English 
L
Rating: 4 out of 5
Doctibike is a very serious company, I received my order quickly.
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 205 published reviews
Summary of reviews
Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.
Reviews 2, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
Everything went well. The battery received was the model I ordered. The delivery went well too.
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J
Rating: 4 out of 5
Product conforms and is compatible as advertised. Delay in delivery but usual with the DPD carrier I would say as usual
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A
Rating: 4 out of 5
This time I managed to put the battery on my bike and take it off unlike the last one received and returned
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F
Rating: 2 out of 5
Very disappointed, I was sent the wrong battery, fortunately I was refunded
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M
Rating: 4 out of 5
Well received
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R
Rating: 4 out of 5
Nothing to report: I ordered and the product arrived
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E
Rating: 4 out of 5
good service although a bit expensive
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F
Rating: 4 out of 5
Battery received well
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B
Rating: 3 out of 5
I haven't had luck so far, received battery with a noise of a screw inside, so returning it. I am waiting for the return now. Best regards
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P
Rating: 2 out of 5
Product not compliant with the photo and despite returning the package, it was necessary to fill out a form again to get a refund and the refund delay is quite long
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Response from Doctibike
Hello
We are sorry to hear that your experience with us did not meet your expectations. As this is a technical item, we always recommend contacting our customer service by email before ordering to validate your specifications.
Regarding the refund, we do not understand your comment: no form was requested from you and the transaction was initiated as soon as your package was received in our warehouse. Once validated by us, the time it takes to appear in your account depends solely on the interbank delays of your own institution, which we have no control over.
We remain at your disposal by email to follow up if necessary.
Best regards,
We are sorry to hear that your experience with us did not meet your expectations. As this is a technical item, we always recommend contacting our customer service by email before ordering to validate your specifications.
Regarding the refund, we do not understand your comment: no form was requested from you and the transaction was initiated as soon as your package was received in our warehouse. Once validated by us, the time it takes to appear in your account depends solely on the interbank delays of your own institution, which we have no control over.
We remain at your disposal by email to follow up if necessary.
Best regards,
C
Rating: 4 out of 5
Thank you
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J
Rating: 4 out of 5
Material compliant and received on time. Victim of a lack of seriousness from the carrier DPD who delivers wherever they want, to the place that suits them. Effective corrective action from Doctibike.
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D
Rating: 2 out of 5
A small annoying point about my battery. It does not fit perfectly in its place. Too bad
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Response from Doctibike
Hello,
Thank you for taking the time to share your feedback, even though we regret to learn that you are experiencing this adjustment issue.
Upon verification, this is indeed an isolated manufacturing defect in this series and not a compatibility error with your bike. Rest assured: our after-sales service (SAV) is already in direct contact with the manufacturer to follow up on your case and provide you with a solution quickly.
An important reminder:
This platform is a rating space intended to share your overall experience. It does not allow us to effectively handle technical complaints. For any after-sales service requests, case follow-ups, or technical issues, please contact our team directly by email at the following address: [email protected].
We are doing everything we can to resolve this situation as quickly as possible and thank you for your patience.
The Doctibike team.
Thank you for taking the time to share your feedback, even though we regret to learn that you are experiencing this adjustment issue.
Upon verification, this is indeed an isolated manufacturing defect in this series and not a compatibility error with your bike. Rest assured: our after-sales service (SAV) is already in direct contact with the manufacturer to follow up on your case and provide you with a solution quickly.
An important reminder:
This platform is a rating space intended to share your overall experience. It does not allow us to effectively handle technical complaints. For any after-sales service requests, case follow-ups, or technical issues, please contact our team directly by email at the following address: [email protected].
We are doing everything we can to resolve this situation as quickly as possible and thank you for your patience.
The Doctibike team.
C
Rating: 2 out of 5
I ordered a Bosch battery frame for my mountain bike. The phone exchanges were cordial and the shipping was quick and careful. Upon receiving the battery, it was manufactured on 02/26/2023. That's more than 3 years before its delivery... the seller tells me that it doesn't matter, but if I want a refund, I have to return it at my expense... I feel like I'm emptying the stocks at a good price. Too bad.
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Response from Doctibike
Hello,
Thank you very much for your warm feedback regarding the responsiveness and quality of our customer service! We are delighted to have been able to assist you.
To definitively dispel any doubts regarding your battery, we want to reassure you: your product is completely new and was indeed manufactured in 2026.
