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F
Rating: 5 out of 5
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 205 published reviews
Summary of reviews
Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.
Reviews 2, 3, 4 and 5 stars
Reset filtersD
Rating: 5 out of 5
super, compliant, fast, and correct price
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X
Rating: 5 out of 5
Perfect, nothing to complain about, I recommend it 100 out of 1000
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B
Rating: 5 out of 5
Fast shipping
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P
Rating: 5 out of 5
Battery received quickly.
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A
Rating: 5 out of 5
Very good delivery time respected
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V
Rating: 5 out of 5
Great service
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N
Rating: 5 out of 5
Everything is OK and the seller is great
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H
Rating: 5 out of 5
Very friendly and attentive service. After 3 weeks, the desired and correct charger arrived. Charging worked well. Thank you, Horst Biegi.
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J
Rating: 5 out of 5
very good service
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I
Rating: 5 out of 5
good service and attentive
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D
Rating: 5 out of 5
Fast, efficient, compliance. Good deal
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S
Rating: 5 out of 5
Easy order, delivery time faster than expected, response to my emails within 24 hours. Everything is going smoothly!
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A
Rating: 5 out of 5
Fast delivery
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F
Rating: 5 out of 5
Everything as expected, the alternative battery works great. Arrived well packed within the established time. Thank you very much
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F
Rating: 5 out of 5
Delighted! Compliant and fast delivery, thank you!
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P
Rating: 3 out of 5
No information on battery connector. 2 models exist, obviously I ended up with the wrong one forcing me to buy a charger again. Otherwise, customer service responsiveness: good
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F
Rating: 5 out of 5
Fast shipping, in accordance with the order Perfect
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A
Rating: 5 out of 5
All good!
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J
Rating: 5 out of 5
Top delivery. I recommend.
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A
Rating: 5 out of 5
Excellent satisfaction, attentive staff, perfectly meets expectations, very serious in their responses, thank you to the whole team, don't change anything
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N
Rating: 5 out of 5
Serious, precise advice, order arrived quickly
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M
Rating: 5 out of 5
Perfect!
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T
Rating: 4 out of 5
After it was not clear whether the product was used or not, Doctibike made great efforts to dispel all doubts and also offered a return. The display case was stained, but the display was better than my old one, so I kept it.
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P
Rating: 5 out of 5
Very happy with the after-sales service
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M
Rating: 4 out of 5
I simply regret that the battery is refurbished in China !!
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Response from Doctibike
Hello and thank you for your feedback! We confirm that the battery you received is new and not refurbished. Like many electronic products, it is possibly made in China, which does not detract from its quality: it meets rigorous standards to ensure performance and reliability.
The Doctibike team
The Doctibike team
C
Rating: 5 out of 5
Battery received on time. Impeccable service thank you
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C
Rating: 5 out of 5
Despite the unacceptable weaknesses of BH's customer service, the Doctibike team really delivered. A phone call to keep in touch, emails, serious follow-up, and above all, great courtesy. Super!
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Response from Doctibike
Hello Mr. Frisoni,
A very big thank you for your excellent rating and your comment, despite the difficulties encountered with the supplier.
For us, it is essential that our clients do not suffer from any potential uncertainties, and by reading your feedback, we are happy to see that we have managed to provide you with satisfaction and peace of mind.
We are delighted to have been able to assist you effectively, and we remain at your disposal for any future questions or needs.
The Doctibike team
A very big thank you for your excellent rating and your comment, despite the difficulties encountered with the supplier.
For us, it is essential that our clients do not suffer from any potential uncertainties, and by reading your feedback, we are happy to see that we have managed to provide you with satisfaction and peace of mind.
We are delighted to have been able to assist you effectively, and we remain at your disposal for any future questions or needs.
The Doctibike team
H
Rating: 5 out of 5
Very happy with the battery received, the help with the order and the quick feedback.
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F
Rating: 5 out of 5
Order arrived within the expected timeframe. Good protection of the package.
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J
Rating: 5 out of 5
satisfied
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F
Rating: 5 out of 5
a serious follow-up and attentive to customers thank you to the team who was able to give me quick answers and made sure that I received my order as quickly as possible
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D
Rating: 5 out of 5
All good, the product, the order tracking, the speed of delivery
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P
Rating: 3 out of 5
For the moment I am happy with my order. However, it was only after ordering the battery that you indicated to me that you do not take back the old one, even though you already had all the specifications. Knowing this, I might not have ordered.
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Response from Doctibike
Hello,
Thank you for your feedback. We are delighted that your order meets your satisfaction.
We understand your disappointment regarding the refusal to take back the old battery, and we take note of it to improve our communication in the future.
Please do not hesitate to contact us if you have any questions or need further assistance.
Best regards,
Thank you for your feedback. We are delighted that your order meets your satisfaction.
We understand your disappointment regarding the refusal to take back the old battery, and we take note of it to improve our communication in the future.
Please do not hesitate to contact us if you have any questions or need further assistance.
Best regards,
S
Rating: 5 out of 5
Clear and precise description on the site. Fast and compliant delivery. Tested on my bike, battery completely compatible. Motor, controller, and charger work perfectly. I will return.
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M
Rating: 5 out of 5
Ordered on Sunday, received on Tuesday, battery as described, so I will order a second one. Thank you
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S
Rating: 5 out of 5
Professionalism of the person who received the order (questions about the old battery very clear and requests for photos very well explained). Delivery time very good. The only downside, the delivery was sent directly to a pickup point instead of being scheduled for home delivery. Being disabled, I had to call someone to pick it up.
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M
Rating: 5 out of 5
Compatible and good quality battery. It works very well. The delivery was quick and very well packaged. Thank you
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C
Rating: 5 out of 5
very satisfied, serious, deadline respected, I will recommend your company, thank you, best regards
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J
Rating: 5 out of 5
Everything is correct, thank you
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