Customer reviews of Doctibike

9,6 /10

Based on 1 456 published reviews

5 1 313 90% 4 76 5% 3 24 2% 2 11 1% 1 32 2%

Summary of reviews

Doctibike consistently delivers fast, reliable service with quick processing and careful packaging, and customers appreciate the easy contact, personalized advice, and responsive support that helps them select the right battery. Many reviews highlight smooth, compliant deliveries and products that arrive as described and fit well with their bikes, often enabling immediate use and improved autonomy. The store shows strong reliability and professionalism, with several customers noting helpful pre-purchase guidance, thorough product information, and a seamless return experience when needed. Overall, the experience combines fast delivery, accurate product matching, and attentive customer service that supports confident purchases.

Reviews 2, 3 and 5 stars

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Marc G.

Published on 09/05/2025 à 12h17 following a purchase from 15/04/2025

Fast. Good follow-up

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Alain G.

Published on 08/05/2025 à 16h14 following a purchase from 14/03/2025

Everything absolutely perfect, first-class customer service and very responsive, well done!

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Robert F.

Published on 08/05/2025 à 09h40 following a purchase from 25/04/2025

Product completely meets my expectations. Works perfectly, thank you.

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Alain O.

Published on 08/05/2025 à 07h36 following a purchase from 25/04/2025

Fast and efficient as usual

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Rosario P.

Published on 06/05/2025 à 13h18 following a purchase from 29/03/2025

excellent

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Jocelyn D.

Published on 05/05/2025 à 15h17 following a purchase from 10/12/2024

Good advice and a replacement of my dead battery with a new equivalent one.

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Bruno B.

Published on 05/05/2025 à 13h32 following a purchase from 23/04/2025

Perfect, I highly recommend it

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Sandrine L.

Published on 04/05/2025 à 14h09 following a purchase from 23/04/2025

super

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Patrick W.

Published on 04/05/2025 à 11h01 following a purchase from 23/04/2025

I have received my battery for my electric bike, now I am with you for the implementation for the return of my old battery

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Catherine V.

Published on 03/05/2025 à 11h31 following a purchase from 22/04/2025

New quality battery that fits perfectly on my bike. Well-protected shipping and received on the agreed date.

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Jean-François D.

Published on 03/05/2025 à 09h21 following a purchase from 19/04/2025

The delivery has been made, unfortunately the reference of the ordered battery is not the correct one.

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Eliane R.

Published on 03/05/2025 à 08h51 following a purchase from 22/04/2025

Phone reception, advice, responsiveness, ordering, delivery, nothing to complain about. I recommend.

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Claude B.

Published on 03/05/2025 à 05h10 following a purchase from 10/04/2025

Advice, responsiveness, website, prices, choices - everything is perfect, I highly recommend.

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Bernard D.

Published on 02/05/2025 à 13h36 following a purchase from 17/04/2025

The product meets our expectations exactly

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Florent C.

Published on 02/05/2025 à 11h08 following a purchase from 18/04/2025

Good price and responsive.

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Édith G.

Published on 02/05/2025 à 11h03 following a purchase from 19/04/2025

Very responsive when there is a problem, they take responsibility and try to find a solution.

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Gert V.

Published on 01/05/2025 à 07h44 following a purchase from 28/03/2025

Great, delivered as planned!

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Saber L.

Published on 29/04/2025 à 17h19 following a purchase from 17/04/2025

Order received quickly and as expected

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Jean-Pierre P.

Published on 29/04/2025 à 14h10 following a purchase from 04/04/2025

Despite my numerous emails sent, I have received no response regarding the diagnostic report from 03/04/2025, which is completely erroneous. Following my various observations, the technician concluded that he had made an error and that my battery had lost 50% of its autonomy, which is entirely different from the report stating: charge and discharge voltage: 0 and that the battery pack was out of service!.......................

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Response from Doctibike Published on 21/05/2025

Hello,

We are sorry to hear that you have not received our response. Unfortunately, it sometimes happens that some of our messages are redirected to spam, which may explain this situation.

Please know that our customer service strives to respond to each request within 48 hours, with personalized and relevant answers. The satisfaction of our customers remains our daily priority.

If needed, I invite you to contact us directly at 09.67.04.31.33

Best regards.

Jean Pascal H.

