 out of 5
following a purchase from 09/03/2025
Despite the stock shortage, the delivery was quick.
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Laurent I.
Rating: 5 out of 5
following a purchase from 11/12/2024
Very very good!
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ROGER C.
Rating: 5 out of 5
following a purchase from 15/03/2025
Order, super fast delivery. Very satisfied
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Aubrin H.
Rating: 1 out of 5
following a purchase from 13/10/2024
A mercantile company that only seeks its own interest and has no desire to meet the expectations of its customers.
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Response from Doctibike
Hello Sir,
We are sincerely sorry that you had this impression. Contrary to what you mentioned, we have attempted several times to contact you in order to find a solution suitable for your situation, but unfortunately, we did not receive a response from you.
Our priority remains the satisfaction of our customers, and we invite you to contact us directly by email or by phone so that we can resolve this together.
Best regards,
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Carole A.
Rating: 5 out of 5
following a purchase from 22/02/2025
Super fast delivery, even abroad, quality equipment at very reasonable prices.
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André A.
Rating: 5 out of 5
following a purchase from 13/03/2025
Top service. I am very satisfied.
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Pascale P.
Rating: 5 out of 5
following a purchase from 17/03/2025
Package received well packed. Doktibike is great, friendly welcome, good advice, responsiveness. Quality service to recommend. And battery suitable for my bike, which is quite old. Thanks to the team.
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Marie-Line L.
Rating: 5 out of 5
following a purchase from 19/03/2025
Top
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Laurent L.
Rating: 5 out of 5
following a purchase from 06/01/2025
It's good and professional. 👍
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Jean T.
Rating: 5 out of 5
following a purchase from 26/02/2025
Very good I recommend this site
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sylvie G.
Rating: 5 out of 5
following a purchase from 10/03/2025
In accordance with the description. Fast delivery
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Joaquin P.
Rating: 5 out of 5
following a purchase from 10/11/2024
Very well, thank you, a 10.
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Kassam D.
Rating: 5 out of 5
following a purchase from 25/10/2024
Awesome! My bike charger was delivered quickly, and it works perfectly. Thank you.
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Denis R.
Rating: 5 out of 5
following a purchase from 01/11/2024
Hello, Order received on time, good efficiency of your services, part is perfect and works great.
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catherine M.
Rating: 1 out of 5
following a purchase from 09/03/2025
No feedback from the sales department to review
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Response from Doctibike
Hello Mrs. Miaux,
We are sincerely sorry that your experience with Doctibike did not meet your expectations.
Please know that we take every complaint very seriously and that our customer service has made every effort to respond to you as quickly as possible.
Your last email was dated April 18 at 3:08 PM and a response was provided to you on the same day at 3:23 PM.
We then attempted to reach you by phone on April 22, leaving you a voicemail, followed by an email.
A new call without response was made on April 28, followed by another email on the same date.
In this last email, we informed you that your refund had indeed been processed a few days earlier and we asked if you had been able to confirm its receipt in your bank account.
Bank processing times sometimes apply and we wanted to ensure its proper receipt.
Despite our attempts to contact you, we unfortunately have not received any feedback.
Sometimes certain emails are redirected to spam, which could explain this misunderstanding.
We fully understand your disappointment regarding the processing time of this refund and we apologize for this wait.
Rest assured that we have worked on our procedures to resolve this waiting time.
We remain at your disposal if you wish to discuss again.
Customer Service.
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michel P.
Rating: 5 out of 5
following a purchase from 14/03/2025
Quality recycled product, very reliable company. I am in the process of analyzing the battery parameters with observation of charge and autonomy. The most important thing in the long run is of course the lifespan.
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Marie G.
Rating: 5 out of 5
following a purchase from 22/12/2024
Very satisfied, quick and effective response to my requests.
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Luc V.
Rating: 5 out of 5
following a purchase from 18/12/2024
I found here what I couldn't find anywhere else
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Bernard D.
Rating: 5 out of 5
following a purchase from 22/01/2025
Complies with the description.
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olivier M.
Rating: 5 out of 5
following a purchase from 20/02/2025
PERFECT, COMPLIANT AND FAST.
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Alain G.
Rating: 5 out of 5
following a purchase from 08/12/2024
Product availability, competitive price, fast delivery. This is the second battery I bought on the site, I highly recommend it.
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Wafa P.
Rating: 5 out of 5
following a purchase from 22/01/2025
Ultra fast and efficient customer service.
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Philippe B.
Rating: 5 out of 5
following a purchase from 24/01/2025
Very good thank you
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Jean-Pierre J.
Rating: 5 out of 5
following a purchase from 12/02/2025
Package received on time as usual
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BERNARDO P.
Rating: 5 out of 5
following a purchase from 06/02/2025
Skilled advice and a very nice team, I highly recommend! 👍
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Dominique H.
Rating: 5 out of 5
following a purchase from 10/03/2025
For my first order at doctibike for mountain bike batteries, I was very happy, fast service, unbeatable prices, quick delivery, and good product, I recommend,
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Billy M.
Rating: 5 out of 5
following a purchase from 12/03/2025
good service, thank you
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