Customer reviews of Doctibike

9,6 /10

Based on 1 205 published reviews

5 1 084 90% 4 62 5% 3 22 2% 2 10 1% 1 27 2%

Summary of reviews

Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.

Reviews 2, 3, 4 and 5 stars

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Daniel P.

Published on 14/04/2025 à 13h17 following a purchase from 13/03/2025

The battery of my Trek stopped working, and here I found a very competitive price, and the shipping was super fast. Very good shopping experience and highly recommended.

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Jean-Michel A.

Published on 14/04/2025 à 13h01 following a purchase from 13/02/2025

I received my engine, but I am not at all happy with the purchasing process on the site. Indeed, when I visit the site and find the model, a price appears to me. But as soon as I confirm my purchase, a different, higher price is then offered to me, and then as soon as I finish the transaction before paying, the price increases again without any explanation. Moreover, I sent a message to Pierre Hallard, customer service: "It's a bit strange because you tell me that I see the tax-excluded price, which is actually displayed including tax! By the way, now it is no longer at €832.50 but at €869.96. I don't really understand, but it does seem a bit like false advertising, doesn't it?" And he replied to me: Hello, Honestly, I couldn't tell you. From my side, the price of this engine has not changed for over 3 months; it is displayed at €999 including tax on our site. Wishing you a pleasant day, I remain at your disposal." So in summary, I went from €832 to €1007.33.

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Response from Doctibike Published on 24/04/2025

Hello Sir, Thank you for your message, and we apologize for the confusion. The price displayed on our site is including tax, but it may vary depending on the place of residence. For example, in Andorra, the VAT rate is 4.5%, while in Spain, it is 21%. This explains the price difference you noticed. We regret that this information was not sufficiently clear, and we will work to improve it. We remain at your disposal for any further questions and thank you for your understanding. Best regards,

Société G.

Published on 14/04/2025 à 11h57 following a purchase from 28/03/2025

Good welcome, quick delivery. Very satisfied

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Response from Doctibike Published on 14/04/2025

Hello,

Patrick D.

Published on 14/04/2025 à 08h51 following a purchase from 01/04/2025

Perfect

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Response from Doctibike Published on 14/04/2025

Hello Patrick,

Christophe L.

Published on 14/04/2025 à 08h05 following a purchase from 02/04/2025

The photo on the site and the delivered product are not the same.

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Response from Doctibike Published on 21/05/2025

Hello Sir,

Thank you for your feedback.

Despite numerous searches conducted with our various suppliers, we have unfortunately not been able to offer you a compatible 36V charger for your battery, as it is particularly specific.

We are sincerely sorry and ask you to please excuse us for this inconvenience. Please be assured that we are doing everything possible every day to best meet the needs of our customers and to provide you with complete satisfaction.

We remain at your disposal for any further requests,

Best regards,

Frédéric C.

Published on 13/04/2025 à 13h20 following a purchase from 02/04/2025

Fast shipping and in accordance with my request

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Response from Doctibike Published on 14/04/2025

Hello Frédéric,

Sebastian G.

Published on 13/04/2025 à 11h22 following a purchase from 09/12/2024

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Julien R.

Published on 12/04/2025 à 11h32 following a purchase from 01/04/2025

Very good

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Response from Doctibike Published on 14/04/2025

Hello Julien,

Jean-Michel T.

Published on 11/04/2025 à 10h02 following a purchase from 11/03/2025

Fast delivery but very, very long for the refund (15 days)

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patrick F.

Published on 11/04/2025 à 03h48 following a purchase from 26/11/2024

Very happy with my purchase, very good battery life

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Response from Doctibike Published on 14/04/2025

Dear Patrick,

jean louis R.

Published on 10/04/2025 à 11h11 following a purchase from 25/03/2025

Good advice, good listening, and efficiency, thank you.

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Response from Doctibike Published on 14/04/2025

Hello Jean-Louis,

Jean Louis G.

Published on 10/04/2025 à 07h59 following a purchase from 30/03/2025

Received quickly, interesting price

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Response from Doctibike Published on 14/04/2025

Mr. Gragnic,

Marc P.

Published on 10/04/2025 à 07h00 following a purchase from 28/03/2025

Package arrived well. The battery matches my bike, autonomy is consistent with the original one. Thanks.

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Response from Doctibike Published on 14/04/2025

Hello Marc,

FREDERIC A.

Published on 10/04/2025 à 06h49 following a purchase from 29/03/2025

compliant and fast delivery

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Response from Doctibike Published on 14/04/2025

Frédéric,

Patrick B.

Published on 09/04/2025 à 16h16 following a purchase from 11/10/2024

Order conforms to what I requested

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Response from Doctibike Published on 14/04/2025

Hello Patrick,

JEAN S.

Published on 09/04/2025 à 10h39 following a purchase from 11/02/2025

👍

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Response from Doctibike Published on 14/04/2025

Hello Jean,

Jean-Claude B.

Published on 09/04/2025 à 10h33 following a purchase from 10/02/2025

Very good.

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Response from Doctibike Published on 14/04/2025

Thank you very much, Jean-Claude, for your glowing review and the 5/5 rating! We are delighted that you enjoyed your experience with Doctibike. Your satisfaction is our priority, and we hope to see you again very soon.

Elise T.

Published on 09/04/2025 à 10h33 following a purchase from 27/02/2025

Clear explanations about the products, ease of finding the right replacement battery references, very fast and careful shipping.

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Response from Doctibike Published on 14/04/2025

Dear Elise,

Alain D.

