Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.
Battery sent for diagnosis after taking in water (I had expressed doubts about the integrity of the BMS before sending). A few days later, I was informed that the BMS is dead but they are not replacing it. Why accept the battery? Almost 100 euros easily gained for them. Then there was the intervention of customer service with whom I was able to communicate to understand what had happened in order to find a solution and avoid any future problems. The 5 stars are for them because this is indeed the first time a dispute has been resolved so well with such courtesy and a concern for improvement. Thank you.
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Response from Doctibike
Mr. Schmitt, Thank you for taking the time to modify your review and share your experience in such detail. We fully understand your initial frustration and regret that the situation may have caused confusion. The purpose of our diagnosis was precisely to shed light on the condition of your battery and to confirm (or not) the hypothesis of a defective BMS. Unfortunately, as mentioned during our exchanges, a replacement was not feasible in this specific case. We are nonetheless very happy that our customer service was able to provide you with the listening, clarity, and explanations you were expecting. Your recognition and your 5 stars sincerely touch us, especially as they highlight the importance of constructive dialogue. The Doctibike team
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pascal H.
Rating: 5 out of 5
following a purchase from 13/04/2025
Order received quickly
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scharff N.
Rating: 5 out of 5
following a purchase from 27/03/2025
I am satisfied even though I am going to return my VAE FIT battery charger because I made a mistake; it's not easy to identify the tip in your photos, which is where my error came from! However, a 50 euro penalty is too much!
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jean-paul D.
Rating: 5 out of 5
following a purchase from 11/04/2025
nothing to report, perfect delivery
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Dominique C.
Rating: 5 out of 5
following a purchase from 29/03/2025
Quick response, and it communicates the procedure to follow to order the correct battery corresponding to the brand of your electric bike.
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florent F.
Rating: 5 out of 5
following a purchase from 09/03/2025
Satisfactory
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Jerome D.
Rating: 5 out of 5
following a purchase from 12/04/2025
All quick and efficient with a welcome discount applied after the order. Perfect.
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LAURENT XAVIER G.
Rating: 5 out of 5
following a purchase from 11/04/2025
The order was received quickly and matched exactly what was ordered.
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Daniel M.
Rating: 5 out of 5
following a purchase from 25/02/2025
An initial misunderstanding was ultimately perfectly handled by Doctibike, thank you.
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brigitte G.
Rating: 5 out of 5
following a purchase from 21/02/2025
I received my battery quickly, but it was not suitable, and the company contacted me for a return and a refund. Thank you.
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Patrick F.
Rating: 4 out of 5
following a purchase from 03/10/2024
Develop a list of skilled people by sector. It took me three months to find someone capable of properly installing a display and its specific cable.
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Patrick H.
Rating: 4 out of 5
following a purchase from 17/03/2025
Compatible battery arrived with a small delay of 3 weeks, as the battery was out of stock. It seems to work well. Thank you for the advice on how to save on buying a new battery.
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Jean-François D.
Rating: 5 out of 5
following a purchase from 04/04/2025
Very satisfied Good value for money Delivery time respected
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Bertrand D.
Rating: 5 out of 5
following a purchase from 04/04/2025
Very efficient and very fast, very good material
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Alain R.
Rating: 5 out of 5
following a purchase from 26/03/2025
Very good with Léon. Very responsive and attentive
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Serge L.
Rating: 5 out of 5
following a purchase from 11/04/2025
Thank you for the professionalism of the seller
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Eric R.
Rating: 5 out of 5
following a purchase from 31/03/2025
Hello Very satisfied with your services Best regards Éric Ritter
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Jlouis G.
Rating: 5 out of 5
following a purchase from 08/04/2025
Quick and efficient
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Olivier P.
Rating: 5 out of 5
following a purchase from 07/04/2025
Perfect service.
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NICOLAS P.
Rating: 5 out of 5
following a purchase from 04/04/2025
Very professional
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Florence B.
Rating: 5 out of 5
following a purchase from 04/04/2025
perfect, responsive, fast
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Frederic Z.
Rating: 5 out of 5
following a purchase from 18/03/2025
Very good support, responsive
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Response from Doctibike
Mr. Zanetta,
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gilles Z.
Rating: 5 out of 5
following a purchase from 03/04/2025
I have already given an opinion!
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Hello Gilles,
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Daniel P.
Rating: 5 out of 5
following a purchase from 13/03/2025
The battery of my Trek stopped working, and here I found a very competitive price, and the shipping was super fast. Very good shopping experience and highly recommended.
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Société G.
Rating: 5 out of 5
following a purchase from 28/03/2025
Good welcome, quick delivery. Very satisfied
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Hello,
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Patrick D.
Rating: 5 out of 5
following a purchase from 01/04/2025
Perfect
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Hello Patrick,
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Christophe L.
Rating: 2 out of 5
following a purchase from 02/04/2025
The photo on the site and the delivered product are not the same.
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Response from Doctibike
Hello Sir,
Thank you for your feedback.
Despite numerous searches conducted with our various suppliers, we have unfortunately not been able to offer you a compatible 36V charger for your battery, as it is particularly specific.
We are sincerely sorry and ask you to please excuse us for this inconvenience. Please be assured that we are doing everything possible every day to best meet the needs of our customers and to provide you with complete satisfaction.
We remain at your disposal for any further requests,
Best regards,
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Frédéric C.
Rating: 5 out of 5
following a purchase from 02/04/2025
Fast shipping and in accordance with my request
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Hello Frédéric,
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Julien R.
Rating: 5 out of 5
following a purchase from 01/04/2025
Very good
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Hello Julien,
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patrick F.
Rating: 5 out of 5
following a purchase from 26/11/2024
Very happy with my purchase, very good battery life
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Dear Patrick,
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jean louis R.
Rating: 5 out of 5
following a purchase from 25/03/2025
Good advice, good listening, and efficiency, thank you.
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Hello Jean-Louis,
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Jean Louis G.
Rating: 5 out of 5
following a purchase from 30/03/2025
Received quickly, interesting price
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Mr. Gragnic,
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Marc P.
Rating: 5 out of 5
following a purchase from 28/03/2025
Package arrived well. The battery matches my bike, autonomy is consistent with the original one. Thanks.
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Response from Doctibike
Hello Marc,
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FREDERIC A.
Rating: 5 out of 5
following a purchase from 29/03/2025
compliant and fast delivery
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Frédéric,
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Patrick B.
Rating: 5 out of 5
following a purchase from 11/10/2024
Order conforms to what I requested
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Hello Patrick,
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JEAN S.
Rating: 5 out of 5
following a purchase from 11/02/2025
👍
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Response from Doctibike
Hello Jean,
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Jean-Claude B.
Rating: 5 out of 5
following a purchase from 10/02/2025
Very good.
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Response from Doctibike
Thank you very much, Jean-Claude, for your glowing review and the 5/5 rating! We are delighted that you enjoyed your experience with Doctibike. Your satisfaction is our priority, and we hope to see you again very soon.
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Elise T.
Rating: 5 out of 5
following a purchase from 27/02/2025
Clear explanations about the products, ease of finding the right replacement battery references, very fast and careful shipping.
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Response from Doctibike
Dear Elise,
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Alain D.
Rating: 5 out of 5
following a purchase from 16/03/2025
Perfect. Fast shipping and very well protected package. Thanks to the team.
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Response from Doctibike
Hello Alain,
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Elia G.
Rating: 4 out of 5
following a purchase from 11/12/2024
All good, thank you
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Response from Doctibike
Elia,
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