As we mentioned during our exchanges, the display on the battery uses an
Thank you very much for your warm feedback regarding the responsiveness and quality of our customer service! We are delighted to have been able to assist you.
To definitively dispel any doubts regarding your battery, we want to reassure you: your product is completely new and was indeed manufactured in 2026.
As we mentioned during our exchanges, the display on the battery uses an
P
Rating: 4 out of 5
Well received. Seems to work on my Nakamura E-cliff. Too bad it's not cheaper.
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J
Rating: 4 out of 5
Unbeatable price, super fast shipping. The only downside is the theoretical range (190 kms for my original battery) 177 for the one received
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L
Rating: 4 out of 5
This is not the right battery
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Y
Rating: 4 out of 5
Good guidance on the phone including with technical services The proposals by email are precise
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S
Rating: 4 out of 5
GOOD
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P
Rating: 4 out of 5
very sought-after professionals, who still manage to be attentive to their client
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F
Rating: 4 out of 5
Satisfied
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L
Rating: 4 out of 5
Surprised that it happened so quickly. We were told 8 to 10 days.
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D
Rating: 3 out of 5
Hello. Following my order and the shipment to the nearest delivery location you provided, the problems began. The Ribot café bar does not work with DPD. My package has therefore remained stored at DPD Gerzat. Several emails have been sent to me certifying that it would be delivered to 166, Léon Blum street, in a grocery store, which has never been done. I had problems with the delivery person who assured me several times that the delivery point had refused my package, or that it would be delivered the next day. Delivery by DPD is of very poor quality. I waited several days to retrieve my purchase and my bike. Being under repair, I was therefore forced to walk... Best regards.
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J
Rating: 4 out of 5
Very good reception of the product, contact with the company very good. The only issue is the lack of information to clip the battery onto the frame, you have to remove the lock cover, otherwise the battery does not clip on
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M
Rating: 4 out of 5
Advice, efficiency and speed! E-bike battery ordered and received in less than 5 days. Customer service available and responsive to my questions. Pleasantly satisfied with this brand that I recommend.
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M
Rating: 4 out of 5
Battery, not compatible. (defect) But very fast shipping, and good after-sales service.
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P
Rating: 3 out of 5
Refurbished battery ok DPD (Nice) falsely claimed to have attempted a home delivery to justify a drop-off at a relay. AVOID DPD!
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V
Rating: 4 out of 5
Perfect, I recommend this site
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M
Rating: 3 out of 5
Ultra fast delivery and well protected, I only give 3 stars because in my case I had to significantly modify my support (rack and luggage carrier) to be able to install the battery. I took the initiative to modify my bike, but I think a return would not have been a problem. After 8 hours of work, I am satisfied with my purchase and my assembly with modifications is almost undetectable. Before the order, I had asked for advice, a warning message would have been greatly appreciated.
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D
Rating: 4 out of 5
Battery identical to the original
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A
Rating: 4 out of 5
I am very satisfied because thanks to doctobike I found the compatible charger for my bike. The exchanges were smooth and I immediately felt that the person was committed. The delays were a bit long due to the manufacturer, but the connection with customer service reassured me and I was finally delivered.
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C
Rating: 4 out of 5
Very good website...and very good service
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Q
Rating: 4 out of 5
the battery arrived well with perfect packaging. However, I am surprised that the battery was not charged to 100%. We'll see how many kilometers I can cover with assistance. Initially, I could do about 100 km...
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J
Rating: 3 out of 5
A lot of waiting and little information. The product seems okay.
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C
Rating: 2 out of 5
Customer service and sending system very efficient, but their Diagnosis turns out to be false
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Response from Doctibike
Hello,
Following the receipt of your battery in our workshop, two complete tests were carried out by our technicians. The results revealed no anomalies and the battery was confirmed to be fully functional with a slight loss of autonomy observed.
As indicated during our email exchanges, it is therefore very likely that the malfunction comes from another element of the bike rather than the battery itself.
Best regards.
Following the receipt of your battery in our workshop, two complete tests were carried out by our technicians. The results revealed no anomalies and the battery was confirmed to be fully functional with a slight loss of autonomy observed.
As indicated during our email exchanges, it is therefore very likely that the malfunction comes from another element of the bike rather than the battery itself.
Best regards.
C
Rating: 3 out of 5
Very good
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E
Rating: 4 out of 5
Very well, thank you very much
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C
Rating: 4 out of 5
.
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C
Rating: 4 out of 5
Everything went perfectly. The battery is as described and was delivered within 3 days.
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