Published on 09/04/2025 à 09h32 following a purchase from 16/03/2025

Perfect. Fast shipping and very well protected package. Thanks to the team.

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Response from Doctibike Published on 14/04/2025

Hello Alain,

Elia G.

Published on 09/04/2025 à 09h08 following a purchase from 11/12/2024

All good, thank you

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Response from Doctibike Published on 14/04/2025

Elia,

Sophie L.

Published on 09/04/2025 à 08h51 following a purchase from 10/02/2025

Very good service

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Response from Doctibike Published on 14/04/2025

Hello Sophie,

Pierre Q.

Published on 09/04/2025 à 08h06 following a purchase from 14/02/2025

I received the battery as expected and on time. It works very well. Huge thanks to Doris for her very responsive and pleasant follow-up.

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Response from Doctibike Published on 14/04/2025

Hello Mr. Quinaux,

Marie D.

Published on 09/04/2025 à 07h30 following a purchase from 13/02/2025

Customer service is attentive and very responsive, don't hesitate to call for reassurance. Fast shipping.

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Response from Doctibike Published on 16/04/2025

Hello Marie,

Martin M.

Published on 09/04/2025 à 07h01 following a purchase from 21/01/2025

Doctibike were a pleasure to deal with and the battery I received is working much better than the original one that came with the bike. Very pleased with the service from start to finish.

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Response from Doctibike Published on 16/04/2025

Dear Mr. Moore,

François G.

Published on 08/04/2025 à 20h28 following a purchase from 19/02/2025

Impeccable

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Response from Doctibike Published on 16/04/2025

Hello François, Thank you very much for your 5-star review! We are delighted that you had a flawless experience with Doctibike. Your satisfaction is our priority, and we hope to see you again soon. The Doctibike team

André G.

Published on 08/04/2025 à 19h34 following a purchase from 28/01/2025

very satisfied with my order, it was perfect. I would recommend it to friends.

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Response from Doctibike Published on 16/04/2025

Mr. Gouley, Thank you very much for your perfect note! We are delighted to hear that you are satisfied with your new Bosch battery and that you are considering recommending us. Your support is valuable to us. See you soon on Doctibike! The Doctibike team

Pascal N.

Published on 08/04/2025 à 19h12 following a purchase from 29/11/2024

Thank you for your efficiency

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Response from Doctibike Published on 16/04/2025

Hello Pascal,

Pascal C.

Published on 08/04/2025 à 18h50 following a purchase from 13/03/2025

Good overall performance

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Response from Doctibike Published on 16/04/2025

Mr. Cerrajero,

CLOUET M.

Published on 08/04/2025 à 18h41 following a purchase from 10/01/2025

Everything was perfect!

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Response from Doctibike Published on 16/04/2025

Dear Mrs. CLOUET, We warmly thank you for your positive feedback and your 5-star rating! We are delighted to hear that your experience with Doctibike was perfect. Your satisfaction is our priority, and we hope to have the pleasure of serving you again soon. The Doctibike team

CARINE F.

Published on 08/04/2025 à 17h48 following a purchase from 10/01/2025

This new battery is life-changing for me! It works very well. I waited a long time for it, but it was worth it. I hope that in 3/4 years when I need another one, you will be able to provide me with it or refurbish this one. Best regards.

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Response from Doctibike Published on 16/04/2025

Dear Carine, We sincerely thank you for your positive feedback and are delighted to hear that you are fully satisfied with your new battery. Your satisfaction is our priority, and we will do our best to assist you in the future, whether it is for the purchase of a new battery or the refurbishment of your current one. Please do not hesitate to reach out to us; we will always be here to help you. The Doctibike team.

Didier M.

Published on 08/04/2025 à 16h39 following a purchase from 10/12/2024

Good product as described

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Response from Doctibike Published on 16/04/2025

Dear Didier, we sincerely thank you for your positive review and valuable feedback. We are delighted to hear that your new Shimano battery suits you. Please feel free to reach out to us if you have any other needs or questions. The Doctibike team

Pierre G.

Published on 08/04/2025 à 16h14 following a purchase from 24/01/2025

Good site to buy batteries and chargers.

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Response from Doctibike Published on 16/04/2025

Mr. Gardères,

Serge L.

Published on 08/04/2025 à 16h09 following a purchase from 18/03/2025

Very professional product, completely compliant, fast delivery, company to recommend, and very interesting price. See you soon if necessary.

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Response from Doctibike Published on 16/04/2025

Mr. Lambert,

Michel S.

Published on 08/04/2025 à 15h22 following a purchase from 20/11/2024

High-performance battery that delivers the expected service. My e-bike has regained its original performance.

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Francine H.

Published on 08/04/2025 à 14h53 following a purchase from 10/03/2025

Impeccable

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Stephanie B.

Published on 08/04/2025 à 14h39 following a purchase from 13/03/2025

Great. Very fast delivery and it's the only place where I found the right charger with the suitable plug.

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Bertrand D.

Published on 08/04/2025 à 14h33 following a purchase from 10/03/2025

You answered all my questions clearly, you were able to guide and explain everything with great responsiveness, thank you.

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nathalie V.

Published on 08/04/2025 à 14h31 following a purchase from 09/03/2025

Despite the stock shortage, the delivery was quick.

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Laurent I.

Published on 08/04/2025 à 14h29 following a purchase from 11/12/2024

Very very good!

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ROGER C.

Published on 08/04/2025 à 14h15 following a purchase from 15/03/2025

Order, super fast delivery. Very satisfied

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