Published on 28/04/2025 à 15h22 following a purchase from 17/04/2025

Very well, nothing to report

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Elie P.

Published on 28/04/2025 à 08h29 following a purchase from 16/04/2025

Very fast reception and product. Compliant, I recommend.

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Christophe C.

Published on 28/04/2025 à 07h57 following a purchase from 16/04/2025

5 stars Thank you for the speed and quality of the delivery.

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Pascal J.

Published on 28/04/2025 à 07h42 following a purchase from 17/04/2025

Order delivered within 3 days, thank you. As for the product, I am currently testing it and so far everything is going well. Thanks to Doctibike.

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Gaetan V.

Published on 27/04/2025 à 14h34 following a purchase from 16/04/2025

Satisfied with the product that works very well

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Olivier R.

Published on 27/04/2025 à 07h04 following a purchase from 16/04/2025

I really appreciated the service from Doctibike before the purchase, through email exchanges advising me on the right secondary battery for my Moustache bike and my use case. Additionally, the prices are attractive and the delivery very fast. Well done.

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Monika S.

Published on 26/04/2025 à 16h01 following a purchase from 09/04/2025

All good, thank you!

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François L.

Published on 26/04/2025 à 14h11 following a purchase from 03/04/2025

fast deadline RAS

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Bernard M.

Published on 26/04/2025 à 11h40 following a purchase from 15/04/2025

Product as described, excellent responsiveness. I am extremely satisfied.

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Isabelle T.

Published on 26/04/2025 à 09h20 following a purchase from 15/04/2025

Very good

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Jean Yves C.

Published on 26/04/2025 à 06h56 following a purchase from 07/04/2025

Excellent services, speed and efficiency for this company.

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Auguste K.

Published on 26/04/2025 à 06h51 following a purchase from 15/04/2025

Product as described, delivery was perfect

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Guillaume H.

Published on 25/04/2025 à 17h51 following a purchase from 14/04/2025

VERY WELL SINCERELY

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Anne-Karen G.

Published on 25/04/2025 à 17h29 following a purchase from 02/04/2025

Perfect!

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Benjamin S.

Published on 25/04/2025 à 06h54 following a purchase from 20/02/2025

Battery sent for diagnosis after taking in water (I had expressed doubts about the integrity of the BMS before sending). A few days later, I was informed that the BMS is dead but they are not replacing it. Why accept the battery? Almost 100 euros easily gained for them. Then there was the intervention of customer service with whom I was able to communicate to understand what had happened in order to find a solution and avoid any future problems. The 5 stars are for them because this is indeed the first time a dispute has been resolved so well with such courtesy and a concern for improvement. Thank you.

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Response from Doctibike Published on 25/04/2025

Mr. Schmitt, Thank you for taking the time to modify your review and share your experience in such detail. We fully understand your initial frustration and regret that the situation may have caused confusion. The purpose of our diagnosis was precisely to shed light on the condition of your battery and to confirm (or not) the hypothesis of a defective BMS. Unfortunately, as mentioned during our exchanges, a replacement was not feasible in this specific case. We are nonetheless very happy that our customer service was able to provide you with the listening, clarity, and explanations you were expecting. Your recognition and your 5 stars sincerely touch us, especially as they highlight the importance of constructive dialogue. The Doctibike team

Pascal H.

Published on 24/04/2025 à 16h09 following a purchase from 13/04/2025

Order received quickly

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Scharff N.

Published on 24/04/2025 à 15h03 following a purchase from 27/03/2025

I am satisfied even though I am going to return my VAE FIT battery charger because I made a mistake; it's not easy to identify the tip in your photos, which is where my error came from! However, a 50 euro penalty is too much!

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Jean-Paul D.

Published on 24/04/2025 à 12h48 following a purchase from 11/04/2025

nothing to report, perfect delivery

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Dominique C.

Published on 24/04/2025 à 11h13 following a purchase from 29/03/2025

Quick response, and it communicates the procedure to follow to order the correct battery corresponding to the brand of your electric bike.

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Florent F.

Published on 24/04/2025 à 10h17 following a purchase from 09/03/2025

Satisfactory

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Jerome D.

Published on 24/04/2025 à 10h07 following a purchase from 12/04/2025

All quick and efficient with a welcome discount applied after the order. Perfect.

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