English 
J
Rating: 4 out of 5
I have received the charger. It works well and is quiet. The one before (October 2023) did not last and was noisy (refurbished I believe).
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Customer reviews of Doctibike
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 205 published reviews
Summary of reviews
Doctibike consistently delivers fast and careful shipping, with many customers noting on-time delivery, well-packaged parcels, and products arriving as described. The store is praised for reliable order processing, accurate battery compatibility, and products meeting or exceeding expectations, including powerful batteries and flawless performance. Customers highlight professional and responsive service, clear delivery information, and efficient order handling, often accompanied by competitive pricing. Overall, the experience is characterized by quick processing, dependable delivery, and satisfaction with the product quality and packaging.
4 star reviews
Reset filtersP
Rating: 4 out of 5
Perfect product and shipping
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V
Rating: 4 out of 5
I give it 4, I could have given it 3, because there were quite a few issues. At first, I received 2 different opinions (one saying to have it repaired and the other that it wasn't worth it, whereas it is definitely worth it if you buy a battery afterwards since the diagnostic fee is deducted). Then the diagnosis of my battery came back with no other comment than faulty circuit. Then I wanted to order a battery but had to follow up, and the battery was not at the right price because there was ultimately a 20 EUR offer to buy back the old one. Finally, I received my new battery without a charger, and Doctibike also did not send back my old charger. This was done quickly after following up. In short, it seemed to me that there was good will but not enough professionalism.
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M
Rating: 4 out of 5
Serious, reliable, timely delivery and packaging suitable for the ordered item. Congratulations. (first purchase)
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P
Rating: 4 out of 5
Hello, the order took way too long. I hope the next one will be faster, have a nice day
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J
Rating: 4 out of 5
Nothing to report for now
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M
Rating: 4 out of 5
order received quickly
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F
Rating: 4 out of 5
Thank you very much - the charger change was perfect because the one there works well without any issues. Thanks to your patience, the replacement process was very satisfactory
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E
Rating: 4 out of 5
Hello, yes I am happy to have bought a battery from you and to get my e-bike working again, but I am a bit disappointed that I can't cover as many kilometers in one go; with the old battery, I could do a hundred kilometers. Thank you anyway.
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S
Rating: 4 out of 5
The battery indicators do not light up during charging and resetting by long pressing the battery button does not work
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T
Rating: 4 out of 5
After it was not clear whether the product was used or not, Doctibike made great efforts to dispel all doubts and also offered a return. The display case was stained, but the display was better than my old one, so I kept it.
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M
Rating: 4 out of 5
I simply regret that the battery is refurbished in China !!
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Response from Doctibike
Hello and thank you for your feedback! We confirm that the battery you received is new and not refurbished. Like many electronic products, it is possibly made in China, which does not detract from its quality: it meets rigorous standards to ensure performance and reliability.
The Doctibike team
The Doctibike team
C
Rating: 4 out of 5
Battery received very quickly and perfectly replaces the old one. I was missing the charger, and the very professional after-sales service offered me a convenient solution. I can't wait to get everything back in working order.
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J
Rating: 4 out of 5
Very responsive following my request.
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D
Rating: 4 out of 5
Responsive site and delivery time kept
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A
Rating: 4 out of 5
Excellent
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P
Rating: 4 out of 5
Develop a list of skilled people by sector. It took me three months to find someone capable of properly installing a display and its specific cable.
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P
Rating: 4 out of 5
Compatible battery arrived with a small delay of 3 weeks, as the battery was out of stock. It seems to work well. Thank you for the advice on how to save on buying a new battery.
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E
Rating: 4 out of 5
All good, thank you
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Response from Doctibike
Elia,
A
Rating: 4 out of 5
Speed from order to receipt.
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J
Rating: 4 out of 5
Good
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Response from Doctibike
Dear Jose, we sincerely thank you for your positive feedback regarding our Doctibike site. Your comments are valuable and encourage us to continue improving our services. Please feel free to share your suggestions to achieve the perfect score!
C
Rating: 4 out of 5
Effective and professional
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